My Experience With Walmart Online Shopping

Shopping online at Walmarts

Well I have to say my first online shopping experience with Walmarts was not the best. Below is how my online shopping experience went. I will explain as I go, but in the end as of Jan. 9th, 2012 it has all been worked out finally. And I will still shop online at Walmarts.com. The next time however I will have my order shipped to the store.

Walmart.com

Order Number: xxxxxxx-xxxxx

Standard

 Items: Coleman Queen Double High Quickbed

Qty: 1

Arrival Date: Arrives by Friday, Dec 9th

Price: $49.00

Subtotal: $49.00

Shipping: $2.97

Tax: $4.16

Walmart.com Total: $56.13

See our Returns Policy or

contact Customer ServiceWe are sending you this automated response to help you with your question.

You can find the most up-to-date status and tracking information for your order by signing into "My Account" at: https://www.walmart.com/cservice/ya_index.gsp

We offer three shipping methods for most items:

· Standard Shipping (2 to 4 business days)

·Expedited Shipping (2 to 3 business days)

·Rush Shipping (1 business day)

Holiday Shipping Dates schedule:

· Mon., Dec 19: Last day for Ground shipping and S2S purchases

· Tues., Dec 20: Last day for Expedited shipping purchases

·Weds., Dec 21: Last day for Rush shipping purchases

Some items can also be shipped using:

·Freight (5 to 8 business days) - Available only for oversize or heavy items

·Site to Store (5 to 8 business days)

·Pick Up Today (4 hours)- Available only for items with the Pick Up Today Flag on the site

Site to Store will appear in the buying options table on the product details page if the item is eligible for that method.

·For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.

·Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.

Weather-related shipping delays are not within the control of Walmart.com or the Marketplace Retailer.

If we have not fully answered your question or you have additional questions , please reply to this email or call us at 1-800-966-6546. We're available to assist you from 8:00 AM to 10:00 PM CDT, Monday through Friday and 9:00 AM to 10:00 PM CDT, Saturday and Sunday.

Sincerely,

Walmart.com Customer Care

Original Message Follows: ------------------------
The following message was received on December 18, 2011 03:19 PM, by the Walmart.com Help Desk: First Name : Bonny Last Name : xxxxxx Phone : xxx-xxx-xxxx e-mail xxxxxxxxxxxxx@yahoo.com Order Number : xxxxxxx-xxxxx Comments : I still have not gotten my order as of Dec. 17th. I am wondering what is taking so long, and where it is. Items :Coleman Queen Double High Quickbed


Original Message Follows: ------------------------
The following message was received on December 21, 2011 11:25 PM, by the Walmart.com Help Desk: First Name : Bonny Last Name : xxxxxx Phone : xxx-xxx-xxxx e-mail :xxxxxxxxxxxxx@yahoo.com Order Number : xxxxxxxxxxxx Comments : Look I am really tired of waiting for my order to come in the mail. It is way past the due date delivery. Where is my order? And please don't send me another standard shipping date email. I already contacted you guys at least 3 times about this order. If there is going to be a problem with this order, just give me my money back then... Items :Coleman Queen Double High Quickbed;

At this point I called Walmart Customer Service Department and as you can see from the email below. The Customer Service rep told me she would send me another order out. She said my order had been lost in Transit. Hummm...


Dear Bonny xxxxxx, December 23, 2011

Thank you for contacting Walmart.com Customer Service.

We have already started processing the replacement order requested for the
items listed below.

Delivery Information

You should receive an email soon that contains the delivery details for your replacement items, including the new order number, tracking number and delivery information.

Then on top of that email I got this one. First off they did not email me that the product was out of stock. I called Customer Service back again and spoke with a very rude man. He was not helpful at all. I don't think he liked his job, or was not trained right! He told me my card would be refunded in 7 to 10 days, and it was not. So I waited and waited...


Dear Bonny xxxxxx,

Thank you for your recent Walmart.com order. We previously emailed you about out-of-stock item(s) in your order. Unfortunately, since we are still out of stock on the item(s) listed below, we have had to cancel the item(s) from your order.

We always want your Walmart.com shopping experience to be a good one and are sorry for any inconvenience this may cause you. If you'd like to speak to us regarding your order, please call Customer Service at 1-800-966-6546. We're available Monday through Friday from 8:00 a.m. to 10:00 p.m. (CT) or Saturday and Sunday from 9:00 a.m. to 10:00 p.m. (CT).

This issue may be resolved in the future, so please check our site later if you'd like to order again.


===========================================================
CANCELED ITEM(S)
--------------------------------------------------------
Order Date: 23 DEC 2011 09:36 AM
Order Number: xxxxxxxxxx-xxxxxx


ITEM QTY PRICE TOTAL
------------------------------------------------------------------
Coleman Queen Double High Quickbed 1 49.00 49.00

===========================================================

Paid by Credit/Debit Card or Bill Me Later(TM).
Since we did not ship the item(s) listed above, your account was not charged. Any authorization hold placed on your account will automatically expire in accordance with the card issuer's policy. Please contact your financial institution for more information.

Paid by All Other Methods
A refund has been issued to your original method of payment and the funds should be available within 10 business days.

Any items from this order that are not shown above are not affected by this issue. You can check the status of your remaining items by visiting Order Details:

https://www.walmart.com/cservice/ph_detail.gsp?order_id=xxxxxxxxxxxx

If you used our Guest Checkout feature, you can track this order's status using the Track Orders feature at the upper right of our website.

If you have any questions, please reply to this email or call the phone number listed above and let us know how we can help.

Thank you,

Your Walmart.com Customer Service Teamhttp://www.walmart.com

Finally as of last night my issue with Walmart is solved. I called up Customer Service again and spoke with a very nice lady, and she was very helpful! She spent a lot of time handling my situation. That guy never put in for me to get my money back. The dirty rat. And because of all that I went through I will be getting a $20.00 gift card in the mail. I am glad that all worked out for me as I am a loyal customer at Walmart and I shop there every week. As I said earlier I will shop online again at Walmarts online shopping site, and I will have it shipped to the store next time. This way if anything goes wrong the store can handle for me.


























 



 










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Comments 7 comments

acliff profile image

acliff 4 years ago from New York City

Shipping to the store is a good idea, I had never thought of that. I wrote a similar hub about an online linens store that maybe next time you'd like to buy from. Definitely sounds like they have better customer service than Wal-Mart! lol It is nice they gave you a gift card though.


lucybell21 profile image

lucybell21 4 years ago from Troy, N.Y. Author

Ya I am still waiting for the money to be put back on my card. She said 3 to 5 business days.


Marla Neogra profile image

Marla Neogra 4 years ago from Parkersburg, West Virginia

Well I am happy it will work out for you. I have always shipped to the store because I have a very steep rocky driveway that no one likes to come down. Hopefully you have your money now


lucybell21 profile image

lucybell21 4 years ago from Troy, N.Y. Author

I hope so . It is still not on my card like promised . I will have to call them again.


Ingenira profile image

Ingenira 4 years ago

Online shopping should not give us such a troublesome experience. Walmart should improve its online shopping service or else they will be left out in e-commerce.

Glad to know that you found a way out to handle online shopping, though it didn't come easy to you.


lucybell21 profile image

lucybell21 4 years ago from Troy, N.Y. Author

Ingenira I will never do that again.


A A 10 months ago

Walmart.com big failure

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