www.mynortonaccount.com
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2010 Norton AntiVirus with Antispyware Symantec * NEW *
Current Bid: $23.47
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2010 Norton Internet Security NIS AntiVirus Symantec
Current Bid: $28.49
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2010 Norton Internet Security NIS AntiVirus Symantec
Current Bid: $28.99
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NEW Symantec Norton 360 V3.0 3 PCs RETAIL NOT DOWNLOAD!
Current Bid: $33.88
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Norton Internet Security 2010 - 2Years for 3PCs License
Current Bid: $19.88
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Symantec Norton Internet Security 2010 NIS 1 year 3 PCs
Current Bid: $19.95
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Norton™ Internet Security 2010 -- 2 years 3 PCs--
Current Bid: $.99
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Norton Internet Security 2010 2 Year 3 Users License
Current Bid: $16.99
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Mynortonaccount.com: Your Online Norton Products & Services Manager
Mynortonaccount.com is a place where you can get the most of your Norton products. This account will let you manage your Norton products and services. You can securely manage all of your registered Norton products and services anytime and anywhere. You can view your product details, retrieve your Norton Product Key, and perform many other activities.
The site is designed simplistically in a white background, and yellow towards the top of the page. Except for the some basic information on the features and advantages of creating a Norton Account have been mentioned on the webpage. Other than that there is nothing noteworthy to brag of.
The Norton Account feature is only available on Norton 2006 and later products. This Norton Account helps you store your product key on a Symantec server. The advantage of this is, when you have to reinstall your Symantec product and you have lost the product key. If you are not a user already then you would have to contact the Symantec customer services to help you with it. On the other hand if you had created a Norton Account, then could have got the product key in a instant by just logging into your account.
For accessing your Norton Account, you can do it when you install your Norton 2006 product or after you install your product. When you install your Symantec product, you will be asked to restart your computer. After you restart your computer and activate the product, you see the Norton Account dialog box. Alternatively, you can start your Norton product, and then click Help & Support and select Norton Account. You can also access the account by visiting mynortonaccount.com website. Just key in your email address and password to sign in.
To create an Norton Account - start your Norton 2006 or later product, then click Help & Support and select Norton Account. Then in the Norton Account dialog box, click your Norton product to select it, and then click on the Save Product key option. You will have to type in all the details in the Create your Norton Account dialog box. After completing it, click on the Submit button. Your Norton Account will be automatically verified on this first logon or after you click the link in the email confirmation that you will receive.
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Comments
I have purchased Norton 360. I downloaded it but had an error which I cant rectify. It will not let me download the uninstall program. what can I do.
At Risk Message states your browser is not set to detect fradulant websites or authenticate genuine websites. also, phising protection os off.
How do I actuivate this site?
s
I do I cancel my subscrition? You make it almost imo=posible.
I have purchased norton 360. I have the CD and when attempting to install it an error message stating that norton 360 is detecting another version of norton system works is showing up. I previously had a 90 day subscription of norton internet security that came with the computer in September. how can you help me. please.
have changed my email address and norton doesn't recognize it
Help!!!!
i was so lost it was alot of help thank you very much
I am wanting to renew my Norton Security. We are a long distance out on a dial up service. There is no way I can download as we can not do this without a glitch breaking the connection. Why the Hell is there not a way to order a disc to install the renewal. Why can we not find a way to speak to a real human in America?
Order
#VAB05325536 My account still shows as Not paid
Prd.Ser.#GXTTD39FV6GJ
I AM TRYING TO CANCEL MY SUBSCRIPTION; YOU SAY GO TO YOUR ACCOUNT AND CANCEL. HOW THE HELL DO YOU GET INTO YOUR ACCOUNT?? YET YOU TAKE MONEY FROM MY DIRECT DEBIT WITHOUT MY AUTHORISATION; THATS AGAINST THE LAW.
The Norton 360 loaded very easily and has not slowed my computer down. Good Job
I tried Trend last year and returned the program, hated it
The Norton 360 loaded very easily and has not slowed my computer down. Good Job
I tried Trend last year and returned the program, hated it
Though I was told my Norton AntiVirus subscription would be automatically renewed, I proceeded to give my info. for 2006 upgrade as I did last year.I worry about being DOUBLE billed.
PLease help!---ORDER NO. 75250642
I received a letter that it would be automatically debited from my credid card after I paid. HELP!
my account no
Recieved an e-mail that the Norton service would be automaticlly installed.My P.C. technician has already installed my Norton Security for 2008 and I don't need an extra one .You have billed my credit card and I want this corrected .I am pleased with the Norton Security but it's impossible to get in touch with a living person to clear up a problem.A reply would be appreciated.
Receiving notice of the coming termination of my Norton protections, I asked that they not be renewed. Now, I get notice that they have been renewed and charged to my credit card. My earlier communication was apparently ignored. What can I do? I want the charge to my credit card covered by a similar credit.
Receiving notice of the coming termination of my Norton protections, I asked that they not be renewed. Now, I get notice that they have been renewed and charged to my credit card. My earlier communication was apparently ignored. What can I do? I want the charge to my credit card covered by a similar credit.
Norton enstalled my new program for this year. Then it said there was a problem...please uninstall and reinstall. So I hit uninstall like it said to. It uninstalled and then quit. Now it says I'm good for 274 days. Do I have a new program or not? Very confused and please call me at 9707785339
I renewed Symantec for another year Dec. 20, 2007. The bill was paid through my credit card but I keep getting messages that I do not have protection. The message when I renewed was that I didn't have to do anything? What went wrong?
I renewed my Sumantic Subscription 10/29/07 Oreder Numbr 952106530, I have just installed a new computer how do I get my subscription onto this computer? Right now I have no Norton Anti Virus? Please advise, mightygoss@aol.com
Thank you
if you have already had norton on your computer for a year, and you decided to buy one off the computer to upgrade. Make sure you go into your old account , and make sure they haven't check the automatic button to charge you for a upgrade on the one you had., before you subscripton run out, if you don't do this , Norton will charge you again. They did a friend of my and she had to write them and then she had to wait for recall back from them in India, as a collect call.
I have renewed my subscription, due for renewal on February 2009. I do not
understand your email that I have not renewed. Please explain.
Do not renew my account!
purchased norton360 in december last year 20007 it now tells me i have to subscribe to get it working it wont clear or update anything it says ive no 0 nubers of days left help?
Hello, on 9th February 08 I talked with Anne from Norton re sumitting a virus which Symantec had detected and Anne from India (Madras) informed me that I would get a complementary Norton 2008 for free. I received the new version of Norton Symantec but the Download of the extra year seems to have failed.
James Mc KIbbin
The original programs of SystemWorks and Internet Security were installed at the same time. How come Internet Security did not expire at the same time as the other? We were not notified that our internet security had expired. I found out by going into our account. So, I just renewed both of them even though SystemWorks didn't expire until April "08. Some how that doesn't seem fair! What's up with that????
I HAVE A SYMANTEC NORTON ANTIVIRUS I HAVE TRIED TO ENTER TWICE THRU YAHOO.COM MY EMAIL AND I CAN NOT GET INTO IT BECAUSE I DOESN'T RECOGNIZE MY EMAIL.....OR THE TEMPORARY ONE YOU GAVE ME ......WHAT'S UP WITH THAT .....
How do I cancel an order that will be charged to my credit card or can you assure me that I wll retain a credit of $i37.98?
Norton 360 2yr. subscription Upgrade Windows X/P Pro/Vista with extended download service
I keep receiving on my e-mail to renew my Symantec for the last 4 months.
I did renew my supscription sept 8 07 and my order# is 767885115 please let me know what's going on.You charged my credit card $ 39.99
My God, is Symantec and Norton Anti-V Protection a real company??? I'm experiencing the exact same things. Is Law Suit in the making?? Lets alert Better Business Bureau. Bob
thats what im screaming
I forgot my password and need to put my Norton up on a new computer. Norton gave me a temp password that will not work. What the hell do I do now. How the hell do I get hold of a real person? Maybe we should all buy a product that gives real support. I am Pissed off
I WANT MY SUBSCRIPTION CANCELLED AS THE TECH HAS REMOVED IT FROM MY
COMPUTER. CANCEL MY SUSCRIPTION FORTHWITH 25=02=2008
I would like to cancel my Norton Internet Securty subscription account, how do I do it. Please respond!!! Richard Jones 3/1/08
I am so frustrated! I paid for a 2008 Security account, but after much frustration and time, it still tells me I am at risk. Nothing I do seems to help. Aargh!
norton is saying that my subsciption has run out and i know it hasn't so please help me fix this
Have installed Norton 360 1 Mar 80..Norton failed to recog either my name or password..They gave me a temp password which I still cand get Norton to recog...will try some more..Cant seem to make a contact w/nort..Maybe they dont exist..
I did not autorize any person to up-date my account from my credit card without my concent, Can someone contact me. I had signed up to Eircom.net on a monthly basis for Norton. I am very annoyed.
You have charged me twice for the same renewal. How can I speak to a human being?Please E-Mail me now.
on 2-19-2008 you charged my card 54.49 (unathorised) for renewal of my subscription, i still get messages that it has exspired. please correct this or refund my payment.
I'm trying to subscribe but can't do it.
Installed Norton 360.8 yesterday,Mar. 17,08 My copier won"t work today. I have no Norton button on my screen desktop and pc has to be launch startup like it was before and so slow. Last night was like a miracle with much better speed than i had ever had and now i don't really know what i have, if anything. Suppose to be good until June 08. If u can help really appeciate it. Doris Denton Mawpaw2004@yahoo.com
Don't buy it on the internet....to much trouble..never again
PLEASE
please cancell my account immediately
PLEASE CANCELL MY ACCOUNT IMMEDIATELY
you have given me two notron products one automatic and a new one. order nos. 772610075 for 90.98 the premier product and the automatic one order no.VAB09187096. plese fix. there is no place where the customer can provide you with errors made by your company.
you have my name and email address please fix. murray reich
PLEASE CANCEL MY ACCOUNT! YOU CHARGED ME TWICE, $49.99 AND $59.99. I WANT MY MONEY BACK!!
Please do not renew my contract. I have tried to contact you and can't recall my ID number and can't seem to get it from you. Please do not renew and anyway you have thew wrong credit card ID.
please cancel my contract and credit my company at
Antiquated 10 new street Petworth West Sussex gu280as
info@antiquated.co.uk
This an oversight on your part as I cancelled on the reminder
regards Vicki Emery
Please cancel theNorton 360 account today and I want to go back to your "Most Recommended Program". Plezse advise me today when this can be done, Thank You.
Had Norton for 2007 and worked perfect. Bought new disc and have being trying to install it for the past week. Won't let me activate. Won't let me create account. Totally frustrating. Am returning disc and looking for my money back.
Cara Conlon
I have ordered a disc to renew my subscription. So far, no disc, however I am getting that my subscription need renewing. Please help.
You renewed my subscription without my permissison!!!! How do i stop this????
Please send me a phone number (NOT THE 800 NUMBER THE 30 MINUTE WAIT TIME IS NOT ACCEPTABLE) of someone I can talk to about an overpayment of my account.
My EMail address is POPSTOUT@BAK.RR.COM
Thanks!!
Denny Stout
Hi. My registration date was Feb 26, 2008 and expiration is Feb 21, 2009. Today is April 11, 2008 and I am told I have 0 days left. It also said that it was a trial. It was not a trial if my registration date and epiration dates have already been given!!!! WHy do I have 0 days left if I payed the full amount for Norton 260 already.
When I tried to register the product key for my updated Norton 360 version 2.0 I was asked to enter my email address and password for my Norton Account. When I entered this informatin I was told that one or both entries was incorrect. After several attempts with the same result I tried to open a new account, but was told there was already an account at that email address. So I decided to change my password; there was a statement that I could change my password by coming to this site and selecting "change password". I found the site but can't find the option to change my password. I bought the software but I didn't bargain for the frustration.
To cancel your subscription you require the Norton Ongoing Protection Cancellation form. www.myNortonAccount.com. go into search and type in the above. Good luck because customer service from this company is appauling.
I cannot get this program to work. It won't load. it won't fix the problems it says it has. it won't let me set-up back-up. I can't find how to get any help. The program and the system are awful.
I can't find ANYWHERE the correct address to cancel my account, nor can I find where to go to find out when my contract expires. I have been trying for months now. Symantec, without any warning or permission hit my account last year Thankfully the money was there!. I think thats against the law. Any help at ALL would be so very appreciated. thank you so much
I RENEWED MY SUBSCRIPTION FOR NORTON 360 VERSION 2.0 2YEARS ON 19/4/08 ORDER NUNBER 4261952612 AND PAID AN AMOUNT OF $114.99. MY COMPUTER SHOWS THAT THE PROGRAMME HAS EXPIRED. PLEASE ASSIST. THANKS
I have your norton program. Everytime i turn on the machine something comes up from norton. I hit the button and uninstalling comes up then re install. It seems i spend more time uninstalling and installing than i do using the machine. I think this is one of the poorest things i ever bought.
I recently purchased your new Norton 360 anti-virus software and tried to register the product , and restricted entering my e-mail address.It also did not except my password.Somehow , you were able to contact me giving me a temorary password.
i can not register my account.i have entered my e-mail and pass word many times and have verified both are correct.what is wrong with the norton system?
My old computer packed up which was covered with Norton security. I have bought another computer. My norton security cover expired on 9 December,2008. I cannot do this. I tried all sorts of norton screen, even written an email with no success. What shall I do. I have paid the money and Norton security must cover my computer or refund the money.
Not very easy you seem to be going round and circles getting no where very fast.
Please cancel my account immideately I have not used you for Security for some time anyway and Thought I had allready cancelled my Systemich account and Nortonl Please Acknowledge the cancellation
I cannot activate norton which I have recently renewed,it will not accept my new password or email address totally confussed please sort
I bought NIS 2008 from the shop I typed in the product key number,8 hours later it finished loading but when I switched back on I got a message saying I was'nt covered as my free triail period had run out HELP....
my account say i have 57 days left, i just bought this on 1-22-08 and the new expiration date is jan.22-2009.
I just installed Norton, created an account but now I can't get in to backup files because Norton says I typed my name in wrong (I didn't !) so.....I said I forgot it and they gave me a new name but they won't accept the one they gave me either......how the heck am I supposed to get this finished?
I did not want to renew norton security system. I did not authorize you to do so. Please cancel your newest transaction. Thank you Mary.c.thompson@att.net
after reading some of these comments and being unable to cancell my new!! automatic subscription due ,I now cancell my subscripion for 2008 it seems that your company has no follow up of complaints,les coste I am contacting my credit card company to stop payments forthwith.
With reference to my recent order no 2093704002
You have taken 2 payments of £39.99, should only have been one payment.
Please amend
the number to call to cancel an account is1-877-294-5265 I just did. But after reading all of your comments i'm wondering if I really did or not. I'll have to wait and see.
Please cancel my account.
Please cancel my norton anitvirus account. Thanks, Jacweo
hey call that # I posted 6 days ago I canceled my account,and was re-imbursed for my annual fee.
after reading the following complaints from various consumers , which all have common theme of total lack of customer service regarding upgrading your program i can not believe you still exist and have not been taken to task by somebody or some consumer protection agency. Do younot recognize a common theme by those people who have shared comments with you? What a gong show.
I have re subcribed twice and have printed out theorder x 2 and I still get a reminder saying I am not covered. What do I do.?
You are warning me that my subscription is going to be dropped at the same time that you have e-mailed me that it had been renewed. . . .order number VAB12027065. This was charged to my bank card. . .which bank card shows that you have been paid. I hve tried to get into "my Norton Account" which tells me that the password is invalid. . .but won't let me clear it or change it. What gives???
I have your 'norton internet security 2008 upgrade' on my home computer in Lutherville, Maryland; also 'norton system works basic edition upgrade'. I have purchased a new laptop computer for when I am vacationing in the state of Maine. I would like the same norton system to cover my laptop. How do we do that? I am now in Maine and my new DELL iNSPIRON 1526 is offering me a security system but I know and prefer the norton that I already have. I know my product key and can give that to you if necessary. I am melret@comcast.net signing on thru thru Roadrunner in Bass Harbor, Maine; to google to comcast. Please provide me guidance. Thank you, Russell M. Timmons.
now what
I have agreed to automatic renewal for my subscription, but Norton keep instructing me to renew my subscription as it will run out in 30 days. How can I overcome this problem as I do not want to pay twice for one system nor do I want to lose the protection.
I've just read all the complaints -- suggest you forward them to your congressman -- perhaps he can do something to correct this. I"ve been trying to stop Norton from billing me for the Symantec program I want to cancel -- and I can't figure out how to do that.
I've been trying to pay my bill since December2007.What the heck am I doing wrong.Do yoy have a phone number? I would like to speak to a REAL PERSON!!!!
WILLIAM B mCdONALD
511 MILLIGAN LANE,
WEST ISLIP NEW YORK 11795
631 669 6191
What a ****** waste of time. I shall certainly enquire if there is an alternative supplier of anti virus software when my current subscription expires.
On 6/21/08 I "successfully renewed" my Norton Account. My credit crd (AMEX) was charged, I have downloaded, and given a CONFIRMATION #4410315512 dated 6/21/08. I AM CONSTANTLY RECEIVING NOTICES THAT MY COVERAGE HAS BEEN CANCELLED, and cannot get thru to you people! This happens every year. What in the world can I do to obtain the coverage I have paid for???? PLEASE CLEAR THIS UP?! FLD430@bellsouth.net (06/30/08)
W.F. Dudding
Cancel my account,I have no intentions of renewing on July 15th. I have notified my Credit card company not to honor any payment submitted by your office.You may contact me if you wish by e-mail
Read with interest the frustration people have but never seen any response to their frustration
I RECEIVED FIVE E MAILS SAYING MY BILL HAS BEEN PAID. EVERY MORNING I GET A
I RECEIVED FIVE E MAILS SAYING MY BILL HAS BEEN PAID. EVERY MORNING I GET A
I RECEIVED FIVE E MAILS SAYING MY BILL HAS BEEN PAID. EVERY MORNING I GET A
I RECEIVED FIVE E MAILS SAYING MY BILL HAS BEEN PAID. HOWEVER EACH MORNING I GET A MESSAGE SAYING I AM NOT COVERED FOR NEW VIRUSES UNLESS I PAY MY BILL. PLEASE HELP
From herogers@bigpond.com
I cancelled my account on 22 June and 5 July 2008.
Harry Rogers
I need to renew
I need to renew my acct, having problems reaching symantec. Please help I have until 8-3-08 to renew.
Received email from Norton to say that my subscription will be automatically renewed in two weeks time, giving last 4 digits of my card which are incorrect have since tried many ways to contact Norton only to find each method are totaly useless
My product code will not work
I'm still getting messages saying my subscription has expired and i'm not protected against new viruses.My subscription has been PAID!!!!. Please contact me at bhm530@optonline.net.
I keep getting messages that my subscription has run out. It was renewed on 3 July 2008. Please sort it out. Thank you.
HOW THE HELL DO YOU REACH ANYONE AT NORTON? I HATE THIS SYSTEM.
IT'S A ROYAL PAIN IN THE ASS.
I WANT A REFUND AND CAN'T GET THROUGH TO ANY SERVICE.
I HAVE TRIED AGAIN AND AGAIN AND AGAIN TO GET THROUGH TO SOMEONE -ANYONE FOR OVER AN HOUR. YOU WON'T SCCEPT MY EMAIL ADDRESS OR PASSWORD. GET YOUR ACT TOGETHER AND CONTACT ME........DOES ANYONE EVER GET SERVICE FROM YOU?
what do i do to get a refund help
I wish to cancel my Norton antivirus.
I had Internet Security2008 and later downloaded 2009 Beta. The Beta was good for thirty days and when it expired it was a hassle with Norton to get back to 2008. Disgusting episode!!! No more Norton Betas
I have a disk to put Norton 360 Version 2.0 on my IBM 2000KP. I have to renew by Aug 30. From all the comments I've read, I'm fearful of trying to install. Aso the envelope says "Please see the manual for more details." I have not been able to find any reference to a manual. Please help and give me some reassurance that all the complaints above have been taken care of before Aug 30, 2008.
I have a disk to put Norton 360 Version 2.0 on my IBM 2000KP. I have to renew by Aug 30. From all the comments I've read, I'm fearful of trying to install. Aso the envelope says "Please see the manual for more details." I have not been able to find any reference to a manual. Please help and give me some reassurance that all the complaints above have been taken care of before Aug 30, 2008.
It appears that I am not the only one who has been double billed. Would you
please remove one of the billings from my Master Card? Is someone going to
respond. It certainly would be nice!
do not charge my card. i am using a differant protection provider.
call me 714 447 3800
How do I get hold of someone to speak to at Norton?
I tried to renew my account; my first two attempts by phone (not easy to find) failed after long conversations- I think a guy in (india?) got fed up. Finally, I was told: send a cheque for |£33. I did-3 months ago. Has anyone sued them for stealing money?
I changed carriersto fmtcswb.com and want to continue my service with the different email address
The old address was bbrown1@netins,net
New address is bbrown1@ fmtcswb.com
How is this done?
I have used Norton for at least 8 years with no problem. This year Norton would not
accept my registration stating that address was incorrect. My url has not changed for
16 years......How do I correct a correct URL ?
I have used Norton for at least 8 years with no problem. This year Norton would not
accept my registration stating that address was incorrect. My url has not changed for
16 years......How do I correct a correct URL ?
I purchased Nortons Internet Security for 3 users. I have downloaded it to one computer. How do I download it to the other two computers. What Nortons page will just let me download without asking me to buy another copy?
yesterday I bought an upgrade online ! Order number 4905758812
I have not been able to download or even access my account. HJow do i proceed.
I am being asked to renew my annual Norton AntiVirus subscription when I have a receipt dated Monday 31 March 2008 5.18am indicating an automatic renewal through charging my credit card for $60.00. The message ends with "You do not have to do anything! Thank you for your purchase.
Order number: VAB09485852 Date of Order: march 30, 2008
Product Serial Number: KKCTC3G3XMH7
I have been contacted that my subcsription will be renewed automatically as it going to be expired on 6th Oct: 2008. PLEASE DO NOT RENEW IT. I have thrown away my computer and I no longer need Norton antivirus. I have tried many ways and it is almost impossible to cancel a subscription!!!!
Downloaded this AM renewal for 2 yrs. The first download was not completed for some reason and I was required to re-enter all of the information the second time. Therefore, at 8:24 AM and at 8:55 AM I received completed billings referencing Orders 2095558289 and 2095558866 indicating that my credit card has been charged twice for the amount of $134.98. WIll you please review and adjust accordingly. Your service has always been excellent - but prefer not to pay double!! Thank you. Robert L. Gates
I dont want the 2009 antivirus program send to my computer, please cancell it.
I have paid my anual norton renewal account,Norton has cashedin the money yet I keep getting "Your account has expired & you no longer have security"I would like to get hold of somebody to explain why this is happening/or could you please review my account & make the necassary ajustments. Thanks in advance Brian.
I paid for renewal US$ 49.99 with Credit card on 31 Aug 2008, order no: 9532776354.
But no Renewal Code has been given to me.
please contact me at : sumantonusa2@yahoo.com
I upgraded to Norton 360 version 2 on 29 July 2008 and have downloaded, this was a month before my protection was due to expire. My order number is 1851420905 and my credit card has been debited with the amount due but I keep getting a message saying that my protection has run out, please put this right
I do not have a norton product, yet in june they took out 52.09 out of my account without my authorization. I have since then spoken to the company four times, starting in june. They keep saying that they are sending me the money back, but it never does get to me. Then I must start all over again, because they keep coming up with a new reason why it hasn't been sent. I really do not know how a company can still be in business that is doing this to so many people. I would never have anything to do with them and am telling everyone I know what they have done to me. To the rest of you that are in their grips, all I can say is "heaven help you".
how do you get to speak to someone at norton. they have billed me twice after I asked them not to bill me again.
HELP
I need help.!!I got a new computer and I don't know how to load my Norton anti Virus stuff etc on to it.Please contact me so I can get back in business.
Thank you
I'm in the same boat with alot of folks here. Bought the renewal, but, I still get the "EXPIRED" message. I can't seem to find a contact or a live advisor either. A little help please?
I just purchased the AntiVirus software. I put in my email address and you emailed me a temporary password. I can't make it work. My email address is bobscott63@gmail.com. Bob Scott
I can't get make it work using my e-mail address and pass word. Need help from someone.
i'M HAPY THAT I READ ALL OF THE ABOVE COMMENTS FROM NORTON USERS. iI THOUGHT THAT THE PROBLEM WAS JUST ME. IT'S NOT. I'M JUST ABOUT TO THE POINT WHERE THE RESOLUTION TO THE PROBLEM IS "CANCEL NORTON".
I ordered my renewal cd on line 9-08-08, and I received the cd a few days later, I didn't attempt to install it until 10/13/08.This morning I finished the installation, and was told that everything was completed, and that the key was was inclued and to go to ww.my Norton Account.com should I need to look up anything. Later when going online I was told that my account was expired. I need help. wtheodore @bellsouth.net
cancel my subscription please
I have purchased antivirus 2009 and my credit card has been charged with the amount as of 10/20/09. My computer has given my nothing but trouble since downloading the antivirus. Totally has lost any speed and continuously tells my I have a problem and to report it to Microsoft. I would appreciate any help you can give my and please look into my system what is wrong and correct it. Thank you,
Marlene FitzGerald mfitzy1950@vewrizon.net
I have just hung up the phone after holding on for 140 minutes with no result. Within weeks of renewing my protection in 11/07 - I had to take my computer to a Tech to clean the harddrive = as semantic had seized control of alll of its functions - so I haven't had any Norton product for the past 11 months and now I'm
I cancelled my subscription to you July 17 of this year. I do NOT want to renew. You were not authorized to take this money from my account. CANCEL this subscription and give me my money back.
I never authorized you to make an automatic renewal. I never did.
Cancel this and return my money. RETURN MY MONEY!
Do this now.
I have reported you to my bank and the FBI's Internet Crime site.
Return my money now and do not ever contact me after you do that.
I could not cancel by email. You offered no means to do that. No one ever answered your phone, either. So I sent you a surface mail letter. Now you pretend you did not get it. Never mind! Cancel my subscription right now and give me back the money you took without my concent.
please cancel my account #2087820902 as of today.
Thank you,
Mrs. Gilman
I have been on phone hold for an hour. I DO NOT WANT TO RENEW MY NORTON SERVICE. IF YOU BILL ME I WILL REPORT YOU. i HAVE SPENT MY WHOLE MORNING TRYING TO CONTACT YOU BY E-MAIL AND BY PHONE. ENOUGH IS ENOUGH
I have been advised by one of your service representatives to cancel a a renewal order placed on 10-24-08. I received a notice that I was enrolled and protected, but I kept getting a message on the computer that said it had not been renewed. The Service representative advised me to call and tell you all that I wanted to cancel the renewal order and also cancel the automatic renewal. I went through I don't know how many numbers and was finally put on hold - and I held for 4 hours and no one ever came on the phone to assist me. Please cancel the renewal order placed on the 24th and also the automatic renewal. She is sending me what I need through the mail. Please respond and let me know this has been taken care of.
Trying to install Norton360 Version2.0 All-In -One Security, but keeps returning "Invalid Product Key" when I key in given Product Key. What next?
how do i turn my norton on?
I AM TRYING TO GET ANSWERS FROM SOMEONE . I RENEWED OCT 5 2008, MY COMPUTOR CRASHED ON OCT 13 2008 , BEFORE MY PERSONAL FIREWALL WAS EVEN INSTALLED . IT WAS STILL IN THE PROCESSING STAGE AFTER THEY RECEIVED MY CHECK . THEREFORE , I HAVENT HAD ANY SERVICE AT ALL!!! TRYING TO CANCEL OR GET A REFUND IS LIKE A NIGHT IN LIVING HELL, PLEASE , CAN I GET SOMEONE TO CONTACT ME WITH THIS MATTER????EMAIL ME OR CONTACT ME BY PHONE 828-757-7886 PLEASE DO SOMETHING ,DONT JUST TAKE MY MONEY AND RUN!!!!!!!!
I tried to call you and only got into a computer circle with no way to connect to a person or to get a call-back appointment due to another computer loop.If I could get through to you on the computer I would, but after giving me a password you say that it is invalid too. How about a real live person to talk to? My computer tells me one instant that my account is fine, then the next instant that it is past due. I am then supposed to sign in to update it, but the password you give me is not valid. AAAAAAAAAA
Please inform me on how I can go about requesting a refund of:
SYMANTEC GENERIC SOFTWARE
ONLINE ORDER 776972505 10/31/08 $131.98
The software was not adaptable to my computer - what is the procedure for a refund? thank you, Major Mike Hubbard @ mjrmike@adelphia.net
Please cancel my account immediately. It is impossibe to do it with any of your instructions. I certainly have tried, both this year and last year
i feel that you are no help at all., i needed to reset my password and you sent me a new one which is no good because everytime i try it it don't work ,. what a crock., i'll take my business elsewhere thank you for nothing.
norton sucks
MY VISA WAS BILLED TWICE!!! FOR RENEWAL FEE!! OCT 22 &SEPT 28 2008 YET I RECEIVED AN EMAIL THAT I'M EXPIRED!! CANNOT GET TO ANYONE TO TELL THIS TO!! GONNA TRY CONSUMER REPORTS!!
My credit card was charged for the renewal on Nov. 6, 08 & on Dec 3 a Norton screen came up and said my Norton acc. had expired. We tried to contact Norton on line and it kept telling it was the wrong information and it's the same as when I first purchased Norton. Then I called the phone number and was on hold for an hour and they kept coming on and telling me how much they appreciated my business and if I hung up I would have to start all over. THEY OBVIOUSLY DON'T READ THESE MESSAGES OR DON'T CARE!!!!!!! I WON'T RENEW!!!!!
I JUST TRIED AGAIN TO LOGIN ON MY ACCOUNT AND IT KEEPS TELLING ME THAT MY E-MAIL OR PASSWORD IS WRONG. AND THEY GAVE ME THE PASSWORD. WHAT IS WRONG WITH UUUU PEOPLE. YOU'RE IDIOTS!!!!!!!!
i find norton to difficult to try and renew as a down load, i have canceled the credit card i used last year. and that seems to be a problem. you keep asking for my card number just to get this started. and i cannot give you the old one it does no longer exist.so please consider me an ex user of norton. i think it is time to try something new.
Mit abonnement skal ikke fornyes
I'm still getting messages telling me that my subscription has expired and I'm not protected against new viruses. My subscription has been payed so what should I do Please let me know grossb@shaw.ca
You people make it impossiable for the average american to deal with your company or get answers and solutions to simple problems.
My computer says my norton acct has expired, and when I try to verify it says it has automaticaly renewed. Which is it? I have not billed.
sport soccer
Have installed Norton 360 into 3 pc s now purchased new computer and uninstalled Norton in one old computer, how do i instal Norton 360 in my new computer vwithout paying as i am allowed 3 pc s !
I can see why people are so irate! I want to unsubscribe has any one ever figured out how to do that. I have been on the phone for over an hour and a half and no one ans. their must be an alot of people trying to get rid of norton so they are just ignoring us. Im going to tell my credid card co. not to pay them when my subscription is due..
NEEDING NORTON ASSISTANCE AND PUT ON HOLD FOR OVER ONE HOUR. FINALLY HAD TO HANG UP, NORTON SERVICE DEPARTMENT STINKS. I AM RETURNING TO MCAFEE!!! G. MUNSON
You inform me that my Noreton subscription runs out in a few days but it won't acept my password. Can I have a new one please? My email address is :-bryack@btinternet.com Plesase treat this as a matter of urgency.
I have just received a message from Norton saying they were renewing my subscription. This has been done without my permission using my Visa. Personally I am shocked to have a company brazenly do that.
I hate the Norton Company.....they really don't care if they provide good customer service. I'm paid for protection but haven't been able to download and NO ONE IN THE COMPANY GIVES A DARN. This is my last year with them.
i havent had the first popup, virus, or any other complication since i purchased my pc w/norton antivirus preinstalled. i just purchased norton for another trouble free year! HEY NORTON, I WILL GLADLY ACCEPT FREE TOP OF THE LINE UPGRADES so i can share this experience with my peers! thanks guys keep up the good work.
i havent had the first popup, virus, or any other complication since i purchased my pc w/norton antivirus preinstalled. i just purchased norton for another trouble free year! HEY NORTON, I WILL GLADLY ACCEPT FREE TOP OF THE LINE UPGRADES so i can share this experience with my peers! thanks guys keep up the good work.
It appears pretty obvious from the past posts that this url was not intended to do anything to expedite the cancellation process. Therefore, if you charge my card, which I do not want, I will refuse the charges and authorize a chargeback from the company. This is no way to run a business, but you already know this. Its pretty obvious you are "running" something other than a business. But people are catching on, just read your posts sometime.
I have an account, but it wont let me get my product key so I can actually use the program...
Were is the order status page?
I have an account. I have a new hard drive, help me to confirm the account.
I purchased new norton, typed in password you sent to me e mail - keeps coming up wrong password ???????
To whom it may concern: i have not used Norton for over a year and now they have billed me for a renewal. How do I stop it? Charles R.Fenster, 2550 21st Apt 410 Gering, NE 69341.
e-mail: charlie@fensters.com
thanks
This is going to proably sound stupid, but I need help with the norton accounts thing. I created one for Norton Safe Web but I can neither use it for the norton account thing nor can I create one for it because it won't let me use the same email address. How do I solve this?
I was ask to back up all of my important files bofore i could run a comprehensive scan but i was told to configure backup in order to do so,i went ahead and clicked yes,i then ran backup and was asked to sign in to the norton account but i keep getting a response that they're unable to enable on-line backup for me.How i'm i to go about solving this problem?
this is the worst outfit i've ever dealt with. let me cancel !
Got a warning just now that I am not safe from viruses. I bought a Norton 2009 CD and downloaded it last week. What's my problem? Who should I contact and how?
I Wish to cancel my norton subscription. I do not wish you to deduct $79.99
from my credit card. Please do not deduct the money from my credit card.
My e-mail address is ama82602@bigpond.net.au. I tried to get into cancel it
but it kept coming up wrong password. So please do not deduct any money
from my credit card
Every time Norton is installed or renewed it locks out my Lexmark Scanner.
I then waste 2 or 3 days dealing with both Norton and Lexmark techs before Lexmark finally get it to work.
Trying to contact Norton is a nightmare. No phone; no internet contact without an account number !
Every time Norton is installed or renewed it locks out my Lexmark Scanner.
I then waste 2 or 3 days dealing with both Norton and Lexmark techs before Lexmark finally get it to work.
Trying to contact Norton is a nightmare. No phone; no internet contact without an account number !
Our case number is 491481614; we spoke with a norton employee due to problem with Norton receiving our debt/credit card for the internet security renewal. Norton will not receive our debt/credit card; please help us.
Our case number is 491481614; we spoke with a norton employee due to problem with Norton receiving our debt/credit card for the internet security renewal. Norton will not receive our debt/credit card; please help us.
Our case number is 491481614; we spoke with a norton employee due to problem with Norton receiving our debt/credit card for the internet security renewal. Norton will not receive our debt/credit card; please help us.
it seems like a lot of us are having same problem Norton not letting us access our accounts to cancel subscriptions ive just been stung for £68 and being unemployed its an expense i can do without plus i dont ever remember agreeing to them hitting my bank card at least Dick Turpin wore a mask!
Paid my money, did the download. Now you tell me I need to renew my expired subscription. What the hell is wrong with this company? Now I deal with VISA to refute the payment and have to get a new virus scan. And what's up with locking out I-Tunes?
How can I cancel my Norton Account? I've been trying hard to find a way to do it, but unfortunatelly it seens that once you've decided to create one you've been caught forever. I'd like to know where is the respect for the clients rights on using their liberty on deciding when and how long they want to use this account. I'm feeling as a foolished clown and stilll hope to find a final and definitly answer for cancelling it and finally get my power on decidind what I want. Thanks.
I no longer want your services. Do not send me any more renewal information
I"m getting repeated messages that the 360 program is about to be deleted, however a previous pop up on this web site indicates I have 31 days left on the old subscription. I have had some exasperating experiences with your program and it is absolutely vital that I get in touch with a REAL HUMAN BEING to deal with soon, or I will delete all of the installation.
i WAS INFORMED THAT MY SUBSCRIPTION WAS TO BE AUTOMATICALLY RENEWED. i RECEIVED AN EMAIL SAYING THAT 49.99 WAS DEDUCTED FROM MY CREDIT CARD. THE SCREEN COMES UP SAYING THAT MY ACCOUNT HAS EXPIRED.WHAT
i WAS INFORMED THAT MY SUBSCRIPTION WAS TO BE AUTOMATICALLY RENEWED. i RECEIVED AN EMAIL SAYING THAT 49.99 WAS DEDUCTED FROM MY CREDIT CARD. THE SCREEN COMES UP SAYING THAT MY ACCOUNT HAS EXPIRED.WHAT IS
i WAS INFORMED THAT MY SUBSCRIPTION WAS TO BE AUTOMATICALLY RENEWED. i RECEIVED AN EMAIL SAYING THAT 49.99 WAS DEDUCTED FROM MY CREDIT CARD. THE SCREEN COMES UP SAYING THAT MY ACCOUNT HAS EXPIRED.WHAT IS GOING
I installed Norton 360 a few monthes ago for virus, spyware, trojan protection.
After visiting the "YouTube" site my security alert idicates 38 infections have
entered my PC. I thought Norton 360 was to protect me from viruses and
give me alerts when my PC comes under attack. Please help me clear
these viruses with the Norton package I have currently installed.
I installed Norton 360 a few monthes ago for virus, spyware, trojan protection.
After visiting the "YouTube" site my security alert idicates 38 infections have
entered my PC. I thought Norton 360 was to protect me from viruses and
give me alerts when my PC comes under attack. Please help me clear
these viruses with the Norton package I have currently installed.
I installed Norton 360 a few monthes ago for virus, spyware, trojan protection.
After visiting the "YouTube" site my security alert idicates 38 infections have
entered my PC. I thought Norton 360 was to protect me from viruses and
give me alerts when my PC comes under attack. Please help me clear
these viruses with the Norton package I have currently installed.
You advivsed (on several e-mails) you did not have my details to update my norton account. I purchased a norton disc and loaded onto my P C Next day you did the same and then took the cost from my credit card. Could you please tell me how to cancel my account with you and stop you from using my credit card details. I have send you several e-mails but you just ignore me. I admit i was very foolish to furnish you with my credit card details. To add to my troubles my computer is so slow since i downloaded norton, i can't be bothered to use it.
I have tried for 4 days to get my forgotten password. None of the temporary passwords show up. I expire the 27th, HELP I would like to renew but have new credit card number and can't get it to you. I will send it when you tell me how!!!
Have just read all the complaints. Agree with all of the problems reported. Would think that there would be some indication by Norton/Symantic that something was being done to correct situation.
DID YOU RENEWED MY ACCOUNT ????? , BECAUSE MY SISTEM KEEPS TELLING ME THAT YOU DIDNT , BUT YOU ALLREADY CHARGED IN MY CREDIT CARD FOR YOUR SERVICE .
WHAT IS HAPPENING ??????
I wish to turn off the automatic renewal feature. I have purchased the Norton AntiVirus 2009 from London Drugs and have already loaded it onto my computer. Please confirm that you have received this message.
Twelve Months ago I changed my computer and tried to install my existing Norton to my new computer without any joy, so Installed another security firms details. Today 8th March 2009 I received a RENEWAL subscription payment which was taken out of my account without me being informed for the amount of £39.99, will you please repay this amount into my account as soon as possible.
i no longer use credit cards so take me off automatic renewal and i will get it manually.
I NO LONGER USE CREDIT CARDS SO PLEASE REMOVE ME FROM AUTOMATIC RENEWAL AND I WILL DO IT AUTOMATICALLY
please don't use my credit card to renew my account .please remove it from your files thank you . merlin grimsley
How come I renewed my subscription last month, gave my credit card #, received three e-mails confirming the renewal, and then got an alert message saying that my subscription is about to expire?
Where is your phone number so, that I can talk to a person, not to a machine?
Cannot seem to find a way to cancel my Norton antivirus subscription which came as an add-on to my internet provision. What can i do to get them stop taking money for something i no longer use. i keep going round in circles to try and find a solution. please HELP !!!
Cancel my account right now. Dont play games. Dont touch my credit card
How do I cancel.......????? I just got an email saying that I will be billed again and I do not use norton and do not want to be charged again. Six months ago I spent an hour on telephone trying to cance auto charge and was told I no longer was enrolled.
I AM TRYING TO CANCEL MY SUBSCRIPTION; YOU SAY GO TO YOUR ACCOUNT AND CANCEL. HOW THE HELL DO YOU GET INTO YOUR ACCOUNT??YET YOU TAKE MONEY WITHOUT MY AUTHORISATION; THATS AGAINST THE LAW.
Havent used norton since my computrer was hit by lightning April 2009.
Corrrection:
Haven't used Norton since my computrer was hit by lighting April 2008, unable to cancel Norton subscription.
subscribing is good, it has helped me to solve my anti-virus problems but they shuld extend the number of system per anti-virus program
How do I cancel my subscription. I no longer have my lap top.
L John Barber
I had to re configure my computer and need to re install my norton but can't find a free download
we renewed our subscription and the remaining 3 weeks from last years didn't carry over.also we had to change our internet provider from verizon.net to myfairpoint.net and now we can't log in our account. our old product key is jpdrt-k4tgr-ty3w4-8gjxk-t2m76 and our current product key is jgdjg-bhddc-dp4j3-y22ph-3mjyb we have called norton pipeline with no response..thank you SKIP SZELEST
norton is blocking every site i visit how do i stop this from happening
Misy subscription will terminate next month. My Visa credit card was comprimised and I was given a new card. I need tochange the card nunber in your recordds. How do I do it without me comprising it again? Please contact Me.
My subscription will terminste next week.My Visa creit card wascomprimsed and I was givena new card. I need to change the card number in your records. how do I do it without comprising it
IN ORDER TO CALL THE ATTENTION TO THE MANAGEMENT, i AM WIRITING IN MY NATIVE LANGUAGE:
NORTON NO VALE NADA ES UNA MIERDA . LOS EXECUTIVOS Y LOS OPERADOES SON INFORMALES. TENDRAN QUE SER INVESTIGADOS POR LA SEC (Securities and Exchnage Commisiion) O LA POLICIA EN CONTRA DE LA MAFIA!!!!!!!!!!!!!!!!!!!!!!!!!!!.
ABAJO DOY EL PASSWORD TEMPORARIO QUE ME DIERON Y DE NUEVO ---COMO CINCUENTA VECES RECIBO EL MENJAJE:
YOU HAVE TYPED THE WRONG EMAIL, address or password. Please try again.
Sign in to your Norton Account and e-mail account.........
H3WCGGX9DM37 This
In conclusion, I am very dissapointed with this company.
Raymundo J. Chico
I receivec you notice that my account has been renewed, butmy lap top says my virus program is delinquent, not worrking and my PC is at risk. My old e-mail address was ktgreenesr2001@yahoo.com. My new address is kgreene5@cox.com.
Order No. is VAB27892939, my Product Service No. is R8BQ6QR7XWB April 23, 2009
551 Redstone Ave.W. #16
Crestview, FL.32536 US (850) 865 0320-cell
What can I do now??
i have not really been able to update for about 6weeks am worried.
i have not really been able to update for about 6weeks am worried.have like six licences only but 1 works by luck the company is really worried
This must be the most lousy site on the internet. It does not seem to bother you folks since I see nothing but bad comments. What's up???
We bought a Norton 360 3.0 version and downloaded on our computor. Apparently I can't remember my old password and you gave me a new temporary password. When I went needed to put the password in again, I put the temporary password in and it wouldn't accept it. In the email you sent me you said that this temporary password is only valid for a limited time. Does that me I will lose my protection If I can't get a new password on my account? Please let me know How I can put in a new password.
To re install norton 360 on my wife computer
I had to erase completely the hard disk of my wife comupter et do a new instalalation. I have a valid license purchase march 28 2009product key tdwcq9q3gt6vkgdmyx2wkxckx. Please supply me instruction to re install the product on my wife coumputer.
Thanks.
Gilbert Baril
please take care of my account it is paid in full until June 9,2010.
Quit trying to collect another subscription for the same thing.
I Wish to cancel my norton subscription. I do not wish you to deduct $79.99
from my credit card. Please do not deduct the money from my credit card.
My e-mail address is clivebmarshall@tiscali.co.uk I tried to get into cancel it
but it kept coming up wrong password. So please do not deduct any money
from my credit card
I do not want the automatic renewal of your Anti virus!
Your site will not accept my correct email address or password(even the temporary ones you have given me!)
You are updating this product without my agreement,weeks before it needs updating and you do not even tell me when you will be attempting to withdraw the money from my account!
This practice is disgusting and surely illegal,I hope someone does something about this.I notice nearly all comments left on this site are from others in the same predicament.NORTON STINKS.
SIGN IN!!!!
IS THAT SOME KIND OF JOKE?
YOU WONT LET US SIGN IN!!!!
DO YOU WEAR MASKS???
YOU ARE ABOUT TO TAKE MONEY FROM ME,WHICH I CANT AFFORD TO SPARE FOR A PRODUCT I DO NOT WANT!!!
IT SEMMS I CAN NOT DO ANYTHING ABOUT THIS WITHOUT RISKING MY COMPUTERS SECURITY,SHAME ON THE LOT OF YOU,PAY YOU OR STRUGGLE TO FEED MY FAMILY!!!
YOU SHOULD BE THOUROUGHLY ASHAMED
I have received a renewal pre-billing notification but I do not want to renew. I cannot get into my account to turn off the renewal. Is this comment page the only way to get in touch with Norton ?
I need help with downloading. It stopped downloading and told me error creating thread.
Getting a little worried reading all these negative comments on here about being ripped off, lied to, betrayed. Should I even install this crap? does it work?
they already have my money and my card info....WTH IS GOING ON???
WHY AM I EVEN ON THIS SITE AND WHAT IS A HUB???
Why when I go to call norton it says 30 min wait time, and 24 hr wait for email response.
I smell a scam.
I was going to renew my Norton 3 in 1 but it might be easier to un-install, and buy a new 3 in 1 disc and start a new account
I have been accused of using my Norton 360 on another computer and cannot get any sense to reinstate the rest of the term of my subscription. Passwords do not work so i seem to have lost my money.
Hello, my computer crashed a month ago, and I had a new mother-board put in. Now by Noron-Symantec program is gone. Please get it back for me .Here is the product key.TBW9CM2WBD27TDYGRQBF9PT9W9JHQ764DW nORTONS 360 vERSION 3. tHANKYOU. Marilyn
I have a message from you stating "Congratulations! you have successfully updated your billing information" It is automatic renewal, so why am I getting messages that it is expired? Message ID 3850940957
i initially installed a nortons product that i purchased from Staples back in 2001 when i purchased a computer that i had built at a computer show. The first few years went well. About three years later and a few months after my annual renewal was billed to my credit card, I got a message that my subscription was about to expire. I had misplaced all the documents i needed to dispute this expiration so out of fear of not having antivirus protection, I without realizing it, used a second credit card to renew my subscription. Since that time I have been getting double billed annually. I have had no success contacting nortons. and I AM SOOOO ANGRY I WANT TO CAUSE PHYSICAL HARM to someone from that company. IT is sooo not fair and I feel trapped. I had my system stripped and reinstalled within the past two years and now use another antivirus software so i want to sever my total relationship with nortons. when i wrote my bank to have them stop accepting charges from them they sent me a form where i had to document some level of fraud. That did not seem to work either. I NEED|HELP!!! i will try that phone number that was posted earlier and i hope it works. Thanks everyone.
I recently purchased Noron 360 Version 3.0 for My computer. I am supposed to be able to protect 2 additional computers. HOW?????
Hello I purchased norton 2.0 edition since 2/20/2009. It is supposed to be good for 3 pc but I'm able to intalled it on 1 computer only. I had tried numerous times to install in my two other pc's with no succes. How do I go about intalling let without paying again.
I purchases a Norton Anti Virus, but I cant remember my password, as I have had to do a complete recovery the norton aniti virus running now is for only 52days where I paid for a year.
L have a new Norton 360. It went good until pass wood. It finial accept the temporary password. I did not get a chance to put in a new one.
Has there been any notice of the pending lawsuit against Norton for not honoring the full time of subscriptions before renewing one's contract?
My present NZ Symantec Norton Virus runs out on the 26th June 2009, on the 1st May 2009 I renewed my account Order number 4544093315 and paid the NZ$59.99 BY Visa. I would be very pleased if you acknowledged this account being paid and switch my renewal for the coming year. Thanking you Una Collins I understand the order information has been stored in your Norton Account.
recently purchased norton 360 version 3 but i am told repeatedly i have no cover and my product key is wrong. unable to contact norton by phone, how do i contact you.
Please help me download to my 3rd computer. I purchased for 3 computers but had to do a restore on one and then had to reload the Norton. Now I am unable to load on the last one. Thanks for your assistance.
I have paid for Norton 2009 from my work computer. The purchase is for my computer at home. I have not downloaded it yet. Please advise.
Thank you.
Jacob J. Smith (jacobjosephsmith@gmail.com)
Do not charge my account for anything. I do not want to renew, please cancil my subscription
I purchased your Norton anti-virus program and then have not been able to download it. I cannot make contact with the conpany to cancel purchase. I need address. 06/20/2009!
Check on my account please. POP ups constantly by System Security says I have viruses and needed coverage. I resently cleaned out a virus, $100. Geek Squad, and they said I should of had plently of protection thru Norton, but got one anyway. HELP. Am I covered and how do I get rid of this constant pop up.
I bought Norton on the internet a couple weeks now and have not been able to down load the protecton and not able to contact a person, or get any kind of assistance in down loading, cancel my program. I don't know how to help so Please cancel my Norton progam.
I purchased an updated Norton service on May 25,09, I received a conformation the same day but I have been deluged with information saying my subscription has lapsed. My Discover statement shows you have been payed but I have had no protection for over a month. If you don't want my business please refund my mony and I will go elseware. Also I don't expect to pay for the month I had no protection. Frank Pursel
do you have a anti virus which is free but latest
do any humans work for norton.I would like to speak to one.I want my subscription cancelled
ILOST MY DISK BUT I HAVE EVERY THING ELSE, KEY,BOX IT CAME IN ETC ETC....
I TRYED TO SEND SYSTEMATIC MY INFO AND IT WOULD NOT ME PUT MY PHONE # IN??WHAT DO I DO
Can I add my name to the queue (of thousands?) who have paid (i.e. you have fraudulently removed money from my account) and still log on to see the message at the top of my screen "PROTECTION EXPIRED!"
What a joke! I'll never buy another Norton Product or Service. Asking for help is like asking the Government for bailout money when you're not a banker, there's no use in doing it.
Cancelation of service: Please be advised that my credit card company has been notified not to accept any more billings from NORTON. As of this date, July 24, 2009, I hereby resend my authorization for Norton to bill my credit card account for your product/service.
Can you please contact me to cancel my account due to my impending retirement
please don't renew
thanks for the info concerning all the problems with Norton. i was trying to figure out why I am getting the run around with figuring out out how to install norton 360 to my second computer...seems I am not by myself. I don't need the headaches!
i dont get were my disc to down louwd is please mail it to me.
Please cancel my account
Please do not automatic renew
Iwas having norton internet security as installed in coputer as trial version which expired.Now i suscribed for norton 360 which asked for windows update.after windows update when computer restarted both norton sign is on desktop.when iam clicking on logo of norton INSTALL it is showing another installer is running please wait.how should i install new norton 360.is it require to remowe old trial version logo ? if yes then how to remove that and install new norton 360
My name is John Dewar and my Product Key is:
VDF8P8CGB8BKBJ4VX6X2T9M24
Could you please tell me if I am covered. My renewal should be automatic every May. Thank You,
John Dewar
my email is: jdewar@web-ster.com
i have been trying to access my norton account.
Forgot password so am told I'll get new password in email. It never conmes. Help!
I have been billed twice for the same Norton 360 version. Please take off one.
My product key is:T7JYDQPPF2K888JXV6KC9HDB4
Serial #JPFTVRYDPGPB Please cancel my order and give
me credit for this service.
DFHhueyslick@aol.com
order#781905308 dated july25 09 is paid and not getting credit for jt whats up fix your f-n system
How come I renewed my subscription last month, gave my credit card #, received three e-mails confirming the renewal, and then got an alert message saying that my subscription is about to expire each time I open my computer, yet another message says my subscription expires on 29 August and an automatic renewal will take place on 14 August. What the hell is going on with NORTON.
I am looking for a new service provider.
I have had the same experience in trying to renew as some of the other people. Norton is very disorganized. Have tried to talk to a real person but to no avail. I have notified my credit card people not to accept any charges from Norton. N. A. L.
thanks norton my computer is much faster and safer
Please cancel my subscription immediately as I have already re-newed it and still have 225 days of time remaining.
I want to finish completing my Norton Account, how do I do that? I was told to come to this web site now what?
thanks .now I think my computer is safe from virous.
Why am I receiving a notice that I only have 8 days left with my Norton virus protection? I reordered on July 30, 2009. Order # 2560058935. Please contact me and let me know what is going on...
A week ago I really had problems with my Norton Account. I got through to Norton and the Help Desk stayed at least 45 minitues on line with me until he fixed the problem. Also I had a couple of follow-up call to make sure the problem was solved. Thanks Norton!!!!
$76.45 was paid for a new subscription of Norton security for my pc. It would not download, but it very willingly took my payment. I am not a happy person. I want my money back NOW.
I would like to "RENEW" at the suggested $69.99 price--but
your system (UGH) makes it imposible to do so? Please no more pop-ups!
I paid for upgrade on April 28, 2009 and it is not and has not been installed. It seems that I have trouble every time I try to install your product--can you please get this corrected NOW! And in the future make things easier to use.kay@alphaequine.com If you would like my invoice/order details, please e-mail me and I will give them to you!!!
I have Been charged as an on going charge for my norton anti virus $99.95 which I have disputed with my bank and have currently on hold.
nOW i HAVE SINCE CANNED ALL USE OF NORTON 360 AS IT DID NOT WORK TO MY SATISFACTION.
Only to get a bill charged to my my credit card.
I want all ties with norton anti virus cancelled and the $99.95 charge reversed.
I did not realise I authorised you to continue to charge me.
Please make contact with me on my email eionp@yahoo.com
I have Been charged as an on going charge for my norton anti virus $99.95 which I have disputed with my bank and have currently on hold.
nOW i HAVE SINCE CANNED ALL USE OF NORTON 360 AS IT DID NOT WORK TO MY SATISFACTION.
Only to get a bill charged to my my credit card.
I want all ties with norton anti virus cancelled and the $99.95 charge reversed.
I did not realise I authorised you to continue to charge me.
Please make contact with me on my email eionp@yahoo.com
forgot my password
In Aug. last year I notified Norton I was cancelling and bought a new anti-virus from AVG. I also e-mailed Jason Munday of this action and asked him to remove me from all liat that I am on at norton.On Aug 15,2009 I received a renewal notice for my non-existing norton product. I will not pay for it and again I want you to remove me from your atuomatic renewal list. Today is 9-01-2009 well within the 60day notice of refusel of your attempted product being forced on me. It is not in my system and neve will be.
I am trying to cancel my automatic renewal and have been on the phone for over an hour listing to your dumb music and waiting for someone to say hello. Does anyone work there or are they all having coffee?
turn off my automatic renewal-I wish not to have norton
Bought a HP in June - then Norton 360 downloaded. order #781223169. Can install, says removed old symantec but didnt as when restarted just starts all over each time. Its a circle I guess thats why you call it the 360? How do I get it installed and get my moneys worth, since it has cleared my charge card 2 months ago. ??? Do i have to call on the telephone.
Bought a HP in June - then Norton 360 downloaded. order #781223169. Can install, says removed old symantec but didnt as when restarted just starts all over each time. Its a circle I guess thats why you call it the 360? How do I get it installed and get my moneys worth, since it has cleared my charge card 2 months ago. ??? Do i have to call on the telephone.
I need to TALK to a service rep. Please give me a valid phone number. Toll free
Why don't you post a phone number?
I have been trying to install norton 360 since 8pn last nighjt but was unable because it said there was an error to try again. I have been trying again for 6 hours. Can't find out how to cancel my subscription. How in the hell do I do this so I can go buy mde an anti virus.
I HAVE NEVER EXPERIENCED SUCH A FRUSTRATING SYSTEM AS NORTON. I HAVE LOST MY MONEY NOW THAT I AM SWITCHING TO A FRIENDLIER ENGLISH-SPEAKING SYSTEM. NEVER AGAIN.....
How do I get to Norton Billing? I do not wish a 2 year renewal but 1 year. I do not wish automatic renewal...
Fred King
I ended up buying a new verion of Norton 360 on disc as I could not update my virus protection on my old version which was good until Oct. Now you want to charge me for an automatic renewal which I do not need. It says to access MyNortonaccount.com and to prevent charges for updating my version. Where in this website do I do that? You certainly make things difficult to get any service. Euxine Fax
I want to stop all my norton accounts & have my money returned#256020527 Message ID 3865747619 You have by far the lousyst phone set up in the world
i have renowed my subcription, and my subscription ends on 05/07/2010 my account #J7VK6GGX24DWPXRRBGTHDVPJ7VKVK6GGX24DWPXRRBGTHDVP.im tired of being told i need to renew my subcription. when im due to renew again, i just may get another web security program.
i have renowed my subcription, and my subscription ends on 05/07/2010 my account #J7VK6GGX24DWPXRRBGTHDVPJ7VKVK6GGX24DWPXRRBGTHDVP.im tired of being told i need to renew my subcription. when im due to renew again, i just may get another web security program.
To try to renew with Norton is REDICULOUS....AND NEAR IMPOSSIBLE. Today is 9-21-09. I paid for the renewal on 9-7-09 and still do NOT have protection. Really....is it always going to be this difficult? and am I ever gonna have service from Norton????
How do I cancell my renewal that is due on Oct 22 2009 ?? I have had it removed from my computer
This is the most user-unfriendly site I have EVER encountered. I notice a LOT of unhappy users in these list of comments as well. I will NEVER purchase a Norton product again. I am removing it from all of our PC's and laptops. Sites such as this should be answerable through a consumers' organization!!
I have been charged for an anti virusI don't want, How do I get a credit?
I purchased a one year extension to Norton Antivirus but it appears it did not get installed properly on my computer.
The product key number is:
TYR4Q62VG7RQF9B8GWGMY9MB 98HTMF7V8QD
Can someone contact me to help me finish setting it up?
Thank you, signed Monique Beauregard
I took your program off my computer (at least I think I did) - I tried another program. It says that I had just signed again with you folks and had paid $70 plus dollars to you. Is there a way I can get a refund? Thank you! Also I could not sign in to this site - forgot my password.
I purchased Norton in August. I was billed $45.00 August 10th for what I believed was a one time charge. I was charged -AGAIN- another $34.99. I want my account creditted ASAP. and I would like for you to contact me.
i recieved conformantion from norton 180909 thanking me for payement £54.99. today 290909 still telling me not set up. how do i get thro. ihave tried many times using their system. it doesnt work
I just renewed my subscription BUT the program won't finish...it keeps uninstalling the system and won't install the program I just bought...what do I do??? I WILL NOT pay for a program that isn't installed.
How do I activate my product key? I have been trying but I can't please help?????
I bought Norton Internet Sewcurity 2009 on 5th SEptemberand my computer maintenance man has been trying to instal and activate it - till date the 30th. None of the help, repair, or so-called on-line numbrs seem to work. Since yesterday some "Remote" method was tried out by some shifty "shift worker" of Norton in Chennai - again failed. There is no NORTON - it is a montrous scam run by crooks.
I paid for Norton and I did not get a dom thing.
This sucks Big time. Can not even get a phone number to these people.These people need to go to prison.
Dealing with you people is how being raped with a dry corn cob must feel.
Please cancel my account, do not take payment from my card
I am unable to download due to not having broadband.
I have not been able to get my account my password as acknowledged on the order confirmation is not being accepted. please e.mail me a.s.a.p to acknowledge receipt of this message
Please cancel my account, do not take payment from my card
I am unable to download due to not having broadband.
I have not been able to get my account my password as acknowledged on the order confirmation is not being accepted. please e.mail me a.s.a.p to acknowledge receipt of this message
Please cancel my account, do not take payment from my card
I am unable to download due to not having broadband.
I have not been able to get my account my password as acknowledged on the order confirmation is not being accepted. please e.mail me a.s.a.p to acknowledge receipt of this message
i accepted your offer of 360 version 3 and you billed my creditcard. now i keep getting notices that my account is going to run out in 30 days, only 1 month since you took my 100 dollars? please confirm my yearly subscription will automatically come into effect in 30 days, and automatically negate your noticesof running out ... kev
I submitted the wrong Password, but how can I give you the right one without everyone knowing what it is. You are the hardest people to get in touch with. Like other comments, why don't you have a telephone number to reach you?
i have got a new computer but it does not show how i get it on my new one. So if you would send a e-mail telling me what to do.
Thank you so much
jeny627@sbcglobal.net
Would someone please contact me from Symantec concerning account for Norton 360 which I purchased in August, 09..
i paid for 2010upgrade by credit card but seem to be having problems downloading and installing it could some body help me please with this
I have read some of your comments from 2 years ago. You haven't made it any easier to cancel subscriptions to your product....! I have an automatic renewal set up and I no longer want this to go ahead.......I logged into my account yesterday from the reminder generated (! on computer) but when I logged in the 'automatic renewal' option was not available to me. When I attempted to log into my account via the web page www.myNortonAccount.com it does not recognise my account (but the only account it allows access to is a hub account, which I haven't got). I have not been unhappy with the product but would appreciate the ability to cancel my renewal and remove my banking details. Please help.
I renewed my Norton security in April this year and paid for a new year. However, after having a new Hard drive fitted on my pc, I tried to reinstall my Norton details, using the Product key given at the renewal, but it wont accept it. Neither will it accept the original product key. Only option is the 60days remaining? I have paid for another year, so would like it installed for another year! Renewal product key is TKR83 49KFD 6R49X KCGVX R979Q. Order number is 1856812475. Please help. Yet again, why no phone number?
norton
Don't renew my Norton account in November. I don't like doing business with a company you can't get in touch with by telephone.. I tried three or four times to put the temporary password that was given to me and the message was "incorrect password".
On October 14, 2009 I tried to automatically download the Security upgrade and charge it to my credit card. Luckily I printed the order. The number is 4415870518 for $49.99. I continued to get warnings that it had not been updated. Since I could not successfully complete this myself, I had my neighbor come to see if she could. I now have another order confirmation from October 22, 2009 with the #NP1362998 for $54.99. Will I be charged for the first download that obviously never downloaded. Would you let me know. Why is automatic have to be so difficult? I have to get someone with a 4 year computer degree to do this for me every year.
Please contact me with a way to get into my account please.I put in a password it didn't like it and I got a pasword from you and it does not work either. Please contact me asap as I just signed up today and would like to get things finished in my account with Norton.
My Norton account is coming up for automatic renewal and only goes so far. The pop-up says my account is automatically renewed, but then the original pop-up says your account has not been renewed and I am unable to click on next, just finish. Problem?
I received confermation I was updated July 19 2009 but still getting notices to renew,Why.
On 01/18 55432860j00dk9ez9 Norton Annual Renewal
877-294-5265 CA $ 49.99 I am forever getting notes about renewal
I CANNOT GET INTO THE SECTION OF THE "MYNORTONACCOUNT.COM" TO CANCEL THE "AUTO RENEWAL" HOW CAN I "E" MAIL NORTON TO CANCEL? PLEASE HELP ME!
How do you cancel a subscription? I tried to follow the instruction to find a place to "click" off and it is not there. I tried all of the suggestions!!!!! Do not bill me for this account.
Wow! I can not believe that you have so many disatified customers and do nothing to bring your service up to speed. Providing a way to contact you would be great. Finding a way to discontinue your practice of double-billing would be commendable. I am trying--unsuccessfully of course--to get into mynortonaccount.com! I was never given a temporary password. I got a "This web page has expired" message.
I have been charged again for Norton, which I have not used in a few years and do not ever plan to use again. How in the world do you ever stop this crap? I am coping all the comments from others and sending them to our Attorney General and the Better Business Bureau ,perhaps we can all get our money back from this RIPOFF BUNCH
Please cancel both orders that were made. The numbers are
NP1487597 made on November 3rd and #1572813 made on November 10th, 2009. Please do not send these. DO NOT DEBIT MY CARDS. I DO NOT WANT THESE. I HOPE I DO NOT HAVE ANY PROBLEMS WITH THIS.
Kathleen A. Jones.
Please cancel my account. Do not automatically renew ever
Order number:782279343
This Norton has screwed up my computer, I want it off and my card credit for the 60 dollars you charged me
sign up for one year and you took two years from my bank account please put my money back in my account $111.00thank you and I dont see my name any place on the norton list.
jst tell me how can I get rid of this NOrton. They charge you without you knowing. automatic renewal. I never asked for that. They are thief. And I do not know if I can get cancel it at all, it works or not.... damn...
Is not there any lawsuit against that?
Im so mad ....
this is the worst company i have ever dealt with. you can not get through to them. all one gets is recordings that last for a very long time. when i finally got through one time i could not understand the person i was talking to. FINALLY i got a telephone nuber where i could talk to A REAL LIVE PERSON who i could understand. now lets see if he did his job and canceled my automatic renewal.
the number to call is 1800 695 0678 hope this helps other frustrated people.
this is the worst company i have ever dealt with. you can not get through to them. all one gets is recordings that last for a very long time. when i finally got through one time i could not understand the person i was talking to. FINALLY i got a telephone nuber where i could talk to A REAL LIVE PERSON who i could understand. now lets see if he did his job and canceled my automatic renewal.
the number to call is 1800 695 0678 hope this helps other frustrated people.
I HAVE MISTAKENLY PAID BY CREDIT CARD TWICE FOR A PRODUCT AND HAVE BEEN GOING ROUND IN CIRCLES TRYING TO FIND OUT HOW TO GET A REPAYMENT TO MY CARD ACCOUNT. DOES ANYONE KNOW OF A WAY TO GET TO TALK TO SOMEONE
I HAVE MISTAKENLY PAID BY CREDIT CARD TWICE FOR A PRODUCT AND HAVE BEEN GOING ROUND IN CIRCLES TRYING TO FIND OUT HOW TO GET A REPAYMENT TO MY CARD ACCOUNT. DOES ANYONE KNOW OF A WAY TO GET TO TALK TO SOMEONE
What is going on anyway? I keep getting messages saying I need to upgrade, but when I go to the site you say all I get is comments from disgruntled customers. That tells me you don't treat your customers with good customer service. So what gives? You don't just say go to a certain site then we can't do what is asked. So what give?
What is going on anyway? I keep getting messages saying I need to upgrade, but when I go to the site you say all I get is comments from disgruntled customers. That tells me you don't treat your customers with good customer service. So what gives? You don't just say go to a certain site then we can't do what is asked. So what give?
I'm trying to get my key code for my 2009 cd.
I have Norton Anti Virus installed but having installed an update yesterday my anti virus is inactive (red cross in Norton logo at bottom of screen) and a pop-up says I have no protection. How can I reactivate ?
comprei um notbuk da positivo que veio com um ano de norton anti-virus grates, mas eu não tenho a chave que ativa o mesmo.
pesso que me orientem a respeito....
comprei um notbuk da positivo que veio com um ano de norton anti-virus grates, mas eu não tenho a chave que ativa o mesmo.
pesso que me orientem a respeito....
CAMCEL MY NORTON INTERNET SECURTY SYSTEM AUTO-RENEWAL PLAN AND DO NOT RENEW IN DECEMBER 2009. I HAVE TRIED TO CANCEL THE LAST TWO YEARS AND YOU STILL OWE ME FOR THOSE TWO YEARS. WHY DO YOU NOT RESPOND. ON CHECKING WITHE THE WASHINGTON STATE ATTORNEY GENERAL i WAS TOLD HOW TO PROCEED IF YOU FAIL TO FOLLOW THROUGH ON THIS. DO NOT RENEW, AND ALSO BE SURE YOU CANCEL THE AUTO-RENEW PLAN. MY EMAIL ADDRESS IS ireneamundson@msn.com phone no. is 360 629 2215
this the third year I have requested you cancel my Norton account. I have requested refunds for 2007 and 2008 and now I ABSOLUTELY INSIST that you do NOT RENEW on Decembeer 2009. I have contacted the Washington State Attorney General and was advised to get signatures from the seven others I had reported to the A.G.same experience with you. I can easiely get signatures of many more who are having the same problem dand intend to do so unless you advise me by e-mail that you are NOT renewing my Norton Internet Security plan effective
CAMCEL MY NORTON INTERNET SECURTY SYSTEM AUTO-RENEWAL PLAN AND DO NOT RENEW IN DECEMBER 2009. I HAVE TRIED TO CANCEL THE LAST TWO YEARS AND YOU STILL OWE ME FOR THOSE TWO YEARS. WHY DO YOU NOT RESPOND. ON CHECKING WITHE THE WASHINGTON STATE ATTORNEY GENERAL i WAS TOLD HOW TO PROCEED IF YOU FAIL TO FOLLOW THROUGH ON THIS. DO NOT RENEW, AND ALSO BE SURE YOU CANCEL THE AUTO-RENEW PLAN. MY EMAIL ADDRESS IS ireneamundson@msn.com phone no. is 360 629 2215
this the third year I have requested you cancel my Norton account. I have requested refunds for 2007 and 2008 and now I ABSOLUTELY INSIST that you do NOT RENEW on Decembeer 2009. I have contacted the Washington State Attorney General and was advised to get signatures from the seven others I had reported to the A.G.same experience with you. I can easiely get signatures of many more who are having the same problem dand intend to do so unless you advise me by e-mail that you are NOT renewing my Norton Internet Security plan effective
I have been billed TWICE for my renewal to Norton anti virus! Please give me a refund for the $58.43 charge to my Visa card # 4147 2900 2746 2954! I want to renew my service to Norton! However I do not want to pay for it twice!
I have been billed TWICE for my renewal to Norton anti-virus! One charge is on my Visa card and the other charge is on my MasterCard! Please give me a refund to my Visa card # 5466 1600 1246 0372. Thank you for your cooperation! #
hope you recorded our telephone conversation. You downloaded the wrong program. You now owe me around $10. I must find a way to turn off auto renewal other than cancelling your product. I think you purposely make it difficult.
I keep getting a "pop-up" telling me to renew my Norton Security acct. I renewed on 10/29/'09 and got a confirmation of payment for $58.29 for my renewal. please get this corrected now.
Discontinue my automatics renewal of any Norton products.
I wanna cancel my subscription for Order Number 7097612215 Order date July 9, 2009. I removed it from my computor. It has conflicts with Windows Fire wall and Window Defender also with my other Security programmes. I submit complaints couple times but got no answers. So , plese cancel it immediately and refund for 584 days remaining balance. I will appreciate your help if in future i need it. Thanks. Sam Sherdil
Duncan Circle says:
2 years ago
How in the HELL DO I GET THROUGH TO NORTON???
i