The Games Bartenders Play

70
rate or flag this page

By mermania27

WARNING!!!

The following hub may not be suitable for all hubbers. Below are the musings of a disenfranchised individual who is merely looking to rattle some cages. This view represents me and me alone. In no way, shape, or form am I attempting to speak on behalf of all bartenders or claim this is how all bartenders act or re-act. This is merely a compilation of things I witnessed and took part in during my period of servitude.


 

Going out to that favorite watering hole this weekend? Wandering why it takes so long to get your Amaretto Sour? Just what exactly is your bartender trying to accomplish by being so rude? Two words folks: mind games. We all play them and yet somehow we cannot spot when they are being played on us. If you walk away from the bar with a scowl on your face and a drink in your hand more than likely you have been a victim of a mind game with or without knowing it.

I know it seems like a foreign concept to those business individuals out there, but many of us people down here on the bottom are not overly enthusiastic about our jobs. Some of it is due to our forced servitude and some is just pure exhaustion. Serving the rich has never been a well-liked profession. Not that those of us who wander into a bar are so well off, but in these situations you have the bartender beat. After all we don’t have the weekend off, you do. We are at work serving alcohol not consuming it.

When you see a bartender leaning against the bar reading a paper or doing a crossword chances are they are playing a game with you. This type of behavior screams defiance, it shows the customer that yes I have to be here, but no that doesn’t mean I have to work. The ultimate mind game is where the bartender is actually looking at the want ads. This tells something much more compelling, I may work here but I hate it and am currently seeking other forms of employment. I find most people resistant to even approach me when I use this tactic.

Another good game to play with a customer is the silent routine. This is where you approach the customer, look them in the eye and wait for them to tell you what they want. The majority of people wait to be acknowledged verbally in a situation like this, depriving them of this societal norm is confusing and leads to a fish out of water situation. Customers wait and stare until they eventually stutter out a “Hi” or “How are you?” I generally wait until they name a drink they wish to consume and simply walk off to make it. This type of treatment from the bartender exerts a lot of power over an individual because it shows pride, I may have to be here, but I don’t have to be nice or even talk to you if I don’t want to.

How about when you are paying for a drink? Since we are at a bar you have to pay for the drink right then and there because as soon as you walk away from the bar, you may never come back. When the bartender returns with drinks in hand and quotes a number this makes people flustered momentarily. The bartender is providing a social activity and quickly countering that with something as tedious as paying for this service with our hard earned cash especially in major downtown areas where the prices have been jacked up. Expert mind gamers will quote the excessively priced drinks with a smile on their faces. This communicates to the customer that yes I have to be here and serve you liquor, but you have to pay these ridiculous prices and I will not listen to a word of lip about it. You don’t like it? Get out.

Asking to hold your credit card is also a mind game because you are forced to entrust your credit card in a world where fraud is running rampant and you are asked to do it readily and without hesitation. Some bartenders will even mishandle or drop the card to affirm the customer’s suspicions of negligence. I have even had people ask for their card back and opt to pay cash when I employ this trick.

Attitude, attitude, attitude. . .bartenders exude attitude. We know we have the alcohol and that you want it. The real question is how much you are willing to put up with to get it. It’s not that we are bad people per say, in fact it’s quite the opposite. Generally speaking bartenders are mistreated by not only customers, but the people they work for as well. It is not that we are actively trying to piss you off, but that is a fun side effect. Many workers in the service industry could care less about losing their current job and are willing to be unemployed if you show yourself to be a real scumbag. I personally know people who have lost their jobs making a customer lose their cool and they all claim that it was worth it.

Want to avoid these mind games? The real way to get around these types of games at a bar is to be nice. Wait for the bartender to come to you and ask for a drink. Yes we can see when you approach the bar so whistling or yelling “Hey barkeep I need a shot!” only angers us. We will get to you when we can. It’s not playing favorites or being racist but we are busy. We need time to fill the high demand of orders. Understand that we do not get paid well at all. We rely on tips to survive. If a bartender has been getting stiffed all night they tend to shut down and the mind games start up. You can change all that. Know what you want to drink and ask for it by name. Don’t come up and ask what type of wine coolers we sell or how much every drink on the menu costs. We don’t have time for that sh*t. The easiest way to avoid these games? TIP! You are out on a weekend night, if you can afford to go out you can afford to tip. Everyone has a good bartender hooking them up story. We take are of you, you should return the favor. Patience, clarity, and generosity go far in a bar. Don’t believe me? Go out and see what I mean, but don’t say I didn’t warn you.

 


Comments

RSS for comments on this Hub

Sarah  says:
15 months ago

That doesn't mean you are bad people? Um, yeah, it kind of does. You are being mean to people for no other reason than you are envious and unhappy. I've worked as a waitress many times and NEVER had a really bad experience. You have a bad attitude. People are stiffing you? Really? It has nothing to do with the scowl on your face you showed up at work with? Yes, there are jerks who don't tip, but most of us tip based on service. You think you are getting over on people, but you're only getting over on yourself. I always made good tips at a pizza restaurant where people often didn't tip at all. Why? Not because I was that good--I made mistakes frequently. Nor was I flirty or immodestly dressed. I was simply nice, and smiled, and made their experience enjoyable. A lot of us don't like our jobs. A lot of us HATE our jobs. But I always found it enjoyable dealing with the public, because pasting a smile on my face in order to make the customers happy (and yes, to make more money) actually eventually put me in a better mood. That smile stayed on, even when I got stiffed. Not as bright a smile, but still a smile. I'm not trying to be mean or anything, but you should try it. You might even cheer yourself up.

Greg  says:
14 months ago

OMG! You seriously treat your customers this way?!?!

Has your manager seen this? Do you EVER get repeat custom? My god ive been doing this job for 6 years and I love it. Not because I get to serve the rich or because i get paid, its because i can walk off that bar knowing that Ive been a part of many people having a great time. I would hate to walk into a bar with staff like you, the atmosphere in there must be dire. If you wanna make more tips then give them a good reason to want to give you their money.

One of the roles of a bartender is to ensure the customer gets the drink tailored to them, maybe to be someone anonimous to talk to about problems. If you cant answer some ones questions about what to drink then you arent a bartender. It is a job with a large amount of pride for a great deal of people in the world, oh people who have gone on to have their own bars and become the somewhat wealthy by the way. So dont give the rest of us a bad name because you are having some personal issues or because you resent the world for achieving when you obviously cant.

Follow Sarahs advice and smile even though you dont feel like because it will affect your mood for the better, stop whining about how much your job sucks and learn to have some banter with those who do whistle, shout 'hey', and wave their money at you. At the end of the day these guys pay your bills so keep em happy, and in my experience its these jack asses that tip the most if you get their respect in a normal way.

I agree that people should learn to respect their bartender but with people like you hanging around its gonna make it difficult.

mermania27 profile image

mermania27  says:
11 months ago

I guess I haven't bought into the whole consumerist society like Sarah has. Just because the people in commercials smile and do whatever ridiculous thing the customer asks doesn't mean we all have to or should for that matter. Believe it or not bartenders and waiters are superfluous. I am merely the reflection of a society that has gone to sh*t. Welcome to my world, take a good look at what you have created.

I wish I had your voracity for kindness Greg. It must be hard to pretend to give a sh*t about some random stranger to pay your bills. I mean really, what is the difference between you and a conman? Not a whole lot. And the whole people having a good time aspect is irrelevant. I can assure you that as a bartender you have little to no affect on the customer’s night as long as you keep the spirits flowing. You are simply a means to an end. And as far as achieving something goes, you can have that mundane accomplishment. Wow you can make people feel good by getting them all liquored up. . .I am utterly amazed.

I tell you what Sarah and Greg, come on down to Dave and Buster’s in Chicago some night and you will see a staff full of lifeless individuals who are more than tired of putting up with customer bullshit. Believe me when I tell you I am not alone in my sentiments and “bad attitude”.

Jaxy  says:
7 months ago

seriously you people are dumb as fuck. ive been a bartender for four years. u say all you have to do is smile and be nice?????? when you have angry drunks insulting you and throwing coasters at you and shutting off your bar lights and brush their teeth with the ashtray brush and seeing if they can throw quarters down your top. and provacative dressing is a must to make the big tips. the more revealing the more money thrown at you :) i dont have to strip to make an easy 500 a night. wear a low cut top and hike up your skirt and work those knee high boots. light their cigarettes and make sure theres never more than 2 butts in the ashtrays and keep them in line.men like demanding women and vice versa.why do you think we always end up with assholes and cunts?exactly! but anyways do everything for them but be sexy yet classy.

Dallas Bartender Examiner  says:
2 months ago

Nice article. However, as a fellow bartender, I don't think it's ever appropriate to be behind the bar reading a newspaper. Or talking/texting on a cellphone for that matter. And getting a customer to lose his cool is never, ever something to be proud of.

Submit a Comment

Members and Guests

Sign in or sign up and post using a hubpages account.


optional


  • No HTML is allowed in comments, but URLs will be hyperlinked
  • Comments are not for promoting your hubs or other sites

working