Being service type people and owning a service company, it is important to recognize that everyone is a customer. This should hold true in every applicable request without any concern from where or who it comes from. What this really translates to is help anyone at anytime with any related technology concern, issue, questions, opportunity, problem, solution...

We recognize that our elected type of work is a service to companies and individuals. As a service organization we keep ourselves flexible to handle every type of work request we receive. We work with computers and understand that computers or some form of technology are needed in nearly every aspect of life as well as business.

Because of the types of services we offer we find that most companies/people are cost concerned and do not take preventive care of their technology. A very small percentage of our clients engage us for regular maintenance and most will contact us when they have a particular problem or when trouble shooting is required. Because of this, we need to take additional time to perform diagnostic, maintenance and performance related tasks.

Services - PC (Linux or Windows, Analog or Digital, Wired or Wireless)

• Diagnostics, Maint, Performance
• Estimates, Evaluations, Installations
• Recommendations, Support, Upgrades
• Problem Solving/Solutioning/Trouble Shooting
• Internet Connectivity (cable, DSL, Fios)
• Networking, Printer sharing, Samba server
• Adware, Malware, Spyware, Virus Removal
• Technical Writing (Brochures, Letterhead…)
• Technology "How To's"
• HP-UX/Solaris korn shell scripting
• Red Hat Linux Administration and bash scripting

Services - Web/Internet

• ISP election/Recommendation
• Internet Connectivity (dial-up, DSL, cable modem, Fiber)
• Internet Software Selection
• WEB Page Research
• WEB Analysis, WEB Design
• WEB Development (Dreamweaver, Fireworks)
• WEB Testing, ISP Integration
• WEB Maintenance/Support
• WEB Problem Solving

To indicate the word solution as part of our slogan we need to be able to completely understand the request (which is no easy task since everyone has a different perception of the words in the English language).

Due to the many different services we provide, the word solution can mean anything from identifying a problem to a technology process improvement recommendation. Whatever the request is we need to make sure that our solution is aligned with the customer expectations in the time frame which it is realistically expected and is close to our free estimated cost assessment.

To correctly solve a problem we need to identify what the problem is and determine the cause. We spend considerable thought in this area since we want to make sure we solve the request and not patch it. We would rather address a customer requirement one time (never getting called back) vs. getting called back for lack of quality or because we did not address their requirements.

No inquiry is too small for us to work on.

Supporting technology requests from cell phone, email, fax, instant message and telephone are some of the media technologies that we accept requests from but what about days/times?

This is where it can get tricky sometimes because you have to match a subject matter expert (SME) with the request and cross match against availability, holidays and vacation.

Normally we schedule work based on a first-in first-out methodology depending on availability and time frame. This is only if the customer is not reporting an emergency (production down) situation. In this case then we need to completely understand the request to correctly determine emergency or non-emergency and then determine when we can get there.

Generally speaking, we make ourselves available 7 days a week (M-F until 6:00pm EST, Sa/Su anytime until 4:00pm EST). Like I said factoring in availability, holidays and vacations.  We may not pick up every call immediately (when it is received while we are working on a client site) but we return every call and email as soon as possible.