The quality can’t happen by accident or by dream, but must be planned!

If you want your product/company become winner in world economic crisis, your product/company must according with ISO 9001-2000.

Firstly you must know, what the expected from that Quality?

# Customer Satisfaction

# Efficiency and Effective of Operation.

The Quality is meeting requirements and objective, factual also measurable.

In system quality, preventive action is priority to reach Zero defect performance standard.

ISO(International Standard Organization) 9001-2000 is quality control standard management for design, development, production, installation and service.

The 8 Principles of quality management according with ISO 9001-2000 :

Principle 1: Customer Focused

Organizations/company depend on their customers for their business and profits. organizations should be under current and future customer requirements, meet customer requirements also strive to exceed customer requirements.

Principle 2: Leadership

Top management are leader and should establish unity of purpose and direction of the organization. The leaders should create and maintain an internal working environment in which people can become fully focused in achieving the organization’s objectives.

Principle 3: Involvement of People

People at all level are the essence of an organization. Their full involvement will enable their abilities to be used for the organization benefit.

Principle 4: Process Approach

Desired result and objective are achieved more efficiently when activities, its related resources and interfaces are managed as a process. Cost more cheaper and more effective also efficient.

Principle 5: System Approach to Management

An organization effectiveness and efficiency can be improved by identifying and developing, understanding the process interdependencies, managing and controlling these processes so as to achieve the organization objectives and targets.

Principle 6: Continual Improvement

Every individual in the organization must make Continual Improvement as an objective

Principle 7: Factual approach to decision marking

Analysis of data and information using valid methods should be used for decision making.

Principle 8: Mutually beneficial supplier relationships

Organizations and their suppliers are interdependent, mutually beneficial relationship or strategic alliances will enhance the ability of both the organizations/company & supplier to create value.

To implement Quality Management System should have 6 procedure in ISO 9001-2000 :

1. Control of Documents

Documents requirements are Quality Manual (QAM), Quality Operating Procedure(QOP), Quality Work Instructions(QWI), Quality Work Record(QWR).

1. Control of Records
2. Internal Audit
3. Control of nonconformity
4. Corrective action
5. Preventive action

If your products / organization according with above requirements, you can apply for certification at registrar body (UKAS, NRAB, TUV, SIRIM, KAN, etc).