www.continentalairlines.com
70Continental airlines for the ultimate flying experience
The website Continentalairlines.com is the official website of Continental Airlines, Inc., the fourth largest U.S. airline and the eight-largest in the world by revenue passenger miles (RPMs). The company serves more than 200 airports worldwide carrying passengers, cargo, and mail throughout the world. Though majority of these airports are located in the United States the company has extensive service to Latin America. The airlines company is a market leader in New York area's transatlantic traffic.
The layout of the continental airlines website is simple with the Continental Airlines logo at the top left hand corner. The search text box and the search button are located at the top right hand corner of the webpage. The My Account, Contact Us and Help links are situated to the left of the ‘Search' textbox. You can view the website in Spanish by clicking on the link ‘Espanol'.
Towards the left side of the webpage is the flight, hotel and car section. You can get an estimate for a round trip from one city to another or from one airport to another. You also need to mention the departure date and time and the return date and time to search for available tickets. The number of tickets needed, cabin specification and ‘Search By' criteria needs to be specified to obtain the relevant results. All the user needs to do is to specify these inputs and click on the ‘Search' button.
Click on the ‘Hotel' menu item to know the details regarding the availability of hotels for use once you reach your destination or during travel. To locate hotels that best suit your needs, details such as area, location, distance from your location, check in date, check out date, number of rooms and additional details such as adults per room and children per room need to be supplied. Clicking on the ‘Car' menu item needs to specify the pick-up location, the drop-off location, pick up date, pick up time and drop off date and time. You also need to specify the car type and click on the ‘Search' button to obtain all necessary details. You can make flight reservations, hotel reservations and car reservations by clicking on the menu item ‘Reservations'. The menu item ‘Travel Information' provides you essential information such as flight status, timetable, baggage information, airport information and route maps. The ‘Deals & Offers' section carries information regarding continental.com specials, e-mail subscriptions, promotional certificates, special offers and vacation packages.
All passengers can print the boarding pass by entering the ‘Flight number' and "Departure Date'. They can also view or change reservations. Being the website of Continental Airlines the site generates its revenue through sale of air tickets and advertisements.
Ajith Aravindakshan
Hi-Tech Editorial Division
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I wanted to check on a flight time for a plane coming in from Houston. I tried an 800 number, but needed an access number. I went to the commmputer and typed in continential airlines and got other companies offering tickets for sale. Then to Continential.com. I must be missing something, but have no way of finding out if my parties flight is on tiome 56
could you please send me the trip info for rolston christpher which i booked last week
I am very satisfied with my very first flight experience with your airlines. I called to reserve a flight, and thought that I was successful with doing so until I arrived at the airport of my destination to find I had a one way ticket when I specially asked the young lady named Denise over the phone for a roundtrip ticket. I will never fly with you guys again. I guess it was a good thing I recieved a one way,because the airlines I choose to fly back home with was exceptional. The service was better and the plane was nicer. Just thought you wanted to know that, so you can correct your staff.
I looked at Southwest Flight Rewards. I am surprised that they give a free airfare after you purchase and fly SW 8 times within a year. Here Continental it took me about 2 years to get 25,000 flight miles to get a free ticket. Continental should consider looking at SW Flight Rewards to retain or bring in more customers with their OnePass program. I would have 5+ free airfares by now if I flew SW. I like Continental cuz it's roomy and nice.
Your service now won't let me go to what I what ...no I have to see all your junk sites. I put in the offical site for continential airlines...now unfortunatley I have to be tortured. I can not connect to the site. so I can not do my printing of the electronic ticket I need!!!!!
I want to know if I can redeem milage for a hotel room? Also how would I go about this if it is available?
My flight was scheduled to leave Lubbock at 4:00 am, my flight was cancelled and I had to wait till 10:00 am to leave, I didn't get to my destination till 6:30 pm which I was scheduled to arrive at my destination at 12:30 pm. Instead I lost 6 hours sitting at the airport.
I have 16,614 Continental air miles. How can I use these airmiles? I do not want magazine subscriptions. I would appreciate a prompt response so I can
make travel plans.
Thank you.
I find your operations very efficient. One suggestion, why not have a childrens area. I almost always get the seat kicking, screaming kids. On a flight for 3 hrs having my seat kicked and bumped pulled etc is very annoying. Seems the parents cannot or will not stop them. Think about it. Thank you
I traveled from Sierra Leone to New York via Brussels on SN Brussels delayed flight o Friday 8 April 2007. Some how with all the confusion I seem to have lost my ticket. My luggage did not make it onto the BA a flight which eventually brought me to New York. I am not sure if I left the ticket with them when I reported the problem with my luggage. The bottom line is that I am not able to find my ticket. I am suppose to return on Sunday from Newark (Contential airlines - connecting toa SN Brussels flight to Freetown. What do I do in order to fly on Sunday.
Berold Hinds (516 379 4346)
att: customer service
I hold 51,000 points on the Amex rewards program
How many points should I need for a low season ( inform period ) SAO-Miami round trip or one way SA0-Miami, two people.
Also how much should be paid for additional required points/miles
Please answer to my e-mail: huberto.gherini@uol.com.br
thank you
we are flying to u.s on 25th but my name of rupalinanda has been given as rupal nanda excluding "i".and i hope we should have no problems while traveling and reservation code is IZSRJE..LEASE CONFIRM THAT WE SHOULD NOT HAVE ANY PROBLEM WHILE TRAVELING.
I want to know the requirements and how to arrange to take a small dog on a flight. Eight pound dog.
I too would like to know if my air milesa can be redeemed for a hotel room ??
We were a party of five flying through Newark from Bermuda to Chicago on Wednesday, June 27, 2007. Due to a threat of a thunderstorm, our flight was delayed from 2:30 p.m., with us trotting on the plane to sit for an hour, back off, then back on, then back off, until the flight was finally cancelled at approximately 7:30 p.m. However, later flights to Chicago still took off and arrived at O'Hare the same night. Meanwhile we were finally booked on a flight for Friday afternoon (from Wednesday evening), with standby status for Thursday morning. Because we were traveling internationally we were given food vouchers and a hotel voucher, however, after traversing the airport for over 2 hours, terminal to terminal, to hotel shuttle area, always being told that Edison Howard Johnson did not exist, we even called Howard Johnson's 800 number and were told the same thing. When we tried to re-enter Continental's gate area to resolve the non-existing hotel accommodations, Security was already closed, and we were forced to spend the night in the check in area sitting on metal chairs and trying to sleep on a cold tile floor. What a night! Fortunately we were accommodated on a flight the next morning on the standby basis, where the gate agent assured that indeed Howard Johnson Edison did exist, however, she had no explanation as to why there was no shuttle bus in the shuttle area, nor why the agent down there was unable to find any information regarding this hotel for us. All in all, Continental dropped the ball on this one.
Where do I start? We traveled to Little Rock to fly to Houston, and from there to Merida Mexico. We checked in at the terminal to find out that our flight had been cancelled due to "weather". There were no other flights to Merida, only Continental. We were told that we had no choice but to stay in Little Rock and fly the next day to Minneappolis and then Cancun. We agreed because they were going to pay for the hotel room and give us some vouchers to eat with (only redeemable in the airport and only for 24 hours)and 5 free tickets to anywhere in the US, Canada, and Mexico. We were excited about the tickets because we wanted to go back to Mexico at Christmas. We landed in Cancun the next day and spent 120.00 and the 2nd day of our vacation traveling from Cancun to Merida (305 km). We had a great time in Merida until the trip home. My wife's father went with us but he was only staying 1 week; we were staying 2 weeks. We took him to the airport on a Sunday morning and saw him off. He landed in Houston on time and went through customs and missed his flight back to Little Rock. Continental Airlines put him on standby and had him running back and forth from gate to gate waiting for there to be room for him on a flight. 22 hours after landing he was on an airplane to Little Rock. He is not one to complain, so he did not give the agents a hard time, so he spent the night in a chair at the last gate they had him run to. We got word of his misfortune via email from a family member. We spent the week telling ourselves that dad wasn't "travel savy" and this wouldn't happen to us. Expedia is responsible for part of this for scheduling the flights too close in today's day and time(security). I too am partly responsible for not noticing this. Well back to the story. We arrived in Houston 15 minutes late on the same flight as dad, only 1 week later, and ran to and through customs to sprint around the Houston airport terminal and arrive at the gate 3 minutes late and watch the plane back out and leave. We were disappointed and my wife went to the counter and got us on standby for the next 2 flights and confirmed on the 4:45 to Little Rock. We raced from one gate to another for the first 2 flights just to be told they were cancelled "weather". This put all the passengers from both cancelled flights rushing to rebook on a later flight. We were safe because we were confirmed right? The two cancelled flights were showing ontime right up till the time of departure, then they would be delayed 15 or 20 minutes at a time before cancelling. This put everyone hanging around a gate until the cancellation was announced, usually 15 minutes before the next flight was to start it's delays. This made for literal stampedes of around 150-200 people trying to get to the Continental Airlines desk to get their new standby tickets. The 4:45 flight was no different. They announced that it was delayed until 5:45. My wife went back to the desk to confirm and they told her the Plane was in St Louis still and there was no way it would be here until 5:30 for the 5:45 departure(weather). She told us to go eat and be back around 5-5:15. We arrived back at 5:00 to find out they secured another airplane and left. We were gone when it departed so we were late to get another standby ticket. This put us at the end of the standby list with still 70-80 people still looking for flights to Little Rock. By this time we were worn out and just wanted sleep. We got up at 4:00am to leave Merida that morning and decided to call a hotel. Now imagine this senario playing out for all destinations, not just Little Rock. There were literaly hundreds of people on standby waiting for a flight out (weather). We were told earlier by one of the agents that Continental Airlines would issue a voucher for a discounted hotel room if we weren't going to be able to fly out. We asked for one and were told no. When we asked why, they told us that is only the case when every flight has left the airport. We waited until the last flight along with about 40 other people trying to get to Little Rock. There was no way we were going to get on the flight but we had to wait. They actually booked 1 too many people on the last flight and had to remove 1. The way they did this was to offer 1 person a free room, vouchers, free tickets, and so on. When I heard them make this offer, I went to the agent and asked him why this guy got so much and all the rest were left out. I was told that They don't compensate for "weather". He also went on to say that I have a choice when it comes to flying and to use it. We finally got a discount voucher at 10:30pm, stayed in a hotel, and flew out at 1:15 on Monday. If you took the time read this you can see that we were partially responsible for this extreme situation, and if it had only happened to us , I wouldn't have written this. There were at least 20 stories like ours that we were told by other people in the same boat. I don't travel as much as some but enough to believe that this situation was handled wrong by Continental Airlines. I called to complain and was told that a "formal complaint" would be filed. I can only believe that it will be handled with all the professionalism, efficiency, and courtesy that many of us experienced from Continental Airlines on that Sunday July !st 2007. I know this has been long and wordy, and if you hung around till now, thanks! Oh yea, we got home and looked at our FREE tickets and they are NOT good for Mexico as promised when given to us. I have been dissatisfied with purchases in the past, but never to this degree. My ass is really sore from my dealings with Continental Airlines. Thanks, Michael Abshure
Your airline should be ashamed and barred from the airline industry. No one has the right to suggest DRUGGING a baby. That is just plain stupid and if your employees are that stupid then I would not ever feel safe on your planes. The "flight attendant" should be fired like yesterday. I hope your company suffers great financial loss!!!!
I received my itinerary for my flight to Honolulu for Aug 11 with all the info (ticket number and how to get my boarding pass) is this all I need plus my driver's license to board the plane? I was expecting a page with the 'bar code'. Your reply will be appreciated.
I cannot find your mailing address on your web site!!!!!Please send it to me by e-mail.----thanks , Crawford
Hi! my name is earl. and i'm looking for a job career at continental airlines dustry. i have about 7 years of exprences in the field ramp work as a ramp agent. please sen me some information to me. i would go to the airport in new orlean,la. to work!. i'm from baker louisiana. just outside of baton rouge,la. thank you. i will wait on your respones. thank you.
Following is a list of events that happened on my return trip from Little Rock, AR on Friday, Aug 3d. 1) Departed Little Rock on Flt # 2086 to Newark, NJ and arrive at scheduled arrive time of 11:00 AM.
2) Continental Flt # 2956 departing at 3 PM was cancelled due to bad weather condition. Carlson Travel rebooked me on Flt # 163Y departing at 9:25 PM - then delayed to 10:15, 10:40 and 10:53. Boarding was at 10:45 and while waiting to take off, the flight crew reached their maximum # of hours and got off the plane at 1:30 AM.
3)We were then told we could report to the service desk, go to the ticket counter through security, but then we couldn't get back in because security would not open until 4:30 AM or we could call the 1-800 # and rebook our flight. (I think they were just trying to get rid of us). I chose to call the 1-800 # and the operator wanted to book me on a flight for Sunday night at 9:25 PM. When I asked her what I should do from 2 AM Sat to Sun at 9:25 PM, she told me that wasn't her problem and I needed to speak to the airport people. I told her to forget it and hung up. Then I got in Line with about 75 other people who were going either to Omaha, Canada or Providence.
Around 4 AM, with only 3 Customer Service Reps, one of them informed that 2 of them were going home because they had been there since noon time the day before. Never mind that a lot of us had been there since before noon the day before. Needless, to say they did not leave.
At 5 AM, we heard the clerks saying they were putting people on standby flights and that's when we decided if we wanted to get home we had to do something. 8 of us left and took the Air Train to the Amtrak station and proceeded to buy a ticket home. We left at 6:15 AM and got home at 11:30 AM with no baggage.
Why no baggage, you say? Because at the airport we were told at 1:30 AM that our bags were downstairs in baggage claim. Well, lo and behold when we got down there, we were told the bags were not there and not expected to be there for quite some time. ( Another lie just to get rid of us).
So, I finally got my bags on Sunday morning at the airport. I did not trust anyone to bring them to me, so I drove there and picked them up.
So thank you for the great adventure and extra charges I accrued on my business trip and hope it never happens again.
Irene V. Heroux
After reading the postings I am even more concerned about my upcoming trip to NewOrleans for my 50 high school reunion.
I am traveling: 10/17/07 MHT to CLE on CO 2615 CLE to MSY on CO 5901
returning: 10/22?07 MSY to EWR on CO 817 EWR to MHT on CO 2674
my reservation code is Y79KOY e-ticket document 005-7028676813 MHT-MHT
I HAVE CONFIRMED SHUTTLE RES. FROM MSY TO HOTEL R/T AND HOTEL RES. FOR MY STAY. aLL HAVE BEEN PAID BY MY CC. I am told I should confirm my flights 24 hours before departure. How can this be accomplished? Can I get boarding passes prior to arriving at airports? I have 21 pieces of paper for this trip generated in my paperless office and nothing that seems of value should any of my flights, etc. be cancelled. As a Travel Agent Manager and a Hospitality Prof. I told my clients and my students that airline ticlets were "money" and not to throw them away. They could be used to secure another flight if the conf./scheduled one was cancelled. If these comments are simply to commiserate, I have not found the place I need to be. I need answers. I am a seasoned traveler from a different era when most questions could be handled by people communicating. How do I confirm my flights? How do I know if the schedule has been changed?
Our grandchildren will be flying Continental tomorrow from Newark to Portland,OR. They want to take their four hermit crabs with them. Is there any policy about this that I can make them aware of. Thank you !
From: sandra amari Date: 8/28/2007 Complaint department I just couldn't find an e-mail address to express my feelings. I have been flying Continental Airlines for years, along with the rest of my family.. I would like to know why, this has happened?? When checking in at the curbside, I handed the attendant my ittenary along with my license, and my husbands license.. He weighed my bags, and they were all under the weight... I was happy I packed it right this time...I handed the gentleman a nice size tip, which he was grateful for... Even though he never lifted a finger to help me.. He handed me the 2 boarding passes for me and my husband. When we entered the airplane, we weren't even sitting next to each other..but were on different rows HELLO?????? Now we had to ask people if they minded switching seats so we can sit together... Honestly... I know you guys have no controll over the delays due to the weather..Better be safe then sorry... But I am very upset over something else... When the plane landed in Tampa, which was my final destination... One of my suitcases was missing... In this suitcase was things I needed to go to work with today... Also my everyday personal things... I was told to go put a claim in for missing baggage, which I did.... No need to tell you I missed a days work. When I called the baggage dept this afternoon.. I was told my suitcase was still in Newark, where I took off from... I questioned why it was still there??? My answer was it had to be left behind because the plane was carrying to much weight... I told the lady my bags were all weighed in and were fine... She told me.. It had nothing to do with that...The plane was carrying to much weight, so I guess my suitcase was nominated to be left behind...What I got out of this conversation was, my suitcase was not misplaced, but they played eny meany miny moe.. And off my suitcase went to make the plane lighter..... Not fair... I lost a days work, which I cannot afford... Why did all those people that were carrying these Hugh carry on's told..Sorry... It is to heavy... Maybe because the carry ons are not weighed???Now I am told.. I am LUCKY yes LUCKY , there is a flight out of Newark this eve. And my suitcase will be on this flight... Should I be happy about this? And if my suitcase is not delivered to my home by 5am... I will loose another days pay... Guess my suitcase is flying standby.... I am very dissapointed .... I expect some kind of pay back for this horrible inconsiderate inconvenience..... Sandra Amari
Reguarding your spokesperson's comments, Mr Kleinman of Continental Airlines said "People love Pepsi and we don't serve that", "so there you go, we just ruined their flight". He said "that's an accurate analogy. Either people like it or they don't, Wheter it's in flight entertainment, or meals, or drinks".
What the real problem seems to be is you have people in charge that can not see the difference between in your face violent entertainment or what's in your glass as a Pepsi to drink. Likewise, in the same news article dated Sat., Sept 1, 2007, Nina Plotner an account manager with Inflight Productions Inc also has made the statement "if we take all the GOOD THINGS OUT, there is not going to be a lot left to play". The BIG problem I see is those making choices and decissions that affect me can not tell the differenct between GOOD AND EVIL. "Good things viewed by Mrs. Plotner are obviously the things that cause R rated movies to receive and R for restricted. You should be more prone to restrict the movies to be viewed to match the audiance viewing them. Six year old children should either be told they can not fly on this flight due to R rated movies that are being classified as good things. A warning of movies to be shown needs to accompany each ticket that is being purchased. My suggestion would be to show movies of educational value and advertise as such. The movie industry will eventually get the message and produce films that are both suitable for children and adults on the same flight.
On Wednesday August 29, 2007 I approached the gate C42, 5:50 p.m. Houston and was greeted by Gina Lucino, who is one of the most obnoxious, not to mention rude Continental clerks I have ever encountered. I ran to the check in desk trying to make a connecting flight, since my original flight sat on the tarmack in Florida, therefore I was running like a quarterback to the appropriate gate # and asked if I had missed my connecting flight. Gina Lucino was unhelpful (she almost sent me to a incorrect gate) I would hope that someone in charge of training Continental personnel would contact Gina Lucino and retrain her on how to deal with passengers.......
I recently went to Ireland and scotland out of columbus on continental. cmh to ewrto shannon and back from edinburgh to newark and columbus. I never had a more uncomfortable trip those two planes the jet express and 757 are the most disgusting planes I have ever been on. that plane was designed for inter continental flights and you make a trans continental plane out of it.
I will guarentee uou that I will never fly contiental back to euorpeand that is the 13th time i have been over and the last onyour airline
dave cassel
My brother in law was approaching his final hours in life , and an emergency
trip to Seattle was to be made . We tried Northwest,among others we usually
use to no avail. Our Cheap tickets agent was able to schedule a flight for us.The trip times and routing was satisfactory. But!!! The attention from the Detroit area
personnel was exceptional . Ray Parks was the only one among three who stepped up to help us . He booked us on flight#1589 to #1482 #1543 to #688.As usual we expected nothing but a seat.Well, we were wrong! Surprised by the in flight movie, the actual serving of REAL food {we were famished}, and the remarkable service, we did not expect,made a sad trip comfortable. The only questions we have are these:We noticed that direct flights are seasonal?What seasons?as we frequent
the Seattle area .Favor of reply is requested.
Respectfully,
Terance N. Toensfeldt
How do you check in for a flight? I see nothing in the menu.
This page sucks!! All I want to do is print out our boerding passes. This and other ConAir sites only provide self applause and self praise. I've been searching for over 15 minutes without success. I guess I have to call my son in N Y (he booked me with your sorry excuse for an Airline) for instructions.
I will rember my experience here next time I make a mistake and try to fly.
I made a change on my departure date, from Dec,17,07 to Feb 3,06 Leaving from Newark,NJ to PR ,I do not know my flight number,can you help
OUR DAUGHTER, HER HUSBAND, AND 5 YEAR OLD DAUGHTER WERE DUE TO ARRIVE IN OKLAHOMA CITY AT 11:30 AM ON 12-19-07. MY HUSBAND HAS BEEN WAITING AT THE AIRPORT SINCE 11:00 a.m. It is 2:40 p.m. and there have been no announcements regarding flight changes. They left Ancorage, AK last night. I do not know how to find them. Your help would be appreciated.
I just wanted to get a reservation or check prices for a flight.
I got everything else. Please make your site user convenient
I am trying to track the flight my daughter and her husband are on. All I can get is how to buy a ticket. Seems your website could use some major help.
The worst airline in the world. They never notify when flights are cancelled, their team members care less about customer satisfaction and it takes at least 3 emails and 3 hours of waiting to get any reply whatsoever on a complaint. They may say they are one of the top 4 airlines but they are the worst.
On June 26, 2007 I flew from SEA to IAH attempting to get to CLT before the death of my father. Your ground personnel rammed the cart into the nosegear causing a 45 minute delay. I missed my connecting flight, I guess God was driving the cart because your gate agent said they weren't responsible for an act of God, so I never saw my father again. Your gate agent sent me to PHX to take a USAir flight to CLT. She was geographically deficient, but promised me a seat. The flight was oversold and only because the USAir pilot and gate agent made a huge effort, I arrived in CLT the next day, but too late to see my father. My bags were five days late.
I requested an extension, and was told it would cost $100.00, however when I tried to book that flight it was $600.00. I asked to hold that return flight, and booked a roundtrip on USAir for $400.00. I have tried repeatedly to book that return flight and keep getting the run around. YOU lost my confirmation number, not me. Why do I have to straighten out the mess? I have called repeatedly, written letters, e-mailed you and to no avail. Do you ever read anything???? Do you ever respond to anything??? I will call one more time, then I will contact the BBB and my lawyer. YOU have gone from worst to first and back again. You are a mess and a disgrace.
On April 12, 2008, we received notice that our Dad had died. We immediately contacted Continental Airlines and was told that it would cost us an additional $700 to fly home even after we had already booked a return flight. It didn't matter one bit that we needed to get home! We booked a return flight on Air Tram for half the price. At a time when airlines are in trouble, I would have thought Continental would care about their very loyal customers. We still have a one way ticket from Continental we will use (after, of course paying an additional $200) but will try real hard to fly on another airline after that.
how could i get my itinery in your website. i already booked the ticket for july 11th to california
I am a OnePass member since 1989 but when I tried to plug in my OnePass # it was returned as unrecognizable under my name, can you investigate and let me know? My Email address is: efdeet@comcast.net and my name is Elsa S.C. Forrest, One Pass # LK456667. When I made the last reservations the prompt does not allow me to include my second middle initial so I think that can be one of the problems.
laurel b------ is a low life sleaze. used me for money...
I just want all airlines to know that I will not be flying until you call additional charges " fuel surcharge " so if fuel prices go down, these charges will not remain. My wife and I USED TO fly several times a year.
I was a paasenger on Flight #1643 out of Aruba on Tesday, July 15th. Due to mechanical problems the flight was canceled and we were lodged at the Renaissance. The ffood vouchers provided were insufficient to cover the cost of the minimally priced meal at the designated restaurant and did not include taxes. Additionally, after being given our rescheduled flight info, they failed to tell us our pick-up time. the "five minute" call we were promised was only three minutes, so I was disconnected before i could explain my circumstances to my family and had to use my own phone, at international rates, to allay my families fears on my delay.
Then on the way to breakfast in the morning, i saw the sign posted on the fromt desk that our pick-up time was 10:30 (in a half hour). i had to skip breakfast (i am diabetic) and race to get my bags to leave.
While waiting for pick-up we learned that there was a direct flight, with Continental, instead of the 11 hour flight that was offered. Besides just wanting to get home. I am Diabetic and would be short on my meds for such an extended flight. When I and my travel companions arrived at the airport, we approached the Check-in Clerk to request the change in flights, due to my medical condition. I have never been so insulted and outraged by his response. He looked at me, shrugged his shoulders and said "there's nothing we can do about that". One of my travel companions state "So if she goes into a diabetic coma and dies on the flight, her family will be suing Continental". To which he shrugged his shoulders and said "I don't know, there's nothing we can do for you",
We immediately called Customer Service and, I believe her name was Michelle, changed our flight, just as we were disconnected. I called back and got through to Caroline, who confirmed that i, and my travel companions were booked on the 1PM non-stop to Newark.
If that was the end of my story, I'd say that was nightmare enough, but it doesn't end there. We sat in the airport from 11AM until after 5PM before we boarded out "1PM" flight. Stranded in the airport, we were not provided with food vouchers until one half hour brfore we boarded.
on the bright side. The pilot and the crew of Flight #1940 were the best. the Captain kept us well informed of our continued delays and the staff was patient with the "frazzled" passengers.
Considering the level of our inconvenience, Continental should be giving us free tickets - any other airline would.
I was a passenger in Business/First Classon flight 057 from Paris to Newark on July 27, 2008.
Let me highly congratulate you on the superb reception,and service under the Head Purser "BJ" as he wanted to be called. The perfect service, highly professional and the most friendly I ever experienced made this trip memorable.
BJ and his crew welcomed each passenger with a genuine hand shake and kind words of welcome. They kept asking us if we were happy, and we were because all of them acted like if we were old friends. Even the comments on the loudspeaker were very interesting far from the usual montonous readings from a printed checklist that we are submitted to on many flights.
I am not a beginner "flyer" but this was my 591 first flight over the years....and this CONTINENTAL experience was unique (and I have used some of the most famous airlines). At the landind at Newark we almost felt sad to leave these excellents attendants,who again wished us a good continuation, sealed with another good bye shake hand.
BJ and his colleagues drew a general applause from all very satisfied passengers.
Please be careful when booking reservations with this website. My friend and I booked reservations online from our separate homes and separate computers so it's seems difficult to blame the passenger for the following mistake, even though Continental did exactly that. It is so obvious that there was a computer glitch. We selected a departure of "Wednesday, Aug. 13th at 12:30am". When we showed up at the airport on Tuesday, Aug. 12th to check-in for boarding at 11:45pm, we were told that our flight was 12:30am the previous night! We were charged $150 per person to book another flight and our layover time was oncreased to 6 hours.
As we both clicked on the word "Wednesday" for our departing flight, it seems very suspicious for a computer error that our flights took place on Tuesday.
DEAR SIRS I HEARD TONIGHT THAT YOUR AIRLINE IS CHARGING OUR TROOPS FOR EXTRA BAGS. SPEAKING FOR MYSELF AND IM SURE ALL OTHER ACTIVE AND RETIRED SERVICE MEMBERS I WOULD RATHER WALK!!!
ONE THING FOR SURE I WILL NEVER FLY YOUR AIRLINE AGAIN AND IF I CAN HELP IT NEITHER WILL ANYONE ELSE IN MY FAMILY.
THESE PEOPLE ARE THE SAME ONES THAT PROTECT YOUR AIRLINE FROM THOSE THAT WOULD DO IT HARM YET YOU WANT TO CHARGE THEM FOR A THIRD BAG WHY DO I FIND THAT A BIT IRONIC.
DO YOU NOT MAKE ENOUGH MONEY AS IT IS?
IF FUEL IS THE PROBLEM MAYBE YOU SHOULD TAKE THAT UP WITH THE OIL COMPANIES AND MAYBE AS A MAJOR FUEL USER YOU COULD MAKE A DIFFERENCE. BUT TO CHARGE THESE YOUNG FOLKS MORE FOR THEIR BAGS IS CERTAINLY WHAT I WOULD CONIDER TO BE AN IGNORANT POLICY FOR GODS SAKE RETHINK THIS POLICY.
I am trying to find out where to get my boarding ticket.
It was not e-mailed to me as was told one week ago.
I am going from Phil to Houston 9/23/08
You have my e-mail address. plz send.
m Marshall
I can't get the information I want. It would be helpful to have a "homepage" that lets one get to their current flights. I don't want to book a new flight, all I want is information about my current flight. This is impossible..
I just wanted to say that I recently flew from LV to PA and back (4 flights in all) and was very pleaseantly surprised at the way we were treated by flight crew, ground crew /airport personnel not to mention that you ae perhaps the only domestic airline to offer real food on you domestic flights. It was a wonderful experience and all flights were great. Thanks.
What can I get for my 5,100 One Pass miles besides the magazine offers you send? Please send a reply to my website ORENHERB@aol.com
Thank you.
March 8th 2009 we left Cancun at 8am going to Houston where we were to transfer to Continental for Seattle.In Houston we had to pick up our luggage and then recheck it in for the next flight. The line up there was long and it took a lot of time .From there we had to go through security and there the line was even longer as there were only 6 people working and there were about 200 passengers to go through. My wife has had a hip replacement so she had to be put through a more intencive search which took more time. Then we had to get from termnal C to terminal S so when we got there they told us that our plane had just left. That put us on STANDBY for our next flight to Seattle. We had to spend the night in the airport to get a flight with Horizon Air the next morning. We inquired with Continental as to wether we would be put up in a hotel or not and we were told that it was our own fault that we missed our flight. I have no idea how it is our fault because the border guards are in no hurry to put you through and you must always be nice to them or they could hold you up even more. I feel that Continental should have done something as soon as we missed the connection in Houston but they did nothing. We are not impressed.The time that we had to get from the one terminal to the other was less then one hour. We probably will never hear from Continental again but they have lost a customer. This was a very expencive error on their part and the expence was ours.
I had over 89,000 miles in my account in AUGUST 2009but I received a statement this month with only 44,000 miles. What happened to the other miles? I didn't use any! PLEASE PUT the Miles back in my account and explain to me how it ever happened
Leonard Price says:
3 years ago
P- poor ---all i want is to get to continental airlines to check on flights and tickets