Unable To Restore iPhone – What Can You Do If You Are Unable To Restore iPhone
68If you are unable to restore iPhone, there are a few things you can do which this article will show you in detail. There can many reasons why people are unable to restore iPhone. The solutions provided here should work for majority of users. But before that, let’s take a look at what restoring iPhone does.
In order to restore an iPhone, you need to have a backup of it before hand. Backup occurs every time you:
- sync your iPhone with iTunes
- Update your iTunes
- Restore your iPhone ( iTunes will prompt for a backup before restore process begins.)
Restoring an iPhone restores mail settings, text messages, notes, call history, contact favorites, sound settings, widget settings, certain network settings, contacts, calendars, notes, images in the Camera Roll as well as applications bought from iTunes. Media files like video, audio and photo are not included. If you are unable to restore iPhone, you can do 2 things, force a restore in recovery mode (try this first) or removing iTunes complete and reinstalling it.
How to force iPhone to restore in recovery mode if you are unable to restore iPhone using the standard restore mode?
- Make sure you are using iTunes 7.5 or later. Best is to download the latest version of iTunes. Launch iTunes.
- Ensure that iPhone is disconnected from your PC or laptop and power it off by holding the Sleep/Wake button until a red slider appears and slide the slider. Wait for it to be turned off.
- This step is important. Press and hold the Home button while you reconnect iPhone to your PC or laptop using the USB cable. Keep the home button depressed until you see a pop up in iTunes saying that iPhone is in recovery mode. You can release the button at this moment.
- Click ok and follow the rest of the instructions. Please note that NO backup of iPhone will be done at this moment as in the case of normal restore. iTunes will then proceed to restore iPhone using your previous backups.
If you are still unable to restore iPhone, remove iTunes by doing this:
If you are a Mac user, delete the following files:
- /System/Library/AppleMobileDevice.kext
- /System/Library/PrivateFrameworks/DeviceLink.framework
- /System/Library/PrivateFrameworks/MobileDevice.framework
- /System/Library/PrivateFrameworks/MobileDevice.framework
- /System/Library/PrivateFrameworks/MobileDevice.framework
- /Library/Receipts/AppleMobileDeviceSupport.pkg
After that, restart your Mac and install the latest version of iTunes. Repeat the normal restore again.
For Windows users, uninstall Apple Mobile Device Support and iTunes from your system, restart the computer and re-install the latest version of iTunes and try to restore again.
If after doing all these, you are still unable to restore iPhone, you can try creating a new account and login in using the new account and try a restore. I personally have not tried this.
I hope this article has helped those who are unable to restore iPhone. Feel free to leave your comments below. If you are looking for movie, music, software and games for iPhone, check out this review on 3 iPhone downloads sites. Also, read another interesting article on iPhone software downloads.
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Comments
That's great! Glad to be of help. :)
Hey thanks! You actaully solved an entirely different problem I was having with my iTunes erroring out while trying to install the New Beta 3 OS 7A300g. I took a snippet of your post and put it on macrumors.com becasue there were a lot of poeple having the same problem as me. I gave a shout out to you and your work on the post. Thanks for you advice!!!
You are welcome. Glad I made your day :)
my iphone is totaly dead no power at all and cannot be recognized by my computer is there anyway.i tried pressing the buttons, nothing happens. thanks
Hi Glenn,
Maybe you should consider bringing your iPhone to the servicing centre. No offence. :)
hey man, i am using ur method of restoring but right at almost the end of restoring it says error 13 unable to restore, wat do i do i am stuck
Hi afman,
Have you tried creating a new account and using it to do restore?
Last night, I tried to install the new 3.0 software. I plugged my iPhone into my computer, itunes immediately noted that new software was available and asked me if I wanted to install it. I selected "yes". From there, the system froze. I left it connected overnight and no progress had been made. This morning, I unplugged it and after conducting some research, I did a reset and am am trying to restore it. It's been 4 hours and the iphone is still trying to restore, the itunes message still states "Restoring iPhone Software". I have a 3G that was purchased on November 1, 2008. Any ideas as to what I should do? I'm from Seattle, but am in London for a month for work.
Thanks in advance!
hi kerry mine is doing the same thing cant get it sorted
It should definitely not take that long...mine takes less than an hour (winxp, latest itunes)....maybe reinstall itunes or something. I had a similar thing with the restore to backup, i would restore it to my recent backup, it would go through the whole process, then after it restarts itll ask you again. At that point choose setup as new iphone and it should be good (ie still restored to recent backup)....at least it was for me ;)
i brought an iphone from america i now live back in the uk every time i update or restore my iphone it says the sim card is not supported by this carrier and i have to take it to a specialist which costs me £45 thats $70 is there any way around this
thanks Fadel
Updated iTunes to 8.2. then my iPhone 3g crashed and is now Stuck on a NPEBEA! screen mode after I tried to upgrade to 3.0. I bet it still under firmware 2.2.1… I tried to restore to no avail. It flashes then gets stuck on the silver apple logo once the download bar comes on. Because iTunes gets stuck on error message, “iPhone” could not be restored. Unknown error occurred(9). Called Apple and three techs couldn’t help. But of course I didn’t mentioned the NPEBEA! screen, cause they would know phone was previously JB. I still got warranty but how can I take it back if once you start the phone the pineapple logo comes on then the cartoon with NPEBEA? That would void my warranty. Is there a way to recover my phone or a way to eliminate the pineapple and NPEBEA cartoon? I tried everything on the apple support page, and removed and reinstalled iTunes so many times it ain’t funny!!!! I can’t even put the phone on recovery or DFU Mode! Someone PLEASE HELP!!!!
Hi Maggieaco,
I really hope that I can help but since I am not able to simulate the problem, all I could do was to do some research in google.
From what I have read, it seems to suggest that restoring iPhone to a lower version may be the thing to get it working again at least. Maybe you can try it and let us know. The key thing is to try to force the iPhone into recovery mode with the steps described above.
Sincerely hope this helps.
Hi fadel,
I believe you are trying to do jailbreak here. The way to save money is to do it yourselves although I do not encourage jailbreaking your iphone.
Hi iphone-downloads,
Thank you very much for answering my cry for help. But, can you believe (recovery mode and all) that my iPhone 3g was actually stolen the next day! I tell you, I had to pay Apple a horrendous amount of money for an iPhone 3G S, because I wasn't eligible for an upgrade. If I would have replaced it with a 3G the where going to charge me $299 so I decided to pay $428 including their ridiculous $18 fee upgrade for a 3GS. But this time around I'll make sure I put some type of antitheft app or maybe even their mobileme should do it. It's better paying them $100 a year then the extra dough for a replacement. Or do you know of a better app to use instead? I heard about GadgeTrak is that any good?
Thanks for the help. Cheers
Hi Maggieaco,
I checked out GadgeTrak but found that the app can only be activated when it is opened in iPhone. I do not think any thief would be stupid enough to launch that program when they have stolen it. So in my opinion, it is not very effective. However, it is useful in the event that a "nice and honest person" picks it up and "knows" about this software and "launches" it. You get the point.
BTW, I found a forum talking about this topic: http://forums.macrumors.com/showthread.php?t=52042 Maybe you can find something useful there.
hi iphone-downloads
my iphone still getting same error when updating error (28)
i dont know how to force my iphone 2g i tried DFU mode and still dont work it says error (1600)
what should I do?
Hi peto,
I am sorry you got me there. I assume that you have tried the detailed steps above and failed? If that is the case, I can't help you man. Sorry about that.
It is great you are so helpful and willing to respond to further comments.
My phone often stays dark when I am on a call and take it away from my ear to, for example, tap in a number on automated customer service calls.
So, I just restored my 3G and was very upset to find that all of my apps, music, etc were not there, even after waiting 1 hour for it to back up.
The missing data is not on my computer.
Is there anyway that I can get that info back?
Thanks
Hi,
I have a problem with an 3GS
It looks like it's restoring successfully, but once the progress bar on the phone reaches 100%, it just sits there & does nothing. iTunes continues to sit there with a indeterminate progress bar saying 'Restoring'. When I eventually give up & switch the phone off, iTunes says 'error 9'
I've tried it in different USB ports, and on 3 different machines, with the same result.
Any ideea?
Hi Bellydean,
I found this site: http://menoob.com/iphone/how-to-recover-your-iphon
It talks about some tools you can use to recover lost iPhone files from your computer. I have not tried it myself so try it at your own risk.
Hi George,
Check out this thread: http://discussions.apple.com/thread.jspa?messageID
For one person, her solution was:
1) Choose to NOT sync content on the Music, Photos, Podcasts, and Video tabs. Click Apply.
2) The iPhone should sync to a mostly empty state
3) Click the Update button on the Summary tab
4) At the conclusion of the update, re-select content on the Music, Photos, Podcasts, and Video tabs. Click Sync.
I lost my iphone yesterday!!! :( And of course, the person who found it did not answer my calls, then would end my calls and send me to voicemail then just turned it off....
Not planning to return it, ofcourse.
If you have never experienced this...this is the most horrible thing that can happen to you, especially when the phone carries a lot of both sentimental and kinda personal pics... :(
It was a white 16G That I got myself for my bday on Sept 2008 :(
I have been debating whether I should get another iphone---this time a black 8G :( but I am still not sure. I did back up my iphone often enough...but just this past week I bought tons of music through the iTunes application. If I can get back my backed up info and music I bought through my iPhone, then I'd get the 8G iphone...otherwise, what's the point??
Does someone know how I can get all my backed up data on a new iPhone...AND...get the music I bought directly from my phone (but never synched up to my laptop) (is this even possible?? my bf says it IS, but I don't know!).
HELP!! :(
Hi Noemi,
I did some research and found this page where the iTunes store help you to re-recover all your music purchases.
http://www.apple.com/support/itunes/#itunes_librar
I really hope this helps. Click on the "Lost & Missing Items" link.
i plugged my iphone 3G INTO THE pc AND WANTED TO UPGRADE THE VERSION FROM 3.0.1 TO 3.1 AND after about 45 mins it stopped and says error is caused can't conitnue
restore your iphone
i am trying to restore it but it saying an error is in my iphone that is struggling me from resoring
i have no idea what is the problem i have been trying to solve this problem for 4 hours now and tried many different ways and followed many different advices and trouble shooting tips...etc
but the phone is saying connect to itunes
and when i connect it the itunes say you have to restore and i can't do any thing to the iphone from the itunes exccept press on restore
i tried restore and update an older version than 3.1 but still didn't work
what is the sloution
please don't say u don't know!!
please find me something to do!
You can try this:
in ITunes, hold the SHIFT key and click on restore, it will allow you to choose the firmware to restore.
Hi ,I have Iphone 3g with Jailbroken OS 3.0 and its also unlocked with ultrasn0w but after using your software its giving me error -1604. tried many times to restore from Itunes 9.01 but same error.
Some one please help!! - my email id is -error720@gmail.com
Below is the update log of Iphone - see the last line for error and help me.................
2009-10-18 19:18:35.406 iTunes.exe[648:a68]: restore library built Aug 24 2009 11:22:55
2009-10-18 19:18:35.406 iTunes.exe[648:a68]: iTunes: iTunes 9.0.1.8
2009-10-18 19:18:35.406 iTunes.exe[648:a68]: iTunes: Software payload version: 7D11 (option key)
2009-10-18 19:18:35.531 iTunes.exe[648:ed8]: iTunes: Specifying UOI boot image
2009-10-18 19:18:35.609 iTunes.exe[648:b34]: iTunes: Specifying UOI boot image
2009-10-18 19:18:35.609 iTunes.exe[648:b34]: iBoot build-version = iBoot-596.24
2009-10-18 19:18:35.609 iTunes.exe[648:b34]: iBoot build-style = RELEASE
2009-10-18 19:18:35.625 iTunes.exe[648:b34]: AMDeviceIoControl: GetOverlappedResult failed
2009-10-18 19:18:35.625 iTunes.exe[648:b34]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2009-10-18 19:18:36.125 iTunes.exe[648:b34]: AMDeviceIoControl: GetOverlappedResult failed
2009-10-18 19:18:36.125 iTunes.exe[648:b34]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2009-10-18 19:18:36.625 iTunes.exe[648:b34]: AMDeviceIoControl: GetOverlappedResult failed
2009-10-18 19:18:36.625 iTunes.exe[648:b34]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2009-10-18 19:18:37.125 iTunes.exe[648:b34]: USBControlTransfer: error 0, usbd status c0000004
2009-10-18 19:18:37.125 iTunes.exe[648:b34]: unable to open device_map.txt: No such file or directory
2009-10-18 19:18:37.125 iTunes.exe[648:b34]: : production fused device
2009-10-18 19:18:37.125 iTunes.exe[648:b34]: : operation 4 progress -1
2009-10-18 19:18:37.281 iTunes.exe[648:b34]: bootstrapping restore with iBEC
2009-10-18 19:18:37.281 iTunes.exe[648:b34]: WinDFU::OpenDFUDevice: path: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#c5c7f530
2009-10-18 19:18:37.281 iTunes.exe[648:b34]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#c5c7f530
2009-10-18 19:18:37.281 iTunes.exe[648:b34]: : operation 4 progress 3
2009-10-18 19:18:37.296 iTunes.exe[648:b34]: : operation 4 progress 7
2009-10-18 19:18:37.296 iTunes.exe[648:b34]: : operation 4 progress 11
2009-10-18 19:18:37.296 iTunes.exe[648:b34]: : operation 4 progress 15
2009-10-18 19:18:37.296 iTunes.exe[648:b34]: : operation 4 progress 19
2009-10-18 19:18:37.312 iTunes.exe[648:b34]: : operation 4 progress 23
2009-10-18 19:18:37.312 iTunes.exe[648:b34]: : operation 4 progress 27
2009-10-18 19:18:37.312 iTunes.exe[648:b34]: : operation 4 progress 30
2009-10-18 19:18:37.312 iTunes.exe[648:b34]: : operation 4 progress 34
2009-10-18 19:18:37.328 iTunes.exe[648:b34]: : operation 4 progress 38
2009-10-18 19:18:37.328 iTunes.exe[648:b34]: : operation 4 progress 42
2009-10-18 19:18:37.328 iTunes.exe[648:b34]: : operation 4 progress 46
2009-10-18 19:18:37.328 iTunes.exe[648:b34]: : operation 4 progress 50
2009-10-18 19:18:37.343 iTunes.exe[648:b34]: : operation 4 progress 54
2009-10-18 19:18:37.343 iTunes.exe[648:b34]: : operation 4 progress 58
2009-10-18 19:18:37.343 iTunes.exe[648:b34]: : operation 4 progress 61
2009-10-18 19:18:37.343 iTunes.exe[648:b34]: : operation 4 progress 65
2009-10-18 19:18:37.359 iTunes.exe[648:b34]: : operation 4 progress 69
2009-10-18 19:18:37.359 iTunes.exe[648:b34]: : operation 4 progress 73
2009-10-18 19:18:37.359 iTunes.exe[648:b34]: : operation 4 progress 77
2009-10-18 19:18:37.359 iTunes.exe[648:b34]: : operation 4 progress 81
2009-10-18 19:18:37.375 iTunes.exe[648:b34]: : operation 4 progress 85
2009-10-18 19:18:37.375 iTunes.exe[648:b34]: : operation 4 progress 89
2009-10-18 19:18:37.375 iTunes.exe[648:b34]: : operation 4 progress 92
2009-10-18 19:18:37.375 iTunes.exe[648:b34]: : operation 4 progress 96
2009-10-18 19:18:37.375 iTunes.exe[648:b34]: WinDFU::UploadData: EOF, cbRead: 3460
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: : operation 4 progress 100
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: WinDFU::UploadData: ZLP
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2009-10-18 19:18:37.390 iTunes.exe[648:b34]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2009-10-18 19:18:40.390 iTunes.exe[648:b34]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2009-10-18 19:18:40.390 iTunes.exe[648:b34]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2009-10-18 19:18:40.390 iTunes.exe[648:b34]: WinDFU::ResetDevice: resetting...
2009-10-18 19:18:40.781 iTunes.exe[648:b34]: WinDFU::FinalizeDfuUpdate: success
2009-10-18 19:18:40.781 iTunes.exe[648:b34]: : operation 31 progress -1
2009-10-18 19:18:41.781 iTunes.exe[648:b34]: : Recovery mode succeeded
2009-10-18 19:23:47.703 iTunes.exe[648:a68]: iTunes: Restore error 1604
Hi,
I am having the same problem as 'Fadel' from above.. what can i do to resolve this??
My iphone is my life and i cant afford a new one right now
:(
Hi Bunny, I totally understand your anxiety. I would feel the same way too.
Bunny and SAM: have you tried removing iTunes first like what is mentioned in the article?
Hi, I took it to a specialist today and he somehow got it sorted, i'm so happy it's working again :)
Thanks for your help anyways.
If i uninstall itunes? am i going to lose my iphone backup?
Thankx for your help
You saved my day.
Thank you
Glad to be of help!
my girlfriend keeps getting error 13. last night i restored her phone and she went home tried to restore and now same error,and phone needs to be restored. she has latest updates. itold her to uninstall as mentioned above and use another cable. any suggestions? 1missiletech@gmail.com
Hi matt, some readers have experience success by using another USB port when they encounter error 13.
the issue is her software Im sure. She cannot re-install itunes so her phone is back in recovery mode. :( IDK i told her to bring me the laptop so I could restore it for her.
hey guys!! I ve got my i-phone (3G 16GB)blocked in turn -off mode without actually touching it!!!??? It refused to turn on no matter what I was doing....I removed the sim got it replaced by another one and then all of a sudden started again from the apple screen....Got you any Idea what is going on???
Hey dimi, maybe u should get it replaced. I presume you didn't jailbreak it have you?
Hi people,
im currently using a jailbroken iphone 3G on 3.0 firmware and wanting to update to 3.1.2 but it wont allow me to.it keeps saying error occured 1602 and wont let me restore and says error 1604,can somebody please help me restore and update ?
hello .. i have a problem with my iphone 3g .. and i have searched outt eve whr but not found any fix .. =(
my usb cable is not detecting to itunes :S, my pc is not giving any error of USB not recognise
i am trying to recover my iphone with itunes but still with that method of holding home button and then insert usb cable ...... is not workin !! itunes still not cathing my usb cable .. nd i have just bought a 3g about 5 weeks ago :S
could it be a usb cable issue ? but my iphone is charging fine with the dock :s
plzz reply mee plzz if u know some solution for this .. nd plz watch that video ... for complete understandin !! thanks !
i have also made a video on my iphone problem that is
Hi waleeed,
Try this:
1. Use the same iPhone cable on another USB port if your laptop/PC have one.
2. If you have a friend with iPhone, borrow his or her cable to try it out.
3. Finally, if the above do not work, reinstall iTunes or do an upgrade of iTunes to latest version.
THANK YOU!!! finally
i never thought i'd be this happy seeing the restore button
thanks a lot:)
PERIKLIS says:
10 months ago
YOU SAVED MY LIFE! BUSY CARDIOLOGIST, PHONE SUDDENLY GOES DOWN SAYING YOU NEED RESTORE, HOWEVER RESTORE UNABLE!!! I RESTORED IT FOLLOWING YOUR DIRECTIONS. ALL OK. THANKS pdav@otenet.gr