LG SteamWasher

I gleaned most of the following information from an appliance afficianado/salesman Chuck Diehl, and I am repeating it here with his permission.

First of all, the LG Steam Washing Machines I and II, are attractive.

There is a difference between the two washing machines.The SteamWasher I has a 1300RPM spin, an electronic readout showing functions and time remaining in the cycles, an interior drum light that may be turned on during the cycle without opening the door, a handheld monitor to check the program and where it stands anywhere you are at that time at home or away,and a color availability of midnight blue or snowcrest white.The price is $1599 in colors or $1499 in white.The matching dryer is $1199 (electric) $1269 (gas) in colors or 1099 (electric)$1169 (gas) in white. The Steam Washer II does not have the electronic readout and only spins 1200 RPMs. It is available in Cherry Red or Snowcrest White and retails for $1399 in colors or $1299 in white and the matching dryers are $999 (electric) $1059 (gas) in colors or $899 (electric) $959 (gas) in white. The monitor may be used as far away as possible.It is a small computer and sends as well as receives messages from and to the washer/dryer.You could be in Vancouver and want to start a cycle going in the washer (I don't know why anyone would need to do that!)or maybe the dryer. Who knows? It is a great sales point though and really, being a freebie, and retailing for almost $300, LG has it in the bag. The quality on the Steam Washer II is no less than the SteamWasher I; it's only a special model LG created for The Home Depot to keep them set apart from Best Buy, Lowes, Sears and other competitive dealers who may be pushing the SteamWasher IIs.The color availability as well as the price difference is the "method of madness"used to sell the product.

The battles of American brands as well as the continuation of their failures due to their pompous and arrogant behavior stemming from quality control to customer satisfaction has enabled the foreign trade companies to enter our market and basically take over.It really isn't their fault. It's our own ignorance and pride that has created this. Chuick Diehl's honest opinion? He likes it. Anybody who goes to work to build a good, dependable product and takes pride in the way it operates and looks will triumph.

Chuck says:

"George, you CAN NOT even hear these operate!!!! I have them in operation at work and when customers walk by and see they're on, they stop dead in their tracks and can't believe their eyes and ears.That's when I step in and sell them. We are the only Home Depot store that doesn't receive the problem calls from angry customers who buy the LG's.These are the customers who either do not read the instructions or follow through on them afterwords and the ones who aren't educated buy the salespeople who they dealt with on how these operate and how to maintain them. I may spend a little more time with my customers but theyalways seem to be the ones who come back to brag and thank me for "converting" them to a much more conservative, environmentally safe/friendly appliance that is not only a great performer but also fun to watch. It happens almost four times a week.Usually, they arrive when I am with another customer talking about the same product.Their response is nothing but assurance to the current customer(s) that all I have told them so far is rock solid truth.The ball is now in their park."Will that be cash or charge? -- Would you like to put this on your Home Depot account? -- You don't have one? -- That's great! I can run your credit through and get you a temporary one in 5 minutes and if you qualify, I'll take an additional 10% off your purchase of up to $2,000 today and give you 12 months 0% interest! So what day did you say you'd like these delivered?"

The rest is history.That's how it works.The salesman made the customers not only happy by sharing with them his knowledge in a positive manor how to operate this new washer/dryer but also saved them a bundle by opening an account and taking 10% off ($200) and giving them 12 months 0% interest.Chuck says that happens every day.