Kaspersky Lab Technical Support Service to Help Detect Virus and Trojan
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Kaspersky Internet Security 2010 3-User
Price: $24.00
List Price: $79.95 |
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Kaspersky Internet Security 2009 (3 User)
Price: $19.29
List Price: $79.95 |
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Kaspersky Anti-Virus 2010 3-User
Price: $20.00
List Price: $59.95 |
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Kaspersky Antivirus 2010 1-User
Price: $17.00
List Price: $39.95 |
Got virus, trojan or worm problem. Sometimes we don't have the knowledge to solve the virus problem.
However, if you are using Kaspersky products.
You could easily get support from Kaspersky Lab Technical Support.
My website just got infected with iframe injection.
To solve the problem, I asked Kaspersky Lab Support to check whether my pc has any virus and I send the following three files to Kaspersky Lab Support to analyze the files.
Luckily they found no virus.
<< Attached file: "sysinfo.rar" >>
<< Attached file: "Quarantine.rar" >>
<< Attached file: "LOG.rar" >>
Once you have bought Kasperksy product, Kasperksy will provide you with your own Personal Cabinet.
Personal Cabinet allows you:
- Creating requests to Kaspersky Lab Technical Support service,
- Tracking the created requests and their statuses in real-time,
- Answering the requests,
- Attaching new activation codes/ key files to the already existing Customer ID (you can use one Customer ID instead of several).
They will send your personal cabinet details via email as stated below.
Kaspersky Customer's Personal Cabinet Detail
subject Kaspersky Lab Online Activation
hide details Jul 13
Hello!
Thank you for registering your Kaspersky Lab product!
This email contains your personal ID and the Password to it.
Your current registration data is:
- Your Personal ID: 03**********
- Password: **********
To enter your Personal Cabinet, please use the following link:
https://support.kaspersky.com/PersonalCabinet
Do not lose your personal ID (Client ID) as you will need it in the future.
Contact Kaspersky Lab Technical Support at http://support.kaspersky.com to purchase additional product or to extend the current Kaspersky Lab product.
Sincerely yours,
Kaspersky Lab
To Get Support
- To submit your request, you need to access your personal cabinet.
- Click Manage and Submit Request.
- Click Send request to Kaspersky Lab support team & Submit Request. Follow the submit request intructions to complete your request.
Please refer to screen shots below.
The following messages are the transcript of my request to find the root cause of my iframe injection at my websites and to check whether there is any virus or malicious code which is still in my personal computer.
Luckily there was no virus found.
[ your message ]
Date: 15.07.2009 09:31:07
Currently, my site was down because of iframe injection.
One site we have managed to remove the iframe injection code (http://**********.com) but another is still down (http://ecommerceforum.**********.com).
Error message for (http://ecommerceforum.**********.com
Fatal error: Not able to open ./cache/data_global.php in /home/**********/public_html/ecommerceforum/includes/acm/acm_file.php on line 112
I want to find the root cause of my problem, is it because of infection at my pc Or because the virus/trojan has infected the web hosting server.
I run a full scan using Kaspersky Internet Security 2009 paid version to find any virus in pc, but could not find any virus at my pc.
For further details, I have published an article about it at the hyperlink below.
http://hubpages.com/hub/How-to-solve-a-iframe-injection
Do know what is the root cause of the problem. Or how the hacker/virus can access my website.
Thank you very much.
[ Kaspersky Answer ]
Date: 15.07.2009 10:21:47
Dear Mrs/Mr:
Please send us logs of AVZ and GSI.
Please send us the log of AVZ (is attached): File - Standart scripts - 3. Healing/Quarantine and Advansed System Analasys.
After restart the LOG subfolder appears in the avz4en folder. The file under a unique name virusinfo_syscure.zip will be saved into the folder LOG. This file contains detailed scan report of your computer.
AVZ:
http://support.kaspersky.com/faq/?qid=208279710
GSI:
http://support.kaspersky.com/faq/?qid=193238548
Rate this answer:
>
[ your message ]
Date: 15.07.2009 13:44:17
Dear Sir
I have attached all the relevant zip files for your attention.
Thank you.
On 7/15/09, Kaspersky Lab Support <support@kaspersky.com> wrote:
<< Attached file: "sysinfo.rar" >>
<< Attached file: "Quarantine.rar" >>
<< Attached file: "LOG.rar" >>
[ Kaspersky Answer ]
Date: 16.07.2009 07:34:44
Hello.
We have escalated your request to Kaspersky Lab virus analysts at newvirus@kaspersky.com.
We will reply as soon as we receive an answer from them. The rate of incoming requests to VirusLab can not be predicted, so there can be unexpected delays with reply.
This is an automatically generated message which does not require an answer.
Sincerely yours,
Kaspersky Lab
Technical Support
Rate this answer:
>
[ Kaspersky Answer ]
Date: 27.07.2009 04:16:59
Dear Mrs/Mr:
We update all the relevant zip files to VirLab.
No malicious code were found in files and links.
Rate this answer:
[ your message ]
Date: 31.07.2009 05:50:48
Dear Sir,
Thanks a lot for your kind help.
uploaded files:
find: : No such file or directory
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