TaxHawk - Review for New Users

Taxhawk offers tax filing online.
Taxhawk offers tax filing online.

Filing Taxes Online

If you are looking for an alternative to big tax services TaxHawk is a worthy choice. Just as the name implies the service is quick and provides precision tax preparation.

One of the first things that catches your eye when you visit the site is the big bold 'FREE' on the homepage. Like most people, I have my doubts about things like this because there is no such thing as a free lunch. Well, after poking and prodding the software from every angle I found that 'free' really means free here. In fact, this is one case where you don't get what you pay for, you get much much more.

Let's start with the federal return. A common practice in online tax software is to advertise a free federal return. Once a visitors takes the bait most services make the switch, but not here. I waited and waited, thinking "This is too good to be true." and "Surely, the catch is coming". When I got to the end of my return the words 'free federal' were sitting in my cart. I was surprised (and delighted) that TaxHawk kept their word. I should mention that my federal return wasn't a wimpy w-2 using a measly 1040EZ form. No. No. No. It was a nasty return that would make most CPAs sweat. I had bought and sold a home and stock, had a baby and owned rental property, and had some 1099s for my freelance writing. TaxHawk took all this in and guided me every step of the way. When I was finished I couldn't believe that I had done it myself. I wanted to call my guidance counselor from High School and tell her I wasn't a complete failure (and that she should consider using TaxHawk to file her taxes).

All kidding aside, I would (and have), recommended TaxHawk to anyone wanting to file their individual taxes. First time users will be amazed at how easy it is and hardened tax veterans will appreciate the depth TaxHawk provides without complicating the process.


Low Income Tax Filing

Taxhawk offers free federal and state tax filing for anyone that makes less than $20K. Many companies will provide a free federal and charge for the state but Taxhawk provides a way for individuals with low income to file their taxes with no cost.

Limitation of their Software
If you have an LLC or other type of business organization you won't be able to use Taxhawk.

Perks
The software covers returns for filers that are sole-proprietors, owners of rental property, home owners, or have investment income.

Downsides

Only one state return can be filed in a given year. If you lived in two separate states in the year you can't use TaxHawk. Customer support is all email or through the software contact form. For some people these are deal killers, for others they appreciate paying a 10th the price and still getting free support (even if it's email only).


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Comments 5 comments

Non-Happy Customer 3 years ago

You guys need to have a better option to file for people who were a victim of identity theft and received an IP Pin from the IRS. When a person have a IP Pin they can only use this to file. They can not put any prior year AGI or Pin in. If the tax payer do so this will result in the tax return being rejected. I paid for tax prep and I couldn't E-file my return due to your system not letting me by pass the prior year pin and AGI page. Due to this I had to file somewhere else and as soon as I did my return was accepted by the IRS. I am a paid tax prepare registered with the IRS so no I was not making any errors. I went into my office I work out of and my return was accepted in a few hours. I also think it is ashame that due to this mishap on your end I am not being offered a refund on the money I paid for my state return.


jeff 2 years ago

I used taxhawk in the past with no problems and was all free. This year, even though it says my state was free. I had to pay. No problem, I said. I paid, and then went to file just my state, which you can't with this program. Their software is inferior and old. The second problem, the only way to contact these people is by sending them a message. No phone number. I found a number, and basically the number says, this is for business use, and to message them if you are a customer. Pretty unproffesional to me. I was able to get a refund from them for my state, and filed with another tax company. But these people need to overhaul their whole system because it sucks.


Lisa 2 years ago

Tax Hawk has always worked great for me, This year, I have experienced horrible lag-time and time-outs. What is going on??


patricia turrell 21 months ago

used them last year. no problem. this year? big time problems. 12.95 for state and I did that each time I tried to pay got a response that my bank turned it down due to wrong billing address. and to re-enter the pmt. info , so I did. ended up being charged 5 times. contacted my bank and they did not turn any of the charges down and the billing address was correct.. never got a response from my emails to this co. that made any sense.. my last email to them I informed them that I had made a formal complaint to the state and government agencies and, finally charges removed.


keysha.samuels@yahoo.com 10 months ago

Who's taxhawk affiliated bank

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