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Quality Management Guru Dr. W. Edward Deming

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By Wire-Zone



Quality Management Guru Dr. W. Edward Deming

 Let us look at Dr. W. Edwards Deming as the guru who has made a difference in today’s business world. Born in Sioux City in the 1900 and decease in 1993 in Washington, D.C., Dr. Deming  philosophy is based on that if you give management the tools needed to train their employees your company will be able to focus on quality. Known as the father of the Japanese manufacturing and business improvement during the World War II era for helping Japan turn its economy around he taught the Japanese how to improve their economic power and products they produced. Once returning back to the United States he was later invited by Ford Motor Company to come and show the techniques that he had shown Japan in the early 1950’s. Dr. Deming published two books during his lifetime “Out of the Crisis” (1982–1986) and” The New Economics for Industry, Government, Education “(1993 ) with Out of Crisis including his 14 point management obligations on changing your company from profit focus to a company who’s focus will be on quality. The plan is as follows:

  1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs.
  2. Adopt the new philosophy.
  3. Cease dependence on inspection to achieve quality. 
  4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost.
  5. Improve constantly and forever the system of production and service.
  6. Institute training on the job.
  7. Adopt and Institute leadership.
  8. Drive out fear, so that everyone may work effectively for the company.
  9. Break down barriers between departments. 
  10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. 
  11. Eliminate work standards quotas for staff and management.  
  12. Remove barriers that rob the hourly worker of his right to pride of workmanship. 
  13. Institute a vigorous program of education and self-improvement.
  14. Put everyone in the company to work to accomplish the transformation.

His approach with Ford Motor Company has turned the company that once was a profit company to one that has focus on quality for the customer. You see ads for the Ford F-150 has been the top quality product for 20 years running. But this is in help that Dr. Deming implemented with Ford Motor Company in the 1980’s. I agree with the plan in the quality should be the first topic and really the main topic of your organization. I look at step 6 and I’m a fan of it in that if you train the employee on the task that they are to complete there will be no excuses in the mission is not completed. This is the philosophy that I think has the biggest impact on the business industry today.

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Ralph Deeds profile image

Ralph Deeds  says:
8 months ago

I attended a 3-day Deming seminar the year before he died. The one mantra I recall was "teamwork and cooperation to improve the SYSTEM." He wasn't big on emphasis on individual performance evaluations and merit compensation on jobs that required teamwork and cooperation. He pointed out that there is a limit to how much individual performance can be improved, and appeals to individual performance improvement may damage teamwork and the systems improvement which is the source of big quality and productivity gains. This point is consistent with the work of industrial behavioral scientists like Elton Mayo, Fritz Roethlisberger, William Foote Whyte, George Homans, Abraham Maslow, Chris Argyris, C. Roland Christensen, et al.

Several years ago, Ford's top management, under company president Jacques Nasser, still hadn't got the message when a program rating managers on a bell curve was instituted and then dropped in the face of age discrimination lawsuits and employee complaints. As I recall this was the work of U of M professor and consultant Noel Tichy who was trying to apply at Ford the methods to which he attributed GE's success, for the most part erroneously.

countrywomen profile image

countrywomen  says:
8 months ago

In my company last year I attended a seminar for software quality and Deming did figure in our course. Nice informative hub. :)

Wire-Zone profile image

Wire-Zone  says:
8 months ago

HEllo... absolutely wonderful information! Thank you for your additional comments!

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