Katie, great answer. It feels right because right now small to medium size businessess are struggling to make it through this economic slump, and it feels right to pass on helpfull info that 'will' save on fees, often substantially. Their smiling sales rep isn't going to walk in and say " You know, my company can cut your fees in half, and still make a decent profit, so I'll request re-pricing your business to save you some money during these tough times." If the sales Rep did this across the board, his annual income may drop from $90,000 to $78,000, but may help a few businessess stay afloat.
That sounds like a hefty pay cut for smiley Sales Rep, but, in all honesty, we were, in my opinion, highly overpaid for the actual time and work involved, and there ought to be more balance in the deal.
This is difficult to work out the proper course, but I appreciate the responses- most helpful.