Oh No, Another Bad Buyer and Seller On Ebay.

eBay Items

Items To Sell.
Items To Sell. | Source
Albums Go Over Good
Albums Go Over Good | Source

Not Another Bad Buyer and Seller On Ebay

I have always enjoyed buying and selling on eBay, but I have run into some bad sellers and some bad buyers. I started with eBay when you didn't have to have a credit card listed. If I sold I paid them by check through the mail. This is just sort of a list of things which happened to me on eBay.

Sellers: some never shipped the item or it was junk when they made it sound like it was great in the auction description.

The problem, you could leave bad feedback, but if you did they would leave you bad feedback even though you paid on time.

Then eBay changed their policy. NO BAD FEEDBACK FOR BUYERS, sounds great, but then when you try to sell something the buyer can leave you bad feedback even though you have bent over backwards to do everything right. They start harassing by email and just complaining over everything. They now get a high on holding bad feedback over your head if you are the seller. On Sally's Trove, you can find out just what it's like to be a seller on eBay.

Lately, I had a woman complain over shipping even though she knew the item was being shipped by parcel post at 4.50. It cost me 4.73 to mail the item. She insisted I should have mailed by first class. First class only goes up to 13 oz. this item was over the weight limit.

Now maybe I'm wrong in all of this, but I don't think I am. I have 100% rating and some people just hate that. She is looking to give me bad feedback and, of course, there is nothing I can do about it because of eBay's new policy. I can complain to eBay about her, but not likely it will help.

I hear now there are more scams going on. It's too bad it's being ruined by bad apples.

Sold on eBay

jewelry | Source

The Back And Forth Emails From Buyer

HER: You do realize you could have shipped this little bit of jewelry for around $3 1st class or charged .25 more for shipping and sent it priority mail and the post office even provides a free box.


I hope you have received this item...Here is what I paid to ship this item. Yes, I do know what can be paid for shipping my husband is a retired postal worker.

Shipping Status: Shipped

Label Purchase Date: Sep. 8, 2008

Carrier: U.S. Postal Service

Service Type: Parcel Post® (2-9 days)

Note: Shipping time may sometimes exceed time shown for selected service type, depending on the distance between seller and buyer.

Mailing Date: Sep. 8, 2008 00:00:00 CDT

Total Shipping Cost: $4.73 USD

Mailing Date: Sep. 8, 2008 00:00:00 CDT

Total Shipping Cost: $4.73 USD

HER: Now I am really confused, you knew 1st class was cheaper and faster and you still waited 5 days and the shipped parcel.....wow, never mind what's done is done maybe it will be here in a couple of days, the tracking number says it went thru Atlanta on the 13th.......

ME: I'm sorry if you feel you have to go on at me over this shipping you knew what it was when you bid. Why did you bid if you didn't like the shipping? First Class is only 13 oz. with packaging it's very easy to go over that. When you get the item mail them back and I will give your money back and the shipping it will cost you to mail back. I'm just not going to argue with you over this it's not worth it. I'm sorry you're not satisfied. That's all I can do for you.

HER: Really don't want you to do anything except quit writing me and leave me alone, I thought you just didn't know any better and I was just trying to be helpful, now that I know you do know better, I just want you to leave me alone.......please

Another ring

Ring | Source

Her Feed Back

So I checked out her feedback 99.3%. I find out she is selling jeweler items and she is charging 4.50 for shipping one ring. Does any of the above from her sound helpful to you?


Even though I say bad buyer on here I have never called a buyer a bad buyer to their face, equally there are bad sellers.

We Need A All Bad Buyers and Seller List

What is your experience with eBay? Someone needs to have a page that list all the bad buyers on eBay, so at least sellers know not to sell to them.

I'm Back To Let Everyone Know what Happened.

She left me a neutral rating which at least didn't take down my score then she sent me a message. She sent this message after she told me not to write her again.


just wanted to let you know that I weighed the jewelry with packaging and it weighed less than 8 oz, would have shipped 1st class for less than $3, I know you don't care but just wanted to let you know. please, no need to respond transaction completed FB left this matter should be finished. thanks ?

My Neutral Rating

seller shipped 8 oz pkg parcel post when could have shipped 1st class for less Buyer: NUTCAKE Sep-15-08 12:05

  • Reply by @#$$% (Sep-15-08 15:37):shipping was listed on auction weight was over 13 oz. Cost me 4.73 to mail

This woman is so full of it!!!!

What I did for her.

I blocked her from buying from me again.

I filed a complaint with eBay over her harassment of the shipping. It won't do any good, but I feel better.

When I offer to give every cent back to her I really don't know what else I could have done. Also, you do not have to post postal options when selling an item on eBay and for anyone to think you have to be wrong. I was never late with sending this item out. I never blamed the post office. I was an honest seller and bent over backwards to help people.

Zapf Baby Doll

Pretty little baby doll.
Pretty little baby doll. | Source

Another Bad Buyer

Just recently I put this pretty little baby doll up for sale on eBay. I had a $20.00 bid on it when the auction ended. I sent a payment due slip to the bidder. Never heard a word from her. I sent another reminder, nothing. So then I had Ebay send her a reminder, nothing, They didn't receive a respond. I waited 8 days then ask Ebay if I could relist the doll.

This is the type of thing happens on eBay than we can't leave bad feedback for the buyer. I blocked this person from buying from me again, but so far Ebay has done nothing to her for not paying for her item.

Seller Complaint

Well, now I have a seller complaint. I was bidding on a chandelier I just loved and had been winning. All at once I receive a message from eBay Dear eBay Community Member,
The bid you entered for the item (#%*#%*#%*#%*) has been cancelled. You can view the reason provided for the cancellation by selecting the (bid history) link from the individual item page. So I go to the linked page and all it says is the item received no bids not true it had 3 bids and I was the highest.

Contacting eBay is not always easy. Very rarely do they give a reason or answer to what actually happened. I filed a complaint, we'll have to see what happens.

I'm angry over it. If this can happen on an item then why bother to bid. I know she thought she wasn't going to get enough money for the item, but that's what reserves are for. She didn't have a reserve. She also had 100% rating.

Chandelier | Source

Jan 5, 2011

Well, I have complained to eBay twice now about this seller and I get no respond from them, but I do get this message:

Thank you for writing eBay.

We have been unable to respond to your request as quickly as we would
like and apologize for the delay.

If you still need assistance, you will need to resubmit your request by
clicking on the ?contact us? option on the top right of your screen.
Once there, you will find answers to many of your questions as well as
the available channels to contact us.

We appreciate your patience.


eBay Customer Support

They're going to get another complaint I need an answer and this person is still selling on eBay.

By the way never got my answer from eBay they completely ignored me.

Michael Jackson's Child's Jacket

Michael Jackson's kid's jacket
Michael Jackson's kid's jacket | Source

Michael Jackson Jacket

My son had a Michael Jackson jacket when he was about 10 and I kept it through the years. Well, he’s almost 40 with no sons. I ask him what he wanted me to do with it. He told me to sell it on eBay. I put it up for auction. A lady bid won it for $45.00. I didn’t receive payment as promised. I emailed her, no answer. eBay sent her a paid message. She then contacted me. She asks me if I could give her a couple days, I said I would. I gave her about 4 more days to pay. She said she wanted it for her son for Halloween. Still she didn’t pay. Finally, I ask eBay if I could relist it. I relisted and the day I relisted, her money showed up in my Paypal account on the same day. I then sent her money back to her. She begged me to sell it to her I said I would if there were no bids on the jacket. There were bids. It was too late for her. The jacket sold then for about $127.00. I did the best I could on eBay to help her out, but sometimes it just doesn’t work.

She didn't give me bad feedback. I didn't give her any feedback.

Glass Bundt Pans

Glass bundt pans
Glass bundt pans | Source

Mistakes I have made.

I have made many mistakes while buying from eBay. If it's my mistake I never say a word I just keep what I have bought. I made a mistake recently. I wanted a new glass bundt pan. I looked all over the Internet and couldn't find one except on eBay. My mistake I didn't ask any questions. My auction item arrived right when it should. In my photo on the right is what I got. It's a mini-me glass bundt pan. I wanted the large bundt pan. I will keep it and use it I'm sure. I will give the seller excellent feedback.

I no longer sell on eBay and I rarely buy, but I'm glad to hear your opinions of eBay.


About Posting a Comment

Please, feel free to leave a comment. It's always nice to hear about your experience with eBay. Please, be careful of language I can't post your comment if the language is bad. Comments are fine, but just one word will stop me from putting it in the comments. You can always use symbols.

I also can not post comments with eBay Sellers ID or Buyers ID. Thanks so much for stopping by.

I can't post comments with website addresses where you can place the Seller ID or Buyer's ID.

I'm very happy to hear your comments but if I am called names I will not post your comment. This is not Facebook where you can say what you please.

Dybbuk Box

Have you heard about the Dybbuk Box that was sold on Ebay? I guess it had evil in it according to it's owners. The last man to own it has hidden it away so no one can find it. You just never know what you can buy on eBay.


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Comments 231 comments

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MercuryTown 3 months ago

Some buyers are just retarded and simply don't fully understand how feedback works. A buyer bought 2 CD's off me and I shipped them in a padded mailer. Both cases has bubble wrap inside as well to protect against crushing, however none of this is any good if someone at mail distribution decides to walk on your item or walk over a mail bag and your item just happens to be beneath the boot at the time.

CD's arrived, one was perfect however the other was crushed. I received positive feedback for the undamaged disc which was then negated by negative feedback for the other disc. So basically I was blamed for damage clearly done while in transit. Is it reasonable to assume that I would have packed it that way deliberately?

You can't do anything about people like this, you just need to move on and block them from ever bidding again. No matter the padding, unless you ship goods in a steel crate, damage can occur.

Anther buyer won an auction of collectable unopened Simpsons figures. I was patient and waited a week for payment. Nothing. I sent a reminder the second week, still nothing. Another week and I opened a claim. Still nothing. After 5 weeks I got firm with her and commented that she had feedback that commended her on prompt payments etc, so why could I not enjoy a fast payment as well? What's wrong with paying what you owe?

And sure enough, a reply came through 5 minutes after I sent it. Apparently there was some kind of family crisis, which had zero to do with me or the money she owed. I'm guessing she still paid rent, bought food, paid bills etc, as life doesn't just stop due to your personal crisis, nor do your obligations.

I got called a bunch of names, threatened with being reported to eBay as "I was harassing her", and not much else.

She then took exception to the fact that I cancelled her order, however I pointed out that in none of her smart alec communiques did she ever advise when I'd be receiving payment, and due to the dispute, she never got to leave any bitter feedback.

Luckily I managed to re-sell them for double the amount after they were relisted.

Unfortunately feedback doesn't really mean all that much and your reputation can be ruined by one recalcitrant buyer. Bad feedback stays on your back for a full year before it disappears as a constant reminder that no matter how good you are, you're always at the mercy of the idiot horde and the slime that infest eBay offices.

With online shopping comes the obvious anonymity that weirdos love to have when they engage in poor practices. As sellers we just have to adapt and overcome as best we can and hope that the next sale goes smoothly.

DanIn NJ 13 months ago

You absolutely cannot win an argument with a buyer using the internet.It's human nature to want to win an argument.I have had a multitude of buyers who know how to run my business so much better than me. From how I should have shipped,packaged,amount charged for an item to when and how they should pay.These buyers know it all.You have to learn to ignore them.Don't engage and they go away to argue with someone else.

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moonlake 20 months ago from America Author

amy, that's a terrible story, sorry that happen to you. Thanks for stopping by and telling your story.

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moonlake 20 months ago from America Author

deedee333, I think there are buyers on Ebay that are just looking to cause problems. I remember the days there never seem to be a problem. Now it's hard work selling on Ebay. Thank you for stopping by.

amy 2 years ago

Horrible experience as an eBay seller. I had a note 4 new and fully tested, I sold it to someone he kept it for 29 days then said it didn't work right he shipped it back to me with water damage. He ruined the phone and ebay took my funds and refunded him

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deedee333 2 years ago

I have been buying and selling on ebay for over 10 years, and I think that most of the problems that sellers have with bad buyers could be avoided by not giving in to threats of bad feedback when you know you are in the right. I recently had a buyer who, more than three weeks after a transaction, complained that a shirt I sold her was "not as described" because it had a stain and small tear. The item was clearly listed as "new with defect" and the stain and small hole about the size of a pencil point were both mentioned in the listing and shown in close-up pictures. She bought a $45 shirt for $1.35, and then asked for a partial refund but didn't want to return the shirt (the cost of shipping it back would have cost more than the purchase price so it would have cost her to return the shirt). Knowing full well that she knew she would have lost if she had filed an "item not as described" claim, given the pictures and the details about the defect I provided in the listing, I simply told her that if she wanted a refund she would have to return the shirt first, at her expense. I'm sure that a lot of sellers would have refunded her money thinking that it was well worth losing a dollar or two to avoid bad feedback, but I firmly believe that giving in to this kind of bullying encourages unscrupulous buyers to continue with these kinds of practices and scam sellers for free merchandise. I never heard another thing from this buyer, and of course she didn't file a claim, but sure enough about three weeks later she left bad feedback stating that the item was damaged. I responded to her feedback explaining that the item was indeed damaged, exactly as stated in the description and I really wasn't worried that one bad feedback mark (even though it did drop my rating to 97.5%) would deter future buyers. The ironic thing is that if she had filed a claim and lost, (as I'm 100% sure that she would have given that the damage she was complaining about was clearly stated and pictured in the description) ebay would have blocked her from leaving feedback. While I do disagree with the new practice of disallowing negative feedback for buyers, the impression that a lot of sellers seem to have that ebay always sides with the buyer is simply not true. I had another case this past week where a buyer claimed that he didn't receive an $85 item even though the tracking information showed that it had been mailed the same day it was paid for and delivered 2 days later. I don't like to accuse anyone of lying, even though I thought from the get-go that he was because he waited 3 weeks after the purchase date to claim that he hadn't received it, and when he opened a case his comment to customer service was "I don't want the creams anymore, I just want my money back." To me this was a red flag that he wanted something for nothing, as the item description showed that I had 3 identical items for sale so if he truly hadn't received it he could have just as easily asked for a replacement. I politely answered his request by providing the tracking information again and stating that it was not my responsibility what happened to a package after it was placed with USPS, and that maybe he should check with his local post office or his neighbors and try to determine if it had been delivered to the wrong location or picked up by someone else. As soon as he escalated the claim he was temporarily blocked from leaving feedback, and it took less than 24 hours for ebay to decide the case in my favor...all they needed was the tracking information to side with me. At this point he was permanently blocked from leaving feedback, so as long as you make absolutely sure to purchase your shipping labels through ebay with tracking information you really are covered in this type of situation. The bottom line is in 90% of disputes you know whether you are right or wrong and really don't need anyone else to determine this for you. If you were late mailing something or mailed it without tracking information, by all means go ahead an issue a refund. If you know for certain that you sold something that was exactly as described and have proof that it was mailed, there's no need to let a buyer bully you into refunding their money. A couple of bad feedback marks aren't going to stop anyone from buying from you, and it's probably worth it not to encourage scammers to keep using feedback extortion to get something for nothing because the more often it works, the more likely they are to keep doing it.

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moonlake 2 years ago from America Author

Thanks for stopping by.

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moonlake 2 years ago from America Author

Iridescent Leuko, What a mess huh? It's just such a pain to do anything on eBay anymore. Thank you so much for stopping by and telling your story.

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Iridescent Leuko 2 years ago

I actually just this week had a really AWFUL experience buying on e bay. I bought a baby carrier that was supposed to have been in good used condition, be a complete carrier in the original box, and that meant have a hood and foot straps. The carrier showed up in acceptable used condition (fraying tags and a few places with threads that were a little thin, not just a little faded as stated) and no hood and no foot straps. I PM'd the seller mostly about the missing hood and footstraps. All seemed on up in up because they immediately mailed me a hood and foot straps. Then I get them and it is apparent the foots straps can't connect. I look up why, and it's because the seller or whomever had it before them has CUT OFF THE CONNECTING PIECE and upon further looking into it, also cut tags off the carrier. I am at a loss now but message the seller thinking they didn't know. I want some money back now because the carrier was in very altered condition, not just used, and this was not on the listing. She messages me back angry. Accuses me of having received 2 hoods and 2 foot straps (what use would I have for 2 hoods and 2 foot straps? Do I have a 2 headed 4 legged baby?). She also accuses me of lying about the foot straps not connecting! I take pictures. I also call the carrier company and inquire about the safety level of the item. They tell me to send it back to her and possible tell her about how unsafe it is, because the carrier sounds like it has things cut off of it, and that means it is very unsafe!

Because I escalate the case, she immediately issues me a refund, no communication. It closes the case. I think good, and plan to throw away the carrier, but then she sends me an invoice and I can't open another case. So I re-pay her and take up a case with pay pal, because I want $ to ship this to her if she wants it back. She escalates the case and wants her carrier back then will give me a full refund + shipping, so I am mailing it back today and I left her really awful feedback on ebay.

You don't accuse me of lying, EVER. I was being 100% truthful. I also have never left negative feedback before. The worst is I've left in more than 10 years on ebay was neutral feedback for some gemstones that were listed sized incorrectly and some troll dolls that were supposed to be in EUC but were in AUC and the troll doll person sent me 2$ and I removed my feedback.

In regards to the carrier, I am betting this is actually not the end of this. I mailed her the carrier in its box, the foot straps and hood... It's being tracked by USPS.. Let's see if I get my refund now without incident and my $ to ship it back (If it was just buyers remorse I would pay the return shipping gladly, but this is a case of a damaged/altered item) Moral of the story: Don't buy used baby items on e-bay that are unsafe if altered or washed incorrectly (car seats, cribs, strollers, walkers, jumpers, carriers, etc.) .. I will never do it again. P.S. I bought a brand new carrier on Amazon and will never buy a used one from anyone ever again, I also warned my mothers group about this. The $ saved is NOT worth the questionable safety. But.. Who does that kind of thing?! Puts babies safety at risk for$??!

moonlake profile image

moonlake 2 years ago from America Author

pat, It is sad what goes on with buyers. He got you back for turning him into Ebay for not paying by claiming he didn't get two watches. What a rip it just makes you so mad. I'm sure you will be able to prove he's lying. That man should get bad feedback but no way of doing it now days on Ebay. Thanks so much for stopping by and telling your story.

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moonlake 2 years ago from America Author

Newbie here, It sounds like your selling the way you should, waiting for your payment first and mailing right away. I wouldn't worry about running into a bad buyer until you do, then think about backing off. You will very likely do great. Thanks so much for your comment.

Newbie here 2 years ago

I just started selling and buying off of ebay.ca, and I don't think I should have read this blog! lol, this is some scary stuff! I don't want to be rattled by a nasty buyer. When I purchase something, I pay as soon as possible, and I'm sitting by the computer when I win the item. I don't wait days and days like some of the people mentioned in the complaints. The sellers get their money straight away. I just hope the same goes for my offers. I sold my first item tonite, and immediately went and mailed it out as soon as I got my payment. I think I will stay on here and make a little bit of money then back off, I don't need the drama!

pat 2 years ago

I hate that we can not let others know about those buyers that scam people ,I had to turn a customer into Ebay for non payment recently so he did pay and I did ship ,I sold him two pocket watches shipped them together in a box in an envelope ,and the customer filed a complaint he claimed he recieved only one watch in the package ,he also claimed the package had not been tampered with .Of course he is lying ,I had insured this package so will take it up ;with the post office ,I do believe I can prove he is lying anyway by the wt of the shipped package ,it reflects the approximate wt of two watches .

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moonlake 2 years ago from America Author

Sam, I'm not the person to ask about that kind of information. I don't know anything about liability involved. I have many things going on in my family right now and have just a little time to be on my computer each day. Thank you so much for stopping by and leaving a comment.

Sam 2 years ago

Hi moonlake. I too am very frustrated from the eBay process. Being a buyer and a seller it is frustrating that it seems people like to express their passive aggressiveness through ebay sales and purchases. I would be interested to speak to you if you had time I am currently funding a startup to provide a free speech type of service where users can create an account login and post their true buying and selling experiences regarding multiple online stores. I'd be very interested in getting some feedback from you on what you have experienced and any ideas regarding the liability involved in posting feedback and actually naming the seller or buyer on my third party site. Let me know if you'd like to discuss. My email address is Sam at o3llc dot com.

moonlake profile image

moonlake 2 years ago from America Author

datu503, Thank you for stopping by and for leaving a comment.

datu503 2 years ago

Compare Ebay and Amazon. We have been on ebay and amazon since 2001. With our line of business, ebay outsells amazon by maybe 95 to 1. Good? --- Hard to say.

Ebay buyers seems to be always ANGRY, always ready to fight. We bend every rules in the books to work with BAD buyers and still gets negative feedback, in a way, Ebay ENCOURAGES buyer to RETURN, to FILE CASES, and to COMPLAIN. Ebay rules keep changing all the time, well, rules that makes it harder and harder for sellers to survive. - Of course, there are good buyers, more good than bad. As a seller, I feel BADLY TREATED by Ebay. Insulted and Humiliated. Arrogant, and Harsh Account Managers! Oh my, you name it.

Amazon is run very professionally, buyers may sometimes abuse, but they are generally smooth. There are no account managers, but if you call, you can get a CLEAR answer.

So now, Ebay or Amazon?

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Gene Boion 2 years ago from Owings Mills, Maryland

Ebay done sellers wrong, but another reason we can not do business, because there is no love in the world. I wish for the better world people would make some sort of Valentine Earth Day found raiser. :) ://heart

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Gene Boion 2 years ago from Owings Mills, Maryland

Wanted to point out something. Ebay rips off sellers, and good sellers like our-self should be in union on this *the only thing that we should be selling is positive feedback* up until ebay will change their policy.

P.S. We pay for sellers protection and fees while buyer doesn't invest in nothing. Money shouldn't be ripped from our accounts once buyer have complain at least ebay have to follow their own policy.

Lisa 2 years ago

I have been selling on ebay for years and it is getting worse and worse. I also have had problems with shipping. You have to guesstimate the shipping. I agree the feedback policy is highly flawed and buyers try to hold sellers hostage by threatening them with bad feedback when they are scamming. I have buyers trying to scam me by switching thier scratched or chipped crystal with mine. I am selling stating that I sent them damaged goods. The only thing that has saved me is that I take very detailed ph


Katie 2 years ago

Well, he never paid yet, not has he even responded to my messages. I filed a case against him awhile ago, and I also reported him. I did that when I saw that he won/paid for a bunch of things on March 17th, despite having won my auction on the 12th. What a dipshit :(

Katie 2 years ago

A follow-up:

He finally got back to me after so many days of me sending the invoice. He says:

"Finally, the price of shipment more cards to Spain the cheapest way, would it cost? I buy as soon you tell me the price, Best regards."

As you can see, the language barrier is a real problem. For one, I've already told him the prices of registered vs standard international before even he even won the bidding for the cards, and I re-iterated those prices almost a week ago. So now he's acting as if it's *me* who's not giving the prices?

Apparently, he has a problem with me sending it registered for $21 total, so he wants a cheaper price. Well, I hope he's not one of those people that expects me to pay the best possible shipping service at my expense. If his cards get lost overseas, I fail to see how I am responsible for that. I am reluctant to even send them like this, because I get the feeling he's going to be a pain in the ass.

Katie 2 years ago

I've been selling a lot of Magic: The Gathering cards on ebay, and I haven't ran into too many problems. A lot of cards I speculated on have gone up in value, so I'm trying to cash in on my profits.

Given all of the stories here, I am amazed that I haven't ran into any problems for 20 sales, however, I think that good luck is coming to an end.

Someone from Spain asked me if I would ship to him. I told him "yes" if he agreed to pay extra shipping to send the item Registered, which would be around $21 CND.

10 Minutes before the auction ends, he big the minimum amount and won the item, but I unlike the last 20-something sales, this is the first time I didn't receive any money within the first 24 hours after the sale.

He then sends me a message asking about the shipping amount. I re-iterated that the shipping costs to send it using Registered Mail would be $21. I invoiced him for this amount, and it's been 6 days and I haven't heard from him.

Far be it from me to scrutinize someone's bad English and think the worst because of that, but that's exactly what went through my mind. And after having lots of problems with overseas sales, I'm starting to see more of the same pattern here.

I get the distinct feeling he's not going to pay. I mean, if he didn't pay in 6 days, why pay in 7 for?

What's even worse, he won these particular cards at the lowest bid amount, which is about 60% of the actual card's value. So in a way, he's paying full price for the cards with basically free shipping, and since these are English cards, they might even be worth more in Spain than they are here. The cards have also gone up around 5% in value since he bought them too.

If he doesn't pay, I am really tempted to just relist them. This guy only has 4 positive feedbacks, and they are pretty spread out. I doubt he uses ebay much.

I am happy to send the cards if he pays, but I am annoyed over his really poor communication and lack of payment, especially when he has every reason to pay - the deal is in his favour. It's pretty absurd, and just adds more aggravation for me, especially since I told him what the shipping fees would be prior to him winning the item in the first place!

Egay does not always side with the Buyer 2 years ago

Hi all from Sunny UK - great site by the way!

I purchased a vintage dress from a seller on ebay USA 3 days ago for nearly $200 including express delivery postal charges. I sent a polite note asking when it would be dispatched after 2 days, no reply from the seller. I then checked their feedback (they have 4 negateives in the last month for not dispatching items and keeping the money - this goes back over a couple of months.

I called ebay to explain my concern, to be politely told I cannot open a case for another week to 10 days, then the buyer has 8 days to respond before I can escalate the problem. This means that the seller can keep the money for nearly three and half weeks before ebay will refund me - buyers are not a source to lend money.

I find this situation unbelievable, and to add insult to injury he is still listing new items for sale, and ebay have not suspended the account. The seller has a feedback of over 1000, and I have today left negative number 5 for this month.

The moral of my story is that I should have checked the feedback before purchasing, also UK buyers should note that if they run into the same problem it could take up to 4 weeks to get your money back.

Thanks for reading.

moonlake profile image

moonlake 2 years ago from America Author

Morndy, Zhenpou, sometimes Ebayer, and Lauren, Thanks so much for stopping by and leaving a comment I appreicate it.

Lauren 2 years ago

I had a buyer bid over $60 for an action figure… then argue with me back and forth on shipping costs for a week. The shipping was $10 for both USPS and FedEx. The buyer insisted that they had mailed a similar action figure themselves before and it had been $5 for them. And they didn't argue this once, they argued it over and over again, after I had already provided answers. The buyer also claimed they "didn't realize" how much they had bid, and said they wouldn't have enough money for it in a few weeks, and possibly not at all. If they had saved anything on shipping across the country (which they wouldn't have as shipping was not that cheap) it would have been $5. On something they had already bid SIXTY dollars on. Absurd. I can't believe this person has a 100% positive rating.

sometimes Ebayer 2 years ago

I believe, the more complain is there on Ebay, the faster Ebay will decay .

Zhenpou 2 years ago

-Ran into a bad seller today. I spent an entire week ( the length of the auction ) watching a listing on an used art desk. I ended up winning it for pretty cheap ( half retail price + free shipping )

-Hours after winning the auction the seller refunded my money and RELISTED the same item for the same offer and starting price. But then took it down again

-The seller only has one review, and it is from buying... So I doubt it will even effect them if I leave negative feedback :( They will just leave for a different account and I doubt ebay can do anything efficient about it. Still have to wait two more days to plee to them, messaged seller earlier today

I'm so frustrated

Morndy 2 years ago

Trouble on your system: You handled this issue without tact. Frankly, it's sellers like you who make the customers hostile to those of us with people. Next time put yourself in the customers seat, act politely and suck it up. I'm not saying "the customer is always right", but in their opinion they're right so it doesn't matter. Your business is fueled by customers and you can't really bite the hand that feeds you and expect not to starve. Your job is to hand the customer everything on a silver platter. If you don't like this fact then you're in the wrong business. Calling people names such as "bad buyer" is very negative and a terrible perspective especially since you appear to have acted quite inadequately yourself.

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moonlake 3 years ago from America Author

abigail33, Thank you for stopping by and leaving a comment. If you make money on eBay than it's worth putting up with some problem buyers. I think most people are good buyers and you won't have trouble with them.

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moonlake 3 years ago from America Author


hey their

Kimberly Griffith

Steven B

The Clockwatcher

Thank you so much for stopping by and making comments on your experiences with eBay. I appreciate it you doing that.

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The Clockwatcher 3 years ago from Taunton, Somerset

eBay totally give all the power to the buyer nowadays, often unfairly.

There's a new site that a friend of mine has started called ra.vu (literally just type that into your browser, no www or .com) the whole purpose of the site is to name and shame these nasty sellers and give full uncensored feedback.

I think it's a good idea.

GUY 3 years ago

On the buying side of things I've placed an order on EBay with the Chinese seller "haishishop" on last November 20,2014 and paid the item the same day. The ordered item was a memory stich flash pen. Needless to say that I nerver received my order. After 30 days I sent the seller an email to advise him that I was still waiting for my order.He told me don't worry I will resend a new one today and PLEASE DO NOT POST A NEGATIVE FEEDBACK BECAUSE I AM A NEW SELLER ON EBay.I've trusted him but I was wrong. Unable to do anything with Paypal due to limited time to open a dispute.I've asked the seller for a refund but still waiting for it. Be careful don't buy from this seller.

Steven B 3 years ago

Sorry but I don't think you handled this well at all. The tone of your initial reply was somewhat sarcastic and from then on you just treated her as a thorn in your side. Words like 'I'm not going to argue with you as its not worth it' are completely unprofessional and make it appear that you simply DON'T CARE about this customer. You clearly don't have the skills to deal with customers so you label them as 'bad'. That's silly. Try to see annoying customers as potentially great customers with a bit of charm you might pull it off instead of taking things so personally.

Kimberly Griffith 3 years ago

Hi I traded on ebay for years and then started selling in a brick in mortar, until I moved. I decided since I had inventory (collectible vintage jewelry) I would go back to ebay. I listed a very highly collectible rare set of vintage jewelry and it was purchased almost immediately for $1300, I only charged $5 for priority shipping which ended costing me $24 with insurance. The buyer got buyer's remorse and the item was not returnable. They said it got damaged in shipping sent me some pictures - I really couldn't see damage but agreed that she could send back the set and get a full refund including her shipping costs. She shipped it back. There was no damage. There was the slightest craftsman's imperfection that I did not notice until I looked at my original pictures it showed it. Well, I was angry. I wrote her and said that I had the items inspected (which I did) and the welds she claimed were damaged in shipping was untrue. All welds were intact and original. I told her I was going to return the monies she gave me but not the $30 she wanted for shipping the items back. I issued the return immediately. Originally I had pledged 10% - $130 to a Children's Center as a donation on the listing. I couldn't take the money away from the kids because of this cancelled transaction so I still owe $130 to the Children's Center. I requested that ebay cancel the transaction as the buyer had instructed me to do, and she refused to agree to the cancellation so ebay still wants me to pay $130 in fees even though the item now shows unpaid. Then I got my very first negative feedback. She said I was "nasty" and "avoid" I guess I learned my $30 lesson turned into $260. Now that the seller can't leave negative feedback the buyer can basically return an item for no reason at all and leave a negative feedback. I am disappointed but won't let it stop me from having fun on ebay selling and buying.

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abigail33 3 years ago from Dallas, TX

I too have had several miserable transaction through eBay. On the buying side of things I am still waiting for my DVD of "Nacho Libre" to come in the mail, and we are going on 3 years.

On the selling side eBay 90% of the time will side with the buyer, so I have had to bit the bullet even on transactions that I did everything right and they were just scamming me. But, overall I have made thousands of dollars on eBay, so if I have to take a hit every now and then I just look at is as part of doing business.

hey their 3 years ago

my name is pete. i just want to say that i have been on EBAY since 99. i have bought and sold. i have 755 with 100%. i just want to say that i have had scams happen to me from buyers and sellers. i have had them happen to me in all kinds of sneaky ways.when i was a necomer i had POWERSELLRS 2 times try and send me empty envelopes but with tracing so they could say it was shipped and i received it.luckily but times i was able to prove that the weight on the item that was supposed to be shipped was not mathcing to the wieght on the label and i sent PP pictures and info from USPS and received refunds both times.one was even a video game wher i wrote the "powerseller" and let them know how important it was to get it before XMAS..and i received an empty envelope. as a buyer i just now had a seller promise back 2$ of a shipping chrge on 4 pencils.he charged me 6$ and said he couldnt fix the invoice nor do a PP refund so he would send it in cash.i knew that it wouldnt be their...and of ocurse it was not. wheni asked him .during the sale of the pencils it was all him.then when came time for me to ask him about where the 2$ was he said "his wife puut it in their so"... and that was the mail.

personally i think that the worse thing as a buyer is this:once a buyer pays for their item per ebays rules thats all they need to do to and then leave feedback once they receive the item.what sellers are doing more then buyers at least with me is they hold the feedback over your head. waiting for you to get the item and then if their is a problem they still dont leave feedback.feedback should be left as soon as payment is received.END OF STORY.. all it comes down to is simply this. you can tell when folks are lying.its easy.if they have 1000 plus sales and still say they dont know how to refund a sale or change an invoice..either they should not be selling anywhere atall..or they are theives. in this world their are those who live by theiwr word and those who dont.. EBAY for the most part for me is still a great and fun place.i stick with buyers and sellers i have worked with .. and even when i rendomly shop i would still say that 7 out of 10 sellers leave feedback right away..i even have some sellers that leave it before i even send payment! in this world you have theives and you have folks who arenot... so the same goes for EBAY.-peter force

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bradterrie 3 years ago

Hello Moonlake, I would like to thank you for doing this Hub/blog. I live in a small town in the middle of nowhere so ebay "looked" to be a good way to sell items we no longer need, despite the HIGH FEE's......but instead it just seems to be a place to punish honest people. As a seller I have only had ONE buyer pay within 3 days, and the rest have asked me to wait for payment.....like 2 or 3 weeks!! They still do not pay and ebay only puts the burden on me the seller. The latest was an item I sold 3 weeks ago, at auction end I sent her a thank you email, then 2 days later I sent an invoice, then she asked me to give her a week to come up with the money. So I did, then the week went by and I hadn't heard a word from her, so I sent her another message, didn't hear back, 2 days pass with no word so I finally opened the unpaid item case, it ends in 2 days and I just found another message from her asking me to call her and discuss giving her more time to come up with the money!!! NO WAY!! I don't make much off of what I sell on ebay, with their fees plus shipping, I sometimes have to let things go for less than they are worth and MUCH less than what I have in them. In this "particular" case, we needed the money so I put a treasured item up for LESS than it would ever be found...3 weeks later, she still has not paid for it.... So, long story short, I am through bending over backwards for buyer's who know FULL well that they don't have the money to pay for the items they are bidding on...and winning so that someone who actually does have the money cannot win the bid...I know for most the rating is very important, but I would rather just use other outlets to sell my items...the places where if a buyer doesn't pay, it can immediately be sold to someone else...and I won't be charged fee's for something I didn't get paid for. Again, thank you, from all of us who pay right away for the items we buy, and we who are treated unfairly by non payer's and ebay.

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moonlake 3 years ago from America Author

Indian Chef , Yes it is five years old but has been updated. Things have gotten worse on ebay since this hub. We can tell from newer complaints it is not better. Thanks so much for stopping by I appreciate it.

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Indian Chef 3 years ago from New Delhi India

Moon lake, very interesting hub. I have never brought anything from ebay but have purchased some from shop clues but never more than 100$ worth of anything. Since this hub was written about 5 years ago so many things must have changed since then . Very interesting read. voting up and sharing.

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moonlake 3 years ago from America Author

Bugs, I bet it was a nightmare there are some nasty people out there. Thanks for coming by.

Bugs 3 years ago

I had a buyer open an "item not received" case against me the same day he purchased it lol then proceeded to harrass me. I paid a lil extra to make sure item was well packaged and then they sent me pictures of it received badly damaged. It was a nightmare.

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moonlake 3 years ago from America Author

Hina, I have also bought on eBay and have ran into some bad sellers some selling items they don't even have. Thanks so much for stopping by and leaving a comment.

Hina 3 years ago

Great post, still relevant after so many years :)

I have only ever made purchases on eBay, and from my point of view some of the sellers on eBay need to realize they are doing business on it. I have had some wonderful experiences, but also had nightmare sellers that are very rude, emotional and angry when I let them know that they sent the wrong item or that there was a postage due.

In the situation where I got a wrong item, the seller had list two items with the same character on it. One sold for the starting price, but the one I won got in a bidding war and I was so happy when it ended that I still managed to purchase it within my max. Then when the item came and it was the one I didn't want/bid on, I was SO disappointed but thought well, the other buyer must also be wondering where his stuff is, so it will probably just be us sending the wrong items back to the seller and the seller sending it again. Wrong. First, the other buyer never admitted the item he received was wrong, and then the seller was no longer able to get in touch with him. Then the seller started saying that maybe she didn't ship the wrong item. I politely asked her to refer to the photo I had attached when I first informed her that I had received a wrong item, but she gets a funny idea that "There are more than one of those in the world, arent there". Well, yes. And I know that you sellers suffer from hideous claims by bad buyers, but I'm not one of them, and this insult made me no longer want to take it with the seller but to escalate it to a claim. Which to her meant "SEE? I knew you were a scam!" WHAT, why lady, no.

The insufficient shipping case went weird because the seller claims that whatever the shipping was, I was to pay for it anyways so he isn't responsible. The odd thing about that was, so I paid $8 shipping and handling, seller posted for $3, and then I was charged $5.50 for the shortage. The seller asked me what the total for shipping was, so I mentioned $3 originally posted+the $5.50. The seller then somehow comes to the conclusion that $.50 difference is too insignificant to refund since my shipping was $8. This made absolute no sense. I paid $8, and then $5.50. Apparently, the handling and packaging he added was $5. The seller was confused enough to claim I would end up owing him even more than the money I'm asking for (this phrase made me upset, I'm not asking for money. I'm demanding reimbursement for mistake he's made I had to cover.) because he will charge me for the handling of this $5.50 also. Um, no. No you can't.

I still love eBay, but some sellers really put me off purchasing for a good few months...

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moonlake 3 years ago from America Author

Natalie, Very interesting and a good idea. Thanks for your comment.

Natalie 3 years ago

Please look up returns and the law on eBay !! We had a buyer who wasn't happy after 9 days , he kind of just changed his mind , the item was £820 a tudor watch , a beautiful item which had a lot of interest! He could have worn it or tampered with it by now we didn't know what to do, he kept pushing for sending it back and us accepting his lame excuse for a refund,he claimed he has all the rights through ebays 14 day return policy.. We were really stunned by how easy it was for the buyer to mess around! We checked the law and the 2 weeks return is made up by eBay, it is not under the consumers law, please read the law, if an item is sold at an auction not a buy it now the seller actually has no obligation to refund the buyer just because he changed his mind! At last... Some research and we actually have. Some power to stop these scammers and time wasters!!! We were worried the watch will come back to us damaged or lost and had to refund! By law we don't so before you give in to unreasonable buyers read up on your rights :)!

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moonlake 3 years ago from America Author

Ward Greene, I think there are people that just enjoy doing this kind of thing. I don't know how they get away with it or why they do it.

Thanks for leaving a comment.

Ward Greene 3 years ago

Hi...as a seller & buyer,most people are fine....but how about this buyer? She bought a small collectible from me, and didn't pay....I finally asked,twice,if she'd let me know what's the situation. No reply at all,except that she ordered something else from me. So I figured,aha!, she will pay both items together. Nope,she didn't pay at all. Finally eBay closed the case(automatically generated after 16 days) and relisted my two items,but the whole process with this buyer meant my items were unlisted for about two months.

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moonlake 3 years ago from America Author

Feebay, You are so right. I know I have often wanted to tell them where to go but I keep my mouth closed. Thanks again for stopping by.

Feebay 3 years ago

It's difficult to be professional when buyers are so rude. But it's been a good lesson in patience, regarding making a good business decision, rather than tell them where to go lol.

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moonlake 3 years ago from America Author

Feebay, Your right there is no defense against a crazy buyer. The woman you mentioned was something else. I would have been so mad but like you said you have to try and be calm.

With shipping even when you state the exact amount of shipping they know it when they bid and still they complain.

Thanks so much for stopping by and leaving your comments I appreciate it.

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moonlake 3 years ago from America Author

Feebay, My husband was a postal worker and he said no they did not throw package. Most damage comes from bigger cities where all packages end up. They don't care and have so many workers it's not easy to keep an eye on them.

He said he often got packages in that he knew had broken pieces inside because he could hear the broken glass. He felt bad delivering something like that.

I once sent my aunt a little lamp, we packaged it good but by the time she got it. It was in pieces like someone had broken it just because they wanted to. I stopped putting FRAGILE on my packages. There are bad seeds in every company and the post office has their share.

Feebay 3 years ago

One more comment I forgot to add to bad buyer stories.

Have an antique coffee urn that was turned into a lamp. There was a hole drilled into the bottom for the lamp cord to run thru, and the old power cord to heat coffee was missing. At this point is ONLY good for a lamp or décor, can't be used for tea or coffee. Which was clearly listed in auction, along with close up pics of the hole for the new cord. The urn was very tarnished which was also listed, and pics. So I listed it for $40, HALF of what the closest urn lamp in better shape sold for. 5 mins before auction was almost over, member emails and said she will give me 8 bucks for the urn, because she will have to pay a repair shop to fix it. I told her no thanks, and even if they were able to patch the hole somehow, the power cord was missing, so no warm coffee. Thought about blocking her, but figured she was too cheap to pay the $40. Minutes later she bid and won! Then sends a snarky email telling me that it BETTER be in good condition, sent asap for her 'tea function' and then gave her phone number telling me to call her to discuss the urn. I was pretty hot, but calmly emailed her telling her that I keep communications thru email, that the lamp will be mailed in the morning (Saturday) if she pays by then, and reminded her that urn was only for décor, not to hold liquids. I also offer to cancel the transaction, sensing its a nightmare to come. She is in such a rush, but doesn't pat till Sat night.

Urn arrives Weds, and I hear nothing all week, thinking crisis averted. Saturday night, she emails in a rage saying how dare I send her such trash, its all dented, handles are broken off, and some other damages. Then said she is going to file a case against me, stating she is doing it to 'teach me a lesson to not do this to anymore buyers'. Right off the bat, I know she is trying to scam me. If she received it Weds, and it was so awful, then any buyer in their right mind will email seller asap. My thought is she dropped it off to be repaired and found out a couple days later that it couldn't be done, or was way to costly. Fast forward another 10 days. Package comes back, with 3 big dents, clearly hammer marks, BOTH handles are broken, top finial was snapped in half, and the lid that had bin glued on when the lamp was made, was pried off. It looked like someone beat the poor urn to hell, and this nutcase was trying to make sure she got her refund. She never sent ebay any pics either, they just gave her money back. I had anticipated her being a PITA, and used an extra large box, with ALL the bubble I had left. I went overboard with many more layers that it would have normally taken just so she couldn't complain. But there is no defense against a crazy buyer lol.

That being said, MOST of my buyers are great. I love antiques and VTG items, and get satisfaction seeing these treasures going to homes where they are truly valued :) And have gotten very nice FB expressing how much they love their new whatever it may be!

Feebay 3 years ago

I agree with the last comment. Either ship first class or priority, don't give buyer a choice. Only because it will come back and bite you. Like having a 4 business day (just an example) handling time. You can list it clear as day, but buyer will still be annoyed that package took so long...again, will bite SELLER in the butt. The less choices for the buyer, the better. I ship nearly everything priority or first class, sending same day if paid before PO closes. I also try and build that cost into the item price and offer free shipping. Gives the illusion of a better deal when they get 'free' shipping. BTW, I do use parcel when really needed. Like sending a 50 lb item across country....really saves money in those cases :)

Question for any postal workers: What's it like behind the scenes with package handling? I sent a package with lamp. It was ceramic, so not AS fragile as thinner glass would be. Used a smaller box with two layers of bubble. Then double boxed it in a larger box with padding inbetween the boxes, and crunched newpaper in the corners to make insides very stable. Did the shake test and nothing moving. Finally wrote FRAGILE on top and sides. Buyer received, the lamp was in multiple pieces. How is this going on? Even dropping the box shouldn't have broke it with the way I packed it. Do they throw them off the trucks? This is only the latest in broken items that should never have broke in transit, what's going on??

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moonlake 3 years ago from America Author

Nina, She knew what the price was for shipping and how it was going to ship when she bid. If she wanted it mailed Priority I would have done that but she would have been mad over that too. Thanks so much for stopping by and leaving a comment.

Nina 3 years ago

You should have shipped the jewelery item Priority, for just a few cents more.

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moonlake 3 years ago from America Author

Tony, Thanks for coming by and telling your story. Ebay sure does not back up the Sellers any longer.

Tony 3 years ago

Here's one of my "bad buyer" stories....

I've been selling on eBay over 14 years. I have 100% positive feedback and pride myself in swift shipping, customer service, and always putting myself in the customer's shoes. I always list my auctions as "buy it now" and require immediate payment. The immediate payment alone filters out a lot of the nuts out there that like bidding on an item with no intention of paying for it. Additionally, I always offer Free Shipping. This prevents the buyer from complaining about shipping fees, shipping methods, etc. All three of these (Buy it Now, Immediate Payment Requirement, and Free Shipping) have saved me from the nightmares that I hear about (and read about) from other sellers.

I purchase items at major department stores in the clearance department. I am always looking for items that I know will sell rather easily and quickly and items that I can make a few dollars on. I do my research when I list an item and always attempt to position my item with a very fair price and Free Shipping. If it sits there for a few months, I'm okay with that. It will eventually sell. :)

I had a high-end kitchen knife that retails for $100. I found it on clearance for $35. I listed it on eBay for $75 (shipped free). It sold to a guy who received it and saw the $35 price tag on it. I knew that I should have removed it! He wrote saying the knife was not a $100 knife it was a $35 knife (although the original price was still on the knife). He wanted a $40 refund.

My first response that I wanted to send him was "you moron, not only are you also a seller also here on eBay with negative feedback, by the way, but you obviously don't realize the concept here. As sellers, we are here to make a few dollars... not pass an item along to a new owner for the same price we paid (less taxes) and then ship it for FREE!!!" I was furious. I literally felt like he was holding negative feedback over my head (although he never mentioned feedback) so I wanted to see if I could make it right. He mentioned that he had already removed the knife from the manufacturer's packaging or I would have instructed him to return it for a refund so I could sell it to someone smart enough to use a knife in the kitchen!

I called eBay and discussed my concerns over not wanting negative feedback and believe it or not, their recommendation was to meet his demands or risk the negative feedback that he may leave. I asked if they could prevent or block him from leaving feedback and they said "no." At this point, I was ready for this nightmare to end so I ended up refunding the $40 and telling the guy to "have a nice life and enjoy the knife."

All in all, I must say that I've had MANY satisfied buyers and repeat customers over the years and I enjoy selling (and buying!) on eBay. I do hate the feedback system as I believe you should be able to post negative feedback about a buyer if it is warranted.

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moonlake 3 years ago from America Author

Marcus, You are so right about everything. Ebay has changed they’re not like they once were when they first started out. Thanks so much for stopping by and giving your opinion

Marcus 3 years ago

eBay has began to suck since they took all but good feedback away from the Buyers. We have had over 150 no-pays in the last two years. Yes, over 150 people that buy something and don't say a word after that. No payment and no communication whatsoever. We've been threatened, lied to, and everything else you could think of.

I have told eBay reps for the last several years to give the Seller back some feedback for the Buyer. A Nuetral, a box in their feedback area that states how many no-pays they have had, how many times they have repremanded, and so on. Make the buyer accountable too - just at a less level. No accountability = room for cheating the system.

eBay hasn't seemed to care one bit. They put the Buyers first. They tell me that we are like Walmart. I tell them we are not. The Buyer goes into Walmart to buy and comes back to Walmart to return. Here, the Sellers are out shipping costs and we have a HUGE feedback rating system (sign) that everyone can see at all times when they come to our store. I haven't seen one on the outside of Walmarts store in my local area - have you? Walmart is also a Hundred Billion Dollar Company that can do returns easier for people that cheat the system. It's harder for 99.9 percent of all of us folks.

Stop selling on eBay - sell somewhere else where it is easier and less frustrating. eBay doesn't care about the Sellers as much as the Buyers and have made our life He_l!

Take Care - All!

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moonlake 3 years ago from America Author

Ortigo, Thanks for stopping by.

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moonlake 3 years ago from America Author

eBayerGirl, You are so right about that who does he think he is? That's the problem with ebay now days.

eBayerGirl 3 years ago

Me again.

Guy swears I sent him the wrong thing in the mail and demands I immediately ship the correct item to him or issue a full refund. I apologized profusely and asked if he can return the item to me, so that an exchange can be made immediately.

He refused - stated that I should simply give him a refund based on his word.

I insisted he had to return the item, and he wrote back saying the post office was too far and that he rather not go through the hassle. "Just issue me a refund and we're all good."

Seriously? I never knew you could buy something from a store, decide its not right (or got the wrong thing) and get a full refund just by calling and demanding one. Well, if that's the case, maybe I can just go to the store tomorrow, buy a flat inch tv and then call them up and tell them to give me a refund because it's the wrong size. Heck, how about a car while I'm at it? "Give me a refund for this car! I wanted RED, not BLUE... and NO, I'm not driving it back to you guys - it's too much work for me. Just give me a full refund and we'll call it EVEN!"


Ortigo 3 years ago

I am not here to advertise so I wont leave a link. I simply made my own auction website. It has been an experience to build. I will be using all the money that I make to build the site and improve upon it, also to put food on the table. I have no need of filling a bank with more money than I can handle. Just wanted my freedom from ebay and all their problems, including greed. Get the gutts move out from that sickness. All the best.

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moonlake 3 years ago from America Author

jm, Ok thanks for stopping by.

jm 3 years ago

I wouldn't bother parcel posting small lots if it doesn't make first class or a bubble mailer is too risky, etc. since Priorty flat rate small isn't much more and it's much faster so the speed might shut them up.

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moonlake 3 years ago from America Author

goodnut2, That is true. At one time they use to say to contact each other by phone to work things out. This was a long time ago. Now it all has to be done within Ebay or nothing. Thanks for stopping by.

goodnut2 3 years ago

E-Bay Buyer Protection is a joke. If you have a problem with your item received and the seller contacts you outside the Resolution Center your're on your own. If you receive an item not as described and buyer agrees to a partial refund, this has to be handled outside E-Bay Protection since they say they do not do partial refunds. Ship it back within the E-Bay dealine period for full refnd or nothing...if you keep it and work with seller directly for a partial refund you are on your own.

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moonlake 3 years ago from America Author

john, thanks for stopping by and telling your stories. It's very much appreciated..

john 3 years ago

hi thanks for this page it's been quite informative.

Been buying a lot recently and mostly fairly successfully.

one from china bought on 25th may still not here on 29th of june other chinese sellers since have managed 2-3 weeks. I think they are resending express.

had one a while back took 3 months to get a battery and in the end it had to ship to uk in a week and posted to me by my mum to ireland.

1 item i bought as a cloning garage door remote doesn't clone. ended up as a refund and i didn't give feedback because i wasn't going to pretend i was happy about being mislead.

Another a lens i bought for pentax, turned out to be for canon and useless for canon dslr but it was cheap costing more to return than the refund.

another paid straight away and won low no feedback but i wasn't happy about paying double the cost in postage than i won the item for. Then i guess he wasn't happy it sold cheaply. After reading this i can understand the reluctance to go regular post because even thou i was happy to take the risk i guess ebay would still hold him responsible even with the comms through ebay...

Waiting on an item and seller now says postage was higher than suggested by ebay so sending it regular rather than registered. Checking the royal mail website it must be really heavy to make the shipping more pricey. Realistically the seller wasn't happy with the price and took some postage money as compensation. Don't really care too much since bidding finished lower than i was prepared to pay.

Anyway thanks to this page i'm feeling more sympathetic to sellers as it seems i'm more empowered as a buyer than i thought, thou i will not use that knowledge for evil. As long as i get the item i want then its positive and even if it isn't if it was cheap enough i am not going to be nasty about it. Just noted into my saved sellers list as don't buy from again ...

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moonlake 3 years ago from America Author

sm, Thank you for stopping by and leaving a comment. That's to bad Ebay has to be like that.

sm 3 years ago

I was a seller, I got a time waster who didn't want the item opened up a case he won and the item was returned and I had to refund him. Ebay promised to give back my sellers fees now they won't. EBAY ARE LIARS

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moonlake 3 years ago from America Author

Katt, That is terrible $10,000.00 is a lot to lose. It just seems ebay doesn't help much. I guess the only thing you could do was take them to court. Thanks so much for stopping by and telling your story.

Katt 3 years ago

Just as someone said ebay wouldn't exist without Sellers, good Sellers by the same token they wouldn't exist without good Buyers either !

Katt 3 years ago

I saw a comment about a bad sellers list for ebay sellers so just for info. there is one, it's badsellerlist.com , my bad seller wasn't on the list but I learned Sellers can have their Feedback revised which can make a Seller look 100% and they can purge their negative feedback as well as block Buyers from leaving feedback, so feedback isn't very meaningful nor reliable, our loss was over $10,000.00

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moonlake 3 years ago from America Author

Deborah-Diane, Thank you I appreciate it. It is hard to sell on ebay with all the headaches from it. Thanks for stopping by.

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Deborah-Diane 3 years ago from Orange County, California

This information on buying and selling goods on eBay is very interesting. I have known people who tried to do this as a business and had a lot of difficulty. Now I understand why. I pinned this to my board "Money Making and Saving Ideas" and tweeted it.

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moonlake 3 years ago from America Author

Lorraine, Sorry to hear that. People are so fast to give bad feedback now. It's that way because they know it won't cause them bad feedback.

Lorraine 3 years ago

Just had a buyer whinge because the postage I paid was slightly more than I had charged her (I had gone with ebay's estimate for the item, and it turned out that I overcharged by a small amount - bear in mind that the buyer got the item for 99p and I had already lost money on it). I organised a postage refund, then found out she had gone ahead and left bad feedback without waiting for my reply. I think buyers want everything for nothing on there now, I did my best and put the postage thing right as soon as I could.

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moonlake 3 years ago from America Author

angikat, Your right the seller isn't protected any longer. Sellers are the ones that make eBay. If they didn't have sellers they wouldn't have a site.

It's not like it use to be. Thanks so much for stopping by and leaving a comment.

angikat 3 years ago

OMG! I thought I was doing pretty good at first and now my paypal has started to die to nothing hardly. With all of the fees and if you have one bad buyer that's a big set-back. I understand protecting the buyer but who protects the seller? It's almost like ebay don't even bother to look at the sellers side. If they did then a lot of cases would not be won by the buyers. Come on some of the complaints are bogus! I guess there's a lot of dishonest people in the world! I post on my listings that I am honest and I guess that makes me a good target! just started and I think it's time to quit! Before this I sold things locally and I think now that is the better way to go because I made money no problem when people purchased my items in person! I guess I need to stick with buying on ebay because at least I know I'm protected then!

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moonlake 3 years ago from America Author

..just info, Thank you for stopping by. I appreciate your visit.

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moonlake 3 years ago from America Author

Sande, Thanks for stopping by and telling your story I appreciate it.

..just info 3 years ago

international buyers cannot ask you to undervalue your item on a customs form. it is illegal and you can do time for it.

because it is illegal if they open a case against you for nonreceipt or damaged items etc on ebay buyer protection~~guess what? they don't qualify for buyer protection, it is under ebays rules that if they are doing something to conspire to commit fraud they don't qualify for buyer protection....

when you look under buyer protection is says under where it shows if you qualify for buyer protection

under this link it shows exclusions from buyer protection where it shows if they are abusing ebay section of the ebay user agreement they don't qualify


then if you go to the user agreement under using ebay it says violate laws


so it makes them ineligible to claim buyer protection...


Sande 3 years ago

I am a seller...

last year I had two problems with buyers.

I put a pick up for free on my auction. It was for a vinyl record. A guy from another country bought it. So I sent the invoice with the international shipping. The guy said he was coming locally and would pick it up. So he pai the 99cents for the item. And we set up a time. I went to town and waited for 2 hours....and then he left me negative feedback after I wouldn't leave him positive feedback. I would not leave it because it wasn't a completed transaction in my eyes. He was just trying to "buy" feedback.

The other one:

I told a guy to send back his two items because he wasn't happy. I contacted him by phone in which case he started swearing at me etc, I told him please send them back so I can refund you.

He got mad that he had to pay postage back, however when an item comes back to me I verify what it is like (if it's the way I sent it and as described in the auction I won't refund the additional shipping. If it is my error I will refund their shipping also but I don't guarantee that right away because there are plenty of people who just have buyers remorse and why should I pay for that?) The guy wouldn't send back...it wasn't worth the 10.00 and I reported it to ebay...he opened a case they held my money, ebay refunded it themselves....he wouldn't send it back so I could even verify if it was my error. Ebay paid for it (he got his money I didn't lose any) but seriously swearing over 10.00?

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moonlake 3 years ago from America Author

rajan jolly, I think ebay is much worse then it use to be. When I first start selling on there and buying I had very few problems. The last thing I put on was the Michael Jackson jacket and I had problems with the first lady that bit on that.

Now sellers can't leave bad feed back for buyers. That's just my opinion of ebay now.

Thanks for stopping by and for vote and share.

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moonlake 3 years ago from America Author

Jason, Thanks for your comment very interesting. Some people are just seem to want to fight over every little thing. She was wrong.

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rajan jolly 3 years ago from From Mumbai, presently in Jalandhar,INDIA.

Moonlake, I'm wondering if things have improved over the last 4 years when the hub was first written. I'm not into ebay, but thinking seriously about entering the fray.

I have read a lot of hubs by hubber hawaiianodysseus on ebay but haven't really come across experiences of this kind.

Voted up, interesting and sharing.

Jason 3 years ago

She advertised, "BNIB! DeWALT 1/2" DRILL/ HAMMER 18V FULL KIT BIMC! W/ 2 DIFFERENT SETS OF BITS" She said it was not compact. I bought it thinking great deal. Then noticed, it might not be a hammer drill so I asked. She said, not a hammer drill, but never said it was a compact drill. It arrives-compact drill. We go back and forth, I ask for an apology, she threatens to call the police. Lastest from her-in all caps, and my response.

Why so hostile? There is a little button on the keyboard that says caps lock, maybe yours is stuck. YOUR JUST TRYING ANYTHING TO MAKE LIFE DIFFICULT No just asking for an apology, or, if you won't do that, the price diference FIRST YOU WANT THIS Aplogy yes, THEN YOU WANT THAT Price difference only if no apology THEN YOU WANT SOMETHING ELSE No. Only apology or price difference that is it. YOU MADE IT CLEAR YOU WANTED THE DRILL EVEN THOUGH I OFFERED 3 TIMES TO CANCEL YOUR BID!!!!!!No only one such offer. And at that time you lead me to believe it was not a compact drill. WELL YOU NOW HAVE USED THE DRILL. I have never said I used the drill. Where do you get this information from? Do you just make things up-well we know that is true because you keep saying this is not a compact drill when Dewalt says it is. AND THE BIDS AND IT IS NOT CONSIDERED NEW ANYMORE AND YOU ARE NOT GOING TO EXTORT MONEY FROM ME OR ANYONE ELSE. Extort? That is pretty serious accusation. It is not extortion to ask for an apology or the price difference on goods that do not match the description.

YOU MADE IT CLEAR BUDDY My name is not Buddy.

THAT IT WAS YOUR LACK OF RESEARCH AS YOU PUT IT.....I MADE IT CLEAR I WOULD CANCEL YOUR BID IF YOU WANTED. And you did not tell me it was compact, under Dewalt standards, in fact telling it was not compact. I HATE THIEVES. Self loathing is an awful thing. AND I WILL NOT TOLERATE ANYONE WHO TRIES TO EXTORT GOODS OR MONEY FROM ME. Good thing it is not happening then. HOW DARE YOU! How dare you! FIRST YOU SAY ITS FALSE ADVERTISING Yes THEN YOU SAY ITS THIS What is this? THEN YOUSAY ITS THAT What is that? THEN YOU WANT A REPLACEMENT Never asked for that. NOW YOU WANT A MONETARY DIFFERENCE. Yes, but only if you continue to refuse to apologize. IT IS SO VERY CLEAR AS TO EXACTLY WHAT IT IS YOU ARE TRYING TO GET No, because you keep saying this and that when I asked for an apology.

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moonlake 3 years ago from America Author

Tim, Thanks for coming by and telling your story. I didn't know about the tracking scam, that's awful.

Tim 3 years ago

Something I forgot to mention..

Sellers also are tricky enough where if they feel they might encounter a "item not received case" they will slab a tracking number on the package (actually ship something to a matching zip code and city to make it look legit!) and sometimes they win the case. Tracking does not provide specifics like street names or PO boxes. So some scammers actually use this to their advantage.

Tim 3 years ago

Buyer and seller for about 2 years, buying experience is almost flawless but selling experience; not so great. 1 in every 10 buyers are the greedy "i want full refund" people. I have also discovered that even providing "TRACKING" is not enough if you want to win a case. More than half the time, its in favor of the buyer just because they say they didn't get their package. So what, they have the merchandise and the money?

And then there are also the buyers who simply just don't leave feedback... or forget to. (I'm sure its both) I have listed maybe 30 different items in the last two months, and only 10 of them I have gotten feedback for. I would nicely ask the buyers on PM if they got their package and everything was fine, they say "yes i got it, thanks" and still no feedback. What's the deal? Sometimes I would even go far enough and ask them to please leave feedback, they say they will but then they still don't!! Very weird.

I am also a coin collector, and I need to warn people; do not buy super expensive coins!!! There are those sellers who every once in a while, gather a decent feedback from purchases and then sell their FIRST listing, guess what, they have like a $2,000 gold coin or something (which they really don't HAVE in the first place, grabbed a photo from Google Images then listed to ebay). Then after payment, they mark "shipped" but of course nothing is coming. Then they walk away with $2,000 in their pocket (minus what their seller fees are).

What I just described above, really happens. I did not make this mistake, and I never will, because I am very careful what I see and purchase. I will simply avoid anything to do with gold or any other precious metal out there.

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moonlake 3 years ago from America Author

Really that is awful. They have been going down hill I think for a long time this will hurt them in the long run I believe. Thanks so much for reading my hub "OH NO, ANOTHER BAD BUYER and SELLER ON EBAY." I appreciate you stopping by and leaving a comment.

abells 3 years ago

Ebay has just decided to get rid of small sellers, they now give you 40 free listings and then charge $1.50 for each listing over that for items under $100, it used to be .50c per listing up until end april 2013, it will definitely stop all listings under $20. working it out its a 33% increase in listing fees if you list about 100 items a month. To date they have refused to answer any emails I have sent.

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moonlake 3 years ago from America Author

sam, It does hurt seller status and some people leave bad feedback for very little reasons and not matter how hard you try to make things right for them. Thanks for stopping by.

sam 3 years ago

But unlike in a store, when you get unfair bad feedback it

hurts your seller status, and makes you look like you did

something wrong. Most of the time if you make a reply

to a nasty buyer, they contact ebay, and ebay removes it.

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moonlake 3 years ago from America Author

webwatcher, Thank you and thanks for stopping by.

webwatcher 3 years ago

Magnificent information! I am happy you literally had taken the time to be able to posting information. I've been on the watch for this material for a long time period and now my hunt has now concluded! Reg Zooka

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moonlake 3 years ago from America Author

GwennyOh, Thank you for stopping by and for the vote.

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GwennyOh 3 years ago from LaLa Land

I agree with you on that comment! It is time for some change for the better to be sure. Btw, I voted this up.

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moonlake 3 years ago from America Author

GwennyOh, Thanks for stopping by. It can be an experience and it seems to be getting worse.

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GwennyOh 3 years ago from LaLa Land

I too have had some bizarre eBay experiences as both a buyer and seller. I totally understand what you are talking about!

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moonlake 3 years ago from America Author

Your right they can be blocked but you don't know who to block until they have already won a bid and you realize they are not such good bidders. Thanks so much for leaving a comment.

Denise 3 years ago

You can control who bids on your stuff. Just go to your account and block ppl who do not have paypal or a specific person. Block who ever you want. I am a new seller, and already I have learned how weird ppl are on ebay.

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moonlake 3 years ago from America Author

Peggy W, You can run into the bad but I think there are much more good. Thanks so much for stopping by and for the vote.

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Peggy W 3 years ago from Houston, Texas

Hi moonlake,

This is all very interesting. I have never (to date) purchased much less sold anything on Ebay. It sounds as though you can run into some unscrupulous people...but I guess that is life. Hopefully there are more positives of selling and buying on Ebay that outweigh the negatives. Up and useful votes.

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moonlake 3 years ago from America Author

Thank you for stopping by and leaving a comment. I appreciate it. I know some people don't want to use Buy It Now they want their item bid on hoping to get as much for the item as they can.

rizz 3 years ago

I just wanted to comments on a few of the comments.

As far as non-paying buyers go, eBay allows you the option to require immediate payment before checkout is considered complete. The requirements are:

Have a PayPal Premier or PayPal Business account when you list your item.

Have an eBay seller account in good standing.

Specify a Buy It Now price of no more than $10,000.

Specify shipping costs or offer free shipping when you list your item.

Include all other related costs, such as taxes, so your buyer knows exactly how much to pay.

You can also change your Buyer's Restriction Settings to exclude buyers who have a given amount of unpaid item strikes within a set time and you can exclude buyers with a given amount of policy violations so at to limit the number of unpaid item cases. The great thing is even though you have wasted a little time you can always get your final value fees refunded.

As far as sellers complaining about not being able to leave negative feedback. I offer you another viewpoint. When you shop at BestBuy, Walmart, Target or any other retailer online do they leave you feedback? The answer would be no and the reasoning would be because when getting customers to purchase something from you the only feedback that matters in their minds are the feedback buyers are leaving you and that is how eBay sees it.

Another thing going around here is why does eBay and pretty much any major eCommerce website seem to cater so much to the customer? It's because they are the foundation of any kind of commerce. You might say why is that so even though the seller is the one that pays the fees on eBay. The reasoning is that even though the seller pays the fees it is not possible first without the customer purchasing their products.

As far as the guy a little bit above getting scammed it is unfortunate it happened. It is very important that everyone read the TOS of any site where you conduct business (selling or buying) and especially concerning any kind of protection or insurance (i.e. eBay and PayPal Buyer/Seller Protection). That way in the event something does go wrong (i.e. fraud) then you know how to make sure you are covered under any circumstances. I have had a few people purchase my items on eBay using hijacked PayPal accounts in which I had shipped the item out after they had used the account to pay. Since I read the TOS and in particular the one covering the PayPal Protection for Sellers I knew as long as I shipped to the address listed on the Order Details and I provided tracking confirmation which confirmed the item was delivered I was good even if they open up a case against me. Of course the original owner of the PayPal account filed an unauthorized transaction case with PayPal and was refunded the money (PayPal ate the money in this case which was $550.00) since I was protected . Do your due diligence and in 99.9% of cases you will not be the victim of a scam or fraud as they rely on the information you do not know and a little gullibility.

I hope this clears up a few things and remember it's a good thing to place yourselves outside your own viewpoint to help you see a little more clearly.

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moonlake 4 years ago from America Author

Glenn Stok, That's terrible and what's worse is not getting any help from eBay or Paypal. There's always someone out there to find a cheat people. It's makes eBay look bad. Thanks so much for stopping by and leaving a comment. I appreciate it.

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Glenn Stok 4 years ago from Long Island, NY

Interesting examples of problems that can occur with eBay. I recently was victimized by a new ploy. I bought something from an eBay seller who used a different email address with eBay than the one he used with his PayPal account.

So when I made the payment, PayPal could not deliver the money. The seller asked me to cancel the payment and he would send me a PayPal invoice which I could pay. I followed his instructions, but he never delivered the merchandise.

When I complained to eBay they said they can't do anything because it doesn't show as paid. Then I complained to PayPal and they refused to reverse the charge because I paid to a different account.

This guy found a way to get away with it! Unbelievable! And all this time I thought that it is helpful that eBay owns PayPal. Well, they definitely do not work together. And that allows fraud to continue.

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moonlake 4 years ago from America Author

mel, That's terrible but like you said there is nothing sellers can do now. Thanks so much for stopping by and telling your story I appreciate it.

mel 4 years ago

I sold a shaver on ebay, as used. it had european plug. before buying buyer asked if I could provide the adaptor , i said ok, if he won I'd get him one for £1. he won, paod, i send the shaver and the brand new adaptor. buyer then said the adaptor didn't fit the shaver and requested to send it back n full refund. I accepted. the shaver arrive, it was full of hair! so he did manage to plug it in the adaptor and use it! i was furious cos buyer gave me a bad feedback but there is nothing you can do about it.

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moonlake 4 years ago from America Author

Skyelyne, The unpaid buyers are worse than they were and the complaints on shipping is awful. If I'm buying something I don't complain to the seller about their shipping I just don't buy from them if I think it is to high. You have to get the money you put into shipping and small handling few to cover delivery confirmation is not unreasonable. You have to have confirmation if you don't you will get cheated again. Thanks so much for stopping by and leaving a comment.

Skyelyne 4 years ago

I am a very honest seller, and recently i have had huge problems with buyers.. and 1 seller.

I am selling a blu-ray combo pak at least $10 less than every other seller online. even outlet stores. in the past week i got a nasty message about my shipping price. ( at first they said my shipping to the US was too high) then they changed it to Australian Shipping.. I charge EXACTLY what shipping is, plus a small handling fee. for US buyers I use the handling fees for delivery confirmation. and Outside the us is not much more than th Us handling fee. I had to put the handling fee for over seas buyers cause I had a problem with buyers not paying.. I told the potential buyers that commented on this item, If i do end up sending it cheaper, I always refund what was extra, minus the handling fee.

another buyer i had problems with, bought the item, kept telling me they were sending payment.. I told them i would wait for them. the time came for the unpaid bidder assistant to kick in, and it started a case, and The buyer came at me angry cause I wouldn't wait. by then I had waited 10 days for payment. They kept telling me Paypal wouldn't credit the money he deposited.. I then gave him til the day the case ended. payment still was not made, so Ebay closed the case, gave me back my fees, and gave him an unpaid bidder mark.

He then got upset, and said he contacted ebay and got the unpaid remark taken off. I still haven't gotten paid.

BTW, I am a 100% positive seller

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moonlake 4 years ago from America Author

EBAYTRUTHSPREADER, Thanks for stopping by and telling your story.


EBAYTRUTHSPREADER 4 years ago from America

Great HUB!

BIGJJSTUDD is a huge EBAY scammer. He uses shill bids to inflate the price of his auctions, uses fake accounts to bid on his competitors auctions. He also buys repro parts on IOFFER and custom casters and sells them as real. Made his info private. Specialized in older toys like GI JOES and transformers.

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moonlake 4 years ago from America Author

I think eBay ruined the site when they decided that the buyer was always right. Some buyers take advantage of that. I don't sell on there and I haven't bought anything I think in about a year. I put things I don't want any longer in a box for Goodwill. Thanks so much for stopping by and leaving a comment.

akat 4 years ago

I've been a buyer since the 90's and started selling about a year or so ago. As a buyer who always pays ASAP, often immediately, and always leaves good feedback (except in some extreme cases where negative is warranted), I can't believe how buyers act....Before I started selling, I got mad that an unpaid item case was opened against me for an item I thought I'd paid for (because it wasn't showing up on my iPod app). The seller was very nice and explained how it's automatic and that I'd be surprised how many people don't pay....Then I started selling myself, and boy am I surprised!!! I would say about 50% don't pay and don't bother to contact me or respond to me about it, and I don't sell much at all. I'm really just trying to recycle nice things that I don't use anymore, especially clothes. But I make no money on it and it's not worth the hassle and stress like this. Having to pay eBay fees before getting a credit is the worst, and when I'm trying to get rid of something, I don't need to be hanging onto it when there are other buyers out there. Luckily I've only had one nasty buyer, but with my low rate and how most buyers don't leave any feedback, one more negative feedback and I'm banned. My final two cents - the absolute WORST thing is the lack of communication. I'm a human being, I'd like to be treated like one, instead of a corporation or a bot. That was supposed to be a benefit of eBay, like a virtual yardsale, shipped to your door. I do have to admit, when I found out there are virtually no penalties for buyers, I changed my mind on an auction or two - it happens, and being a perpetrator, I can certainly be an understanding seller, especially since it benefits me to communicate. As a buyer, I always communicate proactively with the sellers! I think maybe 1 out of 50 of my unpaying buyers ever communicated with me at all whatsoever, let alone responded to my nicely-worded invoices or messages. It's a very degrading feeling, and I wonder what goes through these buyers' heads. These horrible eBay policies have eroded all common courtesy. I hate to go back to donating everything because it feels wasteful when so many donations end up as trash, when there could be a person out there who really wants the item. But I can't stand how eBay facilitates an inhuman environment. I'm taking a hiatus from both buying and selling (when I get my current fees back for an unpaid item, that is). Thanks for this thread - it has been very illuminating and validating!

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moonlake 4 years ago from America Author

anne magill, Thanks so much for stopping by and leaving your comment on what you think of eBay.

anne magill 4 years ago

im sick and tired paying items on ebay and the seller waits for days before posting then they havnt the manners to leave feedback

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moonlake 4 years ago from America Author

TMELISSA11, You should give bad feedback if you think he should have it.

I think the complaining by sellers was that they could no longer give bad feedback on buyers. Buyers were giving bad feedback for no reason or making up things that sellers knew had not happened.

You know what happened than you should make other buyers aware of this seller.

Thank you so much for stopping by and telling your story.

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TMELISSA11 4 years ago

Sorry to hear about some of your experiences on eBay. :/ I am only an ebuyer and Ive never had one problem with sellers until I purchase an item last week. I pay all of my items in the exact moment I commit to buy it. I purchased an item that's weighs less than 3 lbs and I knew the shipping was $10 and from a very close state. I still wanted the item and I purchased it. On it it said it would ship in 2 business days. Five days passed and it still wasn't shipped out. I messaged the seller and no reply. I would wait until the 3rd day if no response to contact eBay for the buyer protection. Finally, 2 days later he shipped it but they could've at least messaged me back. I take the fault of buying without really looking at his profile because I always check their feedback and items they've sold. This person had only sold 2 other items and the rest he bought. So I'm thinking maybe they don't no much. Still, took them forever to ship AND! they didn't even provide a tracking number. I don't like to leave bad feedback but because I've never had a problem. I'm waiting until the package gets here and then decide if I should? I kind of feel bad but I think I should make other ebuyers aware. Should I?

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moonlake 4 years ago from America Author


It is awful when people see exactly what the shipping is and then complain about it after they have bought the item. I just don't understand it. Thanks so much for stopping by and telling your story I appreciate it.

ebayerGirl 4 years ago

Sadly, everything that has happened to all of you - has also happened to me. I am a professional ebay seller. I've always been as kind and understanding to my customers, but sometimes the sheer meaness and stupidity I face is ridiculous. Even as a buyer, I would always be honest and leave good feedback for someone who has did their best. I never left feedback for delayed shipping or something ridiculous like "high shipping prices." Those are not the sellers fault - it is the POST OFFICE or UPS or FEDEX responsibility to deliver the item and set prices for shipping. Not the seller.

Just today, I received a scathing email from a customer who paid. She wrote: "I think your shipping prices are outrageous - hopefully the item is new so I like it!"

I'm so tempted to issue her a full refund without mailing her the item. Knowing HER, she is going to receive the item, love it, but still give me negative feedback because "shipping is so high." Why can't customers understand that shipping costs are set by FedEx, USPS and UPS? It's not like I can pay you to ship YOUR item. My shipping costs are listed clearly on each auction - I don't understand why people buy stuff, then complain about shipping costs. Don't buy from me then!

Then there are customers who receive items, then complain they never got it - or complain that it's damaged. I just lost $75 because a customer claimed a blanket he received was "stained." I asked for photos or for him to send the item back - he refused. He opened a dispute with PayPal, hoping to get a full refund without having to return the item... they told him to send it back to me. The funny thing is, the blanket is shipped vacuum sealed in plastic - directly from the manufacturer. I have sold over dozens and never had someone complain about a "stain."

Let's just hope he actually ships it back and doesn't try to scam me anymore! (And it better not be a stain he put on there himself!!)

Let's face it, all the people selling on eBay (like me) are just trying to make a decent living. They aren't there to scam people - I just want to be able to sell you something at a great price, but still make a few dollars profit (to pay for the Ebay listing fees, PayPal transaction fees and gas to the post office). I'm not asking to be rich, but unruly customers who tried to cheat me out of what little money I have... really discourages me. I can go on and on, but chances are you've probably run into the very same mean and fustrating people on eBay.

The next time you are about to rant at a seller, please take a deep breath and consider what that person had to go through. Being nice will get you a long long way. I've gone out of my way to reship items, exchange damaged items and even pay for return shipping out of my own pocket - just because this customer was very polite, educated and treated me like a human being.

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moonlake 4 years ago from America Author

rizzz, I know as a buyer I left some bad feedback for a seller if I never got the item and it would never fail they would leave bad feedback for me and just make things up. I finally just stopped leaving feedback.

Interesting information thanks for stopping back.

rizz 4 years ago

Usually if the buyer is locked from giving you feedback there will be a note stating that feedback is locked and that will show up under your item in your selling list.

The main reason Ebay blocked sellers from leaving feedback is because their were way too many sellers using it as retaliation towards buyers. If the buyer had crappy service or the item was not as described or any other perfectly legitimate reason to leave negative feedback to a seller, the seller would retaliate and leave negative feedback in return. It was getting so bad that buyers were scared to leave neutral or negative feedback in fear of receiving negative feedback from the seller. Unfortunately we are paying the price for those bad sellers out there and all the scam artists.

If you think Ebay sides too much with the buyer Amazon is worse. All the customer has to do is file a complaint and Amazon will always side with the customer. Even if you as the seller did everything correctly and listed everything correctly it will always be overturned to the buyer. I still use Amazon though it is a bigger pain listing on Amazon for me then it is to list on Ebay.

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moonlake 4 years ago from America Author

Metooo, Sounds like you had a terrible experience. Don't you hate it when they laugh in the background. That has happened to me with tech for my computer. I don't blame you for getting out. I know I'm done. I'll just keep trying to make money with hubpages. Thanks for stopping by and telling your story.

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moonlake 4 years ago from America Author

rizzz, Some good advice. I didn't know sellers were making their money by putting those very high prices on the shipping. I wondered why they did it but never thought that they were doing it to save paying ebay.

Thanks so much for stopping by and leaving a comment.

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Metooo 4 years ago

Ok... I'm sorry, but it's not that easy anymore... You can do the damnedest to make sure the listing is a perfect as perfect gets, take as many pics as you can, & you still get screwed! I already had ebay side with me & ASSURE me that the buyer could NOT leave fb at all, as he did not return the 5 disc set back to . The woman even stated they were going to investigate this buyer, as it seems he was claiming "factory sealed" dvds were missing discs on MORE than one occasion. HOWEVER... the very next day, the buyer left me negative feedback SO... I called ebay, & they gave me such a HORRIBLE time saying, nobody should have ever told me that the buyer would not be able to leave feedback, even though I was refunded the refund I initially gave to the buyer... I was on the phone with at least 3 different people to try to resolve this, as I had won the claim (me being the seller with a buyer filing an item not as described). I even requested to speak with a supervisor & their answer to me was the supervisor's not on the floor for a couple of hours, while laughing in background... Now I take this seriously, when a negative fb affects my ability to sell, which therefore, affects my ability to pay my utility bills and/or get the daily/weekly necessities, as this is why I even tried to continue to "ebay" after Meg stepped down & the bogus feedback rule was put into effect, but now I am officially done. They are thieves, & if you don't send you address to their legal dept, then you lose all rights to be part of any upcoming class action lawsuits against them, per their email in August... just to let you know.. & I am one of the smaller sellers, so I don't power-sell, or make ebay ENOUGH money, so ebay doesn't take care of the smaller sellers, period. They only care about keeping their prided power-sellers, because power-sellers make them tons of MONEY!!!! but I know of MANY who have already flown the coop!... like I said, it used to be a fun thing for me but not anymore.

rizzz 4 years ago

I have been selling for many years now on Ebay. I have an Ebay store front and am currently a gold rated power seller. In times though I can see why Ebay has started siding more with the Buyer because there were so many scams going on with sellers mostly. Sellers were using feedback as leverage to do what they wanted to the buyer even though they were in the wrong. It is annoying when you get those buyers that don't pay and their really is not much you can do. I just cancel the transaction to get the final fees credited and re list the item immediately. If they don't agree to cancel I open a non-paying buyers case in Ebay and re list. It is a pain in the butt sometimes though I do agree. We as sellers are paying the price for the thousands of people that were scamming buyers. I'm not saying all buyers were innocent but their were way too many sellers scamming through feedback. Now it seems the buyers are using feedback as leverage and hopefully Ebay will see that and update their policy on that. The reason Ebay is charging fees on shipping is because their were so many sellers listing their item for $0.99 buy it now and charging $100.00 to get out of paying Ebay fees.

I have found through my years of experience some very helpful tips on selling successfully (23,716 feedback, 100% positive). First is to list your description as accurately as possible. Do not leave any details out. Ebay allows you to upload 12 pictures for free so use that to your advantage. The more the merrier and try to get detailed photos in multiple angles so the buyer can see exactly what it is they are getting. List all conditions of sale completely in the description. If you have a refund policy it needs to be listed, shipping policy it needs to be listed, etc.... List all prices up front. Ebay now requires tracking on all shipments so there is no excuse for that. That prevents 95% of scams. If you item is worth over $50.00 then shipping insurance is a good bet too and prevents another 4.99% of scam issues leaving you vulnerable to only 0.01% of scams and with a complete and accurate description with multiple detailed photos then you are completely covered. This will also help in the event the buyer opens a case against you stating the item was not as described. They can use the multiple photos you took as evidence as well as your detailed description (I have had several cases overturned because of this). If they somehow do side with the customer then you can file a claim for insurance stating it was damaged during transit. Requesting photos from the buyer will help in this to prove their was really damage. Customer Service is also very important. It is better to be pro-active and contact the customer first. Let him/her know you are thankful for receiving payment and that there item will be shipped out in the morning. Let them know if they have any issues to contact you first about it so you can help them resolve the matter. This alone prevents 99.99% of negative feedback left by buyers as they will more likely allow you to remedy the situation first instead of dropping negative feedback without ever contacting you. It takes a while to get it set up right but once you do it is nothing more then re-using your own template and changing the words and photos to match your item. I hope this helps and I sharing this to let everyone know it is possible to have a pleasant experience with Ebay.

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moonlake 4 years ago from America Author

philler, Sometimes you can check on a persons feedback and still won't do any good, but I always did check feedback first and made sure it was good. Sorry this happened to you but at least you got your item.

philler 4 years ago

My dealings as buyer on EBAY have been o.k, but, one of my first bad experiences (taught me a good lesson)happened when I bid for something in England and won the auction. I had to email the seller (who ignored me) three times-no answer. Then, I took a look at his feedback, and discovered a couple of complaints from buyers he likewise never responded to. I sent him another email, telling him that I had legitimately won the item, and strongly suspected he didn't want to sell it for the low price it ended at. Furthermore, I informed him that if he didn't send me his address so I could send his payment, I would report him to EBAY. Next day came his information along with a cheery ''Have a nice day!''. I got the item soon after, and left him NO feedback. I didn't expect any in return, either, and, indeed never received any.Which was fine with me. The moral of this story is: Read Feedback FIRST.

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moonlake 4 years ago from America Author

Metooo, I know ebay is getting so bad. I'm glad I'm out of it. When I started getting a complaints all the time it was not worth it. Way to much stress. Thank you so much for coming by and telling your story.

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Metooo 4 years ago

Ebay is absolutely horrible for the past 3-4 yrs!!! I average at LEAST one bad buyer every 2 weeks & have to bend over backwards for them so they won't leave me negative fb. Now someone wants refund & return prepaid shipping label & I stated we don't have the capability to send prepaid labels, as we are not a business & that we only offer full refunds for item only, as stated in our listing, as we don't charge shipping fees because now ebay charges sellers for shipping fees too! Anyway, that wasn't good enough for him, so he opened a case & now my paypal is temporarily withholding funds, even though I did EVERYTHING by the book & told him to send it back & he'd receive a FULL refund upon receipt, but nope, that wasn't good enough for him & now I can't access my funds. I keep getting screwed by ebay & ebay did tell him to send it back too, but supposedly sent him a prepaid label, which I didn't know was possible? Anyway, it's getting worse & worse & taking food/necessities away from my family!!!!

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moonlake 4 years ago from America Author

ptosis, Your right every little mark on an item should have a picture taken. The thing is you can do that all you want and still won't make difference with the people that are going to cause trouble. I don't trust ebay that they even look at the pictures when you complain about someone. Thanks so much for stopping by and telling your stories.

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ptosis 4 years ago from Arizona

Kinda good seller/buyer:

bought a master power switch for 2000 KIA for $50, turned out that it came from a car that was on fire and there was black 'grease' inside. I wanted a partial refund of $25 because I had to take it apart and clean it, and grind the contacts a bit. He gave me $25 partial refund because it didn't work as described and I did put work into it. But better than buying a $110 one brand new from KIA.

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ptosis 4 years ago from Arizona

I bought a cheap $10 new speakers - only one worked. Seller kept BS'g me over several emails as if didn't know English, never did get my $10 refund back after returning it.. Gave him a brutal rating, he writes and complains to me about it, (weah - where's my $10?)

Bad buyer: me: I forgot I bought something and never paid for it. - I made mistake and apologized but too late. Bad Buyer never paid me - payback on me. No big deal just 1 bid so I felt I didn't lose out.

I try very hard to make sure that every little ding, cut or mar is taken with an up close picture - I was selling vintage carnival glass and never had a problem.

One time I was selling a WW2 Ukrainian Easter chicken egg, this lady who wanted to 'help' me accuses me of overpricing the damn egg that can't be made old fashioned style like that anymore. The person who owned the egg that I was selling for on ebay got REAL mad. I told him - don't sweat the small stuff - the lady was just trying to get a lower price.

Yes, can buy brand new Easter Eggs from Poland cheaper but the designs are larger and not as intricate. The really fancy ones that you buy brand new are on emu eggs - a whole lot larger than a chicken egg.

Check these eggs out (no longer for sell) http://s3.hubimg.com/u/4942118_f520.jpg

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moonlake 4 years ago from America Author

carl, Thanks for stopping by.

carl 4 years ago

i knew about ebay and amazon but not http://www.etsy.com/ thanks sellers for giving me another place to shop online and all of you seem like great sellers

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moonlake 4 years ago from America Author

carl, Hope your buy for American Doll goes good and you have a very nice seller this time.

Well at least you did get your money back when you complained to ebay. That was good.

Thanks so much for stopping by and leaving a comment.

carl 4 years ago

I bought my 1st item from ebay never got it but it was from china lesson learned the guy had major feedback he of course keep telling me the tracking number he gave me was the right one it should have arive july 14th i contacted paypal on july 29th after the seller didn't reply to my email about the worng tracking needless to say i was refunded my money and the next day the seller said he was sorry he forgot to send out the item and was worng about the tracking number atm im giving ebay once more chance currently bidding on a American girl doll that is retired that my wife who is Autistic wants both of us are special needs adults and are like big kids i hope this 2nd one gose better

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moonlake 4 years ago from America Author

SherryHewins, Thank you for stopping by. I think that's exactly what happened with my chandelier she didn't get what she thought she would and ebay let her take it down. Thanks so much for stopping by I appreciate it.

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Sherry Hewins 4 years ago from Sierra Foothills, CA

My husband bought a motorcycle part on ebay, they had a buy it now price, it was a great deal, so he hit the buy it now button immediately. I guess they figured out that they were selling it too cheap, so they said the garage burned down, apologized, returned his money. So much for good deals. Still, we are currently listing some items for sale on ebay, it's a hassle, but does offer that world wide market. I don't think it's worthwhile for selling anything under $20, not to me anyway.

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moonlake 4 years ago from America Author

monicamelendez, I know so many seem to be complaining about ebay. I was done with it long ago. I still buy once in awhile and if the kids want to sell something on there I will put their stuff on. Thank you so much for stopping by and leaving a comment.

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monicamelendez 4 years ago from Salt Lake City

I didn't stick to selling on eBay for this very reason moonlake! It amazed me how dumb and lame people could be. Ridiculous

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moonlake 4 years ago from America Author

kobefan-la, What a bad experience but that seems to be the way of ebay now days. They don't take up for anyone or help anyone. Thanks for stopping by and telling your story.

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kobefan-la 4 years ago

I bought and paid for an item on e-bay and the seller refused to send me the item with a story that it wasn't his to sell? A few days later this seller put the same item up for auction @ 4X the amount that I bought it for. I complained to e-bay which didn't do anything about it. Being a collector for about 50 years this really left a bad taste in my mouth and I'm very disappointed in e-Bay and seller's like this have no place in the collecting hobby. What happened to the notion of binding contract?

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moonlake 4 years ago from America Author

She was working you to get her money back. She just didn't read your auction right. Well good that she at least gave you positive feedback even if her words weren't right. Thanks so much for stopping by and leaving a commnet.

Moosey 4 years ago

A few years ago i sold a 32" Sony flat screen television (CRT not LCD) and glass stand via auction, the listing contained detailed pictures and description including all the dimensions of the item and the weight which was about 75kg.

During the auction some one messages me asking if they would be able to wall mount the tv!

I responded that no unless you have a crane you would not be able to wall mount it as its too heavy and to check description for weight.

Still she bids and eventually wins!

Now the listing is listed as collection only, and the winning bidder lives in Scotland and i live in Yorkshire! But say that would like to collect the tv while visiting relatives, OK i said i did not see a problem with that. Then a few days later they call me to say instead they have hired a courier to collect it instead, OK that's also fine. Guys turn up and take the TV. That should have been it but oh no!

A few days later buyer emails me saying the TV is missing some parts I tell her i sent everything, Eventually she gets back to me saying that the courier guys left some of the stand in their depot and they are bringing her the rest.

A few days later she emails me asking for a refund as she thinks the TV is too big, I tell her all measurements where on the listings and to compare them with the item and indeed Sony's website.

Then she emails me for a refund as apparently the TV does not work now. I forget my reply but i was along the lines of "Look you got exactly what was listed and now you just dont want it." but a bit nicer.

No answer, then a few days later she opens a paypal dispute claiming item was not as described and wanted refund. I provided paypal with all the info from my listing and emails from the buyer clearly stating that everything was as listed.

Paypal sided with her, BUT said she had 14 days to return the TV at her expense then i had to refund her.

Luckily 14 days went by and it was clearly too much hassle for her to return it and i did not have to refund.

The funny thing to me is she left positive feedback saying "Don't think the item was very good value for money but good item."

Good value? it was an auction! you bid it to the price you paid!

Still makes me kinda mad thinking about it lol.

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moonlake 4 years ago from America Author

Torialou, It would be a good idea if someone doesn't pay ebay would list them as a non-payer and not let them give bad feedback. I don't understand the post thing with these buyers. They know what they have to pay. Ebay is not a yard sale you have to pay postage.

Thanks so much for leaving a comment. I appreciate it.

Torialou 4 years ago

I to have had issues with Ebay buyers recently. I have had one brand new seller not pay and ignoring my emails. Parcel is sat wrapped up with their address on waiting to pay. So tempted to write a bill and post it to their address as it is listed.

There is nowhere else you would be able to agree to pay for something then sit and not payout. I think the best way would be for Ebay to have peoples account details and if they do not pay the bill is taken and they are charged by ebay. It would only take a few non payers to be taken to small claims courts for people to worry them selves about paying.

They also need to set something up so that if an Item is NOT paid for we can give another form of feedback. not a neg one but there should be an unpaid option. It should show up once a case has been gone through and closed.

I also keep having low feedback for my postage costs yet I only charge what it costs to send items. I do use a recorded delivery service but this is because I am not covered by Royal mail if the item goes missing if I do not. It is only 90p more I mean come on surely they can understand I need to cover myself for lost items? Why should I cover cost of listing final fee's and postage not to mention item if it goes missing to save them 90p?

If ebay offered an option of (as long as we got proof of posting) they could choose to have lower value postage but if it went missing it was on their head. Then I would agree to it.

My items clearly say they are recorded so why bid if you do not want to pay it?

It all is so upsetting. I also had one lady give me 4 stars for communication when she never even contacted me for anything. :-/ I gave her immediate pos feedback and updated to let her know when her item was sent. How much more communcation does she want? me to email her and ask her something?

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moonlake 4 years ago from America Author

JayeWisdom, That is true they do only care about power sellers and they do let them get away with lots. Thanks so much for stopping by and leaving a comment.

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JayeWisdom 4 years ago from Deep South, USA

I've just about completely given up eBay (for selling) and sell only on etsy.com and Amazon.com Marketplace. I haven't experienced any customer problems with either of these sites. However, I don't sell in volume, my major problem with eBay. The eBay company only cares about the PowerSellers.

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moonlake 4 years ago from America Author

hawaiianodysseus, Thank you for stopping by and leaving a comment. You have very good ideas for letting ebay know what we all think. I think that ebay is not as good as it use to be. At one time a person could find anything on ebay. Not so anymore many things I have been looking for I can't find on there. So many sellers have just left. Thanks, so much for the vote.

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hawaiianodysseus 4 years ago from Southeast Washington state

I can truly empathize with your situation. From reading the host of comments from those who have viewed your Hub, and from my own recent experiences as an eBay seller, these are not isolated cases but rather universal experiences. About the time former CEO Meg Whitman stepped down, there was this huge shift towards favoring the buyer, and it was indeed a gargantuan mistake on eBay's part to do away with negative feedback for buyers. In the last three months or so, I have had more non-paying buyers than in all of the previous 11 years of selling on eBay. The seller is left impotent by way of eBay's nonchalant stance.

Suggestion: Start shifting your inventory to sites like Amazon; Yardsellr; Craigslist; and the wide spectrum of newbie startups. Call eBay one more time and respectfully tell them to chronicle your reasons why you are leaving and that you want those reasons to go up the chain of command. Every documentation has, at some point, got to land on some key player's desk. Maybe, just maybe, a whole bunch of these documented complaints will make a difference in convincing eBay that successful commerce means treating both buyer and seller with respect. Is it any wonder that Yardsellr was formed by eBay executives who left the swell-headed eBay?

Voted up, interesting, awesome, and useful!

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moonlake 4 years ago from America Author

Novarre, Shipping can always be a problem but if that person is a good seller they will have a scale and know exactly what something weighs. Your seller knew she just went ahead and mailed it that way knowing you would have to pay more postage.

Yes, there are some really good sellers on ebay. Thank you, for stopping by and leaving a comment I appreciate it.

Novarre 4 years ago

Wow after reading all these comments about bad buyers makes me wounder why Ebay would not allow sellers to leave negative feedback.

I am more of the buying type and have only had a couple problems, which seller and I resolved with no problems afterwards.

But I had this seller recently who I bought candles from for my mom (best friends adopted mom.) for mothers day. I noticed they were only $5.00 with $5.00 shipping. I did a buy it now thinking I got a good deal because there was the same item selling for $5.00 but shipping was almost $8.00. Big mistake... When my friend went to pick package up from post office there was almost $8.00 postage due. Yes I paid it sent seller an email letting her now of the situation. Thing is she only used $2.48 for shipping. She was very rude in her message back (I thought i was very polite letting her know there was postage due.) stating it wasn't her fault. I contacted usps asked why there was postage due they stated because the item was over 13 oz. (seller put 8oz for postage.) so it got bumped up to priority. couldn't believe it so asked mom to weigh the candles not the package the candles were almost 2 lbs. So I informed the seller that there was a mistake for the weight on the package she told me still not her fault why didn't her post office say anything to her about it. I got some advice from sellers on ebay and they all told me to leave a negative feed back (I felt bad about doing that.) I ended up paying almost $13.00 for shipping when I should have bought from the person that had the higher shipping costs. After that I now look at what shipping will be and if it is priority or not. Seems that is the better route to go even if it will cost me more than it really should. Yes there are allot of scamming pieces of %&#! heads on ebay trying to take sellers for a ride. But remember there are those that are also really nice... I myself have only left one negative feedback to a seller even when I've had sellers not ship off items when they said they did and took forever to get it. I would just give a positive and leave the comment great product thank you....

Just want to say thanks to all those who are still selling on Ebay maybe one day I will buy from you and give u positive feedback...

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moonlake 4 years ago from America Author

jo, Thank you, for stopping by and leaving your story. I wish I knew site to sale on but I really don't. I don't do auctions at all now. I understand your frustrations with ebay. It's nuts how they don't stand by their seller.

jo 4 years ago

also moonlake i agree with you totally on postage,, if the buyer dosnt like the cost of the postage they shouldn't bid, I had a guy once bid on childs jacket he had a huge feedback he obviously bought alot on there bus this gave him a power trip over me after winning the coat he sent me a message requesting his invoice of discounted postage.. i stated the price of postage was what it was. id put £13 for international it was going to australia from uk to be honest if i wanted send it recorded it wouldve been maybe more but anyway that's not the point id put an amount i wanted and if he was prepared to pay it he shouldn't of bid.. i got nothing but moaning and demanding off him and how he has a feedback of thousands of items. anyway i reported him to ebay in end for no payment and had them remove any bad feedback he made, they said he gets a mark against him but i doubt they really give any1 strikes they want the buyers so much.. now they have a set limit in the uk for posting only within the uk of course you can only charge a maximum of £4 ive lost so much money this way with items going way over. now if i think ive ot heavy item i just only add free for collection in person.. and wait if i get a message ill tell them how much and add after..people forget the time and effort we put in with posting items its a job in itself.. and tbh between ebays fees and then paypals we need to try get money from somewhere..I wanted to try and work for myself making little girls clothes and selling them online originally i was going to do it on ebay but with the constant scamms, its just not a sensible option id be making clothes and gettin ruined off timewasters me kids would be pennyless dont suppose ou know any sites that would be friendlier for me to try this and run less risk and better seller protection from scammers

jo 4 years ago

selling on ebay is bad and getting worse and worse. im sick of scammers and timewasters. in the past ive won a case once through paypal.. but just recently a case that was opened through ebay i lost, i dont even think their team look at the case which i pleaded n to send them evidence i just think once the buyer clicked esculate a machine automatically sent message sying in buyers favour im livid..as i have no money as it is and just try clearing the wardrobes to raise petty cash for me and my 2kids.. and everytime we get hit or buyer claims somet happens and wants return it means i lose money having paid for post and item isn't the same... on this incident ive just had i sold my daugters kate mack red fleece coat..as soon as i seen this second hand coat sold for £31 i thought its got be to good to be true, so i made a video of item filming every detail just before i posted it...day or 2 later, There it is message pops up item ot as described, huh buyer complains coat is all bobbly and the lining is missing, the want return it, i tell them the coats not bobbly its made out of a thick fleece and they're never was a lining i also explain to them i made avideo of coat fro proof it is ok..they threaten me they will open a ebay case they want full refund..i notice another seller who is selling the same coat and confirm its fleece i ask them for confirmation this coat is made without a lining i explain why they confirm and let me know some1 had just previously asked them that which they thought strange.. anyway then i get the open case dispute now buyers reasons for opening case are it has a human hair on it and is covered in white animal hair (I dont own any pets by the way) i right in the resolution centre how i have video of coat i want submit by the end of week buyer esculates case,(Iwanted to but there isnt a esculate button for seller) anyway as soon as they do an instant message comes up case decided in buyers favour they can return for full refund..i am livid, they never asked to see my evidence nor gave explination why in buyers favour..so i trolled internet for a number to get through to ebay i clicke dthe options as a buyer on phone seem as the ones for seller got me nowhere... i got nowhere with ebay they could offer no explanation to their decision when i asked why not see my video the second woman explained my video isn't proof as it couldve been done anytime..HAHA nice try love i let her know oh no it couldn't because i mention in video exactly how much the coat sold for.. i still have got no where with them.. but i have told them they can pay the buyer back out of their own pocket if that's their decision end of...im from the UK and was just wondering if any1 knows where to go or who to see that will take action aainst ebay for you,, freely of course

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moonlake 4 years ago from America Author


Some people will try and get away with anything. It seems so much worse now than it use to be. Good idea about the pic. Funny how they never send you one. Thanks so much for stopping by and leaving a comment.

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moonlake 4 years ago from America Author

dean 116 minutes ago

Hi, I sell framed art prints of Australian Muscle cars and we too have had some bad buyers. We have had buyers claim that their items were received damaged so what my wife and I do is request a photo of the damaged item. You will be surprised how many people refuse to send a pic or simply forget about everything, give us a positive feedback and then shut up never to be heard from again. Everyone has a digital camera or phone cam so i think it's a great idea to get them to send a pic. Some idiots like the item that much , they will do anything to receive a freebie. I am always happy to send a new one but I have had at least 10 people who tried scamming me this way and all end up giving me a positive feedback and not one has sent me a pic.

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moonlake 4 years ago from America Author

jnetsbay, That seems to be the way it goes all the time on ebay. People just don't want to deal with it. At one time anything could be found on ebay but just not that way now. Thanks for stopping by and leaving a comment.

jnetsbay 4 years ago

first time selling on eBay. What a joke. Too many days trying to get buyer to pay or eBay to refund commission. Never again.

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moonlake 4 years ago from America Author

Janice, I don't know much about it anymore. I just don't sell on ebay now. Maybe someone else may know and can post it on here. Thanks for stopping by and leaving a comment.

Janice 4 years ago

I don't sell on Ebay anymore it was too much aggravation. But don't they have non paying bidder forms anymore? I remember it was three strikes they were out? Do they do it differently now?

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moonlake 4 years ago from America Author

Only give them a standard amount of time to pay. If they don't pay have Ebay send them a reminder, if they don't pay than ask ebay if you can relist item because of non payment. With paypal they should pay you right away. Block them from ever bidding on your items again. I know how it goes I have had this same thing happen. Maybe you already know all of this. They shouldn't be asking for your email. Ebay is not as good as it use to be.

Thanks so much for stopping by and telling your story.

valerie 4 years ago

I am new to Ebay selling and listed a few things to sell. I had 2 buyers for things I have listed. Both are in different countries and both have asked me to send them my email address. I told them to follow the invoice and pay through Paypal. Neither of these 2 buyers has paid for their items. It's very aggravating. I'm almost sure that these are scammers but I do not know how to tell.

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moonlake 4 years ago from America Author

joyce, I know what you mean. It is just so different than it use to be. I'm like you I just couldn't take all the ridiculousness on there.

Thanks so much for leaving a comment.

joyce 4 years ago

I have been selling on ebay and lately I am getting crazy buyers - not paying, saying everything is fine then asking me to pay for a repair or saying something isn't right after several weeks. I am planning to stop selling on ebay. I can't take it.

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moonlake 4 years ago from America Author

Tacea, Thanks so much or stopping by and leaving a comment. Some buyers do vengeance for some reason.

Tacea 4 years ago

Thanks. I have dealt with a terrible buyer, I feel better knowing that it isn't just me having such trouble with Ebay. Sellers have a lost their voice and their freedom to stand up for themselves. I don't think I should have topaz such high fees and to have Ebay allow this seller to harass me. She isn't interested in a resolution. She wants vengeance.

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moonlake 4 years ago from America Author

Rajiv, Your right you now have to protect yourself someway even if it cost more. I saw an ebay seller on one of the judge shows today. Ebay had taken up for the buyer. The judge proved the seller was right. So the seller won in court.

Thanks for stopping by and leaving a comment and your story about what your doing with selling on ebay.

Rajiv 4 years ago

*edit to the last port. I meant that it gives me peace of mind that BUYERS won't be able to rip me off. Sorry about that!

Rajiv 4 years ago

eBay really has resorted to screwing sellers over. It's a bummer. I now add insurance and delivery confirmation for every item I ship out (I sell vinyl records mostly). It ends up costing more than what I am able to charge for shipping but it gives me peace of mind that sellers won't be able to rip me off. I also don't ship internationally anymore because even though eBay states that sellers aren't responsible for what happens in the post (e.g. if the item is lost in transit overseas), but not many buyers will take this view. I wish it didn't cost so much to send items via registered mail internationally! Oh well.

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moonlake 4 years ago from America Author

Mariar, Thanks for stopping by. Karma always gets people like that. There are people who think it's just fun to ruin someones feedback. Wish you better luck with ebay. Thanks again for your comments.

Mariar 4 years ago

Thank you for your comments and support everybody. Yes i think it is a good idea to stop selling or buying for a few days as we only receive "ready made" emails as i call them when we complain. Just remembered that before that woman left we both agreed to cancel the transaction on line so we don't get charged ebay fees. I found it a very bad element of somebody's character and very sneaky to leave neutral feedback. Like i have been rude to them or something so i had to be punished. Shame on them with this kind of attitude nobody wins in life. She could have left it or at least email me before. I was all smiles with them even though my daughter was crying her head off after she was woken up like this. Never mind i should forget about it but as i am consider myself very honest i hate backstabbing for no reason. Lets hope things will change soon.:-)

moonlake profile image

moonlake 4 years ago from America Author

Maria, Sounds like it would be a plan if your still selling.

I have already stopped selling on ebay. I sold my last item for my son a Michael Jackson jacket and I had problems with that sell also. So it was my last and I now don't really care what ebay does.

Etsy is a good place to buy and sell stuff. Maybe you should check that out.

Thanks for stopping back by.

Mania 4 years ago

We should get together and make eBay get rid of the chiselers and stop bothering the good buyers and sellers. We can make a date and stop buying and selling for a few days and tell ebay our demands and when they meet them we start up again and if not we can always move to another site or make our own site.


moonlake profile image

moonlake 4 years ago from America Author

Maria r,

Some people are just nasty people. I'm sure it what you said to big or she was complaining to try and get you to lower the price.

Now sellers have no rights on ebay now.

Thanks for stopping by and leaving your comment.

Maria r 4 years ago

A couple of years ago i was selling on ebay a fisher price swing that belonged to my daughter. I put it on buy it now lower than a new one would have cost. A woman agreed to pick it up. She came in with her daughter and made me put together the whole thing as i it was already in the box ready to go (i thought fair enough she wants to be sure that it is ok) then i had to wake up my daughter to find batteries in her room so she can check if the music on it was playing. Then she found on the pillow a very slightly shade (you couldn't see it with naked eye)that she said that it looked like mold (yeah right) and she decided that they couldn't buy it. Afterwards i washed the pillow . She gets back home gives me neutral feedback saying that the item was not in good condition which the truth was that the item was too big for their lounge and they changed their mind. Thanks to the new policy by ebay to protect the buyers i couldn't do the same. I just sent her an email -very very polite- telling her that there was no need to do that as after she left i cleaned the pillow with a dump cloth and the stain came off straight away. Thankfully, i sold it a few days later and guess what the new buyer was delighted with it! I will never forget that woman, that was a very nasty thing to do without a reason!

moonlake profile image

moonlake 5 years ago from America Author

QualityContent, Thank you for stopping by. Yes, Ebay does favor the buyer. Thanks for the vote.

QualityContent profile image

QualityContent 5 years ago

Good hub. I used to buy and sell on Ebay but got tired of all the drama. The site favors the buyer the sellers don't matter. Voted and shared.

moonlake profile image

moonlake 5 years ago from America Author

Thanks for stopping by.

Tanya 5 years ago

I think the first class post buye was correct it was your fault for not listing options of postal choice and how long delivery will take. Most sellers just mail items when the feel like and blame the postal company.

Or the other classic they say they are in the UK and the item will be dispatched from UK and they are in China and the item is sent from china. Lets face it small boys with bronken toys that would not last in retail.

moonlake profile image

moonlake 5 years ago from America Author

I know some shipping is out of hand and when I see that I won't bid on the item but when I would sell I always put exactly what the shipping cost would be and if they didn't like it then they didn't have to bid. I always

calculated my shipping through the post office.

Thanks for stopping by and leaving a comment.

baterije profile image

baterije 5 years ago from Slovenija

YEs, i also have troubles with shipping. The cost of shipping was 3 times the cost of item

moonlake profile image

moonlake 5 years ago from America Author

JayeWisdom, I agree with you. Ebay is not the same and it just takes one little thing to get bad feedback.

I have also noticed that many things I'm looking for I can't find on ebay it was never that way before. I think lots of people have stopped selling on ebay.

Thanks for stopping by and leaving a comment.

JayeWisdom profile image

JayeWisdom 5 years ago from Deep South, USA

The trouble with selling on eBay these days is, unless you are selling hi-tech electronics, buyers expect to pay garage sale prices and get free shipping! They do not care that you must pay both eBay and PayPal transaction fees plus pay for your shipping materials. Thus, my perfect 100% seller rating slipped from two sellers leaving me bad feedback because I added 50 cents to the actual USPS postage as a handling fee (to pay most of that PayPal transaction fee). Then I started getting these awful emails from eBay telling me my "performance standard" had dropped!!!

eBay does not care about small-volume sellers and will let buyers walk all over you. For this reason, I do most of my online selling on Amazon Marketplace and etsy.com now. I'm sure eBay doesn't miss me, but I don't miss eBay either. Nor will I BUY anything on eBay.

moonlake profile image

moonlake 5 years ago from America Author

gray haired granny thanks for stopping by and leaving comment.

gray haired granny 5 years ago

I've been on eBay for more than 10 years and it seems that lately buyers have gotten nastier and behave more like scam artists. Since I can't tell you about other sites on here, just look around, there are some out there that might do the trick.

I love the fact that I can block buyers. There are other sellers that sell items similar to what we sell and we alert each other to problem buyers.

Good luck to all of you.

moonlake profile image

moonlake 6 years ago from America Author

wildeone to bad they did that and didn't try to work it out.

Ebay will never answer you they never really do it's all up to you to call them and then you will get a standard planned answer just like I have been getting in the emails from them.

When your selling on ebay your on your own.

Good luck with the rest of your selling one negative comment is not going to stop you from doing good.

wildeone 6 years ago

Well the buyer ended up opening a case against me and eBay ended up giving them a full refund (not my money as I didn't have enough in my paypal account). I think they will bill me. I keep reporting the buyer to them and asked both the buyer and eBay to send the purse back to me but no response. *sigh* I guess you get a bad apple in the bunch every once in awhile. I responded to the negative feedback left for me saying they'd rather leave a negative comment rather than work things out with me (I did offer a refund which they turned down). But people are still buying stuff from me so I still have that. Thanks for your reply :)

moonlake profile image

moonlake 6 years ago from America Author

This was the last email I received from ebay. Isn't funny I have to do all the work instead of them contacting me direct.

Dear eBay Member,

Thank you for contacting eBay.

We would like to invite you to address your question or concern through

eBay?s phone support. Our phone support is available from 5:00AM ?

10:00PM PDT, seven days a week.

To reach us by phone:

1. Select ?Contact Us? link located on the top right-hand corner of the

eBay home page.

2. Select the topic of your question or concern

3. Select ?Call Us?, our toll-free phone number and a temporary PIN will

be provided

Going forward, we hope that you take advantage of our phone option. We

believe that this option will address your questions or concerns in a

more timely and efficient manner, providing an improved member


Thank you for choosing eBay for your online needs, we are excited to

provide you with additional support options.

eBay Customer Support.

moonlake profile image

moonlake 6 years ago from America Author

The only thing with giving a refund they can still give you bad feedback. I would just explain to ebay that there was nothing wrong with the purse when you mailed it and suffer the feedback.

I recently received crystals that broke in shipment mainly because they were packed terrible. I told the seller about it and said I would take pictures. He offered part of my money back and I excepted that.

I don't know if that would work for you.

When I sell I don't leave feedback for a buyer until I receive feedback from them. Sure as you leave them feedback they will leave you bad feedback. When all is settled and done and you know their happy and left you feedback then I leave it for them.

wildeone 6 years ago

I am a regular seller on eBay once in awhile. Recently I had a first time buyer. They bought a purse from me (very good condition, not new). They received it and after I gave them positive feedback they mentioned the handles were torn almost completely in half. I asked for a picture. The picture and their description didn't match. So now they've opened a case against me. I think they are trying to scam me. Just because they're a first time user doesn't mean anything. They should have read the fine print before bidding. Now I'm wondering whether to give a refund or just suffer the negative feedback given to me.

moonlake profile image

moonlake 6 years ago from America Author

Your welcome and your brother is right.

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Widdybear77 6 years ago

Thanks Moonlake,

That helps. My brother who is experienced says blow it off. He can't do anything.

moonlake profile image

moonlake 6 years ago from America Author

I think when you do push the buy it now button you do have to confirm your buy it now so if you didn't then something strange is going on. Is he sending you a direct email or through ebay. If it's through ebay he is pulling your leg and does not know that you pushed the buy it now. You are the buyer he can not leave bad feedback and believe me if he complains to ebay he will very likely not even get an answer from them. Did you get an email from ebay that you had bought these items? You always get an email from them when you buy.

I had a person do something like that to me over feed back I left on her and I was the buyer. I left her with good feedback but she started claiming I left her with bad stars. Which I didn't she bothered me so much I complained to ebay and somehow she got blocked. I think I finally found a place to block her so that I wouldn't receive anymore of her junk.

Good luck with getting this figured out.

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Widdybear77 6 years ago

Here's my question for sellers. I am strictly a buyer and I NEVER bid since I learned a hard lesson the first and LAST time I ever did it. Had that seller had the ability to tag that other bidder that seller and those of us innocent bidders would not have been out time effort and money.

While I really do not think its good buyers can't be rated anymore I now have a guy doing something odd to me and have not bought a product.

I was told to do something I never do and that's PUSH THE BUY button to get a listing of several products I wanted on his site and get a better ship price. I did that and got no better price and there was no way to get a better price there where the products were listed. I could not afford his stuff with so high a ship price so I never confirmed the buy and tried to cancel.

NOW he has sent me an email to tell me I have to pay by the 14th or he will complain and have my buying priviledges revoked. Not only that he has now doubled the price of the item listed. I did not do any bidding. It was a buy it now product.

I buy 33USD worth of product a month from ebay and have enjoyed every seller I have delt with. I know you guys are mostly sellers and I would like to be one and was wondering what you would do?

I know I will never consolidate again on ebay. I have sent him another begging email and will not list his name until maybe he may resolve this. I never had such a priblem.

moonlake profile image

moonlake 6 years ago from America Author

shaun,That's to bad all the trouble you are having. Ebay thinks their safer now then they use to be and I think it's worse. If a person is a high volume seller they just really cover for those people.

I have still not heard from Ebay on the complaint I filed about the seller removing the item. They just don't listen when you complain.

I have an item that was suppose to have been sent on 10 and I still don't have it could be slow because of Christmas. The lady gave me the tracking number and I put it in at the PO but they didn't have a record of it so I wonder what's going on with this lady. She got really upset with me when I ask her if she had mailed the item. Simple question easy to answer shouldn't get upset over it unless you have not mailed the item.

shaun 6 years ago

in the past month ive had a problems selling AND buying. one person decided to argue with me over the price of postage also, when i decided we should cancel the transaction he decided to tell me that he would just pick the item up but wanted 75% off, meaning it would cost him only a pound, and the truth is id rather keep the item than sell it for that, even the start price was 1.99 some people are unbelievable. i also bought an item 3 weeks ago still waiting for it, but in the meantime i have found that since buying it he has had a flood of bad feedback, as he is selling hacked items, they are MP3 players that lie and say they are better than they are, 4 times LESS memory than advertised, i since found a site devoted to this seller about these items and apparently he will refund all your money if you tell him you will inform customs an exise about his shady operation, if you leave bad feedback he will then offer you MORE money to remove it, or if he asks you to in the initial refund for the item and you still leave bad feedback he files an unpaid item comlaint against you, he tells people that he cant refund there money without the item being returned first costing around the same price as it was to buy and have the item sent in the first place, he tells you that his company wont allow it and it comes out of his low low wages, funny thing is its only this guy, no company at all, he is the ONLY person who mails anyone as he uses his own name at the end, some people think they can get away with it, but i can see this guy getting caught once all the calls flood into customs.

moonlake profile image

moonlake 6 years ago from America Author

Ran into a bad ebay Seller today.

moonlake profile image

moonlake 6 years ago from America Author

Your right she very likely does this a lot. The sad thing is she can now give you bad feedback and you can't do a thing against her as far as letting people know on ebay what she's like.

pam 6 years ago

I've been a seller and buyer on ebay for over 2 years. I just met the buyer from He**, she bought a brand new pair of jeans with tags on them accused me of selling them with zipper ripped out and blood stains inside. As far as I could tell she wanted the jeans and refund too. Ebay is making her send jeans back at her cost but I am giving her a refund. I'm sure I'll have to throw them away when I do receive them. My opinion she probably does this alot and probably gets the item and money alot of times. I just bought those jeans two weeks ago and there was not one thing wrong with them and they still had the tags on them. Beware of Pentax1963.

moonlake profile image

moonlake 6 years ago from America Author

What a story. It is sad that we can no longer list a bad buyer. Ebay and Paypal are owned by the same people is what I have always heard so they've got you if they want your money.

I have been on ebay lately looking for a couple things to buy and I was shocked over how little they had available. A few years ago if you put in the name of an item you would get pages of the one item but I didn't get that this time. Not even a whole page. Some items I can't even find on there. I think they have hurt themselves with not letting sellers leave feed back on bad customers.

Thanks for stopping by and leaving your story.

cbax7571 6 years ago

Here's a good one, description perfect, vehicle great (would have bought it myself) the gentleman with the winning bid said he was coming to see relatives and would pickup then. That's all fine and good.

(The RUB)

He claims item not as described, then demanded $300 which I didn't have for his gas. (Wasn't he taking the trip to see relatives anyway??) Suffice it to say he never picked up his vehicle. He opened an item not recived case in paypal, (which I won) and an item not described case in Ebay, (which I also won). I had just started my ebay business to consign items and resell them, minus fees and a small commission.

Now paypal is calling me a risk because since Ebay would not allow me to post anymore without a "reimbursement credit card". I sensed something bigger in the works and prepared to close my ebay business down. I had $500+ in outstanding sales waiting to ship, refunded them all and diligently explained what was happening, pulled the last of my money from the paypal account. Paypal called right as I was going to pay ebay their fees and close my account, and told me that since this guy had disputes and I refunded all my customers and cancelled transactions with them that they were going to hold ALL my remaining paypal funds. (You must pay ebay their fees to close the account, so as soon as paypals rude teenager got done telling me I was a deadbeat seller, I immediately transferred ebay their funds. (You gotta be faster than that to steal MY money paypal.) In any case paypal is holding $0.56, I've lost one of my best clients, can no longer do business, and pissed off some buyers, all thanks to paypal and ebay allowing shit buyers to claim anything they want without verifying anything with the buyers. As of right now, I'll do rummage sales, its better than letting people suck money out of me like mosquitoes. In the end, I'm out the $300 for his non-shipped car (customer pickup only mind you) my ebay business and so my livelyhood, made at least 10 customers angry, and paid $200 to Ebay for fees I should not have had to pay due to this same asshole agreeing to cancel and then declining the button, $125 FVF GONE, + listing fees on the auctions I had to cancel. I have been taken for a free trip from Cali to Washington, my business is ruined, I have nothing to show for it but the $160 I had invested in the whole deal, and if I hadn't pulled it out when I did, paypal would have it as they have blocked me out of my own account! My 50 stars just earned finally. Right when I thought business was looking good too. If you're curious, artmanhotrod199 is the doucher taking sellers for a ride, and its shameful that he has a decent rating and looks like a good buyer (since we cant leave them negative feedback!)

moonlake profile image

moonlake 6 years ago from America Author

Francois thanks for stopping by and leaving a comment. Hope you get what you bought and paid for.

Francois 6 years ago

I've been a regular buyer on Ebay with no issues until 3 weeks ago when I bought a Balloon training course consisting of 4 DVD's and a book. It took the seller a whole 7 days to send the item. They claimed that sent it 4 days after the sold date. The stamp mark on the parcel says different. Then got the parcel with 1 dvd as a "backup" copy and 1 dvd scratched. It takes this seller about 4 days to get back after emailing about things. Will have to see what prevails.

moonlake profile image

moonlake 6 years ago from America Author

Thanks for leaving a comment and for visiting my hub.

bewareJZaf 6 years ago

I had an ebay buyer fail to read and understand an item description and end up making false accusations of description being changed rather than admitting her own carelessness/ignorance and/or stupidity! it is ashame honest sellers cannot do more other than to block that person but clearly further action needs to be taken. bad ebay buyer goes by the user id genz*

moonlake profile image

moonlake 8 years ago from America Author

Thanks for your comments. Bad buyers are always ready to blame the post office for items not arriving. The way ebay is now you have no way of complaining about a buyer that pulls what this person pulled on you. As soon as you told her/him you didn't have a tracking number that person decided to cheat you.

honesty 8 years ago

I want everyone to be aware of buyers who claim they never received their item. I have recently run into a buyer who bought, paid, but claimed that she never received the item. I shipped this item out right away as soon as I received her payment through USPC first class which usually takes only 3-5 days. During this 3-5 days of shipment period, she sent me an email asking for a tracking number. Unfortunately, I did not buy a confirmation number for this transaction, which lesson learned, I should from now on. Immediately after I told her I don't have a transaction number, about the 5th day..she emailed me and demanded her money back. She claimed that she never got the number. I contacted ebay and they said there was nothing they could do. I ended up giving her a full refund. The thing is I did have the receipt of the postage I bought for this item and date and time I sent out, but of course without a tracking number, ebay said there was nothing they could do. I had left her a positive feedback right as soon as I received her payment, but when I asked Ebay if I could take back the positive feedback, they said the feedback I left cannot be deleted or taken off the buyer's board. One very fishy thing about this buyer is that in replying to my positive feedback, she wrote "Nice item. Thank you". Why would she leave a feedback as nice item when she claimed she never received it? I'm very upset over this as I have always been an honest seller. I have 100% feedback, all positive and all my customers over 100s of them have described my shipping as very fast. This is upsetting and I just wish people could be a little more honest. I just wish there was something Ebay could have done in this kind of situation. Even though I know it was my fault that I didn't get a tracking number at the post office, but Ebay did not allow me to even take my positive feedback for her..and now some of you said we're not supposed to leave bad feedbacks for buyers. I just wish there was something Ebay could do about these scammers who tried to pull a fast one on honest sellers. sorry i'm still so upset about this.

moonlake profile image

moonlake 8 years ago from America Author

I know just what you mean. It's hard to be a seller on ebay now days.

GoodRead profile image

GoodRead 8 years ago from usa

thanks for the comment on one of my hubs. Ya I recently experienced a bad buyer and am still going through things. Finally got it most of the way sorted. eBay customer support is horrible though. I will eventually write a hub about this story, but for now realize it was an international bidder. Person threatened to sue before I shipped the item if i didn't ship it etc, I refunded their payment and wont do business with them. cost me some negative feedback though :(

RGraf profile image

RGraf 8 years ago from Wisconsin

This is all very insightful. I've only bought off of Ebay and have had great experiences. I've been thinking about selling on it, but have heard so many mixed stories. I have two friends that have hardly evey had problems with customers and I've had one that has had such bad experiences with nasty custoemrs that it has almost sent him out of business totally. This is very sad but reflects the selfish mean qualities people can have over money. I'm still debating eBay. My stuff will be handmade and I've heard of other venues that might be better for that.

Thanks again.

moonlake profile image

moonlake 8 years ago from America Author

No kidding I don't understand why people want to do what they do. I have a barn full of stuff I need to get rid of and just don't look forward to putting the stuff on ebay. We have tried rummage sales and they are so much work and then we just sale $150.00. It's just not worth it.

Thanks so much for comments.

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JenArt 8 years ago

I am an eBay junkie myself and always hold my breath that a troublemaker is going to come along just to be rude. I feel for you, moonlake....there are some mean people out there.

moonlake profile image

moonlake 8 years ago from America Author

Most people on ebay are good buyers and sellers. Once in while they are like this woman.

ajcor profile image

ajcor 8 years ago from NSW. Australia

This really is very rude especially when you  think that maybe her real reason for all the hassle was only to try and bring your ratings down to her level which maybe in her mind, could/would bring her more jewellery sales.  I  have been an ebayer for a couple of years but have not (fingers crossed) had a problem with the new ebay no feedback rule of not allowing the seller the right of reply.

moonlake profile image

moonlake 8 years ago from America Author

She kept the item I sold to her and never sent it back.

Trsmd profile image

Trsmd 8 years ago from India

but what happened to the item you sold? again you have to list?

moonlake profile image

moonlake 8 years ago from America Author

Thanks for posting your ebay stories...

2patricias profile image

2patricias 8 years ago from Sussex by the Sea

I've only had 1 problem - the buyer couldn't pay me. We amicably agreed that I would withdraw the item. Then I relisted it and it didn't sell. However, 3rd time lucky, I sold it for more than the original guy bid. However, it took a while and of course I had more than 1 listing fee.

Maybe I've been lucky. I have been worried about this new policy of no bad feedback from sellers, but so far, so good.

hot dorkage profile image

hot dorkage 8 years ago from Oregon, USA

son sold an item to canadian. canadian pays right away. Good! canadian claims its damaged, promises to send back, demands replacement needs right away cuz its Xmas, wants us not to declare value for insurance cuz Canadian customs will hit 4 tax Son sends replacement, untrackable uninsured, trying to be nice. Canadian claims he never got it. Son sends a third one this time insured for full value. Canadian bitches because he has to pay something extra to get it. End result got paid for one, sent three. never received first one back. This asshole has the gall to continue harrassing us about it.

moonlake profile image

moonlake 8 years ago from America Author

That's for sure.

LouiseKnittel profile image

LouiseKnittel 8 years ago from Ohio

I too have been a eBayer for quite a while,, you get the good and the bad.

moonlake profile image

moonlake 8 years ago from America Author

Thanks Eddie your right and some people you can never make happy.

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Eddie Perkins 8 years ago

Very informative. Sorry it was at your expense. There will always be people who are unhappy no matter how hard we try and the more we try to explain the more unhappy they become. Hope things work out for you with ebay. ~ eddie

moonlake profile image

moonlake 8 years ago from America Author

Your right at one time I could put anything on ebay and it would sell at a good price now it's hard to even get bids. To much for sale I guess lots of people are backing out of it because of the NO BAD FEEDBACK FOR BUYERS.

Thanks for your comments.

MaroonJeep profile image

MaroonJeep 8 years ago from Michigan

For 7 years I sold on eBay and did ok...now I find IF I get bids on my collectibles, they are extremely low and for the first time ever, people don't pay (I can't even get them to respond...and trying to get my listing monies back from eBay is nearly impossilbe. I can't even leave negative feedback for these people.) I lost money the last two months. I'm done.

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