www.Lowes.com
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www.Lowes.com
Have you ever tried to get through a store or much less a website of a popular home store? Lowes has stepped up in the race to be the best home improvement source and you can tell by just visiting their store or website. Customer service was never sacrificed for the sake of good pricing, and the prices are extremely competitive to their rival, the Home Depot.
WWW.LOWES.COM
Upon visiting Lowes.com, the user finds easy and readable accessibility to the department or project that they are looking for. Sales are put on the home page for all to see and they are very well done. The colors on the site are also very soothing and easy to get through. Too much bright warm color tends to distract users of the site. The simple layout and easy access to information make www.Lowes.com a cut above the rest.
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Comments
I PURCHASE A TOILET AT LOWES IN ANDERSON SC,HE SAID I HAVE 22 ON A TRUCK WILL BE HERE IN 3 DAYS,WEEK LATER I CALLED THE STORE,I HAVE 12 ON A TRUCK WILL BE HERE TOMORROW,NEXT DAY WENT TO STORE AT 700PM,HE TOLD ME HE HAD 24 ON TRUCK AND COULDN'T TELL ME WHEN THEY WOULD BE THERE,SO AFTER WORDS WERE EXCHANGED HE TOLD ME THE BEST THING I COLD DO WAS GO BUY 1 AT HOMEDEPOT,,,SO I DID!!!!THEY HAD ONE IN THE STORE!!! I'M NEVER GOING BACK TO LOWES !!!!!!!!!!!!!!!!!!!!
I could not get anyone to help me in the Hillborough store with roofing!!!! Just because I am a woman.
Great Service, Amber at store #2594 was very helpful. She was outside with the Grills, I went inside gave them the number of the grill I wanted and when I returned (less than 5 minutes later) she had it ready and helped me load it on my truck. This was 9 A.M. on a Saturday morning !
SO MUCH BETTER THAN HOME DEPOT or WAL-MART.
I went to lowes store 06640-40608-24309 today to purchase a small (or so I thought) push mower. I was in a car, and figured I would be able to fit the box either into the trunk or the back seat. Was in a crappy mood anyway, it was a dismal, rainy day, and I arrived only to find out that the only mowers they had were already put together.
The gentleman working in the lawnmower department (I think his name was Jack) was fantastic!! He assured me that he could make the mower fit into my car, and spent about 10 minutes twisting it different ways until it finally worked!!
Most folks I know would have gotten frustrated, aggravated, etc, and started cussing and hollering because of what a pain in the rear end it was. Not "Jack"!! He was most patient, and even had me laughing hysterically by the time it was all over. Huge hats off to Jack and the Lowes on Valley Avenue in Roanoke, Virginia for having the good sense to hire him!! I am an even more loyal Lowes customer because of my experience with him!!
I am a new home owner who has been spending quite a bit of time at Loewes. Today , like many other Sundays I drove to Lowes to purchase supplies for the week. I found every thing I need with ease, as my friend and I approached the counter to check out the employee working the counter was rude and her commets were unacceptable .the whole experience left me visably shaken . this occured at 9701 east roosevelt Blvd. sales #S1848AG3....terminal1848.....the manager was called and handled the situation with professionalism.
I came in to purchase the Scotts lawn fertilizer. The staff did not have familiarity with which one was the current one to use.I think they were new on staff.Normally the staff is very helpful.
I tried to get my carpet restretched and called lowes in middletown ny. after a person came out and looked at my carpet I was contacted by someone from the store. The message was garbled and the only info i got was a phone number. I then called around 6-7 times with no response;either nobody picked up the phone or they didn't have any information about the job.i should call back. i went to the store twice and after asking to see an itemized estimate or a more complete job description, i gave up. the bill just said 3 rooms with furniture, carpet restretching. this does give me any info at all. first of all,the person looked at four rooms and a hallway.what parts of this job was he going to do?what is the estimated time to do this job? what is the hourly rate being charged? i don't think that it is unreasonable to expect more info on a bill that you are paying for upfront.it reminds me of the time i tried to get lowes to put up a dog run; i gave up after 3-4 weeks and hired someone else. this is the last time i try to get lowes to do any home improvement work for me.
store code03400-40808-06599 I was in the Arvada Co store this 4-8-08 to buy items for my bathroom It was necessary to to get very angry in order to get any help after a one hour wait the items that I pueched came to$240.37 & there would have been more if your personal had not made me so angry. So the rest of our remodeling project will be purched from home depot Regards Charles Putnam
Your store price scanners seem to get STUCK and I have been charged twice for only one item.. IS THIS HOW LOWE'S MAKES A PROFIT? This has happened 3 times in the last 15 days. Each time I have caught the mistake, returned to the register to get it corrected. A waste of my time and very frustrating to the people behind me in line. This last time the cashier told me that they have complained to management, but no one fixes the problem. So I would advise Lowe's customers to ALWAYS check their receipts to see if they are being overcharged.
I went to Lowes, store number 22320-40808-14293, to purchase a toilet and dishwasher. As we were waiting for a sales person, the store manager, Njaja Sims, came and assisted us. I picked out the toliet. He had it in stock and made sure that all the necessary parts were included. I stated that I also wanted to look at a dishwasher, he stated that the salesperson in the area would help me with that and he called her to do so. I stated that I also need other items,to repair the wall behind the toilet. He stated that he would help with all itmes needed. I gave him a list and ask that he and my granddaughter get the them while I picked out the dishwasher. He stated that he would be glad to and that he would help me put the items in my car. After the purchses, he and anothers gentleman help get the items in my small car. The other gentlemen also had to recut the sheet rock to fit. All of this was done in less that 45 minutes of my arriving in the store. I felt so special by the service that I received, from the manager, the dishwasher salesperson, the cashier and the other gentlemen who help, I did not get the others names unfortunately. I have gone to some stores and wandered around the isles looking for someone to help me and when I would corrner a salesperson they seem hurried or I sensed that I was interfering with their flow. Being a senior citizen this would be quite frustrating and I would be left wondering if Ihad gotten the right items that I was looking for. I was glad to see the patients and professionlism that these young people afforded me at Lowes. Thank you very much.
carman helped me a lot very nice very good worker
tony was nice and helpful.
we went to the Lowes store #243 in tulsa oklahoma. and found Stephen Bricault in the windows/doors section to very knowledge and helpful, while he was working three other departments, too. thanks stephen for all your help
why can't i get to lowes hardware stores without going through all of this satisfied customer ----stuff. i want to buy some hardware items but i 'm now going to home depot. this is rediculous
I wanted to make some home improvements and made the mistake of going to lowes to purchase some items. I purchased a garage door and paid for installation. Waited almost a month for installation, on the day it was to be installed the installer showed up without the motor and asked for me to go pick it up knowing that they would not release the motor to me even though I had already paid for it. Stood out there over an hour and a half waiting for someone to tell me who could tell me that I couldn't pick it up. Went from customer service to customer service, so I finnaly went back to my house and told the installer he needs to go pick it up. The installer leaves and lowes delivers the motor and then I'm waiting for the installer to return. He's already late to get to his next installation so he half put it up. Now the garage door is off it's hinges and I have been out ot lowes and spoke to the installers and it's been over a week and my garage door is still hanging off its hinges and I can't get in or out my garage and some of my things in the garge is getting wet. Whatever happen to customer service????????????
You in conjunction with VISA have a promotion offering a $10 discount from a $25 purchase on a VISA card at a Lowe's store. I completed the required information and receive a message that a printable coupon will be sent within 24 hours. It doesn't happen. This promotion is through BradsDeals. Your comments please.
I have not received my rebate for delivery charges for my new stove. How do I go about tracing it????????
I am way over due this comment, But I contacted Lowes Corp about buying a chimania. I had a problem with the ash collector, it rusted and I had to throw it away. I contacted Lowes Corp, and they had a Lowes Mgr Mr Ross of the Milan Tennessee store call. I explained that I had purchased the Chiminia approx one year ago and the ash collector had rusted through. He not only sent me one but didn't charge me a thing. First I would like to thank Lowes Corp and but I really would like to thank Mr Ross(Milan , Tn Store) going above the call of duty in contacting me and sending me the ash collector and not charging me. I have told my friends and since then I have purchased alot of items while remodeling my house. Things like this is why I do all my business at Lowes. Thank You again Mike DeNote , Humboldt , Tn . Chandler Road
Debbie D. in the lumber dept. at Lowes store, zip code 17268 is a great employee, by this I mean every time my wife and I have been in the store she has brightened our day and provided us with excellent information regarding our purchases. Her boss Barbara whom we have dealt with over a year is extremely excellent and very highly professional.
I NEED A JOB ON THE LOWES I WESTB TO LOWES AND I WENT ON THE COMPUTER I DIDNOT PRINT IT ON MY JOB I NEED A JOB QUEEN ESTHER ABNER MY ADDRESS 651 West 35th St RIVIERA BEACH FlA NEAR LOWES
I PURCHASED A KIT FCT (138.00) ON 25 MAY. HAD A $10.00 COUPON.
I FEEL I AM I SHOULD HAVE GOTTEN THE $10.00 OFF PLUS A 10% DISCOUNT FOR BEING A RETIRED U. S. MARINE. AS A SERVICE MAN I SAVED $3.80.
THE PERSON IN FRONT OF ME SAVED $10.00 ON A $60.00 PURCHASE (15%)
LOWES OWES ME $10.00
LOWE'S GIBSONIA, PA. SALES # S2411BD1 1175423
EVERYTIME I GO TO LOWES I HAVE TO WAIT IN A LONG LINE.....THE CASHIERS NEVER KNOW WHAT THEY ARE DOING AND IT MAKES THE WAIT MUCH LONGER. TODAY I WAITED IN A LINE OVER 15 MINUTES JUST FOR ANOTHER CASHIER (dumb boy) TO COME OVER AND SAY HE WOULD TAKE SOMEBODY AT THE OTHER REGISTER AND OF COURSE HE TOOK THE PEOPLE WHO JUST WALKED UP AND HAD NOT HAD TO WAIT 1 MINUTE. LOWES WILL NEVER HELP YOU EITHER, I WENT THERE TO BUY A RIDING LAWN MOWER AND COULDN'T GET WAITED ON AFTER WAITING FOR A LONG TIME. I JUST GOT BACK IN THE CAR AND WENT TO SEARS AND BOUGHT A CRAFTSMAN TRACTOR AND DIDN'T HAVE ANY PROBLEM AT ALL WITH FINDING SOMEONE TO HELP ME...IF WAS A REFRESHING EXPERIENCE COMPARED TO RUDE AND LAZY LOWES.
i would really like to have you people stop stop stop sending me mail for a lois g shiffertat tequesta fla, this women does not live here knoe did she ever live here and i do mean never nerver nerver lived here
I have been to three Lowes store to see if I could get a replacement light cover for my Harbor Breeze Fan. I am very frustrated with all of the Lowes stores as none could offer any advise on how to obtain a replacement.
At all three stores they said look on the shelf if we don't have we don't carry it.
I am confused it says in the advertizedment that Lowe's is proud to be the exclusive distributor of Harbor Harbor Breeze Fans.
I someone has a solution please contact waltinarizona@aol.com.
NO ANSWER TO MY COMMENTS OF 25 MAY
ve waited but the girl was running 3 cash registers and people were waiting on some one to over ride the cashregister for at least 20 minutes. so i gave up on getting any wire tonite. i trade a lot there and have credit card. these people that run the top end of lowes does not care for the people that pay their paycheck. it cost me a gal. gas and about 11/2 hour of my time. lowes i know you people dont care for us at all. my name is doyle harvry and my email is dhjunque@aol .com
Lowes is a joke ,rude store manager,asst.manager,cashiers, loss prevention mgr. Chad Sanders, Jamie Ruthe Lowes #496, Jackson,Tn all need to be fired do not know how to treat employees, or customers.
I was at lowes today and purchased 885.00 tile etc and one of your employees was very helpful and actually pulled my order. When I got home the tile and trim did not match.now the fun begins Jtook back the tile and was not really satisfied with the help of getting the correct tile. I should have checked before I left no I should have been treated better on the return than I was, the three enployees in the tile department were not helpful and I really felt like they made fun of me for a mistake the other customer service young man made the mistake. I am tilimg three bathrooms and purchased tile for one and feel like I will not go bach and purchase materials for the other two...customer service was lousy Thank you
Harold Hamm
Today I tried to buy a Whirlpool oven at LOWE's on 17th street in Altoona Pa. The clerck told us that store had two in stock but because the distribution center didn't have any they couldn't sell us the ones they had because they couldn't do the paper work from the computer as stock on hand. They had to wait till the distribution center got them in as stock. Then we would be able to buy one. Does that make sense? Janet Smith. jls0647@atlanticbb.net Let me know. Thanks
I want new flooring - who has had labor done in the Centerville, OH area?
Whenever I call the customer service 1-800#, I either get put on hold (I can clean my kitchen while I wait), or they cut me off. That is good business from such
Inconsiderate, lazy employees who don't care about their customers. Anybody else have that problem??.
I have had quit an experiance today. We had ordered our carpet and it was suppose to be installed today. The installers arrived at 8:30am and took out all the old carpet. My husband noticed some cracks in the fondation and wanted that fixed before they layed carpet over it. We called Lowes and they sent out a man to give us an estiment. $267.00 later they fixed the cracks and put some cement on some other part of the floor to make it even. Around 2:30 they told us that they were breaking for lunch. At 7:30 they called and said it would be one more hour !!! I called Lowes and told them that they better get someone out here right now to get this large roll of carpet out of our driveway before someone steals it. Lowes said they would call me back...they never did !!! At 9:30pm the installers showed back up...we told them to take everything back and we will deal with this problem at Lowes first thing tomorrow morning. I'll never shop there again and we have already spent over 1500 for our bathroom and over #1000 for our tile. Thats it...we are through with LOWES !!! Bonnie Harris from Rancho Cucamonga, Ca
Some time back We bought a BBQ grillware (TM) portable gas grill for our son. He used it very often until the burner burned out and made it inoperable. The rest of the grill is in very good shape. I've tried to locate the company who made it, but was unsuccessful. Since we bought the grill at Lowes, I thought you might be able to help me find a replacement burner. It is the shape of an elongated E with the gas orifices on the top and bottom legs. Please help us.
geopat2@sbcglobal.net
530-894-1630
I purcashed carpet from Lowes and paid a $79.00 delivery fee,which I was to recieve a rebate. I recieved a pre-paid Visa card which I tried to use at a local gas station and it was refused. After many attempts at calling the 800 number, I am still without usage of the Prepaid card. I thought Lowes was a better company than this, since Oprah so highly praised them.
I am more than satisfied with my new kitchen cabinets. I am ecstatic, they are simply beautiful. Tim Ritchie did a fantastic job with installation.
After shopping at Lowe's for many years, I am totally shocked and upset. I was leaving your store in Rockford,IL to go to my car, the car next to me had a dog inside with all the windows up. Outside temp. was 80. Dog looked very hot. I went into the store to have the person paged, after getting the plate# and make and model. I was told by the store mgr. that wasn't their policy, they don't page their customers who leave animals in a car. My reply...Iam also a customer( not anymore) Who put this policy into affect????? This is animal crualty at its highest.
SHAME ON LOWE'S
I recently went to lowes In Howell NJ to purchase vent insulation. They have 2 different types . The regular black plastic and a silver rip resistant one. I wanted the rip resistant one which is a Special Order Item Only. There was no price posted so I tried to find someone to give me a price. FORGET ABOUT IT no one around so when I finally found someone to give me a price they couldn't find the item number or who made it. The idiot asked me for my name and number and said ,"I'll call you with the price." Yeah right. I'm still waiting for the call. I went to Home Depot and got it in 1 week. Hooray
I'am trying to get a copy of my transactions for my prepaid card do i need to give you the number
I HAVE BEEN CONSIDERABLE HAVING TROUBLE WITH GE MONEY. THEY ARE MOST UNCOOPERATIVE IN EVERY MANNER POSSIBLE. I WILL NOW REFRAIN FROM SHOPPING AT LOWE'S WHENEVER POSSIBLE AS A DIRECT RESULT OF THE BAD ATTITUDE OF THE PEOPLE AT GE MONEY.
THEY LOWERED MY CREDIT LINE BECAUSE I WAS NOT USING MY ACCOUNT WITH REGULARITY. THIS BRAND OF ACTION IS NOT THE RIGHT WAZY TO PERSUADE ANY REGULAR CUSTOMER TO RETURN IN THE FUTURE. i WILL ALSO DEFINITELY NEVER AGAIN BUY ANY PRODUCT WITH THE NAME GE ON IT. i WILL DEFINITELY NOW TELL ANYONE AND EVERYONE ABOUT MY BAD EXPERIENCE WITH LOWE'S AND ESPECIALLY GE MONEY.
Nice store and frindly emplyees.
Kenneth
Went to Lowe's to buy a chain saw and we decided we needed a new push mower. We brought the mower and saw and when we got home on the outside of the box it had in black marker "no wheels", when we opened the box the wheels were inside but not the bolts and nuts to put the wheels on. I called them they stated come back by and we will open a box and give you what you are missing. Needless to say don't buy a Bolen push mower from Owensboro, KY lowes because you will be missing your bolts and nuts to attach the wheels, because they took mine out of a box and taped the box back up and put it back on the shelf. Not very smart if ya ask me. Customer service was very unprofessional when I went back also.
Please people, don't be stupid. When you are charged 35.00 for someone to come out and measure for an estimate, they tell you it is a non-refundable fee. That is payment for someone to come measure, not for them. Secondly they give you a contract for the fee, which you then go pay for- you don't have to if you don't agree to it. Thirdly- As a former employee of Lowes, let me tell you there is no other training experience as customer- oriented as Lowes has. I've worked in three major retail stores, and most of them love to rip off customers. Lowes really tries to cater to customers, but must train new people, just like everyone else. I find it HILARIOUS that most of these complaints come from people who can't even type intelligently. Most often, complaints come from people who have never worked in retail in their entire life. Trust me, it isn't easy, and handling jerks like some of these complainers seem to be, requires a raise that never comes.
my wife and i were in one of your stores yesterday to purchase some wallpaper but to our dismay we learned that you have discontinued all wallpaper in your stores. why would you do that? you can look through lots of books but if you need it right then like you once could it just doesn't make sense to discontinue.
MY JOB IS MAKING SURE HOUSE ARE GETTING COMPLETED. WE ARE ON A TIGHT TIME SCHECDLE. I WENT TO LOWE'S TO BUY A PLUMBIMG PART BUT ONLY HAD FOUT DOLLARS HOPING THE PIECE WASN'T TOO EXPENSIVE.I WAS TWO DOLLLARS SHORT .I WAS GOING TO USE THE CREDIT CARD BUT DIDN'T GET IT FROM MY BOSS. CUSTOMER HELP TRIED GETTING MY CREDIT CARD NUMBER . UNSUCESSFULL' I WAS IN A BIND . SPRINKER MAN WAS BACK AT THE JOB SITE WAINTING ON ME AND WE WERE GETTING INSPECTED ANY TIME. IF WE FAILED WE HAD TO RESCHELDE AT150.00 A INSPECTION. I HAD TO COMPLET MY MISSION. LUCKILY MY FRIEND MARY CLEMENT WAS WORKING AT THE LOWES IN CALIFORNIA MD AND LOAN ME THE TWO DOLLARS I NEEDED .MISSION COMPLETED MY CCOMPANY SAVED MONEY AND WE MOVED ON THANKS TO MARY ,A JOB WELL DONE AND VERY GOOD EMPLOYEE .THANK YOU MARY! DAVID
My wife and I just returned home from the Raymore, Mo store. We had three bed carts full. I am not well and after Loader Mike checked us out, he and another named Johnny loaded our truck for us and I didn't have to do a thing. They were not only efficient, but very kind and pleasant. I hope they will know how much we appreciate the help and kindness. Thank you for employing these two gentlemen!
Ward and Georgia Attebery
i just want to register to win a 2500.00 gift card. help please
After purchasing two outside wall lanterns at store 02120-20609-24847 in Mobile,Al, I was told that they would arrive in two weeks and that we would be notified. After waiting for three weeks to be notified, I called the store and was told, "Oh yeah, they're here." No apologies for not being notified. I have an answering machine so no reason for not being told.
WE PURCHASED A EURECA VACUME 2 YRS AGO WHEN WE BOUGHT IT THEY TOLD US THEY WOULD KEEP THE HPA FILTERS IN STOCK AND NOW THEY DON'T.HOW CAN WE GET LOWES TO KEEP THEM IN STOCK?
Send them a threatening letter. One that includes explosives. That may get them to keep them in-stock!
Its worth a try
I recently built a vacation home. A large number of items I purchased from Lowe's of Roanoke Rapids, North Carolina. There were some minor glitches with a couple of items but the entire staff responded flewlessly. My thanks and appreciation goes to Alan,Store Manager and Nick,Service manager and to all thier employees that treat me like they are glad to have me as a customer.I am not a real easy person to please and I like for things to go right, but this Lowes is one of the best ever.
I went to lowes store 06640-41109-27237, Roanoke Va. I purchased Item # S0664ll3, 6 pk 20w Black Flood Light. I read the box and on the outside it says "No tools required". I took both sets home opened one of the boxes and assembled them only to find that it didn't contain a transformer or wireing required to make them work. I read the instructions and no where did it say on it or the box that these items wern't included and needed to be purchased seperately. I took the opened box back because I thought maybe parts were left out but I was told these were replacement lights and I was supposed to know this how!!!!!!!!. I then had to return home and get the second box to return. Store MOD Johnny was as helpful as an empty bottle in the desert. The product is made and assembled in China and who ever the buyer for Lowe's is isnt smart enough to make sure this information is on the package. They have no problem wasting my time (or Sat for that matter). The instructions also had more Spanish than English. An employee named Tammy was very helpful though but the Johnny the so called MGR needs training in bedside manners.
went to purchase carpet and padding from lowes in emporia va.it took two hours to get two pieces of carpet cut and the padding we needed! when we got to the check out the cashier would not speak ! even after i spoke to her !she had an extremely bad attitude.she should not be allowed to be in public with that kind of attitude.after our items were paid for,she still didnot speak. no thank you,no have a nice day,nothing but hateful attitude!!!to make it even worse no one in the store even bothered to ask or attempted to help us get the carpet out of the store and loaded !! this store just opened in december !! you would think it would be on the ball,but it definitely is not!!!! no more lowes in emporia,va. for us. we will gladly drive thirty minutes to the one in roanoke rapids,north carolina !!!it has its quirks but it is alot better !!!
I visited your store #19010-31909-23122 in Cotati, CA, on March 19, 2009, in search of a garden "arbor" as shown on page 52 of your March/April publication "Creative Ideas". No one there seemed to know where they were, although I did find a similar one, after wandering about for a while, but it was not as shown in your r publication. I was also wanting to purchase a string trellis for sweet peas, but no one knew if they even carried such an item. Thye young man in the garden shop tried to find out. but to nop avail. All in all this was a very frustrating experience for me. I will, no doubt, shoip there aagain, but with great apprehension!
store code:06400-41309-14536
CASHIER NEEDS AN ATTITUDE ADJUSTMENT
I am at the store {15590-41509-02792} in Salina, Ks 2 to 5 times a week. I usually park at the lumber entrance parking lot. After making my purchases, if need be, I pull up to the loading zone to load my truck. I find that some of the customers pull up and park in the loading zone then go in and shop. They think this is thier parking area. The other day I bought 11 sheets of osb which was outside. Customers were parked right in front of it causing me to have to lift the sheets over thier truck, go about 15 feet to load my truck. At 71 years old this is quite a chore. The trucks were there when I entered the store and were still there 15 minutes later, never moving. The loading zone should be enforced. It is not a parking zone. If this continues to be used as a parking lot, I will have to go to Southerlands so I can have a place to load.
Store code 07080-41509-10721
I purchased 10 bags of topsoil [400 #] from the garden section of your store in Heath, Ohio. I had to load it myself, push it several hundred feet to the main cashier checkout because there was no one in the garden section. I then pushed the cart to the parking lot to load it myself. I complained to the cashier [shrug of shoulders] and phoned a mamager who told me that the no one staffed that section because it was cold and rainey. This is the third day this section has not been staffed. I understand that you would not completely staff a section like this in bad weather but it seems to me that someone should be available for advice or assistance, there are some who do not wait for sunshine to get things done.
Respectfully,
Wilmer G Dillehay
Today I visited the Lowe's in Searcy, Ark. I shop there often. Not anymore!!
I am remodeling my kitchen. $10,000 budget. I went to the cabinet department. No one there. I ask where the person was. Was told that no one there today because one was on vacation and the other on day off. There were "red vest" everywhere but no one to help in cabinets. The people I ask made it very clear they could care have cared less.
store code 10010-41609-27094
its a good store
I purchased a vanity top and light on 04-03-09 at Dixie Hwy. louisville,Ky. When I had vanity top installed on 4-16-09 it was chipped and had to be returned.The item was out of stock at that store so had to go to another stroe which added time to plumbers bill. later same day when instslling light one of the globes was wrong color and had to return to store for another one.People at service desk were rude and when she got me a replacement from another at this nlight kit she put the wrong one in box and put back on the shelf so another customer will get the wrong one again. This very bad customer service. I will think twice before shopping at this store again. I also want to let you know that Lela Bond in plumbing was the best sales person that I have ever had help me in choosing fixtures for tub and sink. Margaret Watrous
you have a good service
I went to lowes and i recive a good atention.
The store we go to is so clean and well kept. The emploees are knowledgeable. The employees are willing to help. It is a pleasure to shop at "our" Lowes.
Every time I go to Lowes every employee is so helpful and very knowledgeable. You will be walking down the aisle and an employee always comes up and ask If he or she can help. It is a joy to go to lowes.
I was in your Springdale, Arkansas store on 4-21-09, in the Garden Dept. There were 2 people ahead of me that could not get waited on because, the clerk was on a personal phone call, they walked out without their items, the young man was still on the phone, but after atime checked me out. Your employees need to learn how to treat their customers...............It was terminal 1826: No. 19 clerk.
was at the monroe michigan store is there zero quals to work at lowes or can any unskilled person run the store don't think i'll go back because i hate felling like I AM PUTTING PEOPLE OUT BY trying to buy there product
I had my entire yard fenced. It was done on time and should last the rest of my life. The workers were courtious and the materials were top notch. I would recomend them to everyone I know. The price was in line with other contractors. I use Lowes for all my home needs. My hats off to a job well done !
I WENT TO THE CLOSEST STORE TO ME ON HANES MALL BOULAVARD AND FOUND THE ITEM WAS OUT . #62501 SWING. I ASKED THE GIRL AT CUSTOMER SERVICE TO CHECK THE HIWAY 150 STORE TO SEE IF THEY HAD ONE. SHE LOOKED LIKE I WAS BOTTERING HER,BUT SHE DIDIT ANYWAY. THE OTHER STORE SAID THEY HAD 4 IN STOCK, AND I ASKED TO HAVE ONE SAVED FOR ME.I WENT OVER TO FIND NOT ONLY DID THEY HAVE 4, ONE MICHAEL MITCHELL HAD ALREADY PULLED ONE AND HAD IT AT THE CUSTOMER SERVICE COUNTER. I WANT TO COMMEND MICHAEL FOR HIS HELP OVER AND ABOVE ORDINARY SERVICE,AND BY THE WAY HE ALSO HELP TO LOAD THE SWING FOR ME WITH A SMILE. THANKS AGAIN.
Store 0630-42409-69562. I have been coming to this lowes for a couple of years and the truth of the matter is that in the lumber dept a regular customer gets any help. I have come to that expectation when I do come to lowes. Today was an exception to the my normal experience. A Lowes employee named Nathan actually asked me if he could help me. I had to get a number of pcs of lumber and I said to him sure I could use the help. He was friendly and helped me to select the lumber I wanted and he suggested the type and we proceeded to get it. I have normally gone to Home Depot as they seem to have better service. I may change my mind as someone has told Nathan that customer service is important.
I went to your store on 4-22-09 and I purchase 123114 red/charcoal bricks, 165 of them, the guy that got the bricks for me told the cashier how many they were and she rang them up. Automatically instead of them being $0.48 the receipt said discount each -$0.07. Then the cashier told me the total was $72.61, I then handed the cashier your store coupon that stated if you were doing a small project and purchase came to $50.00 or more to use the $10.00 off coupon on your purchase. She scanned the coupon but it did not take off the $10.00. While the guy was helping loading the bricks in my vehicle I looked at the coupon and told him that it did not take off the $10.00 coupon. He then tried to convince me that the $0.07 was my $10.00 coupon. I went home and the day I sent my husband back up to the store with the receipt. He told me he spoke to the cashier because the same casdhier was there and she did remember him and the transaction and sent him over to the customer service who had a store manager by the name of "Mark" talk to him and told him he couldn't understand why he couldn't that the $10.00 coupon was the $0.07 discount and why was it so hard for him to understand? When he came home I then called the store and asked to speak to the store manager and this guy got on the phone who said his name was "Mark" Asst. Manager, and I explained to him about everything and that we did not receive our $10.00 off coupon on our purchase. He was very rude and tells me why couldn't I nor my husband understand that $0.07 totaling $11.55 was our $10.00 coupon. I then told him it was not because we didn't mention or present the coupon until after everything was rung up and then handed the coupon along with our charge to pay for the purchase. He then stated that in order for the cashier to ring up our purchase we had to give her the coupon first and then it was rung up. I told him that is not how the transaction took place and now he sounded like this was a scheme, please do not insult my intelligence. He stated that this was so simple and it was beyond him why we could not understand. I then asked him what was his last name and he told me I didn't need that because he will be hard to find he was the only "Mark" there and do "whatever". Lowes Hoe Center owes me $10.00 and I feel if they did this to me how many others have the done this to. That $10.00 adds up to alot of money and I guess all the companies has to get into stealing from the consumers one way ot another. I am also going to "Contact 2" this should be a good story and who knows alot of other stories may show up if they look into this.
ON 4/19/09 I PURCHASED $654. OF CABINETS AT STORE 18370-41909-14661. INCLUDING ASSEMBLY AND DELIVERY FOR THE FOLLOWING SATURDAY. BEFORE LEAVING THE STORE I NOTICED NO ASSEMBLY FEE ON MY RECEIPT. BRINGING THIS MATTER TO THE CUSTOMER SERVICE ATTENTION, I WAS ON MY WAY AFTER 45 MINUTES AND A 10% DISCOUNT PER THE MANAGER. THAT EVENING I RECEIVED A PHONE CALL FROM LOWES DELIVERY ATTEMPTING TO DELIVER THE FOLLOWING DAY. I EXPLAINED THAT MY DELIVERY WAS NOT SCHEDUALED UNTIL THE FOLLOWING SATURDAY. THE FOLLOWING FRIDAY I RECEIVED A PHONE CALL FROM LOWES DELIVERY SCHEDUALING MY DELIVERY FOR VETWEEN 11 AM AND 3 PM THE FOLLOWING DAY. THE FOLLOWING MORNING AT 7:53 AM I RECEIVED A PHONE CALL FROM LOWES STATING MY CABINETS WERE NOT AS YET ASSEMBLED SO MY DELIVERY DATE WOULD HAVE TO BE CHANGED.
LIKE MOST PEOPLE I WORK HARD AND MY TIME IS VALUABLE. SO FAR I HAVE 5 HOURS OF MY TIME INVESTED IN THIS PROJECT. I AM AGAIN ASSURED OF DELIVERY TOMORROW BETWEEN 9 AM AND 12 NOON.
WHAT IS LOWES MOTTO, "LET'S BUILD SOMETHING TOGETHER", I THINK NOT.
JOHN R
610-212-7081.
always plenty of help. great store
I would like to compliment two of your store's employees for a job that went beyond the limit concerning customer service. Store #17490-42709-11414 in Ardmore. OK. I bought a floor model Bissell Steam Cleaner about 3 months ago. It was a floor model but the one I wanted since my sister had one. It was a last year's model and came without instructions or box. I used it for the first time on Saturday and it didn't work. I took the cleaner back and told them the whole story. The returns clerk whose name was Lesley told me to wait a few moments as she left to get the assistant manager whose name was Jason. I was telling him the story again and before I could finish he stopped me and called someone from that dept to come to the front. When the employee got there, he instructed him to take me back to the dept and find a machine that was closet to that model and return to the returns desk. I was shocked to say the least. We fond a model that was exactly like the one I had purchased except that it was this year's model. I returned to the returns desk where they refunded the old one out and then resold me the new model. The assistant manager and returns clerk were very nice and went over and beyond making me feel that I was valued customer and thanked me for my business and apologized for me having to wait while the transactions were completed. Too bad all stores are not that professional and kind to customers. A very special thanks to Jason and Lesley for a job well done!!
Yesterday I went to the Lowes store in paducah ky at the Mall for some lumber. Store Code 04650-42909-33251. They had the lumber, but could't cut it to size. Said the machine was broke. An employee said all it needed was the plug fixed to the vacum. Bosses would'nt let him fix it. has been out of commision 2 weeks. I could go to the store on the South Side. Went there, same thing. The saw was out of commision. Nothing was really wrong with it, they couldn't use it. That's a hell of a way to run a business. Today I went to Home Depot, got my lumber and they cut it to size. Purchase was $98.36 today. They have a newer cutting machine anyway and did a great job. You should look into whats going on in these stores. I spent over 1/2 a day yesterday with Lowes. Needless to say I was pissed. Also told those men , after I finally got someone that that could make a decision, I would have this little conversation with you and let you know how your business is run!
I love shopping at Lowes! We always get the help we need and I find so many different things I didnt know they carried. I've always found if you treat people nice you get treated the same.
I just wanted to compliment store 06640-50109-20611 in Roanoke, Virginia. My husband and I were in the store this morning. We are both aged and infirm and were in wheel chairs, but as soon as we entered the store Arnold Schiers came forward and went far and beyond to help us. We had several items, (12) to purchase and he personally took us around and stayed with us during our entire shopping experience. If he hadnt have been there for us, we wouldn't have found anything and would have come home empty handed. I hope that Barry Fields, the manager, will hear of how honorable and helpful his staff was to us today. Sincerely,
Mrs. L.
Store Code: 27740-43009-10326
Great store and the employees are always there to help you out on anything!
Today I thought that I would have a major problem with regards to an order that I placed, at the East Patchogue New York store. The staff could not have been better. Anthony the store mill manager called me immediately after my email to you, he listened about my problem, within a couple of hours the problem was solved. My thanks go to Anthony at the Patchogue store and his assistan Danielle. I am a happy customer because of them. I will continue to shop Lowes. Eileen McNell Store code 27310-42809-13315
After years of good use, my 1975 stove died, went to my local Lowes and started the look phase for a good deal. The sales person, George, spent more then enough time with the wife and I and after several visits over a two day time period we finally decided, we ended up with a new stove, overhead micro-wave, dishwasher, and frig, George was great. store code 03030-50309-18591
You guys are great at blowing your own horn but you fail to live up to you own hype. Your customer service is terrible and your employees are not knowledgeable about the department they work in. I am extremely disappointed with your Santee, Ca. store. Their is a Home Depot down the street and that is where i will be doing my purchasing in the future. I realize this will probably be ignored but if you are really interested in how i feel about you store and why I would be happy to talk to you directly. My phont number is 619 890-2392.
I PURCHASED A ROPER REFRIGERATOR 1 YEAR AGO FROM LOWES. IT QUIT WORKING 05-04-09.WENT TO LOWES TO CHECK OUT WARRANTY. WAS VERY RUDELY TOLD IT WAS NO LONGER IN SYSTEM. I PURCHASED ANOTHER ONE. I WAS CHARGED $59.00 FOR DELIVERY. I HAVE A SALESPAPER DATED 05-03-09 THRU 05-25-09 THAT STATES FREE NEXT DAY DELIVERY ON ALL MAJOR APPLIANCES.I WILL NOT BE SHOPPING AT LOWES ANYMORE. I WOULD LIKE TO BE CONTACTED AT 704 546 2133 WITH AN EXPLANATION FOR FALSE ADVERTISING.
I tried to get to your feedback on line and could not why?
I typed in www.lowes.com/feedback and could not get to were I could leave feedback, why?
Went to store 01270-50709-05487 on 5/7/09 to buy two sheets of lattice, waited almost 30 to check out. then when I did get to the register I had to waite anothe 15 min for someone to come and do something to register so I coulkd get my Military discout. Have been to this store before and never have seen anyone smile, act friendly or acted as thought they wanted to help you. I guess I will be doing alot more shopping at Home Depot.
I purchased a natural gas Weber grill on 5/4/09 from the Daphne Alabama store. The salesman had no clue about the products. I did my research prior to purchase so I was informed. He also sold me a bag of ceramic briquettes saying I needed them....I did not! The grill cover was on sale and it rang up $13 more, I had to have a credit applied. Delivery was $79 for just a few miles. They were suppose to arrive between 8 - 12. The arrived near 3 PM. The whole day wasted! I asked for them to take the old grill (no gas attached). They didn't know if they could take it even though they advertise old appliances are picked up but with restrictions. The delivery people didn't even care to check if this was a restriction. I spent almost $600 at Lowe's store for this kind of service. This is NOT acceptable service. There are other stores that want my business and in the future will get it. Sorry Lowe's ...you failed! J Miller
My husband and I went to the Cary, N.C. store #426 for a few things and each person we asked for help was unable to help us or
show any interest in helping us.Finally Abe Derrick in garden dept was phenomenal. He should be hired as embassador for Lowes. Smart, willing to help
and stay with us throughout the purchase. All the staff wanted to do was stand behind the cash register and direct you t somewhere else for help--over there, down that isle, someone should be there that can help, blah-blah, on and on. If I'd have done that as a nurse, my job would have been given to someone that cared! We even tried to get help from a guy wearing a name tag with manager under his name and low and behold, he was the
biggest jerk of all. Wouldn't smile, wouldn't make eye contact with
neither me or my husband and we were both totally appropriate. Go figure. With jobs so hard to find, what must these fools be thinking. Abe Derrick is the guy to ask for help. Wow, maybe Lowes should clone him and fire at least 5 guys and one woman that didn't seem to care that Lowes is in business to make sales--even if it means someone has to get off a personal cell phone call to help a customer. The Apex, Beaver Creek store has good folks
also. Abe Derrick, We're in your corner-great Lowes employee---
you need a raise!!!!!!!!!!!!!!!!!!!!!!!!!!!I'd like to make a comment about Abe Derrick on the Lowes Feedback site but www.lowes.cm/feedback doesn't seem to be a legitimate site.
My husband and I went to the Cary, N.C. store #426 for a few things and each person we asked for help was unable to help us or
show any interest in helping us.Finally Abe Derrick in garden dept was phenomenal. He should be hired as embassador for Lowes. Smart, willing to help
and stay with us throughout the purchase. All the staff wanted to do was stand behind the cash register and direct you t somewhere else for help--over there, down that isle, someone should be there that can help, blah-blah, on and on. If I'd have done that as a nurse, my job would have been given to someone that cared! We even tried to get help from a guy wearing a name tag with manager under his name and low and behold, he was the
biggest jerk of all. Wouldn't smile, wouldn't make eye contact with
neither me or my husband and we were both totally appropriate. Go figure. With jobs so hard to find, what must these fools be thinking. Abe Derrick is the guy to ask for help. Wow, maybe Lowes should clone him and fire at least 5 guys and one woman that didn't seem to care that Lowes is in business to make sales--even if it means someone has to get off a personal cell phone call to help a customer. The Apex, Beaver Creek store has good folks
also. Abe Derrick, We're in your corner-great Lowes employee---
you need a raise!!!!!!!!!!!!!!!!!!!!!!!!!!!I'd like to make a comment about Abe Derrick on the Lowes Feedback site but www.lowes.cm/feedback doesn't seem to be a legitimate site.
At my last visit to the giant new Lowes in Hicksville,N.Y., I was surprised to find that there was only one register to check out at. The self checkouts had long lines of people or were broken. I feel that there should have been more registers to check out at, manned by live people. This is the reason I don't go to Home Depot anymore.
first timer in lowes! bought toilet and installation for it,pick up later that same day, they sold it to someone else, oh but another is on it's way! but i have to go!!!! last time at lowes
just had a visit to the local lowes, to buy an out side light for my house...had to find every thin g for my self...a manager walked by...i could not even get him to help on anything...his name was (james)...at the check out the cashier seemed to get mad when i said my phone was unlisted....
i visited the lubbock tx. store yesterdayn. i found everything i needed and the store was clean thanks art
THIS STORE HAD THE BEST PLANTS IN MY AREA
I visited the Milford,Ct. store today to complete purchase and
delivery of a new door and sidelights.Didn't know if my carpenter
could pick it up or should it be delivered to my house(an additional
fee).The lady in customer service took me back to the shipping
and receiving dept. to show me the size of the item so that I could
make my decision.She was extremely helpful in making this purchase. Lowe's should be proud of her!
Several months ago, there seemed to be a big "push" toward customer service and store employees couldn't be more helpful. It appears as though that policy is now over and the store has returned to their normal standard of lack-luster service. We bought an electric mower and hope that it works.
Apparently, any good efforts on the part of employees are not rewarded.
STORE CODE: 96400-51609-14009, LILBURN, GA. . . I SHOPPED AT THIS STORE TODAY. THE PERSONNEL WAS EXTREMELY HELPFUL AND COURTEOUS. I REALLY DID APPRECIATE THEIR HELPFULNESS, PATIENCE, AND KNOWLEDGE OF THE PRODUCTS. I WILL VISIT THIS STORE WHEN I NEED ANYTHING THAT IS SOLD THERE. THANK YOU MANAGEMENT AND THANK YOU EMPLOYEES.
I don't mind some slight price increses,but i can't stand the fact the product amounts are being cut down while fooling the public with same size bags and boxes. I blame Lowes for not using it's buying power to reduce this BS. Don't cut the dam product back.Will not shop your store again..MP
Went to store 06270-51309-35974n 5-13-09 to purchase 3/4 inch pressure treated plywood, needed 10 sheets. I went to the desk to ask for some help because there was only 8 sheets in the slot, after waiting about 30 minutes and asking a couple of other employees two gentelmen finally showed up and went to look for more plywood, returned about 15 minutes later to tell me that they didn't have anymore on the location. After waiting all of this time to find out a store of this size doesn't have any more in stock is rediculous. This slow service and out of stock conditions is what forces me to Home Depo even though it is a little out of the way. Talking to some of my other friends that uses allot of building material say that they almost refuse to frequent this store for the same reason that I had. What is up with this store?
First, I want to say that I have no family or friends that work at store code #28670-51809-14505. I just came from there and no matter where I went, I was asked if I needed any help finding anything. (No, I was not hounded), simply asked if I needed help. The store was SPOTLESS, uncluttered, and the shelves were stocked where the products were brought up front of the shelves. The lumber area even had the carts in the center of the walk ways.
What's best? I went to a new/larger store, "Menards" in Sandusky. the stores too damned big. A home improvement store doesn't need to sell pizza and milk.
I'm always happy to give good credit where credit is due. I'm also ready to give "constructive comments" where their needed.
I was very satisfied. If anyone has problems going to another Lowes store. Come to this one!
Lowes. If you have any comments, feel free to contact me. As I said, I have no family or friends that work there. It just seemed like the employees cared. My hat's off to the managers, district managers and everyone up the ladder.
Thanks Tim S.
YOUR EMPLOYEES ARE VERY HELPFUL. I HAD A WONDERFUL TIME IN YOUR STORE.
Store code 04190-52109-07270
I went into lowe's today to made a payment. They had no problem taking my money. Happy to. Needless to say I will not go into that lowe's again. After paying my bill, I wanted some citronella candles. I ask a man that worked there where they were. He said "down that way in gardening. OK I looked there didn't see them. Ask a female employee where they were. She said "down by the torchs" I looked around and there were torchs everywhere. So I finally saw another employee and low and behold he took me to them. (Wish I got his name.) So I go to the reg. to pay for them. This young man ask for my phone number. I told him I didn't give out my phone number. So he fooled with the reg. a minute and then said he had to have my number and I said a little louder that I wasn't giving it to him. Well he said very low to me "will F--K you to". Fill in the blanks. Soon there were three people there trying to ring up my order without my number. The last one a lady said she was sorry for the wait and have a good day. I told her what the young man had said and I wouldn't be back. She said she would be taken care of it, meaning what the young man said. I am mad and a little hurt that I was treated that way. Don't your people go throw training, learn how to talk to people, and learn how to help them. Or do you just throw them out in the store and said go to work.
Great Customer Service.
Store Code:03970-52009-23753
the store in springfield ,ill. seems to have there act together. unlike some of the comments i have read earlier.good job!
We were @ Lowes for Castlewall, were charged $1.98, we previously purchased about 200 @ 1.47. There was only one cashier in the garden center, went inside to pay, were told to go back outside and tell the cashier you need them loaded, we had to wait in a long line just to do that, waited, no one came, went looking for someone, found a nice lady and she said she would load them, got back up to the front (2) men employee's just standing there, we ask if they had the stone, he said yes, had them outside, told him a lady was loading some from inside, he never said anything, we ask him if he was going to help the lady or get them, he said no not if she was getting them. We still waited, finally the (2) men employees headed for the back and got them and loaded them in the car. As we were leaving we drove by the outside where the stones were and it had a price of $1.48. We parked the car went back inside to customer service and was told she would have to get someone to go look at the price. Finally we got a refund. It took 1 hour to purchase, get them loaded, and get a refund, this was too long. You need more then 1 cashier in the garden center and for them to follow up and see if we got our purchase. We are in your store 2 - 4 times per month since this store opened. You need to hire more people or train the ones you have better. This was at your Burleson, Tx store. GW
Very pleased with quality of merchandise and service!
Went to this lowes in Thibodaux, La. we have one here where i live in Houma ,ALSO. But the service is bad. In thibodaux i was treated with respect and someone who Knew what the was doing. The guy who waited on me was great. , also , they were the friendliest. thanks!
Store Code:25590-52509-08385- Henderson, Tx I do not appreciate false advertising as you had in the paper this week concerning the Whirlpool washer and dryer for $998 BUYS BOTH. This add indicated to me that both of them would be $998 but instead it meant they were $998 each. This is not fair to the buyer and I think you not advertise like that.
Store 18590-52509-09638. Me and my Daughter shop at lowes at allen-park. The mod Andy smile and ask us if we need help. Me and my daughter had a nice time shoping there.
Store Code: 16010-52509-12247
I purchased a Screen house and as we were looking to see if the store had any more in stock, there was one in a box on the floor that had "Missing Top" written on it. But there were plenty more on the shelf. We were told that we had nothing to worry about that we would not get the one on the floor. When it was delivered it is the very one that was on the floor. My wife and I took off from work and had people to stand by to help us, only to be let down.On top of that when we called the Schererville, In.store the lady(mananger) we spoke wilh was impatient, and in need of people skills. She offered no positive reinforcement to us what so ever. Once this is corrected my loyalty will be elsewhere. Reverend Emmanuel J. Vaughn, Sr
bought paint and paid $42.64 for one gal. of paint. smelled like something dead in it.tried small area,after 3 coats returned to store because it was not covering.service desk lady treated me rude and talked to me very bad. Would not do anything about it.If you can't be nice to a coustomer give the job to one who can. Guntersville Store is awlful.Don't shop there,go to Gadsden ,Al
BOB IN ELECTRICAL DEPT. KNOW WHAT I WANTED AND WAS VERY PROMT IN WHAT I NEEDED LOWES IS #1 THANK YOU. STORE #1023 BEDFORD HEIGHTS OHIO 44146
MADE A PURCHASE OF POOL SALT TODAY IN YOUR JACKSONVILLE, FL STORE ON NORTH SIDE OF TOWN (STORE CODE 24720-53009-20412) AND YOU HAVE SOME GREAT PEOPLE WORKING THERE BUT WHEN I STARTED TO CHECK OUT, ERIN (A YOUNG MAN IN THE GARDEN SECTION) INSISTED ON TAKING IT TO THE CAR FOR ME AND LOADING IT IN THE BACK. I TRIED TO GIVE HIM A TIP BUT HE REFUSED IT AND SAID IT WAS WONDERFUL TO BE ABLE TO COME OUT AND HELP. HE WILL GO A LONG WAYS IN THIS WORLD... PLEASE TRY AND GIVE HIM SOME RECOGNITION FOR HIS SERVICE AND ATTITUDE... JIM SHAW
Where I live we have a Home Depot and a Lowes. I would much rather travel 10 extra minutes to go to Lowes (store number 07250-53109-41428). I find everyone knowledgeable and very friendly. Thank you Lowes!
Garden center cashiers chomping gum, blowing bubbles, using cell phones, talking rudely to customers with long lines will not get my hard earned money in Springfield, Ohio. Store #04530-53109-13098. I'll drive a short distance down the street to Home Depot!
Visited Lowe's for the first time today. Store 24710-60209-12073 Bryant, Ar. Walked in, no one said a word to me. Was looking for a gas weed-eater. After looking for about 1/2 hour, found what I wanted {three employees walked by me at this time}. Nobody would or acted like they could help. I thought I was in HOME DEPOT!!!!!
Went into store #22780-60209-01200 & purchased $220 worth of wood & roofing. Asked cashier before she started ringing up my order that I would like help loading. Well she rang it up, I paid, then she calls for help to load it. I waited, and waited, and finally loaded it myself. Then went back into the store & told the clerk that Home Depot would get my net purchase. When the store first open they had great customer service but since has gotten worse. My wife used the restroom that night & it was dirty.
I WILL NEVER BUY FROM LOWE'S AGAIN! IS IT GOOD BUSINESS TO SAY IF THE OTHER GUY OFFERS 12MONTH'SPAYBACK, WE WILL TOO. HA! i have purchased numerous big items from you from windows to carpeting my whole house. Will I get an answer? My e-mail is connected to this. Grandma Martha
1!
WELL I HAVE TO RETRACT MY STATEMENT ABOUT LOWE'S! THEY JUST CALLED AND SAID I WAS PUT ON THE 12MONTH STATEMENT. I WAS SURE DOWN IN THE MOUTH, BUT NOW I CAN KEEP GOING TO MY FAVORITE STORE HERE IN SUMMERVILLE. BOB SURE KNOWS HIS STUFF IN APPLIANCES. KUDOS TO HIM!
Store code: 23090-60509-20139 So I went to Lowes to get some Topsoil.Ect in garden center, The kid named Dunhurst and the Mgr. Wayne were most helpfull and helped load the car. The garden center is most efficient as everything is in easy acess of consumer and all plants r in top shape. By the way the top soil is extremely rich. I recently being in a hurry picked up 6 bags at the "Evil Empire" competitor and it was way to dry & almost gravel like. So once again because of help like Dunhurst and Wayne I went to Lowes. (The Evil Empire has a few good help in certain depts. but Lowes has ALL good help especially in their garden center. (Good enough 4 me to type this but remember its the one on 12000 W. Burleigh so go there 4 great service),
i went all over the place trying tofind parts for some faucets that were 16 yrs old and i finally decieded to try lowes even through its 15 miles away and to my surprise i found all the parts i needed and the guy that help me spent over an hour with me. friendly place clean and no pallets blocking the isle not like home depot a real down hill company. i don't know how they stay in business.
how much money you get
The associate at the store that we purchased the order at ensured us we'd have our order nlt than 6/11 but it is now 6/13 and we still haven't received the order. It appears it is still in process.................not shipped. Not happy as we are trying to sell our home and we've already pre-drilled the cabinets.
STORE 11110-60909-03291 TUES NIGHT CHECK OUT WAS QUICK AND THE YOUNG LADY CASHIER WAS VERY HELPFUL AND NICE ATTITUDE. SHE ASKED ME TO EMAIL MY FEEDBACK AND IT'S VERY POSITIVE. I'LL BE BACK (NOT JUST BECAUSE HOME DEPOT SPONSORS A TOYOTA THIS TIME)
Lowes's Russellville Arkansas, Please supply your employe's with the proper tools needed to do the job, also the atm in the garden center cannot be read by the costomer, onlt staff can see it from above, stop that. I do hope someone is reading this, ask them how they measure 50 feet of sun screen.
My experience buying in lowes was wonderful the store has many helpful employees they are ready to help people to find everything that's why I go lowes . store code 23160 -62509-14242
STORE CODE 011206290960611 THIS WAS THE LOWES STORE I SHOPPED AT SOUTHHILL I WENT INTO GET FENCING MATERAILS I ALSO WANTED FENCE STAPLES, I WAS SENT ALL THROUGH THE STORE NOT ONE PERSON NEW WERE THEY WERE AT. BUT WHAT REALLY GOT TO WAS NOT ON PERSON SAID HELLO OR SMILED I DID ALL THAT . THEN SOME KID CAME AROUND THE CORNER AND SAID GO TO AILSE 54 OK THEN I FOUND A MAN THAT DIDNT EVEN SMILE AND SAY HI AND THE STORE WAS DEAS AT SEVEN THIRTY ON MONDAY NIGHT SO I THOUGHT ILL GIVE TH EM SOMETHING TO DO, HIS NAME IS HAVIER MOD WHAT I WAS SHOCKED AT WAS HE DIDNT SAY HELLO OR SMILE HE WAS BUSY WITH PAPER WORK AND NOT A SOLE INSIGHT, I ASKED WHERE ARE FENCE STAPLES HES RIGHT OVER THEIR AND LEFT ME, I SAID WHAT THE HELL, THEN TWO SECONDS LATER A MAN NAMED DON CAME BY DIDNT SAY ANYTHING I HAD TO ASK FOR FENCE STAPLES, HE THEN WAVED HIS RIGHT ARM AND SAID OVER THEIR AND IM SAID IM TIRED OF BEING TOLD OVER THIER, THEN I WAS BRUSHED OFF I STILLL CANT FIND WHAT I WANT, I TURN AROUND I SEE HIM AND HAVIER TAKING COMPLETE CONTROL OFF A MAN CUSTOMER PERFECTLY I WAS REAL PISSED BYE THEN BECAUSE MY SON SAID MOM WE JUST GOT BRUSHED OFF THEN I YELLED WERE ARE THE FENCE STAPLES DON GOT REALL PISSY HAVIER DIDNT EVEN GO OUT OF HIS WAY TO ASK ABOUT MY PROJECT , DON COULDNT BELIEVE THAT WE MADE HIM MOVE THE LADDER IS WAS RIGHT ON TOP OF WHAT WE NEEDED HOW CAN A EMPLOYEE AND MOD BE SO RUDE THEY SHOULD HAVE TAKEN US RIGHT TO THE ITEM AND ASKED QUESTION INSTEAD OF BRUSHING ME OF, THE YOUNG LADY JEN CHECKED US OUT WAS AWESOME SHE TOLD ME HAVIER WAS MOD I WAS SHOCKED MOD GO OUT OF THEIR WAY TO HELP A CUSTOMER, DON NEEDS TO SERIOUSLY RETIRE, SMILE ARE STILL A MUST PEOPLE THAT GIVE A DAMN ARE GONNA GO A LONG WAY BUT A BAD VOC LOOSES CUSTOMERS AND TOADAY LOWS NEEDS CUSTOMERS SO THEY CAN PAY THEY BILLS JUST LIKE ANY ONE ELSE
VISITED YOUR STORE #19480-70209-14750 TO PURCHASE THE AMERICAN FLAG ADVERTISED IN OUR LOCAL PAPER @$5.95 .THE LADY AT THE RETURN DESK GAVE DIRECTIONS TO THE CORRECT ISLE.I LOCATED THE FLAG AND PURCHASED IT.AFTER RETURNING HOME I DISCOVERED THAT I HAD BEEN CHARGED $9,98 FOR THE FLAG.I CALLED THE STORE AND ASKED FOR THE MANAGER.A MAN FINALLY ANSWERED THE PHONE WITH AN ATTITUDE.I ATEMPTED TO DESCRIBE MY COMPLAINT TO HIM BUT HE SAID THAT HE WAS BUSY STOCKING FLOWERS AND GIVE HIM MY RECIEPT NUMBER AND HE WOULD TRY TO LOOK INTO IT.I ASKED HIM FOR HIS NAME AND HE SAID THAT IT WAS "UP FRONT".IS THAT YOUR NAME AND HE ANSWERED YES.I THEN ASKED HIM WHY HE HAD SUCH AN ATTITUDE AND HE SAID WHAT IS YOUR RECIEPT NUMBER? HE CONTINUED TO DISPLAY HIS ATTITUDE AND I TOLD HIM TO TAKE HIS ATTITUDE AND RETURN TO WHATEVER WAS MORE IMPORTANT.I RETIRED FROM A LARGE UTILITY COMPANY WITH 1.5 MILLION CUSTOMERS PART OF MY RESPONSABILITIES WAS TO BE SURE THAT NOT ONE CUSTOMER WAS UNHAPPY.I CANNOT BELIEVE THAT YOUR LARGE COMPANY TOLERATES THIS KIND OF ATTITUDES.AT THE END OF OUR CONVERSATION HE FINALLY TOLD ME THAT HIS NAME WAS BOB IASKED FOR A LAST NAME AND HE REPLIED HE HAD NO LAST NAME.
raymond anania says:
15 months ago
had made a purchce store code 05570-32508-16121
your sale associate ANNDREA was most helpful in our selection of our purchase
she showed us many selections of selected merchandise . and wswas most helpful with our selection. our merchandise had to be special ordered . anndrea gave us a date when merchandise would arrive in the store . we were impressed with her . we are glad thatv lowes has an efficient and helpful staff.. we had heard of people dealing with home depot . nothing but herror stories . thanks lowes for your efficied staff .
it not end there .. today our merchandise was delivered . a gentelman named DONALD DELIVERED our merchandise and insalled the merchandised . DONALD WAS VERY EFFICIENT AND VERY PROFESSIONAL . I HAVE DEALT WITH LOWES SICE 1990 AND WILL CONTINUE DEALING WITH LOWES FOR YOUR PERSONNEL ARE VERY HELPFULL AND VERRY EFFICIENT AND VERY PROFESSIONAL . AMD THE LOWES STORE VERY CLEAN AND LAY VERRY EFFICIENT . SOMETIME WHEN I CAN NOT FINE AN ITEM ONE OF YOU ASSOCIATES WILL WALK WITH ME FOR SPECIFIC ITEM . THANKS LOWES FOR YOR EFFICIENT ASSSOCIATES .
RAYMOND ANANIA TELEPHONE # 919 580 9514