Customer Service Where Has It Gone


In this economy where jobs are harder to find and many of us are unemployed. With business closing and laying off people you would think that those that have employment would do everything humanly possible to keep their jobs but instead we are faced every day with a lack of customer service.

Gone is the day of going to your local grocery store and being greeted with pleasantries and well just what it is called customer service. I’m sure we all have stood in a very long line at the grocery store just to get to the front of the line and have the checker basically ignore us.

I recently went to the store with my fiancé for a quick run to get a few basic items. After standing in the Express line for twenty minutes observing the Checker I became more and more infuriated with his lack of courtesy to the patrons standing in front of him. Instead of engaging them in conversation asking them how they are, if they found everything okay etc. He was carrying on a very detail verbiage with the courtesy clerk aka bagger about a whether or not to attend an upcoming party.

By the time I reached the counter I wanted to reached across and pull him forward and shake him and say , “ Hey I’m only going to be in front of you for a few minutes tops can’t you take five seconds to at least attempt a Hello or How is going?” Instead I just stood there waited for my total hand him the money and walked out cussing under my breath.

They ironic thing is that this man will probably be one of the first to protest once we finally do replace him with a Robot or Machine. Why Shouldn’t we! Why is it that when we do receive good service we are pleasantly surprised. It should be quite the opposite we should be shocked to receive mediocre or poor service.

Maybe I have become jaded in this modern day society because I don’t expect anything but exactly what I receive substandard customer service. I suppose just like anything until enough people start speaking up we will continue to be faced with checkers who ignore us and waitress who wish they were somewhere else flashing across their forehead.



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Mystique1957 profile image

Mystique1957 6 years ago from Caracas-Venezuela


Unfortunately, true customer service is vocational. Granted, we´d rather have a "Diplomatic" How`s it going, that an outrageous attitude of being uncaring. Then again, how can we change people like this? Beating them to the courtesy finish line by voicing out a true, warm greeting! That ought to get them thinking...

Warm regards and blessings,


kenneth avery profile image

kenneth avery 5 years ago from Hamilton, Alabama

Nov. 2, 2011/10:06 a.m./cst

Hi, Mizsnow! You nailed it, my friend. This hub should be posted in every office of every customer-service business in our country. I voted up and away. And as for customer service, I can tell you horror stories about a so-called 'helpful' company, SafeLink Phones...I wanted to get one for myself since I am disabled, but several "educated" non-American reps tried to tell me in a rude voice that I DID NOT live where I said I lived. I thought it was a prank. I laughed with them. For a moment. Then it escalated into a Q/A session. I asked why they said this. And said they didnt have to answer that and my address wasnt legit. And told me to give my neighbor's address for shipping...then SafeLink told me that my neighbors didnt exist. I asked, "are you a fool? Or just a crook?" This kept on for 2 weeks. Their PR person sent me numerous comment return emails..guess what kind of response I gave them..POOR. And get this. they also own Tracfone. Just warning you. Okay. Im finished. May I be both, a fan and follower of you? I would love that. Your articles are the articles I love. Thank YOU. My Highest Regards, Kenneth Avery, from a rural town, Hamilton, in northwest Alabama that looks like the sweet town, Mayberry, on the Andy Griffith Show. Peace and I look forward to hearing from YOU.

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