Comments and Complaints Customer Complaints

Judging from the comments on this Hub and another, some positive and many negative, seems to receive a lot of complaints from individuals who sign up for a trial of the service and later have trouble stopping the deductions from their bank accounts or charges to their credit cards.

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Comments 168 comments

Robin profile image

Robin 9 years ago from San Francisco

What's the scam?

Ralph Deeds profile image

Ralph Deeds 9 years ago Author

There were about thirty comments complaining about how they were scammed by the website after giving their credit cards for a "Free" trial period. Now the comments have disappeared. The hub should be deleted and the person who put it up banned in my opinion.

Ralph Deeds profile image

Ralph Deeds 9 years ago Author

No. The comments are still there, all 46 of them. Check here

Robin profile image

Robin 9 years ago from San Francisco

Hmmm. That's not good. Thanks for the clarification.

lashem 9 years ago

This is nothing less than Internet theft - what a nightmare to get my money back. Never again. Look at the hub pages to see how many folks were ripped off. Advice to budding genealogists - use FreeBDM instead!

Ralph Deeds profile image

Ralph Deeds 9 years ago Author

Very true. They have figured out how to make millions by stealing a little bit from a lot of people.

Blake Wagar 8 years ago

Last year I was offered free research time on They wanted my credit card number. Big mistake. After the free period this company charged me for a years presciption for only the US part which doesn't help me in the slightest bit. I tried to cancel this account but couldn't get anywhere with this company. There service was non-existant. I didn't get one hour of service from these crooks. In January of this year they once again stole a chunk of my hard earned money using my m/c without my permission. By all means never ever give this outfit your credit card.

Ralph Deeds profile image

Ralph Deeds 8 years ago Author

There have been a lot of complaints similar to yours about Maybe you should inform your credit card company that you did not authorize the charges and wish to disput them. If they are not willing to stop charging your account perhaps you could cancel your credit card, in writing, and apply for a card with another bank.


I currently have a membership with which is a daughter company of The Generations Network. When I signed up for my membership I read the fine print that said that my account would bill automatically after the 14-day free trial. I am in a habbit of doing this with every website I sign up for because as you all know, nothings free. Well I suppose the 14-days were ;)

When bills for an annual membership an email is sent to me every year letting me know that my credit card will be billed. I find this to be in very good business practice. Also, if I ever want to cancel my membership I can do it online now. The Generations Network works hard every year to keep me happy from my stand point.

My suggestion to everyone who purchases something online (even a FREE trial), read the fine print. Why else would they ask for your credit card.

Ralph Deeds profile image

Ralph Deeds 8 years ago Author

Thanks for your comment. Your suggestion regarding online purchases is a good one. However, I don't agree that putting something important in the fine print is "a very good business practice." In my opinion, it's a sleazy, misleading business practice. The Idaho Chamber of Commerce gave the company a thumbs down, perhaps because of all the unresolved complaints. Judging from the complaints on the website of which you are so smugly dismissive, there are plenty of unhappy customers the company's attitude is not "the customer is always right" but rather "gotcha, that's tough shit."

jackie cox 8 years ago

they stole 162$ using a credit card that had been canceled by the credit company. Months later the credit card company mysteriously revived my credit card for and automatically deducted the cash from my account. denying yhe card had been canceled. My credit union sold their to a company called services credit card services. someone in their company mamipulated the computer files and erased the credit card cancellation for whom I never used or authorized any transaction. I am going to change credit card unions

Ralph Deeds profile image

Ralph Deeds 8 years ago Author

Pretty sleazy! Join the group of victims of and of the legalized credit card Mafia.

Dixon 8 years ago

I took over from my mother in finding genealogical information. She had gathered about a thousand direct ancestors, doing it the hard way over several years. In about three years, I gathered another thousand, including a lot of aunts and uncles. These could not readily be shown on paper genealogies, but were a piece of cake using modern software. I used for virtually all of my work. Sometimes I found inconsistencies in the data, especially as the ancestors were dated in the 100s or 200s AD. When I saw that the data were inconsistent or a little too pat, I just would include the later dates. That was probably irresposible. I should have thrown out the whole file. I wrote that they should flag any item that was plainly inconsistent, and not accept it., a very fine genealogy program used for organizing data, does check for such things.

Ralph Deeds profile image

Ralph Deeds 8 years ago Author

Thanks for your comment. There apparently have been a lot of complaints expressing dissatisfaction with

fool me once 8 years ago

I also signed up to do a little research for part of an xmas present. I realized in Feb that I was still being charged. I cancelled online and received a confirmation. It's now August and they are still charging me $31.45 a month. What a freakin SCAM. This has cost me $251.60 so far and I can't seem to get rid of them short of cancelling my credit card which I really don't want to do.

Ralph Deeds profile image

Ralph Deeds 8 years ago Author

Seems to me you should be able to get your credit card company to stop the charges because they are no longer authorized. And they should refund any charges after the date on which you cancelled your subscription to

shreya 8 years ago

hi guys, i made an account but the free 14 day trial one, they didn't ask me for my credit card so does that mean after i don't pay anything. i think somebody has also hacked my account. they wont't get far.

chelle 7 years ago

I signed up for a free trial without Googling first to see if there were complaints against (mistake). I tried it and didn't care for it, so I canceled my subscription without much hassle (though I too noticed that it took some looking to find the cancel button). Now I want them to simply delete my credit card data from my profile since there is no way to do it myself, and they claim they can't. I told them they should then delete the entire profile. However they referred me to their T&C wherein I agreed to have my data retained (it does not specify cc data except in connection with a paid account which I no longer have or want). Also in the T&C is a clause stating that they do not cancel free accounts.

wtf? Why is there any reason for them to have billing data when they supposedly won't bill me? Do I seriously have to go to my bank and cancel that card? And by reading the other comments here that might not even work... argh.

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

A fair number of people seem to have issues with tha outfit. I don't have any advice wrt your credit card data.

Lifejoy1958 7 years ago

You should not trust their DNA testing either. It provides very little information based on their small database. Not a single of my "relatives" came out as Portuguese, even though I am 100% Portuguese. It is obvious that the only reason for this is that they do not have any Portuguese folks in their database.

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

Thanks for the heads up comment!

Jared 7 years ago

Hey guys. I really suggest using a virtual credit card for these things. If you put a small amount on then you can't get automatically rebilled.

Lee 7 years ago

I have gotten charged though I can never find the cancel button. If we no longer are interested in their service, it MUST be disclosed to us. I think it's time to enlist the help of the attorney general

JustAnAmateur 7 years ago

I wouldn't place in the category of Scammer. They have digitized huge collections of data and made it available online. They have done a wonderful thing in that respect. They are the biggest online collection of primary genalogical data. Many libraries have subscriptions thsat can be used freely by patrons on the premises.. They do however do a number of sleazy business acts. So rather than call them a scammer, you might just have a category for sleazy companies that have done good works.

Overall however, I would say this is a very useful company for doing genealogy research. It is up to the individual user to draw conclusions on whether the data is good or bad. Remember the data they present was taken from another source. If you're looking at a transcription, you have to know that the transcriber may have made a mistake. Just like the census records are filled with mistakes. The problem is too many people are doing their own research, but neglect to learn HOW to do research or how to use the internet. Not every customer complaint is the fault of Ancestry. Some people are just bad, lazy, or uninformed customers. The customer isn't always right. Caveat Emptor!

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

Points well taken. They may have cleaned up their act a bit. A couple of years ago there were plenty of complaints. Thanks for your comment.

ThisWriter 7 years ago


Well, I wish I could be so kind. I have been with Ancestry for a few years, and Ancestry has biten off more than they can chew, steadily getting worse. In between managers that don't know what they're doing (On a blog)"Let me try that ..." To customer service getting snippy. First, this is not the slot machine management game, using my money. Second, if they can't handle the heat of customer service, then leave. Lest we not forget the monopolies they have created, RootsWeb, US GenWeb, Genealogy, etc... all part of the Generations Network in some form or fashion, and don't let anyone tell you different. All are controlled by the Mormon Church. Great tax write-offs when the companies are all split. Not getting into the religious portion... ONLY whom controls the buttons.

Yes, I fell for the 14 day free trial. Not quite bait and switch, but darn close.

As for the inability to remove your credit card information, I told them, 'Either it's gone, or the next person they talk to will be my representative through the government'.

Shame on them. I mean, why should we, the consumer have to rely on threats to get action done? AND, why should this company use underhanded tactics, being so close to the church? It goes to show all of us, we're having to be tougher and tougher.... another shame.

The latest situation at Ancestry. Inability to provide service; The items are ready at their site. You click for an image, and because the servers cannot handle the traffic, bam! You have no service; therefore, the yearly fee you paid for, has now been reduced to 4-5 months worth of provided service..... Buy 12, get 4.

This is where I drew the line in the sand. I have documentation out the wazoo. I'm currently shopping around for which government agency to file the complaint. This is not something that's happened overnight, or even 2-3 years.

For, "Just Some Genealogist", Don't minimize the problem.

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

Thanks for your comment.

Marlene 7 years ago

I just received my credit card bill and there is a chg. of $155.40 to TGN!!!! I haven't even been on the site for at least 2 yrs.!!! What's going on here?????????

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

You are not alone.

Nathan 7 years ago

lmao...can I wish you people visited my site, since you obviously don't know what you sign up for when you sign up for it. "lemme see, Im gonna give you all this information,..including PAYMENT information,...and expect you not to charge me for the service and information for which Im signing up for and agreeing to pay for." Really?...Really?... My advice is UNDERSTAND WHAT YOU AGREE TO, BEFORE AGREEING TO IT. Its simple. If the free TRIAL (a period of time in which one decides whether or not to continue) lasts 2 weeks, don't expect it to cancel when you make no indication that you wish to discontinue service. My understanding from comments here and on other sites is that if you make the mistake of letting the trial lapse without cancelling if you don't like the service, then they are more than fair in cancelling and refunding as needed.

Ralph Deeds profile image

Ralph Deeds 7 years ago Author

Good advice: Read the fine print, especially about "FREE Trial offers." 6 years ago

Another problem with Ancestry is how much of their information is mis-spelled . It's obvious they just put those databases up with doublechecking the information. Professionals transcribe information and then someone else goes over their work before it is entered into a database. Ancetsry is just too anxious to get your money to bother doing this.

Travis 6 years ago

String of bad luck... I had a yahoo email account that I used to start my profile. I used the service for about 2 months and then decided to cancel it online. I went through the entire process and thought everything was fine. a couple weeks later for something entirely unrelated (had to do with yahoo answers) I deleted my yahoo account. Now a couple weeks after I deleted my yahoo account I get a charge from again! I immediately called the number that was listed on the charge 800-2623787 but sat on hold for over 45 minutes and eventually hung up. I logged back into and re-cancelled, I remember everything about it and this time printed out my membership cancellation with confirmation number. I also put in a request with yahoo to reopen my account but they said it could take 24 hours and might not have everything saved. Hopefully it will have my first cancellation request so I can give my confirmation number when I can sit on hold for a few hours tomorrow and find out why they re-opened my subscription.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

You're one among many who've had problems with At one time they were given a thumbs down by the Idaho Chamber of Commerce because of customer complaints. When I can avoid it I don't allow automatic charges to my credit card or debits to my checking account. I prefer to have the company bill me monthly and pay by check.

ANGELA 6 years ago


angyfaery profile image

angyfaery 6 years ago from Texas

I don't like automatic billing either i prefer to do it manually via phone to pay with the credit/debit card making sure i have enough money in the account or in my pocket to pay for it.

Justme 6 years ago

The problem I had with Ancestry billing;

I signed on for the "Free Trial" and used it almost every day even though I did not get much information.

Well two days before the end of the "Free Trial" I tried to cancel and it would not let me. I called and asked why it wouldn't let me and was told that I was using the Wrong Sign in name? They gave me another name and told me that it is the name they had associated with my e-mail and it was a name I Have Never Used!WTF. If I had not Called and asked what the problem was and just continued trying to use my Correct Sign-In name I would have been charged for the Year Subscription. I would Never recommend Anyone to use this site. As a matter of Fact I tell everyone I know, and now you, not to even use the "Free Trial" this is so bogus I don't know how they get away with it!

GarnetBird profile image

GarnetBird 6 years ago from Northern California

I tried to cancel my "trial subscription" with The online place to do it kept kicking the application out, refusing to let me cancel. I called them and after ten minutes waiting on the phone, someone cancelled for me. I am now wondering if I might get charged.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Lots of people have had similar problems with Thanks for your comment.

Coolmon2009 profile image

Coolmon2009 6 years ago from Texas, USA

Thanks for the warning. The TV commercial really gets your attention. I thought about going to the site to at least check it out. I think I will leave it alone now.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author may well provide good genealogical information, but some people seem to have trouble stopping their trial accounts when they decide they no longer need the service.

Doris 6 years ago

I called ancestry and signed up for six months with no automatic recharge option and have an online receipt stating when my membership will end. I don't like automatic renewals and will not do business with anyone who won't allow other options.

MJL 6 years ago

They are still doing it. I signed up for the free unlimited membership 2 months ago. Now I can't access anything unless I start the 14 day free trial or a membership. this is NOT what they offer in the free membership. I filed a complaint for bait and switch with the FBI, I suggest others do the same thing.

When I complained on the blog site, they spamed me and remmoved my comments, what does THAT tell you. Nope I don't think I will be joining now.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for your comment. I'm surprised they haven't cleaned up their act by now.

AM 6 years ago

I was actually looking to see if would offer a second 14 day free trial. I had a good experience. The day before my free trial lapsed, I cancelled per their instructions online, received an email explaining I cancelled timely and would not be billed along with a confirmation number. So far so good. Hmm....

Dizo 6 years ago

Today was the 13th day of my free trial with I called them 3 times today in an attempt to cancel. I was put on hold for a least 10minutes each time. When I finally was able to talk to someone they tried to get me to buy attentional products and when I refused, they pretended that we had a bad connection and couldn't hear me. They did this 2 more times. They even redirected me to a customer satisfaction survey over the phone after pretending they couldn't hear me. It was at this point I googled "how do you cancel" and found everyone that had the same problem. Now I'm not wondering how to cancel, but how to help end their business before they rip more people off. I noticed on the bbb that they have A+ rating. Has anyone reported them before and if so why do they have a great rating???

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

You're one among many who've had problems with At one time they were given a thumbs down by the Idaho Chamber of Commerce because of customer complaints. When I can avoid it I don't allow automatic charges to my credit card or debits to my checking account. I prefer to have the company bill me monthly and pay by check. (Originally posted several months ago.)

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

sheepgrl 6 years ago

I have used on and off for years when I need it I log in and signup for a couple months and then i cancel. The cancel button is on the right hand side of your account page. I've never had a problem with them taking my money unauthorized or anything like that.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for your positive comment. For some reason some people report problems. Perhaps the company has improved. There is a lot of interest in the service they provide. I've never used the service.

Baba 6 years ago

I got a subscription less than two weeks ago. I cancelled today through my account and online. Yes, the free trial didn't seem to kick in and I'm paying my $29 bucks, but that's fine. There were no other cancellation fees. I'd use them again. Not sure if folks are still having problems, but I don't seem to have had any. NO PROBLEMS.

lisadpreston profile image

lisadpreston 6 years ago from Columbus, Ohio

Wow. I just stumbled across this article while scanning through your hubs. I am shocked. is really popular and I had considered using it to look up my Native American heritage for personal reasons. There is no way in hell I would consider using this company now or any of its affiliate sites. I have been fooled before with other products giving free trials and the catch is always that you are really signing up to buy it but are billed after the trial period days are up if you don't cancel in the precise time frame. In other words, they are counting on you to like the product or service enough to not cancel and keep your money, or count on people like me, who cannot remember to cancel, and keep my money. This company, judging from the comments here, really takes the cake. Even if you do cancel, they still bill you among other things. This is crazy. How are they still in business? As one person stated in a comment, It would be wise to use the prepaid visa's when ordering ongoing services to ensure that they don't continue billing you if you cancel. My heart goes out to these victims who left comments. Aside from the damage done financially,the mental anguish, frustration, and time spent trying to correct and recoup losses can be devastating. Thank you for bringing this horrible company to our attention.

danielle 6 years ago

i put my address up,number,and were i live but that all i didn't say anything else i got out of it cause when they asked for credit card details they said they will charge 140 dollars so i didn't give them that can they charge me money?

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

I doubt it. I guess they could try.

OhOh0 6 years ago

I heard about numerous scams, including information sharing. in conjunction with NARA is doable. Also, check into The Latter Day Saint's Family search.

Sera 6 years ago

Thanks for all of these warnings. I was about to subscribe

Ripped Off 6 years ago

Just off the phone with them over the issue of the free trial. What a scam.

Mike 6 years ago

I went to cancel today cause my trial is almost up. When i went to cancel. it asked me to verify my information and then login again. I was already logged in. They then said I could only use it on a single IP. And it won't let me log back in. I had used it on another computer in the house a week ago but it was still loaded. I closed the browser and rebooted the computer. I'm waiting to see if they will let me log in after the "30 minutes of inactivity" I searched for scam and found this site. I'm hoping I can get the free trial canceled.




OhOh0 6 years ago

I concur. Unfortunately, our personal information is splattered all over the internet and it is legal (OPRA).

Lena  6 years ago is right now one of the biggest money maker in the USA. You know why? Because of too many good nature and trusting ancestor researchers. Why are people so trusting?

The company has very bad business practice, but it is legal in all the countries where they are operating. Why is that? Again, too many trusting people given them information, which they have collected over many years, often for a large amount of money, now to give out free on the website of Ancestry.

Here is how it works. You have created a family tree and don't want to lose it. You also would like to share your tree for free with others in the hope to find more researchers looking for the same ancestors. It is very tempting to see 11.9 Millions of family trees in Ancestry. What a deal!

Think twice now!!!!

By uploading your Family Tree on Ancestry's website you are given them the right to use it. You have a sort of privacy code and can stop things to a certain degree. But Ancestry takes the right to use your names and information from your tree to sell them to it's paying members. By uploading your work for free, you give them a gift which gets sold by the company to make money.

They don't give you a free membership for life, in return. No, in return for the free gift they make millions on you. Should this not be a fair trade? They tell you that your tree is hosted by them free, but they are in title to let their paying members not just see it, but also get copies of it. Shouldn't you be getting a commission on it? A life time free membership would do the job. That would be fair enough.

O, I forgot, even if you are not a member, you can update your family tree for free again.

Goody, Goody!!! What a scam that is!!!! More information to sell!!!!


For the person that wants their live back. Go to the TV. It's one good chance. The other is not free. You can see a lawyer and have it for years in court.

Good luck on that!!

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Lena, thanks for your revealing comment.

Thomaz  6 years ago

What a bunch of rip off merchants they are! Their latest scam is allow you to cancel membership on the site - present you with a message to confirm that your membership is cancelled. Having tricked you into believing you have cancelled, they then go and help themselves to more of your money and then blame you for not cancelling! Do not use this function, phone them get a name and a reference number...and then still don't trust them.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for sharing your experience with HubPages.

scammed by 6 years ago

I signed up and paid 71 pounds. Then they would give me nothing unless I agreed to spend 6-10 lbs a month over and above the initial 71 pounds. Smelling SCAM, I cancelled immediately. And wrote to ask why that happened, giving them the benefit of the doubt. I asked what I needed to do to get the information I wanted.

They refused to help or give any input. They claimed they were confused and couldn't find my account. They kept saying (knowing I sure will NOT call UK) the only way they would help me solve the problem was if I telephoned (and then would have NOTHING in writing, hahah).

Avoid these con artists.

Thanks for the info about the phony cancellation. I'll have to check my account.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for sharing your unsatisfactory experience. You're not alone.

Ashley 6 years ago

I don't believe any of this. I've had about 5 different Ancestory accounts over the years. All with different credit card information, where I've had the free trial. I never once had an issue. As long as you cancel ON TIME, they don't charge. I think a lot of people like to complain when they actually just forget to cancel it and then they're charged.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for your comment sharing your good experience with

Joann Sovelenko 6 years ago

Do not purchase FAMILY THREE MAKER for the Mac. I have tried three days to download my genealogy in a GED format to their program. It will not accept it. Maybe, it is because I have over 260,00 people in my file. I have also downloaded my GED file to It was accepted. Then there is a migration in FAMILY TREE MAKER to export your file which was accepted in to FAMILY TREE MAKER. Again, it would not accept it.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for the advice.

pat 6 years ago

What they don't tell you when you sign up is that if you want access to certin files that you have to pay extra. Any time you go back to Europe they want you to join another system and how much is 107.40 pounds anyhow?

Jhon 6 years ago

I Almost Fell For It

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for your comments.

Richard 6 years ago

It appears all genealogy websites have come under the control of one certain cult. Even if a researcher goes to his own government's census website he is referred to the cult's where he must pay to play. Yes, it is truly a weasel orgainization that, like a dating site, pretends inclusion up front in order to suck up all your freely offered personal information to only turn around after raping you to rob you.

I built an extensive family tree, paying month to month. After neglecting it for a few months I signed back in to find several strangers I didn't know with total access to the information I spent years assembling and countless hours listing on With access as "contributors" able to see all the living on my tree I was aghast that seemingly any fool could climb what was set as a "private tree" and either delete, change or screw up the information I'd so painstakingly gathered, not to mention the information unprotected by that might lead to identity theft.

I emailed these clowns and got nonsense back stating that unless I invited someone onto my private tree it couldn't be entered. I no sooner closed that email and signed back into to see yet another stranger with total access to my 5100 person tree. I called the cultists and got mealy-mouthed gobblygook about "legal liability" which made no sense and only enraged me.

As soon as I figure out how to download my massive tree I'm going to delete it, break the leech's grip on the credit card and spend a considerable amount of time spreading the word about the total dishonesty of the magic underwear gang.

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Thanks for your comment. Lots of people seem to encounter problems with this commercial website.

nathan 6 years ago

im really upset with the website, i did a quick search and appeared to find who could possibly be my dad when i hovered over his name it said THERES MORE TO VIEW including birth certificates and documents i was so excited i signed up, clicked on exactly the same link .... there was nothing not a thing no info no documents nothing, heartbroken is the word

Martin Crook 6 years ago

Just one of the multitude shamefully admitting they got duped into Ancestry.ripoff with the free trial, yet get the bills from The Generations Network. It's obvious from reading even the top half of this page that there are many in the multitude. I love their description that you will not be billed with no use of the service/there is no way they can delete your "free" subscription. I suggest everyone post a very blatant warning about these criminals(I'm sensitive about using the word "Crook")on their Facebook profile, Twitter, et. al. Maybe words in the social sphere will shame them into respectability.

pissedoff 6 years ago

i was just ripped off two days ago - BEWARE!!!!!!!

i signed up for a "free" trial, gave my credit card number hesitantly and after a failed search to pull up anything of what seemed to be non-existent of my 8th generation american family, cancelled online.

in fact, i cancelled 10 times, yes 10 whole times. i was prompted through hoop after hoop after hoop asking "are you sure you want to cancel" i swear i must have hit yes like 20 times.

WELL, fast forward to yesterday. i go to check my bank account and there is , geez how did i guess??----> a charge for $299+tax. oh lord. thankfully the guy agreed to refund my money. now, has it been refunded yet? no. will it be? who knows but seriously stay FAR FAR away from this scam!!!!!!!! i wanted to sue the f*** out of these people.

pissedoff 6 years ago

oh and yes, i cancelled 30 minutes after signing up FYI

Natalie 6 years ago

hi, im in the eighth grade and i have to do a stupid report on my ancestors, and i went to and they asked for my credit card number, well thanx for warning me, i wont be using that dumb site. do you of any way to find my ancestors for free?

Ralph Deeds profile image

Ralph Deeds 6 years ago Author

Some people are able to find their genealogies via

Google searches on the internet if someone in the extended family has done the research. The Mormon Tabernacle in Utah is a repository of genealogical information. I haven't tried this source, and I don't know whether they charge for information or not. Sorry I can't be more helpful. Good luck.

Jimmy Howington 5 years ago

I have used on and off since 2001. Its a great site for reseaching your family history. I subscribe every other year for a month because they are always up dating there site with new info. Never had a problem with them charging after I cancel. The ones that are complaining are out to get there 14 day trial for nothing of course. What's wrong with paying $19.95 for a month of great information that they have!!!

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for your comment. I'm pleased that your experience with has been good.

Tania 5 years ago

Wow...I'm shocked. I've been using on and off since 1998 (including several free trials) and have NEVER had any problems. I've always cancelled about 2 days before my trial ended (are people forgetting to do this?) and never had problems with being charged. I was going to start a new free trial but now I'm hesitating!

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Tania, thanks for your comment. Since you're familiar with the system you'll probably not have a problem. Some first-time users have problems.

David Carlyel 5 years ago

In my book they're a scam. I did subscribe for a quarter back in mid 2010. Now my credit card bill has a charge for another quarter, after a period of not subscribing. Their website says I'm now unsubscribed, but not due a refund, even though I've not used the service after the quarter I intended to pay for.

Estelle Joseph 5 years ago

I opened up for the first time tonight.

The first question that came up was a request for my fathers name, city, state and date of birth and death.

I filled that portion out.

Next it had a blank for my name and email name.

I filled that portion out.

Then it posted a password for me.

I filled nothing else out. Did not give any credit card info.

Then, not seeing any prices posted i decided to wait until morning to call them and ask questions.

Next I decided to google ancestory complaints and found this website, happily i may add. So, i suppose i dodged the bullet.

Is there any possiblity that they can obtain my bank info. through my name or email address?

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for your comment. I doubt that they will try to obtain your bank account or credit card information.

Kangaroo 5 years ago

I have just found this page after, you guessed it, the surprise charges that I found on my credit card and a call to the bank.

I'm in Australia so the reach of this company is long...

I am actually really surprised at how upset I am, I have asked the credit card company to cancel my card because if a company is going to be this deceptive about a "free trial" (yes it was in the fine print but it just seems so deceptive) I don't want them having any actual credit card details for me.

I just have to keep focussing on this as a life lesson and hope that somehow this practice will be made illegal (I can't believe it is legal now) so can't do this anymore.

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Ralph Deeds 5 years ago Author

Thanks for your comment. is apparently making friends for America around the globe.

Karen 5 years ago is a great website for those who are serious about doing research and recording it on line. I cancelled my account when I moved and was too busy to use it and had no trouble and then signed up again a few years ago and have been using it a lot. I certainly don't like the idea of the "free" trial with credit card. Luckily I liked it and stayed so didn't try to cancel after my free trial.

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Ralph Deeds 5 years ago Author

Thanks, Karen, for your comment about your good experience with Others have had problems when they tried to discontinue the service and charges to their credit cards or checking accounts. Perhaps they didn't read the instructions carefully enough.

itw142 5 years ago


I just read what Kangaroo did on I did the same thing, entered my name and all that but never any credit card numbers. I hope they're not able to somehow find them and charge me. Anyway, I just wanted to know if any of you knows how to delete my 14-day free trial account?

Gibson 5 years ago

How can be allowed to charge and make profit from the intellectual property of the US and individual states. The census data was paid for with tax dollars, and belongs to the American people. Why can't I Find census data that is not linked to

Parent 5 years ago

My child died from SIDS at 11 months on Oct. 7th. Because of someone was aloud to take his social security # and claim him as their dependent for money on their tax return. My wife and I have been through hell and back dealing with this. And to know that people can sink this low and a site like that supports their motives is inconceivable. There needs to be laws that prevent this from happening.

MAx 5 years ago

Saying something is a scam is rather harsh. I agree that the 14 day trial requiring a credit card is a concern, but you can go to almost any local store and get a pre paid card that has a limited amount on it.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

True, but one shouldn't have to read the fine print and get a prepaid card.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author carries a Better Business Bureau A+ rating for whatever that's worth. Apparently not much.

AS regulars know, the Haggler has written three consecutive columns about the Better Business Bureau. The moral of these unhappy tales is that the organization appears to have drifted from its original mission — policing bad behavior in corporate America — to something decidedly less consumer- friendly.

Lanette 5 years ago

I did the 14-day free trial with a couple of months ago and it was great! I would have kept the monthly account if I could afford it, but I had NO trouble cancelling online, got a confirmation number and was not charged anything. Their search engine is way too broad, making it hard to find info sometimes, and I'm afraid they have gobbled up some of the free genealogy sites, but I would not call them a scam, from my experience.

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Ralph Deeds 5 years ago Author

Lanette, thanks for your positive comment.

larryc 5 years ago

Is there an alternative service to Ancestry? Other than traveling about the US and living in large well-stocked libraries...

Carol Villeneuve 5 years ago

Scam, Acestry is a scam, why, Tey steal your info and picturs off classmates and facebook etc. and yor Names and dates and don't even ask you and then they put a family tree on facebok,,, us suckers,, then they post them on Ansetry .com, and sellem back to you if you join and if you don't some others have to pay to buy them Well my feeling is simple, If you are goig to scam them off these sites than offer ansestry for free cause thats ow you got them and you took my innfo ff classmates Pictures, names and dates withot asking me, I pay for that site... I saw my father and my brother there and them are the only pictures that has ever been made public so I know you are stealing them from not only me but many others, what do you have to say for yourself now, Honestly, I hope the money you make is worth it, Genealogy theives....

Dawn 5 years ago

It is a scam. They can't find a record of me cancelling my account, but their email generator is sending me I miss you emails please come back. I have also been offered a special rate if I re-sign up. Now how can I re-sign up with something I am have an open account. I ended up having my credit card closed and opened with a new number. It was the only way I could make sure they were not going to charge me again.

Deb 5 years ago

Went online tonight to check my bank accounts and my VISA. Out of the blue... there is a withdrawal on my credit card for $299.40!!! I have not used their site in almost a year and a half!

Autorenewal or not, a reputable company would allow you to CHOOSE not to renew and would then refund your money. Edmonton, Alberta, Canada

Gene 5 years ago

My sister purchased a six month deluxe package for my Christmas gift, 2010 and I started using it by January,

2011 and became confused and angry with information that I put it and they came up with nothing or thousands upon thousands of censures for me to scroll through.

I gave up for awhile and then started up with simple names, dob's places of birth and got "some" hints but that was it, hints that lead to last names that did not match my request. I email them twice and finally when my six months was about over I did make contact with customer support, gave him some data, names, dobs and death dates and he too had problems.

I suggested the program was not updated or working propertly in which he replied it was and continued giving me incorrect information.

I requested an extension of my time and was told it was due to expire, PERIOD.


Tiffiney 5 years ago

Why pay anything to these companies when you can get the information free. The LDS (Mormon) Church has more geneology information than anyone and it is free. If you need help you can go to any of the churchs that have the geneology library. They are usually open several days a week and the people who work their will gladly help you. Everyone is welcome. If you don't have time to go to the church, you can look up the info at home on your own computer. The website is I think you will be surprised and best of all you don't have to pay to use the site. Good Luck I have gone back six generations.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Good point. Thanks.

It's OK 5 years ago

I like ancestry and have been able to find 6 generations of my husband's family so far using their census search engines and military search engines. I have a subscription so am now worried about canceling, but the service is fine. If you have family in New York, however, there are free indexes on-line for 19th century birth death and marriage info and a website where you can order documents for a fee. If you are Irish, 1901 and 1911 Ireland censuses are on-line and free. Ellis Island also has free searches.

Susan Graham 5 years ago

Instead of doing a subscription for a whole year, try monthly as I do. Then go like crazy to get the records. I have very common ancestry--no popes. kings or whatever. And all the records I found could be verified. I live in Canada and all the records are good, though there are spelling mistakes you have to watch out for. You can submit corrections!!To cancel, call them and get a verification that your subscription has indeed been cancelled, and print out a receipt. I have never had one bit of worry with my membership at

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Ralph Deeds 5 years ago Author

Thanks for your comment and suggestions.

amanda m 5 years ago

SCAM,,, i gave my creditr num but it didn't take there was no money n it so i am sure that is y it was going to b free dis weekend but guess i am going on facebook n let people kno what a scam it is n u have to have 288$ n 27.00 annual ... that is false info n i hope someone sues U

Positive Comments 5 years ago

Isn't it just weird that most of these "Positive" comments NEVER get replied to? Reply to one of them and the original writer will NEVER reply to defend their view or reply back to yours. Makes it seem like is hiring people to leave positive comments. IF my theory is WRONG will one of you people that had a "Positive" experience please feel free to respond to mine?

Nancella 5 years ago

I have been doing Genealogy research for over 40 years. The old fashioned way, contacting family member, church recors, court houses and a few trips to Salt Lake and the National Archives. And for a number of years from when it was indeed free. (I think this when they were getting their program togethr. I have since been using the US DELUXE (150.00, WORLD DELUXE abt 300.00)(Cheaper than 2 movies a month.)

For several years now they have offered 15 days for $15.00. If you have your information ready to go, one can do a lot in 15 days. Under those conditions, it is very economical. HOWEVER, IT IS UP TO YOU TO NOTIFY THEM YOU DO NOT WISH TO CONTINUE THE SERVICE.

Some have complained that mistakes were made on the census. Spelling? The enumerator wrote down what he was told or what he heard. All the information was given by the head of the family. Also, for our immegrant ancestors, the language my have not been too easy as they spoke their version of the English language. Also, whether census, cour or church records, last names aren't always as they are today. My great-grandmother's maiden name is spelled TWO different ways on THE SAME DOCUMENT! So, one must be flexible in what they read. The other related people in the census can lock your family into the correct family. I have noticed that Ancestry has on occasion put in a correct spelling of a family name that did not look anything like the correction.

With regard to birth dates, their age could be off a year or two depending on their birthday and the date the census was taken. The 1900 census asks for the MONTH & YEAR they were born.

The site is great! I found additional family members living in states I never knew about. From that point I can find them in those local records by mail if I wish.

For me, has been worth every penny I ever spent. From this site I found my mother's people coming here by boat, date & name of boat. How fabulous is that?

There are other sites that are indeed rip offs. for one. But you can not go wrong with If you have a problem, call them. 800-282-3787.

Good luck........

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Nancella, thanks for your positive comment about and for your tip on how to use it.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Individuals who have had problems with or other organizations should take the time to read the article linked below "The Invisible Hand of Preauthorized Account Marketing" by Prentis Cox, professor of law at U of Minnesota Law School.

Preacquired account marketing (“preacquired marketing” or “preacquired account marketing”) is a sales practice that allows companies to charge consumers for services they do not know they ordered and do not use. The practice depends on a seller’s ability to access a consumer’s financial

account without the consumer directly providing her account number to that seller. This is possible because the seller has paid either a financial institution, such as a bank, or another seller that retains consumer account numbers for the right to charge the consumer’s account. This process provides preacquired account marketers with preferential access to consumer accounts.

An overwhelming majority of consumers paying for services sold through preacquired account marketing are unaware their accounts have been charged, and thus are unaware they have “purchased” the service.1 Preacquired marketing works only because it singles out consumers who do

not understand the terms of the solicitation or consumers who become confused about the “free trial offer” terms that are a critical component of the practice.2 Many of these consumers have diminished mental capacity or

struggle with the English language, making it more likely that they will not understand that they are being charged.3 Data from public enforcement actions and investigations demonstrate that this result occurs in all forms of preacquired account marketing.4

Richard Feltersnatch 5 years ago

Is not my real name. In fact, for any site that requires me to register my personal info, they get bogus information so I know "where" credit card offers, spam, etc., comes from.

I didn't trust Ancestry($)com at all. Period.End of sordid story. I know how to use google, I know where to go for census records for free, I've traced my family tree back three paternal generations beyond what was previously known. And it didn't cost me a dime.

The cost was my time. Use your head. Free trials are never free. Free is free.

That said, don't give ancestry$com your money. They are mismanaged, full of misleading duplicate data. Use your head. Use google intelligently. Never give those sites your personal info, and always use a disposable email address to catch the spammers.

Sincerely, Richard Feltersnatch

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks, Richard. Good advice.

Currency Lass 5 years ago

I have had annual subscriptions to since 2007.

I like the easy access to so many historic records via the one portal. Never had any problems with the site. What will happen if & when I decide to terminate my subscription remains to be seen.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for you positive comment.

Mary Ellen Cobb 5 years ago

They say a free trial, but then they want you to pay, I cannot even afford to pay for my medicines of food and they want to do a poor person this way.

Helen Tyler 5 years ago

I wish I had researched this company BEFORE I gave them my credit card number. Oh well thanks for the advice on what to do know.

Jen 5 years ago

The family tree I worked so hard on through is completely gone. I was in and out of the hospital for the last 2 years with a severe head concussion. Even so, I remember everything before the concussion and only have problems with short term memory now. Anyway, I spent more hours than I can count confirming that my account (and the family tree that I created) was indeed completely erased. And, even though I knew the email I used to setup the account I tried all other emails (which I have every email written down that I've used in my life) just in case I changed it somehow in the last 2 years even though I haven't logged on since I've been in the hospital the whole time. I actually still have an email message that sent me in 2009 confirming information about my tree that I'm still able to access even though the site states that this email address was NEVER on file for my user name. I'm beyond upset that I relied on their service especially because my parents were going to visit their homeland next summer mostly based on my years of research prior to using the tools on (which I paid for) to create the extensive tree. I can only surmise that since I have a quite unusual last name (which makes it hard to find any relatives in the first place) that my input wasn't something that they would profit from so they probably just purged my information. It's just beyond frustrating when they make you feel that you can rely on their website to track your roots (just like in their commercials) and then they fail you (probably in my case because I wasn't able to log on and keep my paid membership going even though they say that your "tree" will stay on file for free). Now, with my new disability assembling this information again is going to be next to impossible and I certainly won't do it through their website. At this point, I'm very close to being the only surviving member in my extended family (at least as far as I know). Maybe my elderly parents will learn something in their European trip next year? I don't know. I really hope so. I know my dad would like to know before he passes what he considers some very important certain historical family event that have been always unclear to him (mostly having to do with his grandparents). Like my dad's father may have been in political exile (supposedly for trying to help the oppressed). Even though my dad grew up with his father he never knew what year he was born and anything else about his past, for that matter. And there's some health major genetic condition we need to explore (maybe we can figure that out through DNA tests but it's quite expensive unless you know exactly what your testing for; all I can say it's similar to having Parkinson's because the tremors are so bad, but at birth). Thank you or should I say "no thank you" for getting our hopes up and then dashing them down.

Nevertheless, my heartfelt thanks to anyone reading this. Hopefully, my negative experience will make someone think twice about relying on them to keep your information and if you use them always maintain a hard copy of your tree (even if you have to draw it yourself) especially every time you update it.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for your comment. Sorry about your unfortunate experience.

Liz 5 years ago

I do think they're a scam. Any site that makes the cost and the terms anything but front and center is a scam. I received no notice that my acoount was being activated and nowhere on the page for my account can I see what I was charged. I was NOT aware that an ANNUAL membership would be charged and that no refund was available. Sorry to the contingent but that is certainly a scam. It's no wonder the complaints about keep piling up. I'll certainly be making one. And the pissy comments about "knowing what you're signing up for" don't justify sleazy business tactics.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Liz, thanks for your comment. Lots of people seem to get caught in their tricks and traps.

Millionaire Tips profile image

Millionaire Tips 5 years ago from USA

I don't think it is a scam. Many companies offer free trials that automatically renew. A smart shopper will put the decision day on their calendar, that way if they want to cancel, they will be able to do so and not incur any additional charges. I have gotten several free trials over the years, and haven't had any difficulty canceling.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Tnx. for your comment. Apparently quite a few people don't read the fine print. "Scam" may be too strong a word.

bizzbeau 5 years ago

I subscribed for three years, and then cancelled without any issues. BUT, I do miss the access; although I have found I can can access it free at my local library! Problem solved

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for your comment.

Shut up Ralph 5 years ago

Shut up stupid! All the comments are not for you!

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

What's your point???

Cass 5 years ago

My dad had got a family tree maker that uses and I thought I would start it for him. I had to sign up for the free trial with ancestry although I owned the family tree maker. And before you know it there are some charges to my credit card bill as The Generation Network London. I googled it and it brought me here, wish I would have known earlier!

Cassandra 5 years ago

Why does my family tree maker always close down if I try to click on something and it also won't upload the people index.

Cassandra 5 years ago

Hey I bought the software so I'm not paying for it, also I'm not doing anything online with it but the software keeps closes on me and I'm scared I'm gonna lose all the family info that I have, can someone please help me.....

Gina 5 years ago

I've used for a number of years and haven't had any problems. I've spoken with customer service a handful of times during that time and found them useful & helpful. In the years of using the site, I've activated and cancelled paid subscriptions a number of times as and when I've needed to - whether because I've been short on time or had limited money at that particular time. Each time, the subscription was stopped and I never had any incidents with trying to claim payments anyway.

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Ralph Deeds 5 years ago Author

Gina, thanks for your positive comment about I've had not experience with it positive or negative.

Protect yourself first 5 years ago

Let me add too this trivia here, I used for many years, had no idea they were twisted and messed up, I sighed up as a guest user, set up my profile as PRIVATE and checked the box that my info not be indexed, figuring that what I put in there would be safe boy was I ever wrong, they are not cheap either, very costly seen their so called fees, considered one day joining up permanently with them I mean after all I wanted to build a family tree for my family so they could see all their ancestors and achievements etc never did I think that this PRIVACY TERM they use would be a deceptive act and by the way many sites have this but never practice it, its all for show in essence people no one has civil rights or privacy rights so wake up and take a closer look, any way I uploaded my Birth Certificate and a few photos of different people in my family for only those I allowed too view per my discretion, wrong!, Ancestry sends you these Ancestry Tip Hints via email letting you know they "possibly" found a match that meets up with the family last name, and we all know a last name can be attached too many many different people whom may or may not even be related too your bloodline that's where the info crossing comes in and you as the person compare the info to make sure you have the correct stuff, well too my shock Ancestry put out my BC and photos and announced they were PUBLIC when they weren't suppose too be according to their site, when you choose not to have your info circulated this means what's kept there is suppose to stay there unless you release it at your own choosing, not so, They put it out there and according again to their instructions and explanations a LIVING PERSONS info is not suppose to be released unless that person gives it the OKAY, when I saw this BC up there I about hit the roof, I immediately removed the info, photos and deleted the family tree! The account however they rigged it where you cant delete it. No I never did the trial service nor did I ever pay them I was testing the waters too see how this played out, if businesses like this are going to write "promises" of ethics having you believe that you can trust them then turn around and pull this kind of stunt, god forbid anyone paying for their service, its a shame too because they rigged it where you cant delete your account either, BBB doesn't seem to get it, no one seems to get it, with the way things are today on identity theft etc you would THINK people would take into consideration this is a reputation they are toying with, you don't throw info out there like that,freedom of speech or writing it don't matter, some people want their privacy as they were lead to believe they have but if this type of activity and behavior is considered not a big deal then why we have to wear clothing for or even have laws and a thing called civil rights? Ya get my drift here? As fascinating as the net is and it is a luxury to use its also a weapon when in the wrong hands and thats what allot of these folks don't understand or don't care too. Got no business preaching to respect someones life if your going to behave unethically. oh and here is their business license info in-case you really do wonder

Entity Number: 6114429-0151 Company Type: DBA Address: 360 W 4800 N Provo, UT 84604 State of Origin: Registered Agent: DAVID FARNSWORTH Registered Agent Address: 360 W 4800 N Provo UT 84604 Status: Expired Status: Expired as of 08/25/2009 Status Description: Canceled Employment Verification: Not Registered with Verify Utah History Filed document images are not available for DBA Registration Date: 01/31/2006 Last Renewed: 12/18/2008

they aren't even updated in their business license in the state of Utah!

Come on people wake up, your hard earned life cycle and everything you worked hard for isn't worth loosing to those who don't use their brains or have any understanding what the word DAMAGE means. If this company lived by their TOS or RULES or POLICIES, this hub wouldn't be up posting about it.

Ralph Deeds profile image

Ralph Deeds 5 years ago Author

Thanks for sharing your experience.

Slim 4 years ago

So glad i came here before i sighned up..i also saw a previous comment about using a prepaid card to avoid the tricky charges it doesn't work u have to use a real card...thanks for your comments to help me avoid a hell on earth issue with these thieves i can only hope everyone here had their issues resolved.

eryn 4 years ago

I signed up for the 14 day trial, and after 2 days of looking for my ancestors in Scotland was unable to find anything, and didn't have the time to dig more, so I canceled the membership. Lo and behold I look at my credit card (which has a very small limit on it and already has automatic payments coming out) and I was charged. I call them and they told me it was my fault and that I had actually not cancelled my account properly. Yeah. I'm sure. That's why I even filled out a questionnaire of "We're sorry that you've canceled your account, Can you explain to us why you made this decision?"

needless to say I'm a bit pissed. The guy told me they "were able to give me an entire refund" like they had done me some sort of favour. Ridiculous. I will *never* use them again.

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

Thanks for your comment. You're not alone.

carlos sanchez 4 years ago

Hi, how is everyone.My name is Carlo Sanchez and im posting this comment after reading some of the previous comments,im quite dissapointed at this site already,just beacaus i took interrest of the way they advertise the offer,but talking as for my self they have not accomplished what they said they was. ihave looged in to there page to check for my ansesters status and it just says no results. therefor im trying to canseld out and cant find how to do so.because if i don't get out before the 7 day period they automaticlly want tomake me a one year member,then charge my visa debit card $39.00 dollars,so please't make me a member because ive been trying to cansel ever since yesterdy,and i don't know how not withdrawl the $39.00 from my card...

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

Thanks for your comment, Carlos. Please be aware that this site has no connection with and can do nothing about your issues with the company.

gordon 4 years ago are nothing but a scam. They are stealing peoples money. I put my name in theai records, and got nothing back.They have a so called contract. You should give them a contract, or not give them any money without the information, Atso in the contract you shood put a penalty of about $10,000.00 for any vio;ations and when they default, hit the credit agencies, and notify their Attorney General. Also notify the Federal Trade Commission and also tell them to notify the FBI. They will be broken. DO IT

RONALD PARKER 4 years ago





ROSE 4 years ago


John McCreadie 4 years ago

I recently joined; hoping to expand my knowledge but no I have not been able to find any more than than I was able get free. I unfortunately joined here in Australia; but none of my extended family live her. What I thought I was getting world wide access but once again no.

I tried to find out about my uncle who was sent to Canada as a skilled ship builder 1n or about 1941, but when I tried to access shipping records; guess what; yes! they want more money. None of their records seem to be later than 1911 or 21. I have been completely disillusioned by the whole affair. To me it is becoming more obvious that to search efficiently you need to be on the ground in the country you came from; and personally go to every records office and do your own search. My daughter paid for my membership as a birthday gift; and she wasted her money.

ROBERTA GABOR 4 years ago

"Your Folder# isn't any better. In fact it is worse. I have finally concluded that none of these agencies are reliable. They should go off the internet and stop taking people's money

Rita 4 years ago

I wish I would have known this when I signed up for my free trial!! How do I unsubscribe??!! This is ridiculous, not even one email from which gave me my first clue...usually one would get a welcome email and definitely receive an email letting me know that my 'free trial' is up!!

Jeff Tate 4 years ago

First of all, typing a message in all caps doesn't get your point across, it just makes you look like a lunatic. Secondly, I think where my opinion generally differs from most is that I am I realist when it comes to the world we live in. I see it as a sign of being responsible when one reads the fine print. There is nothing secretive going on behind the scenes at most places. I know for a fact that Ancestry does read a legal script anytime a transaction is made through customer service (as I do all my business over the phone.) In my opinion, it is up to the consumer to make sure they know what they are getting into. I don't find auto-renewal to be in any way unethical as it seems to be the norm more and more. If you call customer service, they are willing to work with you. If you have charges on your account, follow up. It is just plain dense of someone to be charged month after month and just take it.

In closing, take responsibility for your finances and decisions, don't victimize yourself and you won't be a victim.

Cheers everyone.

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

That's good advice. However, quite a number of people seem to have problems shutting off debits to their bank accounts and credit cards.

Thanks for your comment.

Michel 4 years ago

I have always been happy by the service I get when I call. If I renewed or cancelled, it was never a problem. And yes, you have to decide if you are paying for the World collection or just a country say CDA or USA. They have a great collection of documents. If you want to try them without paying, many libraries have free access to Ancestry.

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

Thanks for the comment and the tip about free library access.

Not Royal 4 years ago

I did some researching about my family tree. i am Spanish,Chinese, Filipino descent. I am a commoner I don't even know if I am related to royalty and be untitled royal.I don't expect too much from God he gave me a commoner life. There are poor Geologists who can make your tree look fake. They match me up with rich people I don't even know my family history it was long time ago.

Barbara Simmons 4 years ago

I did the free trial and cancelled before the 14 days was over and had no problems. later I bought a membership and they gave me a reduced price. I have always found them to be very nice when talking to them on the phone.

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

Thanks for your positive comment about

sheilasarkozi 4 years ago

I signed up for an account with in December and lost my job in February. I cancelled my account online and after four months of being charged, a representative online finally cancelled my account, but didn't refund me. I just filed a complaint to the Better Business Bureau, has anyone else been in this situation and been refunded? Thank you, Sheila

lulu 4 years ago


bella 4 years ago

I signed up for their free trial, then for ONE month of services. I was doing research for a project I was working on, and only needed access to the records for a short time. Unfortunately, uses deceptive means to dig into people's pockets. I had the bank alerts set up to tell me when my account goes below 0. I received an alert this morning and I was stupefied, I had no idea what charge may have come throu. It was and I am FURIOS. There is no email address that you can contact them and their customer service only starts at 10 AM. Are you serious, you guys???? I am so upset, I had no idea that I had to fear such a big and suposedly ethical company for scams!!! I worry about scams from small companies but from ancestry? Really? This practice of charging people without letting them know and covering up by claiming you have a cancelation policy is called a "deceptive practice." Since so many people are upset by this practice, why not do good and give it up. Let people decide when they want the service if they want it and IF they have money to pay for it. I was in red on my bank account and now I am paying fees. I will call and argue and hope to get my money back. and. NEVER AGAIN ANCESTRY. Go to the public library, you will have access for free. Plus, their services are too much trumped, always trying to get you to pay for more. When you find a lead worth while, ancestry prompts you that for that information you have to be an upgraded member. just a bad experience poverall and now I am being in red on my bank account to support this scam.

Ralph Deeds profile image

Ralph Deeds 4 years ago Author

Bella, thanks for your comments. You are not alone in your unfortunate experience with

Addie Constantine 4 years ago

I am soooooo mad it's bad enough that they charge you for public info but the don't deliver. Well guess what I'm deleting you and now I wouldn't use your service even if it was the only way in hell to get the information

Roberta Stoneburner Collins 4 years ago

I cancelled my membership, I had it for a couple years and they kept messing it up, I did it thruogh paypal later on but then I kept getting double billed many months until I decided it is not worth it and cancelled.


I allways send them a check or money order.

It takes a long time before they will activate your account even after the money order or check is cashed.

But if your not in a hurry, there will be no problem.

I find to be very reliable, and a great sourse of informatin, allthough not allways accurate, but the accuracy is based on the input from subscribers information.

terry stokes 3 years ago

I herrrd ancestry is a con they are

Johng100 2 years ago

Surely together with your thoughts here and that i adore your blog! Ive bookmarked it making sure that I can come back & read more inside the foreseeable future. dcfkbkdebcee

Leigh me 2 years ago

I wonder if this will make any difference. I am very interested in suing Why? They publish any information - true or false, by their members. And, moreover, when the Executives are notified of such a member offense of false information, they continue to allow its members to carry on as if nothing had happened. No matter what impact it has on its victims.

Four years ago, I had done a DNA test positively declaring who my real father was. My brother heard this news, and said, "that is great, but nothing is going to change." I was confused as to what he meant by that, but did not dwell on it, as I was so happy with the news that my dad had always been my dad. At this time, as years before, I was not aware that my own brother had our family history on He knowingly neglected to tell me and my two siblings about this tree. YET, he forwarded this tree to the entire rest of the world - any distant relatives he could, on both sides of the family. Problem? He documented that my father was such and such (the wrong man). He also published this poor innocent man's name. assumes when a man and a woman have a child they are reportedly married. So, the tree claimed that my mother and this such and such man were indeed married and had four children. WRONG. This exploded to over 1636 trees. It was not until almost four years after the DNA test that I discovered this tree, not to mention the blatant false information of "our" family tree. I had approached my brother more than a dozen times in one way or another that I wanted to know more about my biological father. And, then I read that he had been forwarding a so-called tree. When I found out, I hit the roof. And, when I saw who he had reported as my father, he just declared that he did not know how to change my paternity. Such a lie. Of course, it is obvious what kind of man this is, one who would even do this to his sisters and to his own father. With much madness from me, he changed it the very next day. But, sad to say, all of this information continued to linger in the system with my picture. And, moreover, when I Googed my own name, it was the very first item on Googed search, with all of the horribleness of the name of the such and such father, and that he was married to my mother, all NOT true. Very, very sad and destructive in my life, beyond words. This entire happening has torn my family apart. is to blame, along with my own brother. But, did reveal the actual names of living people on this tree which was captured, along with pictures directly to Google. It was a representative from that told my husband and I that they pay Googed to place their information the very first of the top of a search. It is all so very wrong, and I wish to sue. This story is even more wrong that what is stated here.

So, if anyone can help me, please respond someway. I am not providing my full name and not fully spelling out the site names as this may not publish accordingly. I do live in Corvallis, Or.

Thanks for listening! Why is this not posting???

Frances Ball 17 months ago

I have been a customer for many years. I have paid my bills on time . Recently, I have noticed I get nothing on e-mail about my family trees anymore. and suddenly out of the blue, I have to pay more for information that should be included in my annual fee. Why the change, you will lose customers, if we have to pay twice for information. I may have to go elsewhere to get more of my family tree information.

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