How to claim parcel at Philippine Postal via EMS

Where is my Parcel

Philippine Postal EMS - Claim your Parcel
Philippine Postal EMS - Claim your Parcel

Claiming package at Philippine Postal via EMS

Most of you may wonder why your package from abroad have not reached your delivery address after a week-long or more waiting for someone who will knock your door to hand over your package. Or maybe your friend or relative who sent the package is asking you if you already received the package. While you are so excited, some people may have got your package on hold while sitting and chatting with their colleagues. These people belongs to the Bureau of Customs.

Oh well, it is our obligation to obey and comply to the existing laws on taxation. It is clear that all imported articles are subject to duties based on the Philippine tarrif and customs code (http://www.customs.gov.ph/faqs.php#1.1). I write this article to provide tips especially to those first timers and doesn't know how the system works.

Take note that small items such as mail or other documents, a very small gift, are not subject to tax. So if your item is similar to these, you should call BOC and ask for the delivery status. Normally, they would deliver your item on your address. For provincial address, you may have to coordinate with the local Philippine Postal Office in your city or municipality.

I assume that you have your EMS tracking number with you and you are sure that the package has already arrived in Manila. Checkout the EMS provider's website.

Philippine postal address is Old MIA Road, Pasay City, Philippines. The office is situated on the opposite side near the old domestic airport.

Tel: +632.851.7268; 851.3028
Fax: +632.833.6911

Procedure:
This procedure may not be exactly the same when you got inside the Bureau of Customs. This is based on my personnal experience.

1. Before visiting the Philippine Postal office, ensure that you have the following documents:

a. At least 2 valid or government issued IDs.
b. Tracking number of your parcel.

Note: If you assign somebody to claim your parcel, you must prepare:

a. Authorization letter
b. Original copy of your 2 valid or government issued IDs
c. At least 2 valid or government issued IDs of the person who will pick-up your parcel.

2. Once you get there, Bureau of Customs office is located at the left side after the front gate or you may ask somebody where.

3. Proceed to the front desk and fall in line. You may ask some of the BOC personnel to assist you.

4. Present your IDs and tracking number and fill-up the parcel claim form.

5. Wait until your package there at the inspection area. At this point, BOC personnel will call your name. So take your time to relax.

6. Once you are called, your parcel will be inspected by a BOC personnel with your supervision. Nobody is allowed to do it without you or your representative's presence.

7. After the inspection, next is the tricky computation. You will be asked to get inside the main office where the cashier is also located.

Trust me, the computation is done based on the pre-defined formula. No more no less. Or you can ask how tax computation is done. There is a big chance you could haggle down, just whisper.

8. Pay the tax. After computation, a document receipt will be given to you. And then, proceed to the cashier.

9. Proceed to the claiming area. Wait for your turn as the barker will call your name.

Tips:

1.Tell your sender to undervalue the item for less tax computation. But, beware that huge disparity would result to a BOC personnel confronting you and interrogate you about the item. They use the internet to benchmark the market value of your item.

2. Ask your sender to put a note such as 'Gift for you mom or dad' or ' Gift for you Ate or Kuya' or what ever note. Just to indicate that your item is not for commercial purposes. As a possible result, lesser tax charge on you as the BOC personnel would impose lesser tax amount.

3. Try to haggle down the tax amount. I tried it and got 10% discount. Who knows, you won't loose anything!

4. Be patient as you may have to wait each step. You may bring some reading materials or you PSP at least not to get bored waiting.

Good Luck!

If you have questions or clarifications, please post your comments or email me at luzvimindady08@gmail.com. I am willing to help you out.

Thanks

Comments 61 comments

lang 5 years ago

your advise is good. but it doesn't work in Las Pinas Post office. Better have money or prepare to leave your parcel!


rae 5 years ago

Thanks for the info. I ordered something from Japan and according to Japan Post, my order is already in Manila (http://tracking.post.japanpost.jp/service/singleSe...

I'm currently studying in Iloilo City and it's impossible for me to travel to Pasay just to get my package. Will there be a chance that they'll deliver it to the post office here? I'm willing to pay them thru money order the amount for the tax charged on my order.


Sasaki, Merian 4 years ago

I beg you to help me find my package no: EG156391509JP was mailed last February, 14 this month. Its very urgent because it is a very important documents enclose. Regarding my divorced papers. I asked the postal here in Japan where I mailed. They says its already there in the Philippines dated after two {2} days by mailing. But till now not yet arriving.


neneng 4 years ago

Thanks for information.I have no trust regarding custom and even philpost.The rules of philippine custom are real jungle compared to other countries.In other countries you find much information about how much you pay tax for what item while in phils. it seems to be the employees in custom do their own charge mostly putting inside their own wallet.Not even the tracking site work eversince.The service mail lines are the worst i ever seen.Ashamed to be Pinoy,it seeems they have no morals at all.


juan kurap 4 years ago

The customs should publicly and officially lay the laws about taxing the parcel and the taxing computations basis. Section 2703 of Customs Law indicates that private, non-commercial craft / items but in most post offices, grabe the customs are so corrupt, doing extortions and over-the-top taxes / billing. Customs' the TOP CORRUPT PHIL Govt agency.


JUAN KURAP 4 years ago

The customs should publicly and officially lay the laws about taxing the parcel and the taxing computations basis. Section 2703 of Customs Law indicates that private, non-commercial craft / items are EXEMPTED OF FEES but in most post offices, grabe the customs are so corrupt, doing extortions and over-the-top taxes / billing. Customs' the TOP CORRUPT PHIL Govt agency.


JUAN KURAP 4 years ago

AND WHAT ARE YOUR CREDENTIALS LUZVIMINNDADYO8? PERHAPS YOU'RE FROM CUSTOMS OR PHIL POSTAL LURING US OF TAXES IMPOSED BY CUSTOMS. BE TRANSPARENT FIRST OF WHO YOU ARE, YOUR BACKGROUND AND YOUR PROFESSION.


jenefer molino 4 years ago

can you help to find the netbook the tracking CJ221146545US i don't know how get the netbook becouse the midle initials wrong i don't know how to get i am from sta.cruz zambales i hope you help me to pick my netbook thnks


marienelie 4 years ago

hi is theres somebody could possible tell me about what happen to my package i send in the philippines??i live here in canada now and i send package to my family in the philippines last august 8,.but until now nov 16,.they didn't receive the package,..i send it as an international parcel they said it will take 30 days waiting for my package to arrived in my family,.but its almost 3 months now,.and when i track the parcel i send it says that it is loss and damaged now,.how can that be happen if i pay $142.00 just to send that package and that is only a liitle box containing clothes,shoes and chocolates,.will it be possible that the custom holds my package??please help,.


Civil Aeronautics Board 3 years ago

FOR PUBLIC INFORMATION: The telephone numbers mentioned above are WRONG numbers. They mislead the public to our office, Civil Aeronautics Board.

FOR EMS:

EXPRESS MAIL SERVICE OFFICE

Central Mail Exchange Center

Philippine Postal Corporation

Domestic Road, 1300 Pasay City

Metro Manila, Philippines

T +63 2 854 3580

F +63 2 854 4621

Email: ems.cs@philpost.gov.ph

ph.ems.cs@gmail.com

emso.philpost@gmail.com

http://www.phlpost.gov.ph/web/postal-bulletin-test...


wayne 3 years ago

i sent a package to the philippines nov 9th and now its at customs in minilla sence dec 7 and still not deliverd can you pls tell me what i can do to find out about my package


claude 3 years ago

once my parcel is already in philcustoms for a week, does this automatically mean that i have to go there to pick it up? i didn't receive any notice from them. i just tracked my package via ems tracking. but ever since it came to customs last february 20, 2013 no progress happened until now.


Gabs gabs 3 years ago

hi. i have 3packages that were in customs already and still with them. no information coming from them, so does it mean that i need to go there and pay the taxes? is somebody here a friend/relative in philpost that can help me?


Adelia 3 years ago

Hi,I sent a package to my nephew feb 20,2013 it's been 2 months now still not have received the box ,how long to keep that package in your hand .This is ridiculous


mary ann 3 years ago

can u pls.help and find the item that they send me.. here the parcel CP697246629GB.


mercy lizardo 3 years ago

hi can i check if there is my name mercy Lizardo if there is coming a package for me from abroad


wewe 3 years ago

It's more stupid in the failippines!


ivz 3 years ago

a lot of countries usually disappointed at ems express service.... a lot of thief and lazy people worked there....and if u asked them they just say i don't know.. .... stupid filipinos cheating those filipinos who worked hard for that package!! shame on Customs!!...u asked us tax then our package is not here..what a SHITTTTTT!!!


jon 3 years ago

i ask about my package my package is from usa and he sent august 5 2013 via US airmail then he said i receive after 3 weeks but till now its august 17 2013 no package receive what happen to my package if still in custom can you please release my package and sent here in post office in gapan nueva ecija im willing to pay the expenses of my package


jon 3 years ago

i mean september 17 2013 sorry


michelle 3 years ago

yung package na bigay ng boyfriend ko ... until now wala parin :( kahit notice wala.. saan ko kaya hahanapin yun mahit isang buwan na :( nakakainis talaga philpost...di na talaga kami nadala! sana pina courier nalng talaga namin.. kaya di naasenso pilipinas pati post office corrupt! grrrrr!!!!


beware 3 years ago

corrupt tlga amf!


starscream 3 years ago

I HOPE PNOY CAN DO SOMETHING ABOUT THIS! PAG NA SOLUSYUNAN NIYA TO..HANDS DOWN NA AKO SA KANYA ^_^


Aloha Garcia 3 years ago

Ano po ba ang paliwanag sa napakatagal na pagdating ng package? for 2-3 months isn't enough for the processing eklabu?haller,galaw galaw din pag may time hindi yung puro corrupt..sobrang " Its more corrupt in the philippines"


Beth Castillano 3 years ago

This post is misleading. The numbers posted are of the Civil Aeronautics Board. Please call Philippine Postal Corporation directly for EMS service concerns.

EXPRESS MAIL SERVICE OFFICE

Central Mail Exchange Center

Philippine Postal Corporation

Domestic Road, 1300 Pasay City

Metro Manila, Philippines

T +63 2 854 3580

F +63 2 854 4621

Email: ems.cs@philpost.gov.ph

ph.ems.cs@gmail.com

emso.philpost@gmail.com

http://www.phlpost.gov.ph/web/postal-bulletin-test

Please be advised that their website as of this writing is under maintenance. It would be best to call them directly in the given contact.

God bless.


Lea Sandra P. Sabado 3 years ago

almost two months na po ang package nmin and yet wala pa po.hanggang kailan darating.pakibilisan nman po ang trabaho tnx po..


Civil Aeronautics Board 3 years ago

FOR PUBLIC INFORMATION: The telephone numbers mentioned above are WRONG numbers. They mislead the public to our office, Civil Aeronautics Board.

FOR EMS:

EXPRESS MAIL SERVICE OFFICE

Central Mail Exchange Center

Philippine Postal Corporation

Domestic Road, 1300 Pasay City

Metro Manila, Philippines

T +63 2 854 3580

F +63 2 854 4621

Email: ems.cs@philpost.gov.ph

ph.ems.cs@gmail.com

emso.philpost@gmail.com

http://www.phlpost.gov.ph/web/postal-bulletin-test


Civil Aeronautics Board 3 years ago

FOR PUBLIC INFORMATION: The telephone numbers mentioned above are WRONG numbers. They mislead the public to our office, Civil Aeronautics Board.

FOR EMS:

EXPRESS MAIL SERVICE OFFICE

Central Mail Exchange Center

Philippine Postal Corporation

Domestic Road, 1300 Pasay City

Metro Manila, Philippines

T +63 2 854 3580

F +63 2 854 4621

Email: ems.cs@philpost.gov.ph

ph.ems.cs@gmail.com

emso.philpost@gmail.com

http://www.phlpost.gov.ph


ysa 3 years ago

The numbers posted above was incorrect...civil aeronautics board posted a comment with the correct numbers of ems...the problem is those are useless because no one is answering the phone...


jer 3 years ago

Pesteng EMS yan palgi ko tintawagan wala nman sumasagot. Minsan busy tas bigla biglang walang sasagot kapag tumawag.

Ganun ba kadami ginagawa nila ? Eh nung pumunta ako dyn last time puros chismisan lang sila. Hays nako po

Poor service laki pa mag tax. Last nyo na to sken mga ungas


Laineric 3 years ago

Ano ba magagawa natin sa mga taga EMS? Napaka walang kwenta.. Kalat na kalat sa internet kung anong klaseng service meron sila, bakit tumatagal ng ganyan? Hinahayaan ng gobyerno natin ang ganyan.... O baka naman malaki ang nappakinabangan nilA kaya wapakels sila?


JERRY B. HARDIN 3 years ago

I SENT A PACKAGE 7X7 BY USPS TO BAGETT FORMENTO 1617 MALABON STREET STA CRUS MANILA, PHILIPPINES 1003. IT CONTAINED A RING, TOTE BAG AND SOME PHOTOS ACCORDING TO MY TRACKING #CW519173409US IT ARRIVERED ON SEPT 26 AT 11: 24 A.M, 2013 IN THE PHILIPPINES. I SENT IT FROM THE U.S ON SEPT 19. WHERE IS MY PACKAGE? JERRY


abie 2 years ago

Ewwwwwr kaya i told my fiancé na wag mag abala at wag ako padalhan ng packages from the States dahil mataas talaga tax sa pinas... lol saan pa naman napupunta ang taxes natin, eh di sa bulsa ng mga pulitiko...


albert 2 years ago

may babayaran ba akong tax ,kung sa ebay ko binili


shy 2 years ago

please help me track my package ED908089051IN. i want to know the status and updates. i really need to have it ASAP. please reply to my email address: charyl_ij@yahoo.com. thanks. hope to here you soon.


Rommel Espiritu 2 years ago

How can I trace my parcel without tracking number? And how much it will cost if he declared it as a gift it contains 2 smart phones. Tnx


Cathy 2 years ago

If the parcel contains 2 watches and it is a gift, should I pay taxes too?


Billy Bob 2 years ago

The PH postal service is one of the worst in the world. My package has been in customs for almost 2 months. All i get is the run around from customs. What a joke they call this a government office? they couldn't manage the simplest tasks. PH government is letting all their govt offices run the country into the ground while they become fat cats.


Glen 2 years ago

Hi, my package is already in Manila from Taiwan. How can I get it I'm from Davao City, thanks!


arsenia 2 years ago

hi my package is also in manila from japan last 26 of april how can i get it? im here in lapaz carmen Davao del norte!


darshni 2 years ago

hi im from malaysia .. i got send parcel to my friend in philppine. did he need any requiremnt to take it . did he need pay anything


leif 2 years ago

May pagasa ba pilipinas? Postal service lang hindi masolusyunan


jeanele gamboa 2 years ago

Gooday! Ask ko lang sana kung paano ko makeclaim yung letter ko sa post office without tracking number kasi ordinary mail lang kasi sinent thank you


Vincent Enrile 2 years ago

No one's answering at this number 8543580,.. Called up post office makati and they gave this number 8540085 but still no one's answering,... I am expecting a parcel from US, as per US post office, it was transferred to Manila April27'14 pa, almost a month already,.. Who's the right contact, what's the right contact # ? Kind help anyone. Thanks!


Lorna 2 years ago

I felt so really bad when I gone to Post office of Novaliches Quezon City yesterday to claim my parcel and they computed the 2 items and its equivalent of 1,940 its only a 1 hand bag, 2 clothes, 1 perfume and 1 mug, before i pay for only 50 pesos for the frame and perfume, so, they ask a down payment for only 100 pesos and they let me to sign to prove that i received the notice and to get direct my parcel this coming friday, So, I think 100 pesos its for true official reciept the 1,940 its on under table..so hassle when i claim second time around..I dont know its legal to pay that amount this coming friday..PLS HelP and I need Advise for it'


sonny manzanillo 2 years ago

Gooday! Ask ko lang sana kung paano ko makeclaim yung letter ko sa post office without tracking number kasi ordinary mail lang kasi sinent thank you


Courtney 2 years ago

I sent a small parcel containing a few chocolates to a friend in Manila, I am from Australia and I am convinced that the postal workers in Manila just steal it

straight away,there are so many honest people there looking for employment why don't the authorities get rid of the criminals who work there and employ them


Octobegine palabao 2 years ago

My boyfriend from korea send me package last week via EMS but until now the package wouldn't arrive..how can I get it ?? Please response I AM FROM DAVAO PROVINCE


cess 2 years ago

Nagpadala po ng package ang mother ko nung april 26 ,2014 hnggang s dmtng cia d2 s pilipinas ng may 5 hnggang s bmlk n cia ngaun june 6 wla prin ung packge n pndla nia plge snsv ng company n pndlhn nia nsa custom p dw almost 1 mnth and 2 weeks n wla prin


aiko 2 years ago

good afternoon po ask k9 lang kung matetrace niu po yung pinadala na parcel saken nandito na daw po kasi sa philippines nung july 10 pa nakalagay po DISPATCH TO THE COUNTRY OF DESTINATION RN532653492NL yan po tracking number asahan ko po yung sagot niu salamat


Novelene Carog Dairocas 2 years ago

Last August 01, 2014 my friend from India Named NITHINS send money to me....he said August 05 I will be going to received the money...he said it will be deliverd here in my house....the no delivery comes....plzzzzzz help me,how can I received the money?????plzzzzz help me.


Jibanya 2 years ago

Is this system only applied in the Philippines?


Whipple Ancheta 2 years ago

We are expecting a package to be delivered at most October 10. It is already October 27 and the package has not yet arrived. According to the online tracking facility of Philpost, the package (with tracking number CF17978422US) is already at Customs Clearance on September 27. It has already been a month since that, why has the package been released yet? What are all you waiting for? I tried calling the numbers you provided and I receive no answer. I even sent email on the provided email address and still no response. What kind of service do you have?


Ann 2 years ago

@whipple, i had same scenario. the tracking stopped at customs on the same date (Sep 27). What you can do is go to post office in Pasay. You can ask there even without claiming stub.

Good news! I got mine today (October 30). The woman asked "haven't you receive the claiming stub". I said "No". She said okay fill out this form and we were going to pull out your package and claim it. I only waited for an hour then the custom made me nervous on how much will I pay. After the inspection you will wait for the computation. Luckily, the sender declared it as used laptop even if it is brandnew, as a gift and lower declared value. Happy to receive the custom fee, PHP3,750 for a laptop. After you pay, few seconds you will get the package. Hope this helps!


loloy 2 years ago

hello good day may pinadala po ako na package sa akong tyohin sa Bohol pero pag check ko po sa tracking number "EE136283920TH" ang nakasulat po doon sa status ay "No delivery service, for this product/service, to the specified delivery point". bakit po ganyan ang status? paano yun makukuha sa pinadalhan ko?


baljit.kaur2826@yahoo.com 21 months ago

CP100199686PH date 16/02/2015


baljit.kaur2826@yahoo.com 21 months ago

CP100199686PH date 16/20/2015 India no go very late plz chek my parcel jatinderpal singh house no. 48a model house jaldhar punjab india 00919914005783


abby 20 months ago

pwde po b makuwa sa central mail exchange post office pasay city ung items ko kasi po wrong spelling ung address .galing po sya ng royal mail international signed. tapos ung tracking ko po nag start sya sa R . ilang valid i.d po ba ang kailangan dalin .pde na po b police clearance ?pls pakisagot po .


Mylene 18 months ago

Wala na talagang pag asa ang makapal na mukha ng mga corrupt na customs...Makarma sana kayong lahat! Kaylangan talaga sa inyo ipa media na. Kapal nyo maningil ng higit pa sa item. Sana makarma kayo! Puro na nga kayo daldalan corrupt pa kayo! Sana maputol lahat ng mga daliri lahat ng corrupt.


Vince 18 months ago

Pwede po bang pumunta direct s EMS pasay para makuha yung item ko kahit di pa ko nakakareceived ng notice mula sa kanila? Almost 1 week na sa kanila yung item ko galing ibang bansa ni wala manlang action na nangyayari. Napakaliit lang na item yon (CAP) eh kung ba't pinapatulog pa nila sa office nila.


neph 15 months ago

I sent my package last July 22 via EMS special delivery ..From Korea t9 philippines it took 1 day and 2days .i knew because korea post sent me the message if where was my package. ..But the worst thing is until now i don't know ,if where is my box...i used ems in order to make it fast..but it's worst one...the special deluvery payment it ddnt work at all...why is philippine system still the same what are the employees doing.? ..when it comes of telephone call...~ no answer....

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