Six Success Lessons I learned From My AC Repairman

This week I had the opportunity to cross paths with a remarkable individual. I did not expect that a simple AC repair service call would result in a lesson in how to achieve success. However, that is precisely what happened.

I was impressed with Jim from the moment that he walked into my home. He was friendly, knowledgeable, and patient. He went out of his way to explain to me exactly what my problem was, how it became a problem, how he was going to fix it, and how I could prevent it in the future.

After Jim left, I began to reflect on what made him the best technician in his company, and possibly one of the best technicians in North Florida.

I came up with six factors to his success. I have listed these six factors as lessons that we can all learn from and apply to our businesses and relationships.

Here are the lessons that I learned:

1. Passion for your work is essential to your success. Jim had a passion for his work. It showed in the care that he took in making sure that I understood exactly what was going on. You could here the passion in his speech and the way he worked.

2. A good work ethic is crucial to being a success. Jim has been working with AC units for 20 years. He took his time, but he wasn't rushed nor did he work slow.

3. You must constantly improve. Jim has patches all along the length of his sleeve promoting the fact that he is a specialist in his field. Jim told me that he attends training every 3 months to keep up with what is new in his field.

4. Service to others. The customer service that I was provided was exceptional. Any first time customer who gets Jim will be spoiled for life. It's very hard to go back to mediocre service once you've experienced great customer service. People tend to be willing to pay more ( at least I do ) for reliable, excellent service.

5. Educating customers is essential. Once you educate a customer about your business or service it's easier for you to make a sale. Because Jim took the time to educate me when I get my new AC unit, which will cost several thousand dollars, who do you think I going to call? Jim's company without a doubt, and I'll specifically request Jim to write up the sale.

6. Fun is important. I could see that Jim was having fun working and teaching me his customer as well as his fellow technicians. When you're having fun it makes work not like work at all.

Each of us encounter many teachers on a daily basis. We just have to keep our eyes, ears, and minds open for the lessons that are out there for us.

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