Funny (but 100% True) Customer Service Calls

They walk among us...seriously

Working for a franchise car dealership definitely has its humorous and often downright funny side, especially when one works in public relations like I do.

After receiving a few outlandish responses to questions that I have to ask customers, I often stop to ask myself afterwards if these people should even be allowed out in public unsupervised, never mind be allowed to own and drive a motor vehicle.

Please note that these were the actual responses I received when speaking with the customers and none of them have been edited or embellished in any way whatsoever.

I was asked by a customer, "Why does my car heater blow hot air when I turn it on?" One would wonder what other purpose a heater would serve...

Another customer, when asked if he was happy with the service he received from us, asked me, "Whenever the fuel gauge on my car reaches E, my car cuts out. Is that normal?" One wonders if he thought that E perhaps meant Endless fuel supply?

One asked me, "Why does the outside temperature gauge fluctuate while driving?" I made a valiant attempt to explain that the outside temperature does indeed fluctuate, depending on where one drives, but unfortunately, he didn't seem to understand the laws of basic common sense. He then went on to tell me, "In that case, this gauge must be faulty, because the local weather service reported that it would be 28 degrees today, and the gauge is only showing 25 degrees." First prize for total lack of common sense goes to....

I was asked by a customer if it was normal for the revs on the car to drop suddenly when he came to a sudden stop. No sir, only when slowing down and turning the car off...

Another customer was ranting and raving at the workshop counter, claiming that "Ever since the service, my car's back doors don't open from the inside. You people are bloody useless, always damaging things, and then expecting me to pay for them. Well this time, I will not pay for the repairs!" Needless to say, that after a quick adjustment was made to the child safety locks, which resulted in a very sheepish client and a sense of calm that was restored in the workshop reception area.

A young woman arrived at our workshop on one occasions, stating that the drivers' seat of her car seemed to be making a rather strange "grrrrrr' sound. The technicians took the vehicle through to the workshop and proceeded to inspect it underneath, and outside, until one of them had the idea to actually check underneath the drivers seat itself. Upon looking there, he found a vibrator which had been left in the "on" position. He then proceeded to remove it and walked up to the customer and handed it to her, telling her, "Here we go ma'am, I think we solved the problem." Needless to say, we haven't seen her around again.

Yes, these strange specimens who show a total lack of common sense walk among us. But at least they do serve one purpose - to provide non-stop entertainment in what would otherwise be an extremely boring world indeed.

Last but not least, another customer was told to drain the oil from the motor before giving it to us. Unfortunately, stupidity once again prevailed, and they drained the oil....in the back of our delivery vehicle!
Last but not least, another customer was told to drain the oil from the motor before giving it to us. Unfortunately, stupidity once again prevailed, and they drained the oil....in the back of our delivery vehicle!

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Comments 11 comments

Shona Venter profile image

Shona Venter 3 years ago from South Africa Author

You are quite right, Shyron. Whenever something happens elsewhere, I am often reminded of other incidents not mentioned here...Possibly enough of them to fill a book...


Shyron E Shenko profile image

Shyron E Shenko 3 years ago

This is so funny Shona, I have delt with this as a CSR. I am sure some of the strang comments/questions will come to mind with something that triggers the particular circumstance/happening.

Voted up, FBI, and shared.

Thank you for following me.


Shona Venter profile image

Shona Venter 6 years ago from South Africa Author

You're absolutely right, Wife Who Saves. There was never a dull moment in that job, and I think that I'll end up remembering many of those anecdotes for years to come still :-)


Wife Who Saves 6 years ago

Your job sounds like it is never boring. My favorites were the one with the heater blowing hot air and the lady with the noisy car seat. Thanks for sharing.


equealla profile image

equealla 6 years ago from Pretoria, South Africa

really looking forward to read them.


Shona Venter profile image

Shona Venter 6 years ago from South Africa Author

Good point to ponder regarding the oil, equella. Not many individuals have the storage capacity or equipment to do a proper job of that.

Amazingly enough, there are still many more than these few, which will be posted in future hubs!


equealla profile image

equealla 6 years ago from Pretoria, South Africa

This gave me a good laugh. But perhaps the guy who drained the oil on your delivery vehicle was not stupid, but angry. Depending on the timing he was told to drain the oil, (and it seems like it was told him, after the engine was loaded) he most probably felt he was not the mechanic.

Taken in consideration, if I send my motor for repairs, and they tell me to drain the oil first, I will look for someone else that can do the complete job. What must I do with that oil in my property?

The others do not have excuses!


Shona Venter profile image

Shona Venter 6 years ago from South Africa Author

Thanks Tony. Mind you, sometimes after putting down the phone, the giggles become full-blown guffaws of laughter. If only these people knew...


tonymac04 profile image

tonymac04 6 years ago from South Africa

A really good lot of giggles here, and having worked in a sales environment myself I can certainly relate!

Thanks for sharing

Love and peace

Tony


Shona Venter profile image

Shona Venter 6 years ago from South Africa Author

Thanks consultjtr. You're absolutely right regarding the fact that truth is stranger than fiction though! Those who have never worked in custoemr servive/public relations are normally the ones who don't believe things like this :-)


consultjtr 6 years ago

Love it! I know for myself that these are 100% true, since when you work in customer service/public relations, truth really is stranger than fiction. This is the best hub, and idea for one, that I have come across in a while. Great job! I really needed the laugh, too.

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