Secretarial jobs include administrative work and also involves telephone and word processing skills.However, within specialist fields, many secretaries/administrators are required to have relevant, highlevel qualifications.A personal assistant sometimes referred to as an executive secretary or executive assistant, works closely with a senior manager or director to provide administrative support. They help managers to make the best use of their time by dealing with secretarial and administrative tasks.Their job includes screening telephone calls, enquiries and requests, and handling them when appropriate,keeping details of appointments and daily schedules,correspondence and writing letters,preaparing reports carrying out background research and presenting findings into subjects the manager,organising and attending meetings, and ensuring the manager is well-prepared for meetings,devising and maintaining office systems to deal efficiently with paper flow,organising and storing paperwork, documents and computer-based information and keeping record of all important activities to be performed by the managers.

CUSTOMER CARE JOB

A customer services manager ensures that the company they work for satisfies its customer needs. They may work at various levels, from head office to the front end of the business. This job includes helping to develop a customer service policy for an entire organisation managing a team of customer services staff or handling facetoface enquiries from customers. Any effort to make the life of the customer simple and easy is called effective customer service or "Customer Care". In today's business scenario, competition has reached tremendous proportions due to globalization and liberalization. Many global players have entered the markets increasing the competition in the market place. Attracting the customers by satisfying them at lowest cost has become increasingly crucial. Many professionally managed companies/sectors have institutionalized customer care as an independent function. Customer Care Professional should be an effective communicator and a good listener.They have to listen to the problems and issues raised by the customers and understand them.They should be able to analyze the problems quickly to generate effective solutions. Most of the companies operate call centers exclusively to cater to the queries of the customers. It is very essential for a CCP to sound confident, pleasant, and professional on the telephone.Good Patience is one skill that is essential for a customer support executive There are chances that a customer may get irritated or annoyed over a product. To tackle such situations, a CCP has to exercise lot of patienc

1. providing help and advice to customers, using the organisations products or services
2. communicating courteously with customers by telephone, email and face to face
3. investigating and solving customer problems
4. handling customer complaints or any crises, such as security issues or a customer being taken ill
5. issuing refunds or compensation to customers
6. keeping accurate records of discussions or correspondence with customers
7. producing written information for customers, often involving use of computer packages/software
8. writing reports analysing the customer service that your organisation provides;
9. visiting customers to provide a one to one service
10. developing feedback or complaints procedures for customers to use
11. developing customer service policies and standards for your organisation or department
12. meeting with other managers to discuss possible improvements to customer service provided
13. being involved in staff recruitment and appraisals
14. training staff to deliver a high standard of customer service
15. leading or supervising a team of customer service staf

Customer Relationship Management is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success.CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. CRM is a business philosophy based upon the premise that "those organisations that best understand the needs of individual customers and are able to tailor their products and services accordingly, will be best positioned to achieve sustainable competitive advantage in the future". Customer relation management jobs are also having high demand nowadays and every insurance agencies,financial institutions are appointing such well trained persons to get attention of people.