The 3 Business Objectives Dilemmas
78In order to be successful, the primary objectives of the business organisation may be seen as:
• To survive;
• To maintain growth and development; and
• To make a profit.
All three objectives are inextricably linked and it is a matter of
debate whether the business survives and develops in order to provide a
profit, or makes a profit by which it can survive and develop.
If we accept survival as the ultimate objective of the business, then
this involves the need for a steady and continuous profit. Businesses
must be prepared to accept the possibility of a reduction in short-term
profitability in order to provide for future investments. The profit
goal is achieved through the process of management and the combined
efforts of members of the organisation. In times of economic recession
the survival objective takes on particular importance, especially for
small business.
Although the objective of profit maximisation is undoubtedly of great
importance, it is not, by itself, a sufficient criterion for the
effective management of a business. In practice, there are many other
considerations and motivations which affect the desire for the greatest
profit or maximum economic efficiency and the accompanying assumptions
which underlie the economic theory of the firm.
The meaning of ‘profit maximisation’ is not, by itself, very clear.
Consideration has to be given to the range and quality of an
organisation’s products or services, to the costs of its operations and
to environmental influences. Reducing attention to longer-term
‘investments’ such as quality and after-sales service, research and
development, sales promotion, management development, satisfaction of
staff and their employment conditions may increase profitability in the
short term, but is likely to jeopardise future growth and development,
and possibly even the ultimate survival of the organisation.
The search for the one, right objective is not only unlikely to be
productive, but is certain to harm and misdirect the business
enterprise.
To emphasise only profit, for instance, misdirects entrepreneurs to the
point where they may endanger the survival of the business. To obtain
profit today a small business owner tends to undermine the future. To
effectively run a business is to balance a variety of needs and goals.
The very nature of business enterprise requires multiple objectives
which are needed in every area where performance and results directly
and vitally affect the survival and prosperity of the business.
There are eight key areas in which objectives should be set in terms of performance and results:
1. Market standing- for example: share of market standing; range of
products/services and markets; distribution; pricing; customer loyalty
and satisfaction.
2. Innovation- for example: innovations to reach marketing goals; developments arising from technological advancements; new processes and improvements in all major areas of organisational activity.
3. Productivity- for example: optimum use of resources; use of
techniques such as operational research to help decide alternative
courses of action; the ratio of ‘contributed valued’ to total revenue.
4. Physical and financial resources- for example: physical
facilities such as plant, machines, offices and replacement of
facilities; supply of capital and budgeting; planning for the money
needed; provision of supplies.
5. Profitability- for example: profitability forecasts and
anticipated timescales; capital investment policy; yardsticks for
measurement of profitability.
6. Manager performance and development- for example: the direction
of business owners and setting up their jobs; the structure of
management; the development of future managers.
7. Worker performance and attitude- for example: union relations; the organisation of work; employee relations.
8. Public responsibility- for example: demands made upon the
organisation, such as by law or public opinion; responsibilities to
society and the public interest.
As a small business owner, choosing the suitable objective could make
or break your organisation. Marketing trade-offs from the start is a
must. A new business, shouldn't think about making profit, but instead
should think about surviving for the next 3 years. Once you pass that
milestone, maintaining grow and development are the next milestones
that would eventually lead your business to making profits.
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