Payback for

  1. Appletreedeals profile image83
    Appletreedealsposted 6 years ago

    Note: not mentioning for any affiliation!

    Have you ever experienced bad customer service? Bet you have!

    old adage: a happy customer will tell 4 or 5 people, an unhappy one will tell 10+.

    I signed up for trial offer through an affiliation site.

    had to give credit (debit) card info, site said it was for VERIFICATION ONLY! Would not be charged.

    bingo! minutes later I was debited $17.94 - I was pissed!

    called, locked and loaded for confrontation with typical poor customer service.


    was told reversal would occur in 3 to 5 days. wrong! they took my money in minutes, I wanted it back in minutes! Asked for supervisor.

    Got Victor, he listened, started to give same answer - nope - unacceptable, so he took my number and promised a call-back.


    he had the debit card co, on line for a 3-way call, and got my debit reversed within minutes! Bravo to Victor.

    Kudos to for excellent customer service. If I'm going to bitch about poor customer service, then I owe it to to praise theirs.

    Wished all companies followed their example.


    ps. this all occurred because I fell for the "Project Payday" promo. my mistake

    1. 60
      StampsComposted 6 years ago in reply to this


      I'm glad to hear that we were able to take care of the problem you encountered.  As you mentioned, the charge is only a verification and typically takes a few days to disappear.  I'm happy to hear we were able to work with the debit card company to remove it faster.

      I just wanted to check to make see if there was anything else we could do for you.  If you have any questions, please me know; I'm happy to help!!!  You can reach me at social(at)


  2. sunforged profile image68
    sunforgedposted 6 years ago

    I actually had the same issue!

    but was fixed just as quickly through email w/ the company. They actually extended my  trial by a full month also!

    I tried them as an alternate to paypal shipping - but wasnt a money saver so didnt continue

    ..they should reconsider their affiliations w/ freebie sites - its got to be a headache to handle all those returns and complaints!