Tipping Etiquette - How much you should tip your server and why

Watch this to help you calculate tips easily.

Tip your waiter

This hub was written those of you who think 10% or 15% is a good tip. And this hub is especially for those of you who don't tip at all.

I have been in and out of the restaurant business for years. Waiting tables has always been by fall back job. If I move to a new town I normally start working as a waitress until I have made enough contacts to find a different, better paying job, that is not so hard on my body.

I have seen good tips, and horrible tips. Seldom do you ever see GREAT tips. Without trying to brag I am a good server. I can provide good and great service and entertainment at the same time. My customers always tell me how much they appreciate my service. However, there have been several times I receive 10% of the total of the ticket. I've come to realize that some people just don't know how to tip. Here is the breakdown...

Poor service is 10%

Good (Okay) service is 15%

Great service is 18%

If your a dear and really appreciate your server you will even give 20% and I've occasionally, I've seen more.

One thing I don't think people understand is that server's are people too. We occasionally have a bad day, we might have just found out someone in our family has passed away, gotten in a car accident or whatever. We can't take time off to grieve or take time to be with family members because we don't get sick pay or personal day pay. Sometimes we have just stayed up half the night with a sick child. But none the less we have to put on that smile and entertain our tables.

Another thing people may not realize is that servers don't make very much an hour. Maybe $2 an hour up to $3.50 an hour. I've heard stories about servers making $300 in one night, but I've never seen it. Maybe in Bars or very High End expensive restaurants, but not your normal everyday family oriented restaurants. Or maybe even big cities. I've also noticed that yes, you can occasionally make $20 an hour with your tips and hourly added together, but you've only worked 3 hours. Servers don't usually get to work eight hour shift. Yes, sometime you do get to work 4 or 5 hours. Sometimes though, it is such a slow day, you may work 5 hours, but you've only waited on 2 or 3 tables. You never know if your going to walk out that night with $10 or $100. Servers can sometimes hold a second job to supplement the lack of income, but when you work 5 or 6 days 3,4,or 5 hard laborious hours it's hard to put in a few hours somewhere else. Not too mention it's not easy finding an employer that is willing to work around another employers schedule.

One thing that probably bothers me the most is when the customer blames the server for food coming out slow or if some is not cooked well enough. The majority of the time, if your food takes a while to get to you it is because the kitchen is preparing all the food for the whole restaurant. They can't stop preparing other people orders, and prepare yours because you think you're special. Sometime the kitchen will mess up an order and have to recook an order. That is NOT your servers fault. The cooks are going to make their hourly pay so your only hurting your server when your tip your server based on what the kitchen did or didn't do. And your server has no control over how the food taste. If you don't like the way something taste, just kindly ask you server to bring you something else, and they will gladly do so. Remember, they can't taste your food before they bring it to you or touch it to make sure it is warm enough to suite your individually desired temperature. Be reasonable.

I have also come across people who are already in a bad mood when I greet them. Sometimes it's because they've had a bad day. Sometime it's because they've had to wait in traffic to get to the restaurant to find that there is a waiting list at the restaurant. I understand the frustration, but what does this have to do with your server.

Next time you go out to eat, remember, your waiter is a person just like you, only while you're sitting there enjoying your meal letting your kids act out and throwing food on the floor, their back and feet are normally killing them and if they're not, they will be by the end of the night, just to realize they've got to get up in the morning to do it all over again. They can't control what the cook does. They have several other people to take care of, some customers can be VERY needy and ungrateful. They take care of you, having faith that the end result will be worth it, and hoping you will not "stiff" them. Which does happen. And please remember that while they seem to be happy and having a good time that they are trained to drop all of their problems as soon as they step out onto that floor no matter what is going on in their lives.

And if you have rowdy kids and you leave a mess on the floor, you should tip your server VERY well, because they have to clean up your mess. And rowdy kids are a big distraction.

And also, if you don't have enough money to tip your waiter...go to McDonald's.



What do you tip?

What do you normally tip? Now be honest no one can see who you are.

  • 10%
  • 15%
  • 18%
  • 20% and sometimes more
  • I think servers don't deserve anything
See results without voting

More by this Author


Comments 64 comments

Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Okay, I've been away for a while. I just read a hub on how to get great customer service so I must add this link. Please go check it out. He talks about the fact that the reason some people get such horrible services is because of the way the customers treat the servers.... just saying!

http://hubpages.com/business/Great_Customer_servic...


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Nicely put. I really appreciate your outlook on this. Thank you so much.


cmp2417 profile image

cmp2417 4 years ago from Virginia

I'm a little surprised to see so much controversy on this topic, not going to take sides. I will say this, waiting is one of the few professions that really bust their butts for a living. I love you guys, I've never worked in the industry but my wife did for years. The way people treat waitresses is absolutely absurd sometimes. Some people really just need the opportunity to make themselves feel important by taking out their frustrations on other people. So I say, god bless those who bring us our food and drinks, and tip them well. They deserve the full respect you would give to any human being. Well done!!

http://www.policehired.com


cashmere profile image

cashmere 4 years ago from India

"Servers are people too!" So true. Why cant we show them the basic decency that we would a stranger in the street?


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Yes, I'm enjoying the controversy of it all. Besides it's good to know what people think. My hopes are to catch the attention of more people, and hear everyone's opinions. After all I may actually learn something. If I'm looking at something the wrong way or doing something improperly I want to know so I can change or fix the problem. So often throughout my life I've looked back at the way I've acted or saw things and wondered "Why didn't someone correct me, or tell me I was seeing things wrong." After all, life is a learning experience.

I know some of the comments that have been left are rude, but I'm hoping Spring 1 and the rest of us get something from all of this.

I know I can't save the world, but it doesn't mean I can't try.


Bookwyrm 4 years ago

I find it hilarious that someone is getting this worked up over the internet.

*rolls*


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Thank you for your response. I understand that some servers just aren't very good, but thank your for tipping the ones that do. Personally having been a server, I normally tip that bad ones too, just not as well as I tip the good ones.

I recently read an article on tipping etiquette stating that your are supposed to tip our teachers. Honestly, I never knew this until just a few days ago. I definitely feel our teachers deserve it. And I want to personally thank you for your service.


Spring1 4 years ago

Ali

"Your so called evidence isnt admissable...its hearsay!!!"

It's *YOUR* WORDS that state that you are wrong, don't you get that or what?

"I have worked with theres a little button called B4, you push it and the kitchen knows to send that item out first so now,""

If you let the kitchen know to send the item out first, they aren't going to *START* on my burger, GET WHAT I AM SAYING? They are ONLY GOING to cook my mozzarella sticks in that amount of time IDIOT!!

YOU ARE SAYING THIS that you have to press a button. You shouldn't have to if it all goes in at once and you have NOTHING to do with the timing once you put in the order.

It still doesn't disclaim ALL the things servers do wrong that delay your order like putting in orders incorrectly, forgetting to put in orders, delaying putting in orders(not counting if it was in a fair manner of course like someone else's order was ready at the exact moment you were going to put in a order), bringing out orders with wrong things that are obvious, etc.

"how ignorant you are"

That's *YOU* that doesn't want to admit I am correct. You shouldn't have to press a button for something to come out first and what about all the other things SERVERS DO to make delays that are caused SOLELY by SERVERS themselves, huh?

WHY should *YOU* have to press a button(B4) for something to come out first if you aren't able to CONTROL HOW LONG WE WAIT FOR SOMETHING? I would REALLY LIKE TO KNOW YOUR ANSWER, PLEASE?


Spring1 4 years ago

Ali

Another thing, OUR *EXPERIENCES* have taught me *WHO* caused our delays.

Once our waiter brought food out on a tray and set it on top a tray jack.

He AIMLESSLY handed out entrées, which some for one table, some for us 2 at our table. He handed my husband fried shrimp w/fries, but he ordered crawfish au gratin w/baked potato.

Turns out, he ADMITTED he grabbed the wrong one from the kitchen. HE ALONE delayed my husband's food. I even saw when he was handing out entrées, he didn't compare his written orders to the plates of food, so he could have caught his mistake even in front of us even. That's how LAZY and UNCARING some servers are today.

Another time, a waitress we had brought my husband a cup of bisque instead of a bowl. Any person that had common sense would have known without anything in the bowl the difference between a bowl and a cup. She delayed my husband's bisque from getting to him.

Another time, we had OUR WAITER bring out our meals and he brought me quesadillas when I ordered bbq chicken nachos. Turns out, not only was the delay caused by our waiter for bringing out OBVIOUS wrong food to our table, but also he admitted he pressed the wrong button(his exact words that he pressed the wrong button). So he did TWO delays:

1. Put in my order wrong

2. Brought out the completely wrong food

Our waitress at Applebee's admitted she put in my husband's order wrong. He ordered a burger, she put in ribs. Another server ran the food, but she admitted putting the order in wrong, even had a void on our receipt. She was triple sat and decided to put all the orders in at once, making it more difficult to do things correctly. The things that were HER fault why we had delays were:

1. Not putting in the order right after taking each table's order(could have done a mini-greet after taking our food orders of "I'll be right with you all" as many have done to us), so it delayed my food as well).

2. Putting in ribs takes longer to cook than a medium well burger.

3. Even though it wasn't the waitress that brought out our food that wasn't our waitress, we received ribs at our table that neither one of us ordered.

So you see how *OUR WAITRESS* delayed our food in MANY WAYS? The second table got their sandwiches before us when we both ordered sandwiches. I have a feeling that's at least PARTIALLY WHY was because she didn't put in the order before taking the 2nd and 3rd table's orders as well as putting in something that takes A LOT LONGER to cook into the computer.

Many other instances when our server or another server FORGOT to bring out condiments. If the order wasn't put in correct for the condiments, then if another server ran the food, it was our server's fault for putting in the order wrong.

Other times I had obvious errors wrong like salt or seasoning on my fries from either my server or another server when they put my order in correctly. If our server didn't put in the order correctly, that was on our server for that.

Other obvious errors like wrong side dishes such as once I got fries when I ordered potato salad from a MANAGER even. I don't know if our server put in the order wrong or if the manager didn't read the ticket, but it was a delay NOT caused by the kitchen staff at all.

Our waiter at Logan's Roadhouse brought out mac n' cheese when I ordered a baked potato, which that delay of BRINGING it out was caused SOLELY on our waiter for bringing it out wrong no matter if he put in the order correctly or not.

I would say I have the most issues with condiments out of ANY issue that is delayed to to our server and/or another server.

So QUIT trying to make that the kitchen staff causes most of the delays when it's just simply NOT TRUE.

THINK ABOUT the Applebee's issue or the crawfish au gratin issue how it was *OUR SERVERS* that caused the delays. Think about how much our Applebee's waitress caused our delays.

NONE of what I have said here was untrue. It all happened to us. We go out to eat every often, so we KNOW what goes on and we KNOW most of the time, it's your server that caused the issue of delays. I didn't say always, but a good 80%-90% of the time, it's your server or another server, NOT the kitchen staff for delays.

WHY can't you just be honest here, huh?


TIMETRAVELER2 profile image

TIMETRAVELER2 4 years ago

Personally, I don't like the concept of tipping. I think employers should pay workers a decent wage. This would eliminate the need for tipping. I taught school for 26 years for crappy pay most of the time. Nobody ever tipped me for all of my hard work, nor did I expect them to. I tip when servers do a good job. When they don't, I don't. Simple as that.


Spring1 4 years ago

Ali

"Your so called evidence isnt admissable...its hearsay!!!"

It's *YOUR* WORDS that state that you are wrong, don't you get that or what?

"I have worked with theres a little button called B4, you push it and the kitchen knows to send that item out first so now,""

If you let the kitchen know to send the item out first, they aren't going to *START* on my burger, GET WHAT I AM SAYING? They are ONLY GOING to cook my mozzarella sticks in that amount of time IDIOT!!

YOU ARE SAYING THIS that you have to press a button. You shouldn't have to if it all goes in at once and you have NOTHING to do with the timing once you put in the order.

It still doesn't disclaim ALL the things servers do wrong that delay your order like putting in orders incorrectly, forgetting to put in orders, delaying putting in orders(not counting if it was in a fair manner of course like someone else's order was ready at the exact moment you were going to put in a order), bringing out orders with wrong things that are obvious, etc.

"how ignorant you are"

That's *YOU* that doesn't want to admit I am correct. You shouldn't have to press a button for something to come out first and what about all the other things SERVERS DO to make delays that are caused SOLELY by SERVERS themselves, huh?

WHY should *YOU* have to press a button(B4) for something to come out first if you aren't able to CONTROL HOW LONG WE WAIT FOR SOMETHING? I would REALLY LIKE TO KNOW YOUR ANSWER, PLEASE?


Ali 4 years ago

Spring1 Like I said get some experience damn do you hear, your so called evidence isnt admissable...its hearsay!!! lmao!! Well, All I can say is you cant fight ignorance and you have proven time and time again how ignorant you are, everytime you open your mouth!!!


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Thank you Jason. Bartending I feel is event more hard. It's not just having to know all of the drink recipes, but you also have a much higher demand and higher chance of hostile customers after they've had too much to drink. And like with serving you also have to entertain you customers. Again, thank you for your comment.


Jason Marovich profile image

Jason Marovich 4 years ago from United States

My mom worked as a bartender and waitress for over 35 years. Most servers are working for tips. If they spend an hour tending a table of four, and the bill is $50, I hardly think a $5 tip is fair. Voted up.


Ali 4 years ago

Spring1 It proves NOTHING!! What ONE server says compared to what I know happens from being a server and working with hundreds and hundreds of servers 1 to 500, you lose!! Good damn grief give it up, like ive said over and over go get you some experience and then come back educated!!


Ali 4 years ago

Spring1 if you ordered stuff after 614 then you got the wrong ticket plan and simple, the ticket time reflects the exact time that ticket was printed, not the first not the last and guess what i am completely right, as I have said before you dont have a clue! Im speaking with 15+ years of actual experience, I can run a restaurant from front to back standing on my head!! Im not gonna say that some servers dont mess up they do and some dont have a clue what they are doing, but you are preaching on hearsay, I am talking on experience, and experience is what it is, so my advice to you is get a life, but dont ever eat out, i dont think people like you!


Ali 4 years ago

Spring1 your comments are all ridiculous, I only read about the forst 3 sentences before I stop, the ticket time will reflect the last time it was printed, not the time the food was rang up, a server can reprint the ticket many times for one table, the only way to see the time the food was rang up is to have the kitchen ticket so unless youve walked to the back and looked at the kitchen ticket you dont know what time it was rang up. Geez you just need to stop, like i said get some experience, come back in 6months and lets talk about this when you are a little less ignorant, Im willing to bet you couldnt even do the job, you have shown how weak minded you are and you couldnt pull it off.


Springs1 4 years ago

Ali

"everytime you post you sound more and more stupid so stop!!"

HOW? I have PROOF, you don't. I showed you PHYSICAL EVIDENCE TO SHOW PROOF!! I have EXPERIENCED servers ADMITTING things. WHY would they do that to risks getting stiffed or a bad tip if they didn't do the things that I said they admitted to like put in orders wrong or forget to put in orders?

"youve never waited tables so you dont have a clue."

Then WHY if I did wait tables I would have CAUGHT most of these mistakes I am complaining about, huh? I have a clue, it's called being CARING and NOT being lazy. It's called having COMMON SENSE.

It's common sense my server can notice if I don't have a side of ranch on the plate or I have onion rings instead of fries. They aren't blind or illiterate. By our server bringing us the wrong item or items, they have delayed our food from getting to us that we did order. It's called COMMON SENSE!!

If the forget or delay putting in the order, they are delaying our food from getting to us.

WHY LIE? What are you going to get out of this by LYING?


Springs1 4 years ago

Ali

WHY did we have a *MANAGER* tell me this huh?

WHY did our check have 6:14p.m., which we were seated 5:45p.m., probably placed our entrée orders before 5:55p.m., even if it was as late as 6p.m., where did 6:14p.m. come from huh? The credit card receipt has 19:10, that means 7:10p.m.. Don’t tell me that the computer time was THAT OFF, because most likely it wasn’t.

WHY did the waitress at Fox and Hound TELL US she was WAITING UNTIL OUR APPETIZER CAME TO GET OUR ENTRÉE ORDERS, HUH?

WHY did the waitress in 2005 ask me if I wanted for her to wait to put in my entrée into the computer?

This just doesn’t make any sense when a *MANAGER* and MY EXPERIENCES with servers that TOLD ME these things.

“Spring1 everything you are saying is wrong,”

HOW? I have PROOF with my EXPERIENCES that the servers ADMITTED to our faces they forgot to put orders into the computer, ADMITTED to our faces they put in orders wrong into the computer, we *SAW* they went to greet another table or buss a table instead of putting in our orders, we *SAW* them bring us wrong food, etc.

WHERE’S YOUR PROOF, HUH? You don’t have any, that’s why you aren’t showing me proof. Just admit I am telling you the TRUTH. WHY LIE? What are you going to get out of that?


Springs1 4 years ago

Ali

"all of my servers ring it up when the order is given because guess what with every system I have worked with theres a little button called B4, you push it and the kitchen knows to send that item out first so now,"

Then WHY did the waitress in 2005 ask me if I wanted her to wait to put my order in for my entrée then, huh?

Also, WHY did the MANAGER at Outback confirm that the servers wait to put in the orders when an appetizer is ordered, huh?

Also, WHY did the waitress at Fox and Hound decide to wait to come get our entrée orders when the appetizer arrived on purpose, like she TOLD us that's why she waited?

I wasn't talking about what comes out first. I was talking about that they do this so courses don't run into each other.

WHY did a MANAGER tell me then, huh?

That time, still have the receipt, we were seated at 5:45p.m., probably ordered our entrées at the lastest 5:55p.m. or so, probably before that even. Even if it would have been 6:00p.m. Our receipt time has 6:14p.m. on it. WHY? We left after 7p.m. that night. That is why I asked the Outback manager about it. He said they wait to put in entrée orders so the appetizers and side salads don't run into each other.

WHY did our check have 6:14p.m.? I doubt the clock in the computer was that off. The credit card receipt has 19:10p.m., that means we got our check rung up at 7:10p.m.

I just don't see WHY a MANAGER would tell me this if it wasn't true considering if it wasn't, it would be easier for him to blaming it on the kitchen staff so I wouldn't put the blame on our server?

"Spring1 everything you are saying is wrong,"

NO, you cannot DISPROVE MY EXPERIENCES, YOU SURE CANNOT DO THAT!! You cannot disprove what servers have ADMITTED TO OUR FACES that they FORGOT to put orders into the computer or when servers ADMITTED putting in orders wrong or when we have *SEEN* with our OWN TWO EYES servers bringing out wrong things or purposely waiting to put in our orders when they VOLUNTARILY went to check on other customers when they did not have any pending tasks or they weren't called over.

I have PROOF, WHERE'S YOURS if you feel so right, prove me wrong then. I know you can't and you know you can't, that's why you aren't. You know that is the GOD'S TRUTH, just admit it.


Ali 4 years ago

Spring1 you just keep talking about stuff you only think you know, your so wrong, ever hear of the b4 button?? Geez you dont have a clue how it works so go get some experience and then you can comeback with an educated opinion!!!


Ali 4 years ago

Spring1 everything you are saying is wrong, all of my servers ring it up when the order is given because guess what with every system I have worked with theres a little button called B4, you push it and the kitchen knows to send that item out first so now, you are the ignorant one, youve never waited tables so you dont have a clue, you are going by hearsay when the rest of us are speaking from experience, everytime you post you sound more and more stupid so stop!!


Springs1 4 years ago

Ali

"Most the time when you wait a long time for your food its not because of your server,"

Also I forgot to mention, did you not think about that usually servers wait to put in entrée orders into the computer when an appetizer or side salads are ordered so the courses don't run into each other? I know they do that, a server has told us this and a manager has as well. The first time, a server shocked me with it, I didn't know they did that even. This was in 2005, this waitress we had, I ordered an entrée, my husband ordered some raw oysters which was like an appetizer, she said something like "Do you want me to wait to put in your order" to me. I was like thinking "what the heck", like WHY would I want to wait if I am ordering it now. I didn't know back then servers did that. So you see, in all honesty, your server is why you wait longer for your entrées when you order appetizers. It's true. I understand you don't want them to run into together, but most of the time, I would think most appetizers take much less time to cook and prepare it shouldn't be an issue. I can't imagine my mozzarella sticks would take just as much time as a medium well steak or a burger to cook.

A manager at Outback confirmed what I had learned back in 2005 that the servers wait to put in your entrée orders when appetizers are ordered. The reason why, we had waited a good while for our entrées, which he confirmed that the servers wait to put entrée orders. I told him, she waited too long.

So when you wait 40 minutes for your entrées when you ordered an appetizer and a side salad, you know why you are waiting that long. While I understand that servers don't want courses to run into each other, customers don't want to wait 40 minutes to an hour for their entrées either. My point is, sometimes servers wait TOO LONG to put in entrée orders.

I would say the very most instances when you wait a long time for your food is mostly due to what waiting to put in your entrée orders when an appetizer or side salad or cup of soup is ordered, when food is brought out obviously wrong where you wouldn't have to touch anything to notice the problems with the food, and when they put the orders into the computer wrong.

We have gotten completely forgotten orders put in, but it hasn't happened as often as those things I said above.

Some of the times were as follows:

Macaroni Grill - Our waitress didn't write our orders down, which we fully ordered when greeted, because we waited 40 minutes for a table, which we ordered appetizer, side salads, drinks(bar drinks and a soft drink), entrées, questions about their side salad(I am glad I asked since it's not on the menu that the put olives in their salad which I hate), so she ended up forgetting to put in our appetizer and ADMITTED IT. Our entrées came from another server, so we asked about where our appetizer was. Our server was right there and put her hand over her mouth kind of like OOPS. She didn't even apologize at first, only later, no comp. 9% tip. She was TOO LAZY TO WRITE DOWN OUR ORDERS is most likely why she messed up.

Fox and Hound - Waiter admitted he forgot to put our appetizer order in. We ordered it when greeted with our drinks and saw him hugging a woman he knew. Obviously, that was probably what made him forget. We waited around 30 minutes for an appetizer and of course our entrées were delayed as well getting to us due to our waiter.

A restaurant that is no longer here- our entrées came, a cup of bisque was forgotten about. That's supposed to be served before a meal just like a side salad is, unless you specifically ask for it not to be. She admitted she forgot about it.

We have had forgotten drinks too:

BR Prime in Beau Rivage(almost $300 for the 2 of us) and the waiter forgot to get my margarita from the bar.

Applebee's waited 25 minutes for my margarita that a waiter forgot to get from the bar.

A restaurant we have about an hour away, a waitress forgot to put in my mai tai into the computer. She admitted it.

A weird situation at a Chili's happened where it was our server's fault I waited about a half an hour for a margarita. Around 9:02p.m. I ordered it. Our waitress came at 9:18p.m. to ask about if I received it, which I didn't. I didn't get it until 9:35p.m. What happened was, they were out of the Presidente shakers so the margarita was put in another glass. The thing is, our waitress should have gone at the latest 9:12p.m. to see where my drink was. She didn't go to check up on my drink is WHY. Yes, the bartender should have told her, but she should have checked on my drink. The main issue is that she didn't go check on my drink. I got the drink from a manager even that brought it out at 9:35p.m. is how I found out about that they were out of the shakers they put the margarita normally in.

My point is, as a former manager, WHY can't you admit that I am telling you the TRUTH, HUH?

You know the servers wait to put in entrée orders when an appetizer is ordered, yet, you won't acknowledge that, will you?

Also, you won't acknowledge the fact that if your server waits to put in your order(not counting if you have previous tasks that were asked fore before the current customer's orders of course or not counting if someone calls you over), that the longer they wait, the longer *WE* wait.

Also, if they put in your order wrong that you wait longer for your food.

The wait for a table is longer when servers put in orders wrong, because that means the customers sit longer due to the server's mistake, making those tables unavailable for other customers.

When your server brings you the wrong items or wrongly prepared items that you don't have to touch to notice they are wrong, that's delays that are SOLELY caused by your server.

If it's another server bringing out wrong items or obviously wrongly prepared items you don't have to touch, that's still not a kitchen staff error, that is either your server's for putting in the order wrong to begin with or the other server's for serving the food obviously wrong since they wouldn't have to touch the food to notice something is wrong.

Can't you just admit the TRUTH, HUH? For real, we have MANY EXPERIENCES. We know what goes on.


Springs1 4 years ago

pedrn24

"The server will take the brunt of the complaints"

Most of the complaints are BECAUSE YOUR SERVER CAUSED THEM, that's why.

Also, even RARE times when it's not the server's fault, you have to tell someone about the problem, well the person you tell it to is your server first since they are your server.

"Having been a server I am very aware of the service I receive on those rare occasions when I eat out."

You rarely go out to eat, that's why you don't understand any of the problems, because it hasn't been *YOU* in the customer's seat dealing with obvious food issues at your table you don't have to touch to notice them.


pedrn44 profile image

pedrn44 4 years ago from New Berlin Wisconsin

Wow, Jewelz! Lots of controversy and some very rude comments. I give you credit for allowing some of them to post. I have been a server and can relate to everything you said. Having been a server I am very aware of the service I receive on those rare occasions when I eat out.There are so many people involved in getting the food on the table. The server will take the brunt of the complaints and it will be reflected in her/his tip regardless of whose fault it was. What's more, many people don't have any idea how to tip no matter what kind of service they get. Some people are just cheap while others are uninformed. Thanks for writing this hub. Hopefully it will help customers tip accordingly and it might make some servers brush up on their skills or find a new line of work:)


Springs1 4 years ago

typo

"because side dishes covered up,"

I meant because side dishes AREN'T covered up. Sorry.


Springs1 4 years ago

Ali

"LOL LOL LOL!!! Spring1 I bet you have eaten alot of saliva!! No wonder you get bad service, people dont like you, you dont have a clue, your ignorant statements have proven that!! STIFLE!!!!"

It's HILARIOUS how you just couldn't **disprove** ANYTHING I have said. It really is. If it's so ignorant, PROVE me wrong. I proved you wrong with EXAMPLES even. Where's your proof, huh?

It doesn't matter. I am OK still, so does it matter if I have eaten saliva? I could care less. WHY would I if I am VERY NICE to my server have saliva in my food, huh?

I think that's showing and proving you are wrong. You have no way of proving yourself correct, because I proved you wrong. Most mistakes are visible *WITHOUT* touching the food and YOU KNOW IT. That's why I am on here, to prove and just tell the *TRUTH* that it's most of the time, YOUR SERVER OR ANOTHER SERVER'S FAULT WHY you get food wrong, missing, or incorrectly prepared. I have more problems with condiments on the side then *ANY* OTHER issue at restaurants. I am constantly having servers forget ONE side of ranch with an appetizer even, that's how bad it is that they aren't checking the food *BEFORE* they deliver it from OUR OWN servers even, not even another server, different restaurants even. We go out to eat a lot and that is what proves it, by us going THROUGH the experiences. When you have your side dish wrong or forgotten, well DUH, that shows someone other than the kitchen staff messed up. Either it would be your server that brought it out wrong or another server brought it out wrong or your server put in the order wrong when either your server or another server brought it out wrong, because side dishes covered up, so your server could have noticed it wasn't correct when bringing it out or another server brought it out wrong due to your server putting in the order wrong. I have never seen a side dish covered up so far and we have been going out to eat 2-3 times a weekend just about almost every weekend since Nov. 2000. That's how many experiences we have had. That's a WHOLE LOT. We aren't stupid. We see what goes on. We have common sense. That's something you don't have it seems. I have already talked about *WITHOUT TOUCHING* the food issue in my VERY FIRST posts, so I don't get WHY you want to disprove me on stuff you can't see? I have said already those issues you cannot see, so unless you put in the order wrong, I have no way of knowing who's at fault for issues for food you have to touch.

If you feel it's so ignorant, PROVE IT!! I bet you can't, I did even with pictures to Bookwyrm as well as FORMER SERVERS even. HOW about that for proof, huh?

We get bad service, because most servers are lazy:

1. They don't *WRITE* EVERY SINGLE THING DOWN you ask for, then forget.

2. Most, not all, do NOT compare their written orders or tickets if it's another server to the food *BEFORE* they leave the kitchen.

3. They put in the order wrong.

4. They delay putting in the order.

5. They forget to put in the order.

6. They bring you the wrong thing or wrongly prepared item that they can notice without touching the food or if it's another server with the order put in wrong, then it's on our server.

7. Some are unfair and give things in the wrong order.

8. Some make you wait 10-15 minutes for your first soft drink, tea, or water, which is insane since most restaurants have soda stations not dependent on the bartenders for those.

9. Some aren't attentive.

10. Some have overcharged us.

Etc., Etc., Etc. These issues aren't *US*, so it's NOT our fault we get those issues and you KNOW IT!!


Springs1 4 years ago

Ali

"LOL LOL LOL!!! Spring1 I bet you have eaten alot of saliva!! No wonder you get bad service, people dont like you, you dont have a clue, your ignorant statements have proven that!! STIFLE!!!!"'

HOW? When I have told you the GOD'S TRUTH? You just don't want to admit that it is the SERVER'S FAULT for MOST of the mess ups that happen. Just be HONEST for ONCE in your life, huh?

If any saliva I have eaten without knowing it wasn't with sickness, does it matter IDIOT? If I wasn't affected in *ANY* way, WHY should I give a shit if I got saliva? Seriously, WHY? If so, report it now, that way, the COPS will have a FULL VIEW of EVIDENCE you tell me.


Ali 4 years ago

LOL LOL LOL!!! Spring1 I bet you have eaten alot of saliva!! No wonder you get bad service, people dont like you, you dont have a clue, your ignorant statements have proven that!! STIFLE!!!!


Springs1 4 years ago

Barbieharm

"Pushing your oppinion to the limit, despite others who also have a right to refute and rebuttle those oppinions."

As I stated before, I haven't said any opinions.


Springs1 4 years ago

Barbieharm

"the fine people who do their hardest to make all of our dinning experiences good ones."

If that were so, they'd check over the food with the written orders or tickets.

See how Bookwyrm is ADMITTING he or she doesn't try their best when he or she says this: "When the staff is busy, the wait-staff trust the kitchen to prepare the orders precisely as written on the ticket, and bring you what the kitchen prepares."

That's what makes our experiences not good, getting DUH mistakes to our table we don't have to *TOUCH* to notice they are wrong.


BarbiHarm profile image

BarbiHarm 4 years ago from Beaumont, Texas

I have been following this Hub for a couple of days now, and I am so disappointed in some of the comments left. I understand people have different oppinions and per this Hub being public, those comments have been given the right to be read, but, and I stress, some of the language and tone used is very inappropriate. There are ways to debate a subject with tact and intellegence, not with vulgar language and personal attacks and pushing your oppinion to the limit, despite others who also have a right to refute and rebuttle those oppinions. To the writer of this Hub, Jewels1313, I apologize profusely for some of these posters who have no tact nor cooth. I found your post to be informative and thought provocing, as far as how we, meaning consumers, treat the fine people who do their hardest to make all of our dinning experiences good ones. I would personally like to thank you for your time and objectivity in dealing with your Hub. Most people would not post the comments you have recieved, simply because of the tone of the responses, so I applaud you for your handling of this matter. May God bless and keep you and please continue to post on Hub Pages.


Springs1 4 years ago

Jewelz1313

"When you have 10 different people handling an order in which they are handling hundreds more, then you can't control everything. Steaks are another, we can't cut into your steak to make sure it is medium or medium well.

I NEVER ONCE SAID "EVERYTHING" and even TOLD YOU THINGS like RAW FOOD that would be the KITCHEN STAFF'S FAULT. I also mentioned that if the server puts in the order correctly things like a pickle under a bun when ordered no pickles or bacon covered up that was soggy ordered crispy, is the KITCHEN STAFF'S FAULT. Things that the server cannot see without touching the food when the put in the order correctly is the kitchen staff's fault 100%.

I said they can control MOST things, because MOST things you ******CAN SEE WITHOUT TOUCHING THE FOOD********!! That is the GOD'S TRUTH. Most things aren't covered up.

Steaks you cannot know unless you cut it open(unless the steak appears red on the plate when the person ordered it well-done).

Chimichunga you can't know what's inside of them either unless the thing that is wrong is gushing out somehow.

I was talking SOLELY about OBVIOUS ERRORS like wrong side dishes, missing condiments, missing side dishes, wrong entrées, wrongly prepared items that are obvious like bbq sauce on ribs that was ordered without bbq sauce on them, etc.

"Only refill their drinks if they ask you."

WHY then some restaurant servers have refills without asking where they just BRING you the refills?

Most managers aren't like that, I promise you that. I know, I go out to eat a lot and don't have that issue 95% of the time with refills.

"Another restaurant the rules were to NEVER EVER apologize,"

I guarantee most managers WANT and expect you to apologize for what goes wrong. Also, I guarantee most customers will not tip as high when you aren't *NICE* about a mistake. I sure do take off much more when the server doesn't apologize. I couldn't work for someone that was mean like that. I can't FATHOM not apologizing to a customer for something *I* messed up on and I have even apologize to customers when we were out of things or when the kitchen staff messed up at the donut shop/diner I worked for.

"never bring the customer their bill until the last person eating has finished and their dishes removed from the table."

I have heard of this rule from a manager before at a restaurant we have locally that's a chain. I wouldn't expect the check without them offering dessert. That's common sense that if I want the check without dessert, *ASK* for it.

"Ali, spoke of one more on the lines of what I've been trying to explain as far as what we can't control. When beans are on the bottom of the salad we can't go digging into your salad to check to see if it was correct."

As I said before, Ali obviously did NOT **READ*** ANY of my posts. I have said if you can notice *WITHOUT TOUCHING* the food, NOT if you have to TOUCH the food in some manner.

Most of the mistakes I get are DUH kind. Like missing condiments, wrong side dishes, wrongly prepared food that's obvious like I ordered baby back ribs with 2 sides of bbq sauce, the servers *ASSUMED* I wanted no bbq sauce on the ribs and only on the side. I didn't ONCE say I didn't want it the way it came. I even said "extra" one of those times and other times servers had gotten it correct when I ordered it that way MANY of times before that without asking me even if I wanted bbq sauce on the ribs. They knew how to take an order and I know and knew how to place my order. You go by the menu and then from there, order.

"As far as cleaning the tables... servers constantly get yelled at by the managers to clean a table as soon as they leave. One place told us we should not even go to the back of the house unless we have a dirty dishes in our hands to take to the back of the house."

I have heard of "Hands full in, hands full out" on the internet many years ago as well. The thing is, you don't have to go to the kitchen to go to the computer to put in my order or get my check and there are soda stations not in the kitchen at many restaurants that you don't have to go into the actual kitchen and if I ask for extra napkins you don't have to go into the kitchen, etc.

You also don't have to take 5 plates either, you can take 2 and then go into the kitchen instead of wasting OUR TIME bussing a table.

The thing is, with the waitress that pushed in the chairs, she wasn't cleaning the chairs, she was pushing in chairs. There was no cleaning involved that she couldn't come to get our appetizer order in a NORMAL amount of time, BEFORE the appetizer arrived.

"Computers... they shut down and go off line. We can't control that. One server I know had a huge order lost in the system and had no way of knowing until he asked the kitchen why his food was taking so long. That was a nightmare to deal with."

This happens, but no very common. Just like servers dropping your food which means they caused a delay by dropping your food, well that's not common either. While it *CAN* happen, does this happen often? Neither situation has happened to us.

If this does, then OF COURSE I can't fathom taking off the tip for something they couldn't control. I would however take off if it's been an hour and my server never went to see where our food was, THEN, that's on our server for not checking on our food in a normal amount of time like 25mins-30mins.

"You working for 2 years at a doughnut/ hamburger joint does not make you an expert."

I NEVER, EVER said it did. If anything, I have learned the most being a ******FREQUENT CUSTOMERS WITH PROBLEMS*******, honestly.

Have you ever gotten completely wrong food before?

Do you get condiments forgotten almost every time you go out to eat?

Do you get things wrongly prepared a lot of times when you go out to eat that are obvious WITHOUT touching the food?

WE DO, so that's where I LEARNED all of this from, *MY EXPERIENCES* as a **********CUSTOMER**********!!

For example, I am ashamed to say, I served customers old morning decaf at 9p.m. at night, because we'd make some and we were trained to put it in a thermos, well since I didn't drink coffee much and I wasn't a customer much, I couldn't relate back then. NOW, I couldn't FATHOM giving someone old, cold coffee. I was being lazy and uncaring by doing that and it was all because I was *NEVER* a **********CUSTOMER********* to think about how it felt to get cold coffee. I was thinking about that we got raises, every cent I saved for the company, more money for me and I didn't feel like it(being lazy) making a new pot at 9p.m. at night that most customers wouldn't drink it, why make a new pot. The customers asked me to warm it up, but still, YUK old coffee.

My point is, until it's *YOU* as the customer, you won't understand how it FEELS. Today I couldn't fathom serving customers old coffee.

"And your opinions are biased. Yes, they are opinions, facts are based on unbiased research in which you seem incapable."

They aren't opinions, they are *FACTS*. The things that have happened to us are *FACTS* when I knew for a fact if the server admitted putting in the order wrong, whether they admitted forgetting to put in an order, whether they brought out a wrong item which it is true that they could have noticed it if they brought it out to me if they were my server, if you have sex that you can have a sick child vs. someone that abstains won't, etc.

I have said FACTS!! You have not proven me wrong on ONE THING, NOT ONE! I have stated if you can notice something is wrong **********WITHOUT TOUCHING********* the food that you know it's not a kitchen staff error. THAT IS WHAT I SAID. Quit talking about beans underneath something. That's a situation where you'd *HAVE TO TOUCH* the food, therefore, I won't take off. *READ* next time before you try to say I am saying things wrong when I am not.

NOTHING I said, NOT ONE THING, is an opinion.


Springs1 4 years ago

Ali

"Also, alot of these perceptions are false, I was in the Restaurant business for over 15 years, I waited tables for 10 and was a manager for over 5. Most the time when you wait a long time for your food its not because of your server, in all honesty they are in the back hollering at the kitchen Where is my d$#& food!!"

Sorry, this is SOOOO NOT TRUE!

WE HAVE *************EXPERIENCED****** times where we saw the servers NOT go put the order into the computer and VOLUNTARILY go to another table without being called over.

Also, we have had MANY of TIMES when servers have *ADMITTED* to putting the order in wrong into the computer.

Also, we have had servers FORGET to get something like ranch, well that's delaying our food from getting to us CORRECTLY as we ordered it since this is something you can notice WITHOUT TOUCHING THE FOOD. A good, caring server offers to bring ranch out ahead of time and avoids either them or another server from forgetting it. There have been times when from our OWN servers WRONG side dishes and missing side dishes, THAT has EVERY SINGLE THING to do with **TIME**, because they WASTED OURS BRINGING OUT THE WRONG ITEM OR BRINGING OUT THE FOOD WITHOUT THE ITEM THAT IS MISSING.

If you watch your server, you can notice if they do the first step, put in the order *RIGHT* after they take your order(of course I accept the fact that if someone else ordered something *BEFORE* me, that it's unfair for them to put in our order first, since they did order first such as let's say their bar drink is ready at the next table after they leave ours, well DUH, of course you should go get their drink first, not put in our order). I am talking about if nobody's tasks or orders are pending that was asked for *BEFORE* we placed our order.

Once, we ordered our entrée and saw our waiter greet a table of SIX, FULLY, not as he should have done and IS TRULY ACCEPTABLE which has been done to us do a MINI-GREET of "I'll be right with you all" and he should have gone to put in our entrée orders.

You don't know how much time you may be at that table. They could ask you several questions, fully order(not desserts of course, but appetizers, side salads, and entrées) where you could be spending 5-8 minutes literally taking each person's order, especially in a large party of 6 compared to our party of 2.

I KNOW, because *I* *********SEE*********** IT GOING ON, DON'T YOU GET THAT OR WHAT?

I *********SEE********** when my server puts in my order.

I*************SEE************** that I get a DUH mistake like a wrong side dish or missing ranch or anything that you DO NOT have to touch to notice the mistake or mistakes.

THAT is the things I am talking about. If I ******KNOW******** for certain my server waited to put in my order, I *****KNOW******* why it took so long, at least SOME of the time at the very least.

If I have an obvious error from my server I don't have to touch to notice it, I know 100% certain *******WHY********* I am waiting to get what I did order.

WHY do you want to argue with FACTS, HUH?

We have had things being done to our orders. Once, OUR waitress forgot my husband's baked potato, she read the ticket on the tray and left. No sorry or anything. SHE DELAYED HIS BAKED POTATO, NOBODY ELSE DID BUT HER!! I don't care if she put the order in correctly or not. *SHE* LEFT THE KITCHEN WITHOUT IT, THAT'S A DELAY RIGHT THERE and HAD TO GO BACK TO GET IT, THEN COME ALL THE WAY BACK TO OUR TABLE. THAT IS THE DELAY I AM TALKING ABOUT!!

Putting in the order wrong is a HUGE DELAY caused SOLELY by YOUR SERVER ALONE!! You put the order in wrong, I wait for my food longer.

These things DO HAVE to do with time based on ***********OUR SERVER'S********** PERFORMANCE, NOT the kitchen staff's performance.

The kitchen staff didn't put in our order wrong, didn't bring us the wrong obvious thing out, didn't forget to put in our order, didn't forget our ranch or side dish, etc.

"Then they are the ones having to appologize for something out of their control,"

I put this earlier in one of my first posts, I will repost this again:

"This one is only true IF: your server truly put in the order completely correctly and they brought it out as quickly as they could correctly as they could notice without touching the food. Now, if it’s another server, then if the order was put in correctly by the original server that took the order, then the other server has to serve the food without any obvious errors such as a wrong side dish, missing side of ranch, etc., anything that the person bringing it out would NOT have to TOUCH to notice the mistake, because that server has a ticket to verify the food with. The original server has their written order to verify the food with automatically if the original server delivers the food."

"for example say a fajita salad at many restaurants comes with refried beans in it, you ask for no beans, no cheese, the server sees your salad looks at it and sees there is no cheese, in order to see if there are no beans she/he would have to dig to the bottom of the salad because you cant see the beans because they go in first, therefore, messing up the presentation of the salad and slowing down the process,"

If you have EVER taken TIME to ******READ******** MY POSTS, I have ******ALWAYS********* said IF IT'S SOMETHING YOU CAN NOTICE ********WITHOUT TOUCHING THE FOOD*********. I agree, if you can't see it, I can't blame you unless you admit putting in the order wrong, which we have had a few times servers be honest. Sometimes the kitchen staff was at fault. I only take off the tip if I know 100% for certain if it's something I ************DO NOT HAVE TO TOUCH*********** to notice it's wrong. DIDN'T YOU ******READ****** anything I said?

I even said about the bacon in one of my posts that if it was COVERED UP and the server put in the order correctly, that it was the KITCHEN STAFF'S FAULT. I SAID THIS ALREADY. READ NEXT TIME!!


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Ali, that is exactly what I'm talking about..."Most the time when you wait a long time for your food its not because of your server, in all honesty they are in the back hollering at the kitchen Where is my d$#& food!! Then they are the ones having to apologize for something out of their control, Its not because they save up all of the orders at once".

I'm not saying anything bad about the kitchen either, that's just the way things happen sometimes.

When you have 10 different people handling an order in which they are handling hundreds more, then you can't control everything.

I have also experienced having a plate ready and having to wait 5 minutes for the rest of the tables food. And we are not allowed to take one plate at a time.

Also, what I've noticed is that there are different rules for different restaurants.

One restaurant the rules were to explain to the customer and apologize if there were any hang up. Only refill their drinks if they ask you. Deliver their bills 5 minutes after delivering their food.

Another restaurant the rules were to NEVER EVER apologize, DON'T let the customers know if there is an issue with their food, keep the drink cups full, and never bring the customer their bill until the last person eating has finished and their dishes removed from the table.

Springs 1, I get your bacon issue, that is an obvious mistake. Ali, spoke of one more on the lines of what I've been trying to explain as far as what we can't control. When beans are on the bottom of the salad we can't go digging into your salad to check to see if it was correct. But yet, we still get blamed for it. Steaks are another, we can't cut into your steak to make sure it is medium or medium well.

As far as cleaning the tables... servers constantly get yelled at by the managers to clean a table as soon as they leave. One place told us we should not even go to the back of the house unless we have a dirty dishes in our hands to take to the back of the house.

I also was chewed out one time by a customer (I think he had probably had "one too many") that I didn't even wait on. He was yelling at me for something someone else did.

Computers... they shut down and go off line. We can't control that. One server I know had a huge order lost in the system and had no way of knowing until he asked the kitchen why his food was taking so long. That was a nightmare to deal with.

Springs 1, there is an order of operations at every restaurant. They are different in every restaurant, similarities are there, but yet they are all different. You working for 2 years at a doughnut/ hamburger joint does not make you an expert. And your opinions are biased. Yes, they are opinions, facts are based on unbiased research in which you seem incapable.


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Ali, I appreciate your comment. I too have been in the restaurant business for several years. I am posting your comment through me because you had a cuss word I have to disguise. Please continue your comments just please watch the language.

Ali wrote "Also, alot of these perceptions are false, I was in the Restaurant business for over 15 years, I waited tables for 10 and was a manager for over 5. Most the time when you wait a long time for your food its not because of your server, in all honesty they are in the back hollering at the kitchen Where is my d$#& food!! Then they are the ones having to appologize for something out of their control, Its not because they save up all of the orders at once, If you look around you will see alot of servers on a busy day, they often wait in line at the computer to put in your order, with three or more computers and ten servers the kitchen printer never stops, its hard for them to keep up sometimes, a server should check over your order before it goes out everytime, but if something gets by them its not because of laziness, for example say a fajita salad at many restaurants comes with refried beans in it, you ask for no beans, no cheese, the server sees your salad looks at it and sees there is no cheese, in order to see if there are no beans she/he would have to dig to the bottom of the salad because you cant see the beans because they go in first, therefore, messing up the presentation of the salad and slowing down the process, the mistakes in the restaurants I have worked in have been, about equally divided between, the server, the kitchen AND THE CUSTOMER for not understanding the menu, and in all three cases the server is the one who takes the blame.


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

As I have stated before Springs 1 WATCH YOUR LANGUAGE!

I am doing you a privilege by posting your post, the least you can do is cut the profanity.

Talk about uncaring. This is the pot calling the kettle black.

This is Springs 1 comment without the poor language...

"Bookwyrm

"7) Did you bring my food out correctly: Wrong side dishes - can be either the kitchen or the wait-staffs fault."

IMPOSSIBLE 100% of the time unless a KITCHEN STAFF MEMBER(highly unlikely) ***BRINGS*** out my food.

A wrong side dish(as long as it is not 100% covered up, which most of the time it isn't) is either my server put in the order wrong when another server brought out my side dish or my server bringing out the wrong side dish whether they put in the correct order or not.

You act like the servers are ILLITERATE AND BLIND they cannot ********READ*********** a written order or a ticket.

It is 100% IMPOSSIBLE for the kitchen staff to be at fault, because there are no times when a kitchen staff member brings out my food under normal circumstances.

Think about it logically, when you leave one room in your house, you go into another you mean to tell me you can't tell the difference between onion rings and fries for example? That is what you are saying that are you so unintelligent you can't tell the difference. Now, as I said before, if the order was put in wrong, then if another server runs the food with it wrong, it's on the original server, not on the server that brought me my food.

"Do you want it burnt?"

In all honesty, I so hate soggy bacon, I'd rather it be burnt. One time at Applebee's I ordered my bacon extra, extra crispy, even telling them almost burnt, which I received bacon that had some burnt on it. It as MUCH better tasting than soggy, honestly, it was.

"Do you want it just crispy enough that it doesn't bend or flop when you pick it up? Seriously?"

YES, that's what "EXTRA, EXTRA" crispy means. I say extra twice so my bacon will come out extremely crispy. I even tell the server extremely crispy when I order, sometimes saying "almost burnt" even.

"This is supposed to be a "duh" mistake? Not to mention, this is a kitchen mistake (however again read mistake, it happens)."

Tell me HOW is it a kitchen staff mistake if you can *SEE* the bacon without TOUCHING my food?

http://blogs.suntimes.com/ourtown/grandslam.jpg

In this picture above, does that one piece of bacon that's on the eggs look crispy to you? It sure doesn't to my EYES, to MOST people that have COMMON SENSE, it's NOT!!

The picture below, that appears crispy. ANY IDIOT can notice that.

http://2.bp.blogspot.com/_qlduyzkSj8o/SwyJA2OEVqI/

HOW the h$%* is it a "kitchen staff" error if you don't have to *TOUCH* the food to notice it is cooked incorrectly, huh?

Now if the food is covered up, if the order was put in correctly, yes, then it's a kitchen staff error, because it was covered up. If someone else brought out the food, if the server didn't put the order in correctly, it would be on the sever. If someone else brought out the food, since something would be covering up the bacon, it would be a kitchen staff's fault.

ANY SMART server with COMMON SENSE can figure this out. WHY should I have EXPLAIN COMMON SENSE ISSUES TO YOU?

"When the staff is busy, the wait-staff trust the kitchen to prepare the orders precisely as written on the ticket, and bring you what the kitchen prepares. If they stopped to check every food item to the ticket to make sure every minute detail is perfect, nobody would *ever* get their food in time. It has nothing to do with laziness or not caring, it's about trusting your other workers to have your back."

WHY have our server then to bring our food if they aren't going to ******CARE******** about WHAT they "SERVE" us for obvious errors huh? WHY tip them if they don't care? What's the POINT? I might as well get up and get my own food from the kitchen instead of letting it be in your UNCARING, LAZY hands. IT IS LAZY. It has EVERYTHING to do with lazy.

This is NOT TRUE at ALL. READ AND WEEP:

http://forums.slickdeals.net/showthread.php?sduid=

Demosthenes9 said:

"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."

See, that's a former WAITER that says this. You are 100% wrong!! It's lazy and uncaring to not check over the food for the details.

By going back and forth to fix the mistakes as he said, it would take LONGER!!

http://www.twopeasinabucket.com/mb.asp?cmd=display

Jenettycakes76: "AS A FORMER OUTBACK SERVER (many moons ago).... YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6). If you request no pickles, regardless of where they are served on the plate, then you should have received no pickles. Again this is a combo of the kitchen & server to make sure you do not receive them. Which it seems wasn't followed through in your case."

See, another waitress said the SAME THING, it IS YOUR JOB TO ENSURE EVERY DETAIL. It has EVERY SINGLE SOLITARY THING TO DO WITH LAZINESS AND BEING EXTREMELY UNCARING about the customer.

"But at least 80% of the time the kitchen and wait-staff flow just fine."

NOT TRUE, most of the time, my food has problems.

I would say a good 70% or so of the time, my food has obvious errors.

"You claim that if the server is double- or triple-sat that they can still go put each order into the computer after each order is placed. This is not always the case. During a busy lunch or dinner rush management would often *not* approve of a server who stops to take table 1's order, then goes to the computer, leaving table 2 and 3 waiting to even have their order taken."

Sorry, but that's just not true most of the time. READ AND WEEP:

http://www.blogger.com/comment.g?postID=6805850802

"In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.

The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this. The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.

I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in."

See, you are 100%. This is the Red Lobster waitresses website:

http://stef319.hubpages.com/hub/Confessions-of-A-F

I have also seen MANY, MANY of times when servers went right to the computer.

Continued next posts:"


Ali 4 years ago

Also, alot of these perceptions are false, I was in the Restaurant business for over 15 years, I waited tables for 10 and was a manager for over 5. Most the time when you wait a long time for your food its not because of your server, in all honesty they are in the back hollering at the kitchen Where is my damn food!! Then they are the ones having to appologize for something out of their control, Its not because they save up all of the orders at once, If you look around you will see alot of servers on a busy day, they often wait in line at the computer to put in your order, with three or more computers and ten servers the kitchen printer never stops, its hard for them to keep up sometimes, a server should check over your order before it goes out everytime, but if something gets by them its not because of laziness, for example say a fajita salad at many restaurants comes with refried beans in it, you ask for no beans, no cheese, the server sees your salad looks at it and sees there is no cheese, in order to see if there are no beans she/he would have to dig to the bottom of the salad because you cant see the beans because they go in first, therefore, messing up the presentation of the salad and slowing down the process, the mistakes in the restaurants I have worked in have been, about equally divided between, the server, the kitchen AND THE CUSTOMER for not understanding the menu, and in all three cases the server is the one who takes the blame.


Springs1 4 years ago

Ali

"Spring1 If youve had this much problems with waiters sounds to me like they see u coming your bad attitude is getting you the service your getting, try getting a new attitude,"

My attitude is a HELL of a LOT NICER than the server's attitude.

Some are mean, just plain mean.

I had a few months or so ago, a waitress when I ordered a side of ranch, said "I already gave you 2." You don't see she had attitude?

I had some years ago a waitress at Bennigan's tell me "You know it's not a big salad" when I ordered a side salad and my entrée. The thing is, I was ordering 5 sides of ranch for 2 of them to be with my entrée, just ordered them altogether, but she jumped the gun. It's not "her" place to tell me how much I can order. If they charge me, SO WHAT. I have paid for ranch before many times at restaurants like Hooter's and Fox & Hound.

The server should keep their opinions to themselves unless asked. WHO is she to say what is small or not? I found it was a big salad to me.

My response was "I just like a lot of ranch" and left it at that, but I wanted to give her attitude back to tell her "WHY are you being too LAZY to get me 5 ranches?" That's what I wanted to say, but didn't. It shouldn't matter your opinion about something I order. That's not your place. If I wanted your opinion, I would ask, as I have asked some servers at times. That time, I didn't and knew 100% exactly what I wanted to order.

So it's not me, some servers give attitude and you know it!!

"FInd a busy restaurant and work for a month just for fun, I bet you will have a different point of view."

HOW, when I know how it **FEELS** to be that ***CUSTOMER***? I don't and won't ever have a different point of view, because I am a VERY HARD WORKER. I find work if none is there, unlike a lot of people out there that are lazy. I may be too lazy to cook, but when it comes to my jobs I have had and housework, I am not lazy at all.

At the donut shop/diner I worked for that I talked about, I got a raise of 35 cents more within a month and a half. How many people can say they got raises that quickly? Not many.

I won't see things differently since I know how *I* felt as a customer receiving the DUH mistakes at my table. I would still be a customer and probably expect MORE since I am a hard worker and they wouldn't be if they brought me a lot of DUH mistakes.


Ali 4 years ago

Spring1 If youve had this much problems with waiters sounds to me like they see u coming your bad attitude is getting you the service your getting, try getting a new attitude, and if youve never waited tables than you need to. FInd a busy restaurant and work for a month just for fun, I bet you will have a different point of view.


Springs1 4 years ago

Ali

"have you ever waited tables?"

I don't have to have to know what comes to my table is a DUH mistake.


Springs1 4 years ago

Barbieharm

"Food for thought for you, Springs 1, perhaps you are recieving that type of service is because you are sending out a negative impression to begin with."

NO, I am VERY NICE, even apologizing at times ahead of time for my modified orders.

I am receiving bad service at times, because of lazy servers that don't want to verify the things that they can verify without touching the food to notice something is wrong or not.

"Try, as a consumer, to say thankyou and please when ordering or recieving your dinner."

I tell them "thank you" EVERY SINGLE SOLITARY TIME 99.9% of the time (the .1% was when they were very mean or rude to me) even times when they don't say they are sorry when they messed up. THAT HOW MUCH NICER I AM TO THEM THAN THEY ARE TO ME.

I ask for example "Can I get another coke", sometimes I say please, sometimes I don't. I feel saying please means you are BEGGING for something, which it does if you think about it. For example, do you remember the saying "Pretty please with sugar on top." That's BEGGING, it is. I don't feel you should have beg a server to do something. I don't feel you should ask mean either. Asking "Can" is still nice and isn't mean. It's not like I say "Get me a coke" or "I want another coke."

I always ask nicely though such as asking in a nice manner "I would like the such-n-such burger" instead of what some people say "GET ME" or something like that. I ask for another refill by saying "Can I get another coke?" I tell them *THANK YOU* *BEFORE* they get the coke most of the times even and *AFTER* even. To me, saying "thank you" BEFORE they even get it to me, is EQUIVALENT TO saying please.

An example, I ask the server "Can I get another coke?" They say "sure" and I say "thank you" *BEFORE* they even get the coke. That's how nice I am. I also say thank you when they bring it even.


Springs1 4 years ago

Bookwyrm - continued:

"It actually saves time around the board if the server takes each tables order, and *then* puts them all in at the computer at the same time."

Actually it doesn't AT ALL. It's IMPOSSIBLE:

1. The customers that are sitting there are waiting LONGER for their food around 5-10 minutes LITERALLY MORE waiting to get their food, maybe more, because other servers and the bartender within that time, put in orders that had gone AHEAD Of that order.

2. The customers sit there longer, that means, not as much money for you since they are STAYING LONGER, because their food is TAKING LONGER.

3. We had a time when we were triple sat at Applebee's 2 at each table, our waitress put in my husband's order completely wrong. Don't you think that if she would have put in each table's order right after getting it, she most likely wouldn't have messed up? HONESTLY, the more stuff, the more pressure it is on a person to do something and ends up messing up more often. That is the truth.

"Even if you *have* the time to write everything out in specific detail,"

You do have time. You MAKE the time.

"WOW! You're actually encouraging a server to put *the rest of the restaurant* on hold for you. That's ridiculous. She dropped off the salads first because *she was heading that direction.* You waited a few minutes extra. Boo-wah."

You are VERY MEAN AND UNCARING!! It has to do with ********WHO CAME ************FIRST**************! Do you like someone to *****CUT***** in front of ****YOU*****? I bet you don't, so WHY are you condoning doing it to others?

It's not putting the rest of the restaurant on hold, it's trying to do things in the ORDER in which they came in to be ***********FAIR************** if you EXPECT A GOOD TIP!! We left a dollar for her doing that. That is WRONG, MORALLY WRONG to let them *CUT* in front of our HOT FOOD. WE ORDERED FIRST, therefore, she should have done the "MORALLY RIGHT THING" and bypassed their table, brought our HOT FOOD FIRST since we did place our order *BEFORE* those people were in the BUILDING EVEN, THEN brought them their side salads.

CUTTING IS WRONG AND YOU KNOW IT!! I HOPE 5 PEOPLE CUT IN FRONT OF YOU AND SEE HOW *YOU* FEEL!! YOU ARE MEAN!!

"Cleaning Waitress: The waitress was cleaning up while she waited on your appetizer to be ready rather than coming back to get your entree order immediately. Again, wow. She was doing *her job.* Sometimes a server will ask if you'd prefer your appetizer to come out first or if you mind them coming out together with your entree, but not all of them do. She assumed, which *obviously* was a mistake with you, but *most* people wouldn't get hung-up over it. It didn't delay you any."

It DID VERY MUCH SO DELAY US. Are you that DENSE? By her coming to the table 4-5 minutes sooner, our orders could have *********BEEEENNNNNNNNNNNNN INTO THE COMPUTER SYSTEM, whereas now we had a HUGE DELAY of 4-5 minutes. Should I have to explain this, for real?

Any SMART server would know we would have wanted to start EATING when our appetizer arrives instead of either trying to eat it with food in our mouths trying to give our entrée orders or let our hot food sit while we give our entrée orders. Act like that's *YOU* in the customer's seat by being **CONSIDERATE* of the customer's feelings and time.

"it actually helped prevent mistakes the way she did it."

NO, it didn't. HOW? That's impossible. My side of ranch wasn't with the appetizer that I ordered, so NO, it didn't prevent *ANY* mistakes.

This doesn't even make sense what you are saying.

Mistakes have NOTHING to do with her delaying coming get our entrée orders.

"Were she to take your order and then wait to put it in when the appetizer come out, something could've been forgotten/lost/etc."

It did, MY RANCH *******SHE******** could have brought out WELL BEFOREHAND instead of worrying about putting in chairs, DUHHHHHHHH!!

"And if the appetizers came out *hot* as you say, you probably wouldn't want to dive right in unless you've got a tongue that is impervious to extreme temperatures. So perhaps it was to your benefit that she waited to take your order so you didn't burn your tongue and ruin your entree in your gluttony."

NO, if I want to wait, that's *MY* decision, NOT my server's decision. You are very selfish and uncaring.

"The manager told you that the server *knew* what she was doing when she did it to place *all* the blame on her."

I saw him checking the computer myself with him standing there. The computer HAD they were out. So SHUT UP know-it-all.

It doesn't matter though, it *WAS* her fault no matter what, because she brought out strawberries on top of a cheesecake. ANY person can notice the difference in strawberries and raspberries. If the worker gave it to her like that, as a server I would have gone to ask the customer if strawberries would be ok if I didn't know ahead of time they were out. I wouldn't have been so stupid to bring a customer strawberries when the ordered raspberries. Either way, it was on her 100% since she took the order and wasn't blind or illiterate.

The manager just told me that it was in the computer before she put in the order, so she could have prevented it from getting made wrong. Even if the manager lied, she still was at fault. Are you that dense?

"Would *you* be content to receive a one-cent tip because you forgot to double-check an order and accidentally gave somebody lima beans instead of navy beans? I mean honestly?"

A lowered tip, YES, I would be ok with. I also would deserve a stiff if I didn't apologize to them.

When we have gotten wrong side dishes, we didn't stiff or leave a penny. We lowered the tip.

I wouldn't be content, WHO WOULD, but I would accept the fact that if I messed up, I **DESERVED*** to have been stiffed, I ruined someone's outing. You, however, are too selfish to see it through anyone else's eyes except your own.

"The rest of your comments about children, rape, etc. are completely irrelevant to the conversation, and quite honestly completely heartless."

HOW? When Jewelz1313 said this: "Sometimes we have just stayed up half the night with a sick child."

That means because they *DECIDED* to have sex in MOST situations(as I said I wouldn't count rape since that's not a choice) or they *DECIDED* to adopt, if the server has a sick child, they made their *OWN* decision to do so.

Do servers care if we have lost our jobs due to lay offs or if we have sick children at home? I think NOT, it's just a business transaction for them, well for us, it's just a business transaction unless they start to *CARE* about US ON THAT SAME PERSONAL LEVEL.

It's irrelevant she brought up *ANY* personal issues. This is *******BUSINESS************, so NONE of the personal issues should be brought up, NONE OF THEM!!

I feel if you have a death in the family or just having a bad day, PLEASE STAY HOME. Just as you servers out there don't want us to put our bad day on you, well don't do it to us. You aren't going to make much money anyway if you are messing up left and right, because you had a bad day. It's true.

"Just curious, but have you ever *worked* in the food service industry? Have you ever actively participated in a service position at *any* workplace?"

I worked from 1998-2002 a little over 2yrs worth off and on at a donut shop/diner as Counter Help. We served more than just donuts things like burgers, sandwiches, chicken tenders, biscuits, croissants, etc. They had 2 booths, the counter, drive-thru to deal with, and some 2-seater tables. It was sometimes really busy. It wasn't slow like you think, because this place was a donut shop that served some hot donuts that were cooked when ordered and was the only one in the town. Sometimes sales on a busy Sunday morning with church crowds from 6a.m. -12p.m. was almost $1,700-$2,000 in sales. That's a lot for a donut shop. During the week m-f from 6a.m.-11p.m., sales normally would be around $600 or so.

This is just to give you a back ground that I worked with a lot of customers, but on a smaller level than a waitress would. I got tips too.


Springs1 4 years ago

Bookwyrm

"7) Did you bring my food out correctly: Wrong side dishes - can be either the kitchen or the wait-staffs fault."

IMPOSSIBLE 100% of the time unless a KITCHEN STAFF MEMBER(highly unlikely) ***BRINGS*** out my food.

A wrong side dish(as long as it is not 100% covered up, which most of the time it isn't) is either my server put in the order wrong when another server brought out my side dish or my server bringing out the wrong side dish whether they put in the correct order or not.

You act like the servers are ILLITERATE AND BLIND they cannot ********READ*********** a written order or a ticket.

It is 100% IMPOSSIBLE for the kitchen staff to be at fault, because there are no times when a kitchen staff member brings out my food under normal circumstances.

Think about it logically, when you leave one room in your house, you go into another you mean to tell me you can't tell the difference between onion rings and fries for example? That is what you are saying that are you so unintelligent you can't tell the difference. Now, as I said before, if the order was put in wrong, then if another server runs the food with it wrong, it's on the original server, not on the server that brought me my food.

"Do you want it burnt?"

In all honesty, I so hate soggy bacon, I'd rather it be burnt. One time at Applebee's I ordered my bacon extra, extra crispy, even telling them almost burnt, which I received bacon that had some burnt on it. It as MUCH better tasting than soggy, honestly, it was.

"Do you want it just crispy enough that it doesn't bend or flop when you pick it up? Seriously?"

YES, that's what "EXTRA, EXTRA" crispy means. I say extra twice so my bacon will come out extremely crispy. I even tell the server extremely crispy when I order, sometimes saying "almost burnt" even.

"This is supposed to be a "duh" mistake? Not to mention, this is a kitchen mistake (however again read mistake, it happens)."

Tell me HOW is it a kitchen staff mistake if you can *SEE* the bacon without TOUCHING my food?

http://blogs.suntimes.com/ourtown/grandslam.jpg

In this picture above, does that one piece of bacon that's on the eggs look crispy to you? It sure doesn't to my EYES, to MOST people that have COMMON SENSE, it's NOT!!

The picture below, that appears crispy. ANY IDIOT can notice that.

http://2.bp.blogspot.com/_qlduyzkSj8o/SwyJA2OEVqI/...

HOW the hell is it a "kitchen staff" error if you don't have to *TOUCH* the food to notice it is cooked incorrectly, huh?

Now if the food is covered up, if the order was put in correctly, yes, then it's a kitchen staff error, because it was covered up. If someone else brought out the food, if the server didn't put the order in correctly, it would be on the sever. If someone else brought out the food, since something would be covering up the bacon, it would be a kitchen staff's fault.

ANY SMART server with COMMON SENSE can figure this out. WHY should I have EXPLAIN COMMON SENSE ISSUES TO YOU?

"When the staff is busy, the wait-staff trust the kitchen to prepare the orders precisely as written on the ticket, and bring you what the kitchen prepares. If they stopped to check every food item to the ticket to make sure every minute detail is perfect, nobody would *ever* get their food in time. It has nothing to do with laziness or not caring, it's about trusting your other workers to have your back."

WHY have our server then to bring our food if they aren't going to ******CARE******** about WHAT they "SERVE" us for obvious errors huh? WHY tip them if they don't care? What's the POINT? I might as well get up and get my own food from the kitchen instead of letting it be in your UNCARING, LAZY hands. IT IS LAZY. It has EVERYTHING to do with lazy.

This is NOT TRUE at ALL. READ AND WEEP:

http://forums.slickdeals.net/showthread.php?sduid=...

Demosthenes9 said:

"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."

See, that's a former WAITER that says this. You are 100% wrong!! It's lazy and uncaring to not check over the food for the details.

By going back and forth to fix the mistakes as he said, it would take LONGER!!

http://www.twopeasinabucket.com/mb.asp?cmd=display...

Jenettycakes76: "AS A FORMER OUTBACK SERVER (many moons ago).... YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6). If you request no pickles, regardless of where they are served on the plate, then you should have received no pickles. Again this is a combo of the kitchen & server to make sure you do not receive them. Which it seems wasn't followed through in your case."

See, another waitress said the SAME THING, it IS YOUR JOB TO ENSURE EVERY DETAIL. It has EVERY SINGLE SOLITARY THING TO DO WITH LAZINESS AND BEING EXTREMELY UNCARING about the customer.

"But at least 80% of the time the kitchen and wait-staff flow just fine."

NOT TRUE, most of the time, my food has problems.

I would say a good 70% or so of the time, my food has obvious errors.

"You claim that if the server is double- or triple-sat that they can still go put each order into the computer after each order is placed. This is not always the case. During a busy lunch or dinner rush management would often *not* approve of a server who stops to take table 1's order, then goes to the computer, leaving table 2 and 3 waiting to even have their order taken."

Sorry, but that's just not true most of the time. READ AND WEEP:

http://www.blogger.com/comment.g?postID=6805850802...

"In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.

The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this. The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.

I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in."

See, you are 100%. This is the Red Lobster waitresses website:

http://hubpages.com/food/Confessions-of-A-Food-Ser...

I have also seen MANY, MANY of times when servers went right to the computer.

Continued next posts:


Ali 4 years ago

Spring1 Im curious and it may have been stated above but I dont have time to read all of it, have you ever waited tables?


Jewelz1313 profile image

Jewelz1313 4 years ago from Branson, Missouri Author

Thank you bookwyrm and BarbiHarm for you insightful comments. I hope to hear more from you.


BarbiHarm profile image

BarbiHarm 4 years ago from Beaumont, Texas

WOW! I am simply blown away by some of the comments left on this hub. I, for one, have recieved awesome and poor service at many different types of restaurants. I have personally witnessed customers abusing the wait staff verbally and no matter what the waiter/waiteress does to make their dinning experience a good one, they simply will not be pleased. Whomever this Springs 1 person is, I have a hard time following their thought process. I'm sure you have recieved good and bad service in every aspect of your consumer life, i.e.{ retail and dinnig}, I find your comments to be very disturbing. I understand that perhaps you have a specific opinion, but to paint an entire group of people with the same brush based on a bad experience in your past is a little unrealistic. Not all servers, as you refer to them, are lazy or uncaring about the type of service you recieve. Food for thought for you, Springs 1, perhaps you are recieving that type of service is because you are sending out a negative impression to begin with. Try, as a consumer, to say thankyou and please when ordering or recieving your dinner. I find that when I have a good attitude, the waiter/ waitress in turn have a wonderful and pleasing attitude. You may want to stop and think about how you are treating people; thus realizing you would not care to wait or serve someone proficiently if they treated you the way you are treating them. I treat every situation as a single encounter and never judge someone based on how I was treated by someone else. We all are human, despite your previous comment, we have good and bad days. So instead of being so judgmental and rude try to put a smile on your face and give someone a chance to prove that they are worthy of your praise and appreciation.


Bookwyrm 4 years ago

Springs1: Just curious, but have you ever *worked* in the food service industry? Have you ever been a chef or a member of the wait-staff? Have you ever actively participated in a service position at *any* workplace? Because let me tell you, the things you are told by management and the experience you have as a customer do not reflect in the least bit what it's like for the people *serving* you. Let's dig in a little bit to the comments you've posted, because you seem just a *tad* bit defensive.

1) When did you put in my order? You claim that if the server is double- or triple-sat that they can still go put each order into the computer after each order is placed. This is not always the case. During a busy lunch or dinner rush management would often *not* approve of a server who stops to take table 1's order, then goes to the computer, leaving table 2 and 3 waiting to even have their order taken. It actually saves time around the board if the server takes each tables order, and *then* puts them all in at the computer at the same time. Does this mean mistakes happen? Yes. But we're human, not machines. Get over it.

2) Forgetting to put in an order: Yeah. Again, read above. Mistakes *happen.* Does it piss the customers off? Yes, but the servers get in enough trouble from the managers for such mistakes without you yelling at them as well. Do you have to tip a server who forgets to put your order in, of course not! But don't patronize them for making a mistake that could and does happen to everyone.

3) Did you put in the order correctly: As above, mistakes happen. Is it the end of the world? No. Even if you *have* the time to write everything out in specific detail, it's very easy to get things mixed up in a fast-paced environment like a restaurant.

4) Did you forget something: Have you ever forgotten something? Do you stop and double-check absolutely everything you do at work? Do you still get paid when you make mistakes? Would you be upset if you suddenly *didn't* get paid if you forgot something one time?

5) Did you *drop* anything I ordered: Really? How many times are you going to harp on accidents? Yes, it does actually take more time to get something to you when it is spilled/dropped/etc. But at least they take the time to make it *right* rather than deliver it to you off the floor.

6) Did you remember to get my food: Again, remembering. During a busy day things get forgotten.

7) Did you bring my food out correctly: Wrong side dishes - can be either the kitchen or the wait-staffs fault. Is a mistake. Can be fixed. Is not worth not tipping over. Not extra-extra crispy bacon - this is really relative. Do you want it burnt? Do you want it just crispy enough that it doesn't bend or flop when you pick it up? Seriously? This is supposed to be a "duh" mistake? Not to mention, this is a kitchen mistake (however again read mistake, it happens). When the staff is busy, the wait-staff trust the kitchen to prepare the orders precisely as written on the ticket, and bring you what the kitchen prepares. If they stopped to check every food item to the ticket to make sure every minute detail is perfect, nobody would *ever* get their food in time. It has nothing to do with laziness or not caring, it's about trusting your other workers to have your back. Does it always work out perfectly? No. But at least 80% of the time the kitchen and wait-staff flow just fine. And then *you* come along.

Now let's go into your critiques of specific services:

Red Lobster Waitress: She handed out two side salads when she could've given you your entrees first because she passed by their table first. WOW! You're actually encouraging a server to put *the rest of the restaurant* on hold for you. That's ridiculous. She dropped off the salads first because *she was heading that direction.* You waited a few minutes extra. Boo-wah.

Cleaning Waitress: The waitress was cleaning up while she waited on your appetizer to be ready rather than coming back to get your entree order immediately. Again, wow. She was doing *her job.* Sometimes a server will ask if you'd prefer your appetizer to come out first or if you mind them coming out together with your entree, but not all of them do. She assumed, which *obviously* was a mistake with you, but *most* people wouldn't get hung-up over it. It didn't delay you any. It takes the same amount of time take your order no matter when it happens, and it actually helped prevent mistakes the way she did it. Were she to take your order and then wait to put it in when the appetizer come out, something could've been forgotten/lost/etc. And if the appetizers came out *hot* as you say, you probably wouldn't want to dive right in unless you've got a tongue that is impervious to extreme temperatures. So perhaps it was to your benefit that she waited to take your order so you didn't burn your tongue and ruin your entree in your gluttony.

Raspberry/Strawberry Topping: Okay, this one literally made me laugh out loud, because if you actually *believe anything* the manager says, you've obviously never worked as a member of the kitchen or wait-staff. The manager told you that the server *knew* what she was doing when she did it to place *all* the blame on her. Was that the actual situation? Unlikely. Managers will always, *always* blame the wait-staff before they blame anyone else. I saw a waitress fired one day for *doing her job* because a customer complained. We had just had a meeting *that morning* about checking the ID of *anyone* who ordered an alcoholic drink, regardless of what age they appeared. It was company policy, and *not* asking for ID would result in immediate termination. She asked a man for his ID that day, and the man (probably in his sixties) was so enraged he asked for the manager. The manager *fired* her in front of him because he was upset. She was doing *exactly* what she was told, but that's not what's important. The customer is priority to the managers. Wait-staff is replaceable.

Personal Conversation Waitress: This is one of the few places I agree with you. It does irk me when one or two tables get ignored for the chattier tables. Unfortunately it happens sometimes. It's not worth hating on *all* servers for the mistakes of the few.

Lazy Servers: Yes, there are some. There are also some on any given day that have had a rough day and really *couldn't* care less about you and your hunger. Guess what, it happens to all of us. And just as there are bad servers, there are some really amazing ones who come in day in and day out and put a smile on for dirtbags and jerks who barely tip them if at all. Now I'm not saying that you should tip *all* servers as though they're the best, but be fair and understanding when you are calculating their tip. Would *you* be content to receive a one-cent tip because you forgot to double-check an order and accidentally gave somebody lima beans instead of navy beans? I mean honestly?

The rest of your comments about children, rape, etc. are completely irrelevant to the conversation, and quite honestly completely heartless. I choose not to respond to them because you obviously have no consideration for other human beings. I pity your children, and the people who have to deal with them in the future. I hope they turn out better than their mother, who has the time to tear apart a call for decency because she has the time to.


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Jewelz1313 4 years ago from Branson, Missouri Author

I took Springs 1 comment and disguised the bad language. I realized she probably didn't have a copy of her initial statement, but I wanted to make sure her post was posted.

Warning Springs 1... Be a big girl and watch your language.

"BearsBoy2012

"in most cases do the best to there ability"

Sorry, but most don't. Most don't check over what they are bringing you for obvious errors. YOU KNOW that is the truth!!

I do find most servers lazy. A lot of them don't want to write things down you ask for. A lot of them don't check over things for DUH mistakes. A lot of them don't make 2 trips when they should such as making you wait 10 minutes to order your food, because someone orders a bar drink at the table just because the bartender took forever to make a drink when the rest of the customers ordered soft drinks or tea or water. I feel some servers aren't thinking like customers such as that we are thirsty and hungry we don't want to wait until the person that ordered the bar drink has theirs. It's common sense that people are thirsty and want their stuff pronto such as that.

"now im not saying your the type to go out to a restaurant and demand someone thats making three dollars an hr to treat u like royalty for a lousy 18% tip"

While I agree, that's too low of a tip to get treated like royalty, 18% is not lousy. If you think that, maybe if you are server, I should give you 10%, then see if you feel that's lousy you unappreciative person.

I do feel though, if ALL servers did their job with the BEST of their ability and service was mostly wonderful, there would NEVER be a need to go over 20%, because there would be no reason to. It's like you have BRIBE the person to do what you want and even then, a lot of times, the servers don't want your money, they are just TOO LAZY to do the amount of work for it, it's not worth 30% to them. They'd rather get 15% and do less work. You don't agree? But then, they will #$@*% and moan they only got 15%, well HOW can you #$@*% & moan when you aren't willing to do the *****WORK******* it takes to **EARN** that 30% or more even? You can't complain if you aren't willing to bust your ass for the customer.

"(TREAT PEOPLE HOW U WANT TO BE TREATED)"

I DO. I am very polite asking them nicely, saying "thank you" when they bring things to me, etc.

I don't feel most servers treat people how they'd want to be treated, because most don't say they are sorry when they mess up. I understand why they think we will take off more if they admit fault, but the majority of the time, we know who is at fault in general, so if we do, not saying your sorry isn't going to help your tip. Saying you are sorry and being NICE about the mistake is going to help it."


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Jewelz1313 4 years ago from Branson, Missouri Author

Springs 1, I cannot approve your last comment. Please revise and remove or disguise the profanity. I DO NOT allow the use of bad language on my hubs.


Bearsboy2012 4 years ago

Ive been serving since 1996 so yeah obviously im gonna have to throw out my opinions on this.It sounds to me like u have had some bad experiances with some bad service lol who hasnt?? But in all fairness moaning and groaning about it isnt gonna change nothing...your right there are some bad servers out there,but all work very hard for there money and in most cases do the best to there ability which may not be alot with some to take the best care of u.now im not saying your the type to go out to a restaurant and demand someone thats making three dollars an hr to treat u like royalty for a lousy 18% tip no not at all but i have seen your kind many of times in fact every single day i work u come in not u persay but people like u.and thats just what makes my job so fun cause i love a challenge and people like u are a big challenge but that doesnt mean i win them all cause god knows u cant please the unpleasent... but just for the record i love my job love meeting new and interesting people everyday and the minority is the customers that dont appreciate and that dont tip not the majority!!! and if i ever might get the chance to wait on u maybe just maybe we can teach each other something???? and just for the record and good words to live by (TREAT PEOPLE HOW U WANT TO BE TREATED) GOD BLESS!!!!!!!!


Springs1 4 years ago

Jewelz1313

"Sweetie, you've gotten your facts and opinions confused."

Tell me HOW?

I haven't said *ONE* thing about an OPINION.

EVERYTHING I said were FACTS. WHERE is an opinion, MS. SMARTY PANTS? TELL ME *WHERE* I said an opinion at?

When you have sexual intercourse by choice(NOT INCLUDING RAPE) OR YOU ADOPT, *YOU* and *YOU ALONE* decide that you end up having a sick child. THAT IS A *FACT*, NOT AN OPINION!!

If you decide not to use birth control when you end up doing intercourse, that is was a *CHOICE* also, NOT an opinion.

EVERY SINGLE THING I said about servers AREN'T "OPINIONS" and *YOU KNOW THAT IS THE GOD'S TRUTH.

TRY to disprove me by telling me what you feel that some of the things I said were opinions.

***I would really like to know WHAT wording I said that was an "OPINION" huh?**


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Jewelz1313 4 years ago from Branson, Missouri Author

FACT:truth or reality of something: the truth or actual existence of something, as opposed to the supposition of something or a belief about something

OPINION:personal view: the view somebody takes about an issue, especially when it is based solely on personal judgment ; an estimation: a view regarding the worth of somebody or something

Sweetie, you've gotten your facts and opinions confused. I have chosen to post you're comments to show the readers that I am not biased and am willing to post everyone's opinion even if it does not flatter my hub. Now your just being nasty. I will not post anymore if you insist on being rude.

Simply by the way you have acted online shows me what kind of person you are.

Remember, once it goes out into the internet world you can never take it back.


Springs1 4 years ago

Jewelz1313

"I do not agree with everything you stated,"

WHY? It's all *FACTS* NOT OPINIONS! Like the stuff that is the server's fault is what I said in my posts or that fact that we all decide to have kids as woman, it's a choice. You don't have a sick child if you decide not to have kids, do you? Don't put THE SERVER'S PERSONAL PROBLEMS ON US when you honestly don't care at all about the *CUSTOMER'S* problems by saying anything about a sick child.

It's a business transaction. If you want us to care about you, you have to care about us on that same exact personal level.

"Honestly, some of the things you stated offended some of the people I know personally that I asked to read it, but you have a right to your opinion."

It's not an opinion though. It's a *FACT* that it's a *CHOICE* in life to have sexual intercourse to risks having kids(not counting of course being raped, but in GENERAL I mean, it's a choice). I am pretty sure that's what offended them, am I right? I waited until I was 25yrs old(I am 34yrs old now), my wedding day to go all the way(intercourse).

If you can't afford kids, maybe you should have waited to have sex or gave you child up for adoption. That's all I am saying. Don't put *YOUR PERSONAL* problems on US. It's BUSINESS!!

If you care about me personally, I will care about you. Understand?

How can you not agree with **FACTS**, huh?


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Jewelz1313 4 years ago from Branson, Missouri Author

Springs 1, I apologize if I have upset you. It's obvious you and your husband have had horrible service. I do not deny that "yes" servers do make mistakes. I do not agree with everything you stated, but it's not worth nit picking over. Honestly, some of the things you stated offended some of the people I know personally that I asked to read it, but you have a right to your opinion.

I do hope that the next place you and your husband go out to eat treats you as you deserve to be treated.


Springs1 4 years ago

"if some is not cooked well enough."

Somethings can be notice without touching the food, so if your server brings out the food they can notice something like bacon that was ordered extra crispy doesn't appear crispy or fries that were ordered extra crispy look light.

"Sometimes we have just stayed up half the night with a sick child."

It's a choice to have a child. Don't blame us because you couldn't use birth control or abstain. Also, some people choose to give their baby up for adoption. No one makes people have sexual intercourse.

"One thing I don't think people understand is that server's are people too. We occasionally have a bad day, we've might have just found out someone in our family has passed away, gotten in a car accident or whatever. We can't take time off to grieve or take time to be with family members because we don't get sick pay or personal day pay."

While I fully understand that(went to work right after a huge car accident I had(my car at the time was totaled from a person that ran a stop sign when I worked at a donut shop/diner), but the thing is, I really should have not gone an hour after it happened. I was not able to serve my customers with a happy face. I feel if you can't do the job properly, you should just stay home. You can't cry in front of the customers, they'll send you home anyways.

So you are OK with CUSTOMERS putting their bad days on you? It goes both ways you know? If you can't do the job, don't come to work. At least the job I had, I made minimum wage plus a little bit of tips, a server's job is basically all tips, so if you can't do the job, you are really wasting your time and ruining other people's outings as well. Think about it...


Springs1 4 years ago

Continued from last posts:

Two of the 3 times it was an appetizer and the servers ADMITTED doing so. The third time was a cup of bisque which is normally served before a meal just like a side salad is.

We also have had delays due to that the servers delayed putting orders into the computer when they COULD have such as deciding to buss a table first or decide instead of a mini-greet(I'll be right with you all), one waiter I saw decided to take a party of 6 people's drink/appetizer orders instead of putting in our food orders into the computer. I can understand if they call you over, but if they don't, you should be putting that order into the computer not delaying our food. The longer you wait to put in orders, the LONGER WE WAIT!!

So truly think about that MOST of the time when you wait a LONG TIME for your food or bar drinks even, it could be the server's fault.


Springs1 4 years ago

"The majority of the time, if your food takes a while to get to you it is because the kitchen is preparing all the food for the whole restaurant."

This is just not true, HONESTLY, here's why:

This one is only true IF: your server truly put in the order completely correctly and they brought it out as quickly as they could correctly as they could notice without touching the food. Now, if it’s another server, then if the order was put in correctly by the original server that took the order, then the other server has to serve the food without any obvious errors such as a wrong side dish, missing side of ranch, etc., anything that the person bringing it out would not have to TOUCH to notice the mistake, because that server has a ticket to verify the food with. The original server has their written order to verify the food with automatically if the original server delivers the food.

1. WHEN do you put in my order? Do you wait or do you go put it in immediately after taking it? If you are double sat or triple sat, you can still go put in each order into the computer after taking each table’s order. By not doing that can result in a much longer wait and that would be YOUR FAULT.

2. FORGETTING to put in an order. My husband and I have experienced this for REAL that servers ADMITTED to our faces they have FORGOTTEN TO PUT ORDERS IN. All of them were appetizers, bar drinks, and a cup of soup.

3. Did you put in the order CORRECTLY into the computer? Have had many times servers ADMITTED to our faces they did not do that correctly. Have had wrong entrées before due to our server putting in the order wrong. Have had wrong bar drinks too due to the server putting in the order wrong.

4. Did you FORGET ANYTHING I ORDERED such as a SIDE DISH? We have had this happen a number of times as well.

5. Did you DROP anything I ordered? Luckily, we have not had this happen, but I have seen a server once drop some fries from a plate before and I did have a waiter spill some margarita martini when pouring into a martini glass. In other words, it is possible, not likely, but very possible.

6. Did you remember to GET my food? We have had a server do that before. Also, we have had a number of servers forget bar drinks.

7. Did you bring out my food obviously correctly if you bring my food out? Do you realize how many times OUR OWN SERVER brings out DUH mistakes like the side dish is wrong, the entrée is wrong, something obvious is not correct bacon that isn’t covered up isn’t extra, extra crispy when you can clearly notice that it isn’t without touching anything, etc.? Every DUH mistake you bring out is YOUR FAULT I am waiting for what I did order by you wasting my time bringing me the wrong item or wrongly prepared item or forgot something. While we all make mistakes, I would have to say a good 90% of the time, servers NEVER COMPARE THE WRITTEN ORDERS TO THE FOOD, because they are TOO LAZY and DON’T CARE!!

If it’s another server, it still doesn’t make it the kitchen staff’s fault I have the wrong side dish for example since that is something that’s obvious. It’s either my server that didn’t put in my order correctly or this other server that didn’t compare the ticket to the food or that this other server did compare the ticket to the food, but just missed it(HIGHLY UNLIKELY, but possible).

So QUIT LYING to the public, because what you are saying isn’t true MOST of the time. MOST of the time, your server had SOMETHING to do with HOW LONG YOU waited for your food or bar drinks. I didn’t say always, but most of the time, your server is WHY you are waiting longer in general. That is the truth, you can’t argue with facts. I KNOW, WE EXPERIENCED IT!! My husband and I have been going out to eat just about almost every weekend(2-3 times a weekend) since Nov. 2000 since we met, so we know more than you do!!

I also thought about some more things that the server can control with how long you wait for your food:

1. Once, we had a Red Lobster waitress had our 2 entrées on the tray as well as 2 side salads that were for a couple that wasn’t even there when we ordered. Anyway, instead of bypassing their table to hand us ours first since WE DID ORDER FIRST(common sense would tell you that it takes more time to cook food than it does to fix a side salad anyways even if it wasn’t our server that delivered our food, but it was our waitress that delivered our food), she decided to hand them theirs first off the tray. THAT IS SOMETHING THAT IS IN THE SERVER’S CONTROL TO HAND OUT THINGS OFF THE SAME TRAY IN THE ORDER IN WHICH IT WAS ORDERED IN!!

2. Once, we had a waitress that greeted us which we ordered an appetizer as well as our drinks when greeted. I saw she tucking in chairs at empty tables and pretty much doing everything but coming back to get our entrée order. Well, I found out what happened. She brought out our appetizer and when I asked she said that she wanted to wait to put in our entrée orders. The thing is, that delayed us more by not at least coming to GET our orders. That way, when the appetizer was ready, we wouldn’t have gotten delayed eating our appetizer since we then had to give our entrée orders when we could have given our entrée orders WELL BEFORE THAT and we would have gotten our entrées faster due to that she could have just left to put our entrée orders into the computer after delivering our appetizer instead of taking time to order when our appetizer was sitting in front of us.

The point is, SHE delayed our entrées as well as to be able to start eating our appetizer because she could have at least TAKEN our entrée orders and then when our appetizer would have been brought out, could have immediately gone to the computer to put our entrée orders in.

What she did was make us wait while our hot appetizer was sitting in front of us, we couldn’t touch it, because we had to order our entrées and could have done that wayyy before that.

She also delayed our entrées because we had to spend extra time AFTER our appetizer arrived to give her our entrée orders when we could have done that wayyyy before that.

3. Once, we had a waitress that assumed that because they were out of raspberry topping for a cheesecake slice when we had ordered dessert that she’d bring us strawberry. Turns out, she knew when she put in the order that the computer had it the manager told us. So she did it on PURPOSE to be so lazy and uncaring as to not come to ask if we wanted the next closest thing. We didn’t, we sent it back, so she had MORE WORK. Also, she didn’t even think about what if someone is allergic to strawberries. I just honestly can’t believe someone would do that. If they are out of something, common sense would be to come to see if the next closest thing is ok. Not everyone wants the next closest thing. So it wasn’t like it was just getting the order wrong by accident or by not verifying the written order with what she was bringing or putting in the order wrong by accident, this was on PURPOSE to be LAZY and to ASSUME. I didn’t know at first that she did that. I thought at first she just was that stupid(or truly just messed up(highly doubt it)) to bring us strawberries on top of a cheesecake when we ordered raspberries.

4. Your server delays coming to get your order or delays you ordering due to personal conversation. We have had that before as well. Once, we had a waiter that we didn’t know after waiting 15 mins. for a table on Mardi Gras day ask us BEFORE we ORDERED ANYTHING “How’s y’all’s Mardi Gras” “Go to any parades.” See, I don’t mind chit chat with a stranger, but be considerate to do it AFTER we have our orders into the computer so you don’t take up our time. THAT was in the server’s control as well. We have also had servers not come to get our order due to playing around. That’s in the server’s control too.

Sometimes taking a long time or a longer time has A LOT to do with the server:

My husband and I have had 3 TIMES where servers FORGOT to put food orders into the computer. We also have 4 times servers forget to get bar drinks from the bar. Once a waitress forgot to put in a bar drink into the computer. Two


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Jewelz1313 4 years ago from Branson, Missouri Author

Thank you gjfalcon

Much appreciated


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gjfalcone 4 years ago from Gilbert, Arizona

Having a son and daughter in law in the server biz places me in the 20% and over club. Y'all work hard and I think the reduced hourly wage is somewhat discriminatory. I don't get the logic behind being penalized for the opportunity to be rewarded for service above and beyond. Minimum wage except food servers, wtf?


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Jewelz1313 4 years ago from Branson, Missouri Author

Thank you,L.L. Woodard, I've worked at places like that and it's understood that a tip of that equation is acceptable and welcome. Serving a cup of coffee is just not that hard to do. And it is nice that you recognize that time spend in that area is valuable as well.


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L.L. Woodard 4 years ago from Oklahoma City

Anyone who works as wait staff gets a tip of the hat from me. It's a tough way to make a living. I agree with the figures you've provided as to suggested tip percentages.

I make an exception when I visit my favorite local restaurant where I go to have coffee and conversation. I may sit there for an hour or more, but have nothing more than coffee. I leave a tip at least equal to the price of the coffee because I've taken up the table and the server's time (for refills).


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Jewelz1313 4 years ago from Branson, Missouri Author

Yes, I have seen those types of servers as well and agree that it is very important to give your customers the best service you can. My main objective was to educate the customers who think 10% is a good tip. And help people recognize just what servers go through and what they actually can and can't control. Thank you for your input.


geordmc 4 years ago from Beliot, Wisconsin

As someone who has cooked professionally, I have seen servers get abused by customers and it usually ticks me off. However I have had servers that are so bad they might get 1 cent as a tip with a note telling them to find a different line of work. It just depends on the attitude of the server and how well they pay attention to their customers.

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