Payback for stamps.com

1. 65

   Appletreedealsposted 13 years ago

   Note: not mentioning stamps.com for any affiliation!
   
   Have you ever experienced bad customer service? Bet you have!
   
   old adage: a happy customer will tell 4 or 5 people, an unhappy one will tell 10+.
   
   I signed up for stamps.com trial offer through an affiliation site.
   
   had to give credit (debit) card info, site said it was for VERIFICATION ONLY! Would not be charged.
   
   bingo! minutes later I was debited $17.94 - I was pissed!
   
   called stamps.com, locked and loaded for confrontation with typical poor customer service.
   
   oops.
   
   was told reversal would occur in 3 to 5 days. wrong! they took my money in minutes, I wanted it back in minutes! Asked for supervisor.
   
   Got Victor, he listened, started to give same answer - nope - unacceptable, so he took my number and promised a call-back.
   
   AND HE DID! WITHIN 10 MINUTES!
   
   he had the debit card co, on line for a 3-way call, and got my debit reversed within minutes! Bravo to Victor.
   
   Kudos to Stamps.com for excellent customer service. If I'm going to bitch about poor customer service, then I owe it to stamps.com to praise theirs.
   
   Wished all companies followed their example.
   
   GA
   
   ps. this all occurred because I fell for the "Project Payday" promo. my mistake

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   1. 53

      StampsComposted 13 years agoin reply to this

      GA,
      
      I'm glad to hear that we were able to take care of the problem you encountered.  As you mentioned, the charge is only a verification and typically takes a few days to disappear.  I'm happy to hear we were able to work with the debit card company to remove it faster.
      
      I just wanted to check to make see if there was anything else we could do for you.  If you have any questions, please me know; I'm happy to help!!!  You can reach me at social(at)stamps.com
      
      Chuck
      Stamps.com

      replyreport
2. 70

   sunforgedposted 13 years ago

   I actually had the same issue!
   
   but was fixed just as quickly through email w/ the company. They actually extended my  trial by a full month also!
   
   I tried them as an alternate to paypal shipping - but wasnt a money saver so didnt continue
   
   
   ..they should reconsider their affiliations w/ freebie sites - its got to be a headache to handle all those returns and complaints!

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