Our Only Shopping Trip to Conn's

Don't You Hate This

 You go into a store to make a simple purchase.  Perhaps the item you want to purchase is only a hundred dollars or less.  You have the intention of putting the purchase on your own bank issued major credit card accepted by most retailers.  You get to the store and the store's employee asks you all sorts of personal questions concerning your employment status and past credit history.  The store is trying to issue a store credit card to you whether you want one or not.  You can't make the store employee understand that you already have a credit card that is accepted at other places besides his store and that you don't want another credit card of any kind.

That very thing happened to my husband at Conn's Appliances.  Read further to see what he did.

Shopping Experience of Conn’s

One of the most displeasing shopping experiences that had ever happened to my family involved a trip to Conn’s Appliances. My microwave oven had gone out a couple of years ago. My husband had seen a General Electric microwave on sale at Conn’s Appliances. Neither of us had been to this store before, so we didn’t know what to expect. He walks into the store without so much as an acknowledgement from any of the staff on duty that he even existed. He was able to locate the specific microwave he wanted on his own. He picked up the microwave and was looking for the checkout area. He waited for at least 30 minutes for someone to acknowledge him with this microwave. Finally, someone saw him and asked if they could be of assistance.

My husband said, “I’d like to buy this microwave.”

The store employee walked my husband over to a desk with a computer terminal. The employee asked my husband all sorts of personal questions like where he worked, how long he’d lived at his current address, etc.

My husband was quickly getting the feeling he was in a rent-to-own store. Frustrated, he asked the employee, “Is the really necessary? I’m not trying to finance a Mercedes. I just want to buy this microwave.”

The store employee insisted my husband answer his questions before completing the sale. My husband made some colorful remarks before storming out the door and walking to his car. I am at home during this exchange between my husband and the Conn’s employee. My husband calls me to look on the internet for other stores in the area that could possibly carry this particular microwave. I located one at the Lowe’s store across the street. Lowe’s will not only match prices of its competitors but also take an additional ten percent off the purchase price of the item being price matched. Therefore, my husband was able to purchase the microwave at Lowe’s for a lower price and less hassle than he would have at Conn’s.

© 2010 Tammy L


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Comments 4 comments

rminela profile image

rminela 5 years ago from Newberry, Fl.

Geez, you'd think these store owners would concentrate more on serving the people and make them feel important - because they are! I had a grocery store I use to frequent, but they acted as though they were above me. They can go on feeling that way - while I shop elsewhere.

Good hub.


Tammy L profile image

Tammy L 5 years ago from Jacksonville, Texas Author

Thanks rminela. I even had someone at Best Buy treat me like I didn't have any money because of how I was dressed. He told me I had to have a major credit card to sign up for a service they were authorized to sell. I pulled out my Platinum VISA and said, "Will this work?" His mouth flew open.

Needless to say I didn't purchase the service.


lindajot profile image

lindajot 5 years ago from Willamette Valley - Oregon

Years ago when building a house, we were out happily having to shop for a fridge, stove, dishwasher, etc . . . and the salesman would not let up on trying to sell the extended warranties - we walked finally walked out. Where is the real customer service anymore!?


Tammy L profile image

Tammy L 5 years ago from Jacksonville, Texas Author

I agree wholeheartedly, linda. It's amazing that salespeople understand every word in the English language except "no".

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