Appliances: GE Refrigerator Hidden Warranty

Refrigerator Warranty

Recently we had problem with GE refrigerator that opened my eyes to some of the information provided in the manual. The problem was that first few days water and ice dispenser was not working reliably, meaning works some time and does not work some other time. We didn't take this seriously and let the problem continue. Well on 3rd day morning fridge was not working any more. It was making click, click noise behind and coolness in the fridge was reducing gradually.

We bought this fridge 3 years back, and did not buy extended warranty. We lived in apartments for so long and never had fridge broken, so we thought spending extra money on extended warranty was a waste. Well, what do you know our fridge broke right after 3 year mark.

Initially I thought I have to hire somebody from outside to repair the fridge. While I was making calls to repair guys one guy told me that since fridge is only 3 years old it still has warranty on some of the critical parts up to 5 years. I immediately opened the manual and read warranty section again. To my surprise he was right some of the parts like compressor, condenser and some other parts are covered up to 5 years.

I then made appointment with GE repair folks. We were hoping that part broken will be covered by warranty and we don't have to pay a dime for repairs. GE gave timing of 8 to 5 on the repair day, meaning had to wait whole day for the repair guy. But fortunately the repair guy came around 10'o clock. As soon as he heard the noise he told me circuit board is broke behind the fridge. Then came the shocker, it is not covered in 5 year warranty. Darn, we were so disappointed.

In the end we shelled out more than $300 for 20 minute job and new circuit board. First I felt so bad for not buying extended warranty. Then consoled myself thinking that if we would have bought extended warranty probably would have spent same money or more for first 3 or 4 years. So maybe it's not very bad. Our only hope now is that it doesn't break again in next couple of years, even if it does hopefully it will be covered in original extended warranty. We are still debating whether to buy extended warranty now or not.

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Comments 28 comments

Pat 7 years ago

We also have GE Refrigerator, Oven , Dishwasher. They are the high end Monogram series. Thy are probably the worst appliances we have ever had. The dishwasher broke 3 time in the first 2 years and the third time again we were hoping that the part was covered but it was too expensive to fix the GE part than to buy a new all steel dishwasher. The person on the phone said that it was covered but the repair person would not agree so we were forced to pay. Our refrigerator also broke in just under 5 years and that part cost $450 and is not covered. Strangely, the replacement part is covered for 5 years but the original is covered only for 2.

So the moral of the story is I would never buy a GE appliance ever again.


jeannelli 7 years ago

Do not buy G.E. appliances.My 4 year old side-by-side refrig. power control went out and From searching the net it is a common problem.Planned obselescence is the problem.Any company that offers 'xtnded warranties from the purchase time sounds like they know what's coming!!


Carlos 6 years ago

Wow you want to talk about the appliances and extended warranties. Let me tell you a story. I purcheased all new aplliances for a house we bought and remodled alittle and move into. I went all out and bought all GE Profile. I thought I was getting the best aplliances. You see i work for a General contractor who builds apartments and uses alott of GE applinaces every year. Well we bought the appliances in novemeber of 2008 and actually moved in and statred using the appliances in april of 2009. Well i went out of state to work some 1500 miles away and while away the brand new dryer broke down. So I called Ge about the problem and at that time I found out that after the initial warranty service that the extended warranty was farmed out to ASSURANT SOLUTION. So they gave me the number for this ASSURANT SOLUTION's which I called and they got in contact with a service provider in my area. He schduled three apponitments which he never made so them I called them again and of course there was the usual excuses and then there was the one story in which he lied and told my wife he said one thing when it was me he told and I definitely new what was stated because my wife is still calling me everyday to find out what is going on with the repair. So to continue this little story in a short there has been several phone calls people and I am not quite sure the exteneded warranties is the way to go since after a month and I have an extended warranty my Dryer still remains unfixed and my wife is still going to the laundry mat evry other day while the is a brand new washer and dryer set in the laundry that doesn't work. This was not a cheap GE set either. It cost around 2000.00 for the pair. So i think you take a chance either way you go but i would have rather not had the warranty at this point and i wish I would have just called the service man my self and spent the money and they would have been fixed by now. I have added a URL above so you can check out their deal. Make your decissions wisely.


manjuvreddy profile image

manjuvreddy 6 years ago from USA Author

Thanks for sharing your story Carlos.

-Manju


DW 6 years ago

I use to work for GE in a different division than the appliance division. I received a slight discount for GE applicances, so when I bought my new house, I purchased 7 applicances to get the discount. After 3 years, I have had to repair EVERY SINGLE ONE at least once, the fridge 3 times, and I finally replaced the dishwasher with a Kitchenaide. While waiting for a meeting to start one day, I questioned about 30 guys in a conference room, who most had also purchased GE applicances - every one had issues with their applicances. Don't buy this crap!!!!!!!


HW 6 years ago

I have had problems with every GE appliance I have purchased, most recently with the GE Profile refrigerator/freezer. I am now into the third week of trying to get the repairman to fix it. Two days ago he came and replaced the compressor, evaporator, and freon and left. The unit never cooled down and when I called the Assurant repair people back after a couple of hours, I was told because they only schedule service in my area two days a week, I would have to wait another week for him to return. There is no followup in quality assurance after a service call to see if the unit is working. They really treat the customer terrible. The Assurant contract I have appears to mean nothing in terms of consumer response - they don't care about you once you have purchased the product, GE is completely non-responsive, and you are at their mercy when you are under an extended contract. My advice is don't buy GE products and never buy any extended warranties from Assurant. They have only appointment clerks working there and will not give you names or numbers of anyone that you can contact who has any responsibility or authority to help you. Please learn from my terrible mistake.


manjuvreddy profile image

manjuvreddy 6 years ago from USA Author

DW & HW, Thank you very much for sharing your stories.


dave 6 years ago

MY WIFE AND I BOUGHT ALL GE-MONOGRAM APPLIANCES WHEN WE REMODELED OUR KITCHEN. BECAUSE OF ALL THE PRODUCTS I HAVE HAD I HAVE NOTHING GOOD TO SAY ABOUT GE PRODUCTS. I HAVE HAD SOMEONE COME OUT TO FIX ALL MY PRODUCTS AT ONE TIME OR ANOTHER. MY FRIENDS SYA WHAT A BEAUTIFUL KITCHEN WE HAVE. THEN I HAVE TO TELL THEM NOT TO BUY GE PRODUCTS. WHAT A SHAME...IM TELLING THE PUBLIC, GE APPLIANCES ARE NOT CHEAP! I EXPECT THEM TO LAST MORE THEN TWO YEARS. I BOUGHT AMERICAN....I GOT SCREWED....DONT GET SCREWED...BUT ANOTHER PRODUCT....I WISH I HAD SOMETHING POSITIVE TO WRITE...DAVE


Ira 6 years ago

My Amana lasted 5 yrs 3 months - past the warranty period of course, and Amana is a Maytag product.


Brad  6 years ago

Sorry to inform u but most ge appliances

are made in china or tiawan now


Admiral/Maytag fridge freezer broke down 3 time in 2 years! 6 years ago

I bought an Admiral American fridge/freezer for nearly 2k! thinking it'll last, how wrong was I! broke down just after 14 months, just after the 12 months warranty period! had it fixed, broke down again 6 months later, again had it fixed, that didn't last more than 8 months!


manjuvreddy profile image

manjuvreddy 6 years ago from USA Author

Wow !! That sucks. You should really ask for replacement or refund for your fridge from Admiral/Maytag.


Laura 6 years ago

I have a new home perchast only 3 years back. all GE appliance, All boken . GE sucks


patti adams 5 years ago

We presently have flooring in 3 rms torn up due to water damage from our GE side-by-side refrigerator that they never repaired correctly the first 5 times it was "fixed"! Our ins. co. is going after GE to pay for this mess. A GE tech's coming tomorrow to find the cause of this leak; it's definitely coming from the fridge and not any interior plumbing problem. We will NEVER buy another GE product. It makes us sick to see their slick corporate advertising. We live in a nice house but are currently counting pennies here in San Diego -- this is what we get for buying a "quality" GE product. THEY SUCK! There's no integrity with this company, and we should not reward them buy purchasing their products or warranties on existing products, since they don't honor them anyway.


G. Bert 5 years ago

I have a GE. deep freezer that is approx. 55 years old.I have never had to have it serviced for any reason and we still use it today. It still freezes as good as it did when it was first turned on.


Susan from Oklahoma 5 years ago

Sure appliances back 55 years ago work. There is NO quality checks anymore and they are made over seas.

I bought a new house and All new appliances GEwasher, GEdryer, GEdishwasher and GEglass top stove/oven and a GE frig. I spent weel over $8,000. We bouhgt over house in 2009. Big mistake, within the 2nd month the washer was serviced 4 times because it was making a terrible noise when spinning. After the 5th service person they said that the drum was hollowed out and loose. It took 10 days to get all the replacement parts and they took the whole thing apart. Took 6 hours to repair. Has NEVER worked right. This is a front door loader BIG bucks..Right now my frig is leaking water in the freezer part down at the bottom of the freezer water sets and freezes and at times it unfreezes and drips out.. It has to be the ice maker??? I have had it repaired 3 times. It still does not work right. I have also had the dishwasher fixed 4 times this is all in 2 years. The repair fuy keep saying well you are not using the stuff that coats your dishes with a film that helps dry the dishes. See my dishwasher will not dry my dishes..still doesn't I gave up Just open the door to air dry.

I agree with everyone. I will NEVER buy another GE product I do not care where it is made.I am also telling all my friends to NOT buy the front loader washer because it starts smelling after one month. And of course they can not do anything about that either so I have to run clorox through my washer every week so it does not smell up my clothes. Go figure. Every person I have talked to about Ge anything says NOT to buy. Now they tell me way too late.Buy anythoing BUT GE> David Letterman was right GE STINKS and they do not stand behind their products.


5 years ago

i have bougnt a side by side refrigerator about one year ago and i am now looking to replace a circuit board which is difficult to obtain it seems as now i am regrettibg purchasing it


TT 5 years ago

My GE Refrigerator is less than 5 years old - the type that has French door and bottom freezer. DO NOT EVERY BUY THAT. It had trouble from the time we bought it - water filter issues, shelves not sturdy etc. Recently it completely stopped working. The repair estimates are $1200! I have to buy a new fridge but it won't be a GE.


deb 5 years ago

4 year old home all GE appliances, microwave has broken twice, dishwasher is falling apart, fridge water dispenser freezes up and doesn't shut off by itself causing water to spill all over the floor and the water filter cost $50 and doesn't last 3 months, ge failed to tell people that the washing machine has a drain filter that gets clogged (and a repair guy will tell you that you need a new pump, NOT!), my stove has stickers that are wearing off so I don't know what burner I am turning on, and my dryer vent doesn't catch the lint correctly so I am constantly having to vacuum it to prevent a fire. I have call GE many times for numerous reasons and their answer to everything is to charge me more money. I am so done with GE. Never again.


Bob Bowan 5 years ago

DON'T BUY GE EXTENDED WARRANTY COVERAGE. It is sold by s lousy company called Assurant Solutions. I tried to get warranty service and they bend over backwards to deny any and all warranty claims. Real shysters. BEWARE!!!


Dean Lambert 5 years ago

Just had my 23 month old G.E. Refridgerator go out. The compressor went out. I called G.E. and they told me that the compressor was only warranted for one year....now I am looking at a $ 600.00. bill....my last G.E.


Jim 5 years ago

Our GE refrigerator is now 3 years old, but the freezer started making wheezing noises more than a year ago. Perhaps something is wrong with a compressor, I don't know. GE says I will have to pay for a service because the warranty is expired. When I am asked if I want to purchase an extended warranty at the time of any original purchase, I say if it breaks within the first few years I will never buy another one of that same brand of anything going forward and advise others do the same. GE is now on the list of do not buy. Samsung on the other hand - the customer service is outstanding. Our 3 year old, no warranty, washing machine broke on a Sunday at 5pm. Called them and spoke to a customer service rep right away. Long but good story short, they replaced my washer AND dryer with brand new models for free. That is a company that stands behind their products. Every customer service agent at Samsung I spoke with was knowledgeable, friendly and had a desire to help.


Nancy 5 years ago

We bought our GE dryer 15 years ago. It stopped drying so when we received a $220 repair estimate we considered just buying a new one. Our repair man said that the dryer we had was worth repairing and warned us that appliances (most brands) purchased now were not quality controlled. In other words you MUST purchase extended warranty BUT...BUT check out the BBB rating of the extended warranty firm before purchasing. BBB rates many C- and below (biggest complaint - takes weeks/months to get service and/or claims denied). Just bought a GE washer for my daughter at Sears and thought the extended 4 year warranty pricing of $60 ($15.00 a year) to be a BARGAIN. Thank goodness we were made aware of this as I rarely purchase extended warranties as most consumerist (ie: Clark Howard) say they are a waste of money.


peter archer 5 years ago

as long as i live i will never ever buy a GE product again, EVER..........


Cali65 4 years ago

You get faster and more efficient service from GE if you post your problems about them on Facebook!!! I got excellent service when I did that. Your extended warranty kicks in after your basic warranty expires. My frigerator contol panel, which had a recall, wasn't working and low and behold this NEW refrigerator had been worked on once before BEFORE I bought it and wires had been disconnected and rerouted. Works fine now since he replaced the control board and hooked the wires back up.


Carrie 3 years ago

My GE fridge - which is a year and a half old just quit working. It quit on Friday - I did purchase extended warranty but it took until today to get a phone call from the technician. I am not impressed with the extended service program so far - it seems as though I have got the run around from my first call. Waiting tosee how this turns out. But already I have decided that I will not purchase another GE product.


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Lexie Carter 3 years ago from Hilo, Hawaii

I was considering getting GE appliances in Calgary. From what I'm hearing they aren't very reliable. Does anyone have any recommendations for me? http://www.atlasappliances.com


Dan s 2 years ago

Getting ready for the second time in less than 6 years repairing our GE refrigerator. First time the ice maker, on the compressor. What a pos appliance. This will be the last time I'll buy an GE appliance. The most expensive fridge I've ever own.

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