Gov 2.0 Explained
And the best example might be the standard American passport application:
- Go to the US State Department Passport Application web site.
- Fill out the online form.
- File the form online.
- Pay for the service from your bank account.
The reason the above method makes sense is because:
- You know your personal information better than anyone else.
- You have an absolute vested interested in the accuracy of the information on your passport, especially when you travel.
- You have the supporting documentation in your possession (birth certificate, and so so).
- You are the most likely person to pay for the government service (ha ha, get it).
The way a government, state, or county agency encourages customers to receive services in this manner (as described above) is usually with a web site and some form of online application that must be filled out correctly by the customer - user-generated content, aye - in order for the service to be provided:
- It's not the government's responsibility to fill out the form for the customer.
- The purpose for having accurate information on a passport is to preclude being detained at a border crossing.
- The government can’t afford to pay the fee for every passport request that arrives - we'd really go bankrupt if the government paid for everything.
So, that's an example of correct Gov 2.0 in its purest form.
One Army Civilian Employee web site offers a sophisticated Gov 2.0 twist.
One of the best examples of Gov 2.0 in action online is the US Army’s FASCLASS Position Description web site.
In short, the FASCLASS web site is a database with Army civilian employee position descriptions written by human resources specialists, often with input from employees performing actual duties. For example, if you type in the word "logistics" in the "Position Title" box at the FASCLASS site - 40 gazillion "Logistics Management Specialist" real-world position descriptions pop up (OK, not 40 gazillion, but there are hundreds).
An interesting way to acquire user-generated content, aye?
The best part is that the information is, in turn, provided to the public for free - more specifically, made available to people interested in federal employment.
[If you stumbled across this article looking for federal job search information, feel free to visit this full Hub covering the use of FASCLASS and personal accomplishments to write a federal resume.]
The taxman cometh (sort of).
Who does your taxes?
If you fill out your own income tax forms with the assistance of TurboTax.com software - you are participating in yet another interesting form of Gov 2.0 - in that, the democracy (republic, whatever) otherwise known as the good ol' US of A allows a capitalistic middleman (TurboTax) to ask customers to fill out their own tax forms - similar to the passport situation noted above, as the taxpayer knows what numbers to place in the little block - with the TurboTax middleman showing a bit of profit for providing the service.
U.S. Postal Service.
This one is easy to describe:
- You, the customer, order or pick up your own own postal shipping materials - ranging from boxes, to tape, to labels (I remember when they first started doing this, I want to say it was in the 90s).
- You place the To and From address information on the labels - because you have this information readily available or know it off the top of your head.
- You take the stuff to your local Post Office, paying to have them mail it for you.
Are not the various combinations of Gov 2.0 and capitalism great?
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