'There's nowt so queer as folks!'
How very rude!!!
I currently work as a volunteer at a well known charity. I sort through the clothes donations, price the stock and get it on the shop floor, culling clothes that have been out for two weeks as I go. Often though, I am on the till sorting out refunds and dealing with customers. This can be a rewarding and sociable experience but sadly NOT ALWAYS!
On occasion, the customers can be so incredibly rude, it really does leave you speechless, yes, even me! I really do have a bee in my bonnet about this and would love to hear what other people have experienced in their place of work. I always treat people as I'd like to be treated myself, with courtesy and respect. I WILL NOT TOLERATE RUDENESS! Those that are, do so at their peril as I won't take it lying down!
In addition to rude customers, we get some real characters too. Perfect writing material! You actually couldn't make it up! There is a rather dishevelled older gentleman that comes in on a regular basis. He wears the most dreadful wig! I have to stop myself from going behind it and giving it a good shove so it fits on his head properly! The quieter the shop is, the more mischievous thoughts seem to pop into my head. Oh dear! I really am very bad!
There is a gentleman that stands and talks to the shoes, the two little old ladies that leave an unsavoury reek of stale urine in their wake. Also, a man who thinks he is Elvis Presley. I hasten to add though, the majority of the customers are thoroughly pleasant, polite individuals. Sadly though, it's the grumpy ones that have got the focus in this hub!
I always endeavor to deal with situations calmly but when a customer is being downright rude, I have been know to give them a piece of my mind! A rather brusque lady came in once about 10 minutes before the shop was due to close. She demanded I find her a Man's shirt. I patiently found her one and as I was putting it into a carrier bag for her, she totally flipped!
She snatched the shirt out of my hand shrieking 'What do you think you're doing? You'll crease it!' (the whole shop were staring in disbelief and curiosity at this point.) When I had recovered from my surprise, I informed the irate woman that the shirt in fact, wasn't creased and she didn't need to shout at me. She didn't take on board what I was saying and in an even shriller tone, wailed 'It's creased, It's crumpled,' grabbing it out of my hand again.
Frankly, by this point, i'd had enough of her unreasonable, erratic behaviour. I asked her 'Perhaps she'd like me to iron it for her?' She fired back, 'Yes I would, I want it ironed this minute!' I then responded with 'Perhaps you think you're in Harrods? People usually buy clothes from charity shops and wash them before wearing them!' She was not pleased by this!
She screamed that she was going to make a formal complaint about me and wanted me sacked. She yelled 'I'm going to call the Police!' I was all for it as they'd probably arrest her for being bonkers! She told me I was 'rude' and 'aggressive!' Me! I told her She was a 'thoroughly unpleasant woman who needed to work on her social skills.'
In an unexpected twist of fate, the heat was temporarily taken off me. A rather eccentric gentleman with an intriguing collection of facial hair asked her to stop making a fuss as he was waiting to be served. I could have kissed him! Actually, no, I couldn't, but back to the story. She then started balling at this man that she was 'disgusted by the attitude in this shop and wanted to make a complaint.'
She then accused the said gentleman of pointing his walking stick at her! This triggered an argument between them and I was finally allowed some well needed respite from the crazy old trout. She came back into the shop twice to make a formal complaint against myself and the hairy gentleman. Happily, she didn't get what she was after.
I volunteer out of my own good will and do not deserve bitter, attention seeking harridans talking to me like i'm dirt! This sort of rudeness sadly seems to be on the incline. What on earth happened to good manners?
There are several incidents like this that occur, I could go on and on with such stories but for now, i'm going to take a deep breath, then run a hot, oily bath. Just watch all that stress wash away........ I'm feeling better already!
© Tara Carbery 2012