What's Going On With Goodwill Industries?


All merchandise is donated. . .

Goodwill Industries and this author have been close friends for several decades. Between us we’ve dressed a family, furnished homes, equipped kitchens and shared a gadzillion gadgets. It’s a friendship based on economics, charity and well. . . good will! I’ve shopped Goodwill in several states, large metropolitan areas and small towns and always found at least one bargain I just couldn’t resist. On some shopping adventures at Goodwill I’ve left the store after spending only two dollars and others I’ve had to take a pickup truck to haul my bargains home.

Well, “ain’t that just grand?” Yeah, it was. . . until recently. Quite by chance I’ve had the opportunity to shop various and sundry Goodwill Stores in differing locations these past few weeks and for the first time in my long and illustrious bargain shopping career; I’ve come away empty handed and disappointed. The reasons are many and varied. Probably first and foremost is the “new” pricing policy – if indeed that’s what it is. We’re all aware everything under the sun now costs more but one can only wonder at the logic Goodwill Industries is now employing to price their merchandise.

Everything Goodwill puts on their shelves was donated by some generous soul that had too much, didn’t want the item or found they had more “stuff” than space. Donations range from slightly used candles to incredible Persian rugs and upscale furniture. The donations are ongoing and never cease. Goodwill also hires the handicapped and persons that otherwise might not be able to find employment – which is a very good thing. The concept of Goodwill Industries sounds like a win-win situation for everyone including the shopper – and for a while it was!

It now takes a "bundle" to shop Goodwill!
It now takes a "bundle" to shop Goodwill!

Add a dollar and buy new. . .

My last shopping trip to Goodwill Industries was in a brand, spanking new, big Goodwill operation and was far less than successful or satisfying. One’s first impression upon entering the new facility is not that of a “second-hand” sort of place but a cheap, close-out, new merchandise facility. Every kind of display imaginable to mortal man is evident and appropriate NEW merchandise is beautifully displayed. Now, for an old Goodwill shopper like me I’m wondering what’s going on. If I wanted new merchandise I’d go to a retail store that specializes in that sort of thing and be done with it. The other side of that coin is the new merchandise Goodwill has (obviously donated by retail stores paring down their inventory) is priced very little less than one would pay retail for the item.

I found used, small appliances to be non-existent and things like a comforter and shams (which were used) were priced anywhere from $50-$75! That, dear hearts, is not a bargain to this shopper. Ladies shoes (which used to be gently worn) are now either ragged and worn for $10 or new and priced at $40 and I’m not interested in those either. If I’m going to pay $40 for shoes – it’s going to be a new pair!

Used blue jeans were at a minimum of $9.99 and some were not what I’d call “wearable” as they were even beyond the “tattered” look the kids like. T-shirts were in the shape/category I’d use to paint or do yard work in and they were priced at a $4.99 minimum. Fact is, I didn’t find anything in the store – in the way of clothing – that was less than $4.99.

As to the people working in that store – I didn’t see anyone that couldn’t have secured employment in a retail setting anywhere, anytime! They all spoke pretty good English, seemed physically capable, were rude, disgruntled, non-helpful and seemed to resent a potential customer inquiring as to any of the merchandise, etc. In other words they acted like most (not all, mind you) employees in most stores one shops today. They were on the time clock, were going to do as little as possible, and had little or no interest whatsoever in being courteous or helpful. Those persons stocking the place (with all new merchandise) could have cared less if they were in a shopper’s way or not. They remained on their ladders, parked their carts in shoppers’ paths and acted like the few customers in the store were invisible.

For a fact, Goodwill Industries has moved on, up and away – away from the people who used to frequent their stores to buy or just peruse, upped their prices to a ridiculous point -- which certainly couldn’t (in anyone’s mind) be considered a bargain and it seems no longer values customers at all. After one reaches a certain age there’s always the possibility one has become more sensitive (another word for that is “crochety”)! I don’t think that’s the case here as I didn’t speak to another soul while I was IN the store, asked no questions, and didn’t buy a damned thing! I was, however, watching everything that went on around me!

Goodwill Industires actively solicits donations. . .
Goodwill Industires actively solicits donations. . .

Another one bites the dust. . .

I shopped for probably 45 minutes, became discouraged and took my basket back to the front, parked it and walked out the fancy glass doors with three other ladies who had just done the same thing. My inquiring – or nosy – mind took over and as the three of us departed and the doors closed behind us, I just stopped and asked a question. “Are you ladies as disappointed as I am in this store?” All three immediately stopped and in unison said “YES!” Thereupon we briefly visited, as those of like mind are inclined to do, and all of us expressed the same feelings – “what happened to our old, standby Goodwill Industries?” We were a mixed bag as to age as there was a young mother with a baby on her hip, a college student, a secretary on her lunch hour and I represented the “over the hill gang” but any one of us could have spoken for all of us. We were just plain disappointed!

To a person – we agreed – this was our last shopping trip to Goodwill Industries as it was no longer filling the needs of those persons who must shop on a very small budget. We could all go to any retail store, add one to five dollars to the prices we’d just seen and have new merchandise – so, why shop Goodwill? We didn’t visit long and didn’t have much in common but the common denominator among us was we wouldn’t be wasting gas driving to a Goodwill Store only to be disappointed.

No, Goodwill Industries isn’t the pleasant, friendly place I used to shop for bargains. It’s turned into just another money-grubbing, dollar-type store with second rate new merchandise and very little “used” stuff. The floors are spic and span and shine like new money. The windows are polished and professionally decorated. The parking lot is huge and very customer friendly – but the folks who work inside are not.

Just to put an exclamation point to this “Goodwill Review” – as again, I didn’t say a word to anyone in the store while I was shopping (but just listened and looked) -- I can’t claim anyone was rude to me personally. I can’t say that for a couple of other customers who made the mistake of making an inquiry to Goodwill employees. Bottom line is – looks like another American pastime – shopping Goodwill – has bitten the proverbial dust.

It appears corporate America has struck again. The powers that be in marketing have injected their ideas, employees and business patterns into the mix and kind of like Sears and J.C. Penny – things ain’t never gonna be the same again.

Oh, well, looks like garage sales are the last bastion for us “war-horse” bargain hunters. I know at least four of us who aren’t going to shop at Goodwill anymore and I, for one, am very, very sad about that. Truth is, bargain shopping appeals to people for various and sundry reasons. For me, it all boiled down to the loving of the game – and it appears the Goodwill Industries game is over!

Copyright©2013 Angela T. Blair – All Rights Reserved

Shopping Goodwill Industries

Who among us shops at Goodwill Industries?

  • I shop at Goodwill Industries all the time
  • I occasionally shop at Goodwill Industries
  • I used to shop Goodwill Industries but no more
  • I've never shopped at Goodwill Industries
See results without voting

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Comments 64 comments

Pamela N Red profile image

Pamela N Red 3 years ago from Oklahoma

I think it's partly because "vintage" shopping as become all the rage among college kids. They like the lived in look for clothes and DIY shows give ideas for reusing old things.

Unfortunately, it's made it difficult for those on a budget plus some of the things they do to antiques makes me cringe.

Patty Inglish, MS profile image

Patty Inglish, MS 3 years ago from North America

I think we have very few Goodwill stores left in my town. In my Central Ohio area, Volunteers of America is also cornering the market on vintage and used items. They opened several storefront donation sites two years ago and in the last year, opened several huge stores. The prices are low and weekly and monthly sellouts let shoppers can get even new clothing items for 50 cents. My only problem with then is that after the first month in business, the stores begin to smell rather bad.

The VOA nearest me had an industrial washer and dryer in their back room running all the time, so they must have been washing some of the donations, but after six months the washer/dryer disappeared. And the air smells dirty, so I no longer go there very often.

Jack Burton profile image

Jack Burton 3 years ago from The Midwest

Our local Goodwill was our favorite shopping place until about six months ago. They jacked up the prices beyond belief. I was looking at a rusty, old thin skillet that they had for about $5.00. The thing would not have brought 50 cents at a garage sale.

I haven't been back since.

WillStarr profile image

WillStarr 3 years ago from Phoenix, Arizona

We just today donated a van load of stuff to Goodwill. Now I'll have to go check them out.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Pamela N Red -- good points -- perhaps as bargain shopping has spread among the prices have gone up exponentially! Always appreciate your good comments! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hi Patty -- glad to hear there's still bargain shopping that's good in your area. Perhaps if I lived in a more metropolitan area there'd be more opportunities for me to find the good ones. I totally understand your comments about the "smells", etc. that go along with lots of bargain shopping as I've marked out some places for that very reason. Always glad when you stop by -- thanks! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Jack B. -- we're definitely on the same wavelength. Junk is junk no matter where it's being sold! Thanks for stopping by! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hi Will -- last spring I donated a pickup load to Goodwill -- don't know if I'll do that again or hunt up the Salvation Army stores as I understand they're still selling stuff at reasonable prices and appreciate their customers! 'Preciate you commenting on this one, my friend. Best/Sis

Deb Welch 3 years ago

Was this only the one store in your area you found this unfavorable experience? Many stores are different in many different places. I don't usually lump the whole kit and kaboodle into a hole unless it has been proven many times over. I have had good and bad experiences with GW stores and I still donate regularly.

Sorry to read of your downright dislike of their business. Salvation Army Thrift Stores & American Veteran's Thrift Stores, we have here as well - they get a lot of customers.

WillStarr profile image

WillStarr 3 years ago from Phoenix, Arizona

You know, I have always really liked the Salvation Army because they have the best reputation of all!

Thanks for the reminder, Angela.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hi Deb Welch -- as I travel a lot for business (and usually have a bit of spare time along the way) I've stopped in probably 15 GW stores over the last year -- they've always been my favorites. It's my experience that their new business/marketing style is nothing like what GW used to be -- and I know all things change. I've found, however, that GW is no longer a bargain store but a store that carries new merch donated by retail stores (so they can write it off). I'm personally disappointed in the change but others may like it fine. Appreciate your comments so very much. Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Will -- I love Salvation Army stores as they're still the "bargain" stores they promote themselves to be. Unfortunately, I don't have one in my near vicinity -- wish we did. Thanks for stopping back by! Best/Sis

poetvix profile image

poetvix 3 years ago from Gone from Texas but still in the south. Surrounded by God's country.

I thought it was just going on around here, as for the over pricing. You and I are in different parts of the same state and I'm seeing it here, too. I have loved Goodwill for years. They hired my developmentally disabled cousin after Katrina blew down the casino he had worked in back home in MS. Goodwill has the contract to buff the floors at a local base near him and that is what he does now.

I'm really mad as all hell about what they did to him. They overworked him to the point his SSI benefits have been temporarily cut off. It's not much, and family will make up the difference, but I couldn't believe they did it to him. They played on his good nature again and again telling him if he didn't work overtime they might loose the contract knowing how it would mess up his benefits. He got high blood pressure over the stress of the whole thing. My aunt took care of it with a personal visit to the management that best never need be repeated or I will be the one doing it. I don't know what's going on with Goodwill, but I'm glad I'm not the only one seeing it. Fantastic article!!! Up, awesome, beautiful and interesting. Sadly, nothing funny about the situation.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

poetvix -- yeah, I've heard some horror stories about how GW employees are treated although from a distance. There's something that's changed drastically with GW and your information indicates to me it's not just what they're selling for how much but the whole orgaization in general. I hate it as I've always admired and supported GW. Thanks for your commenting! Best/Sis

suziecat7 profile image

suziecat7 3 years ago from Asheville, NC

Lately I've been shopping and donating (books, books and more books) to the Salvation Army thrift store that recently opened nearby. I'll have to check out my old Goodwill haunt. I was unaware that their pricing policy had changed.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

suziecat7 -- do check it out when you have time. I'd like to know if the changes I've experienced are just in Texas or nationally? I've always been a huge fan of Salvation Army, too -- just don't have a store close to where I live but sure visit them when I'm on the road. Thanks for stopping by -- Best/Sis

Deb Welch 3 years ago

Angela - The Goodwill Stores I have shopped in were all quite different - I believe the one in SC was the best. I find here in NY the stores are not the cleanest or very organized - yet - the personnel seemed normal enough. Many stores have gone by the wayside whereas Salvation Army Thrift Stores are still thriving. The Donation Centers for GW have very nice workers on-board and always ask if you want a receipt. It is too bad they can't correct their problems. Have a nice week ahead.

lrc7815 profile image

lrc7815 3 years ago from Central Virginia

Angela, what a great hub and one that needed o be written. I have lost my warm fuzzies about Goodwill too. I love your direct writing style and wit and you were spot on with this one.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hello Deb -- yes, as a lifelong customer of GW I'm sad about their new "model", too -- hope it's just in Texas and not nation wide! Thanks so much for commenting. Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

lrc7815 -- thanks for the kind words and comments. I, personally, feel like I've lost an old friend since GW changed its direction -- wonder if they know how many customers have marked them off the bargain shopping list? Best/Sis

lindacee profile image

lindacee 3 years ago from Southern Arizona

I haven't been to Goodwill for at least six months. I am curious if the phenomenon you describe has occurred here. I'm going to check it out soon (I am on the hunt for "new" scarves to dress up my wardrobe). I have been to Savers lately which I find to be a complete ripoff. Thanks for the heads up, Angela! :)

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

lindacee -- hope your trip to GW is fruitful -- wish mine would have been as I've always been a real fan and shopped them for years. I don't know if we have a Savers here as I'm unfamiliar with them -- always appreciate you stopping by! Best/Sis

lambservant profile image

lambservant 3 years ago from Pacific Northwest

Our Goodwill store also looks like a department store with nice displays and high prices. I go to Target and get better bargains on their clearance racks. I live in the pacific northwest. In my little small town we have a tiny little 2nd hand store called the Angel Guild. It's run by volunteers and all money made is given to local charities. The Angels (workers) are passionate about their little place of bargains. I can go in with $5 and come out a happy camper. They do it for the sheer joy of blessing their community.

The nearest Goodwill store is in a town full of high income people, a very trendy place and that is who shops there. I refuse to go there.

breakfastpop profile image

breakfastpop 3 years ago

I don't have any experience shopping at Goodwill but I do have experience trying to donate to places like the Salvation Army and other charities that are supposed to help people. When I called to donate 2 couches and a large comfy chair, I was grilled. The Salvation Army wanted me to know that they won't accept anything that is not in perfect condition. The same thing happened over and over again. Now I just put my stuff at the curb and whoever wants it takes it. Someone always does.

PegCole17 profile image

PegCole17 3 years ago from Dallas, Texas

This is a wake up call for me, Angela. I've been a loyal GoodWill shopper for decades. Like you, I clothed my family, furnished my house, equipped my kitchen. Why, I still have a griddle that I bought there years ago for 35 cents - use it all the time. And a lovely antique mirror ($7.00) which they had painted bright yellow. (I removed the paint and it was beautiful.) I noticed a change a few months ago when I tried to donate a small end table and they wouldn't take it! Really! Nor would they take my working TV when I replaced it with a newer one. Could not believe it. But as we all know, things change. Fortunately in my area we have several no name stores that help the homeless and have some remarkable bargains. I still love the treasure hunt.

Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL

I agree. I used to shop there for bargains, but their prices have become out of control. I still donate on occasion, but I prefer to give my stuff away for free.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hey Poppy -- yes, I understand most places that accept donations are getting very selective and like you, I'm not going to pass a test to donate to them. I've been a "curb" person for the last couple of years and the stuff always disappears before dark -- so someone out there still needs stuff that's not always perfect! Appreciate your comments -- your experience matches right up with mine! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

PegCole17 -- yep -- bargain hunting is definitely "loving of the game" and I'll probably be at a garage sale when I drop dead -- LOL (hope not soon). There are definitely changes taking place but like you said -- everything does change. In the case I don't think GW has changed fvor the better. Thanks for stopping by as always! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Sunshine625 -- giving for free is always a good idea and I've done a lot of it in the past and still do -- especially now that one has to pass a test to donate items to charity! Appreciate your comments muchly! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

lambservant -- how wonderful that you have a "bargain spot." We have a Lutheran Church here in my little town that works like the place you described -- and it's a sheer joy to donate to them and shop their merchandise. Their prices are reasonable and everyone there is very enthusiastic to help customers. I think they always do a land office business as they price things so reasonably -- and consequently they're very blessed. Always appreciate you reading and commenting! Best/Sis

Nell Rose profile image

Nell Rose 3 years ago from England

Hi Angela, as someone who has bought and worked at one of these sort of shops, charity shops in my town, I know where you are coming from. Some of them charge so much money I could buy a new T shirt, dress etc brand new from a big store. Drives me insane. Saying that, the one charity shop I worked for has a saleswoman who insists on putting up the darn prices, for some reason she believes its her shop! On clothes etc, she prices way too high. I got mad and changed the tickets sometimes! lol! but she told me off. When she wasn't working however, I used to get discounts for everybody! a coat for 2 pounds? 3 dollars? yep! oh you want those kids toys? 50 p! half a dollar! haha! got my own back good and proper! great hub, and so true, nell

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hi Nell Rose -- love it -- just love it -- you did the right thing and just the thought of it gives me great pleasure right along with you. I don't know w hat "bargain" stores over here are thinking 'cause they sure ain't bargain prices. Always appreciate you so much -- Best/Sis

rose-the planner profile image

rose-the planner 3 years ago from Toronto, Ontario-Canada

Hello Angela, I find it interesting that I came across your hub regarding this topic today. I was in Florida last month and they had just opened a "Goodwill Boutique" in Fort Myers. Their concept is to sell used designer items such as handbags, clothing, shoes etc.. My husband and I were absolutely shocked because we were watching the news the day they opened and the lineups to get in were insane. So you're absolutely right, they certainly have changed directions. Great article! Thanks for sharing.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

rose-the-planner -- appreciate you sharing your experience with us. I am very disappointed as I like the GW stores like they "used to be!" Best/Sis

Au fait profile image

Au fait 3 years ago from North Texas

Does sound like things have gone downhill at Good Will. They do still hire a few people who are handicapped, which I know from job coaching, but I also know some of the people hired could, as you say, just as easily get a job pretty much anywhere.

Meaning no disrespect, but I shopped Good Will several years ago and I was looking at men's shirts. There was a huge selection in all sizes, colors, styles, etc., but I noticed they were all the same price, even the ones with missing buttons, tears, staines, etc., and that's when I stopped going there. I believe the shirts were priced at 2.99 at the time. It's been a while.

Anyway, I have always preferred yard sales. One can look through a lot of 'stuff' before finding something useful, but the prices are better and sometimes it's bran new stuff, especially right after Christmas when people are getting rid of the things they were gifted but don't want.

An excellent hub Ms. Angela, and I enjoyed reading it and getting better informed about what's going on. I do agree that it's a shame Good Will is going this way because a lot of shoppers have depended on them over the years. We really don't need another Dollar Store or Big Lots.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Au fait -- amen on more Dollar Stores or Big Lots. Like you, I remember when there were some $2.99 things at GW and also some dollar items -- guess that day's long gone. Appreciate the visit and the comments! Best/Sis

Sheri Faye profile image

Sheri Faye 3 years ago from Chemainus. BC, Canada

I am so sorry to hear about this. Goodwill was a lifesaver when my sons were young and I was broke. Great hub.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hi Sheri Faye -- hopefully this is just happening in my area -- like you, I've always depended on GW nearly like an old friend! Appreciate your commenting! Best/Sis

alocsin profile image

alocsin 3 years ago from Orange County, CA

I was wondering about that, Angela. I love going to thrift stores and use to haunt my Goodwills regularly because of the bargains. Recently though, the stores have been nicer but the prices out of line, so, like you, I usually don't buy anything. Once in a while, though, they have fantastic sales, which make things a bargain. Voting this Up and Interesting.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Glad we agree, Alocsin -- I've been a GW customer for many years but decided my last trip was my last! Appreciate you commenting! Best/Sis

faythef profile image

faythef 3 years ago from USA

It is happening in my area as well..I miss the old good will.

Barbara Kay profile image

Barbara Kay 3 years ago from USA

Our Goodwill is the same as far as prices. I no longer buy clothing there, because for a dollar or two more I can shop the sales or clearance racks. Since I haven't visited for about a year, I can't say if it is new stuff. The employees here were always regular people and not handicapped.

I try to donate my used clothing etc to the store that supports the homeless shelter. We just noticed that they went out of business though. It must be they weren't making enough money. Now to find someplace else.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

faythef -- don't know if it's nation wide or not but seems to be so. Thanks so much for commenting! Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Barbara Kay -- I know what you mean. I had a truckload of stuff -- good stuff to donate to GW after an estate sale. When I called them they let me know in no uncertain terms they weren't interested -- so, I'm looking for a new place to donate, too! Best/Sis

Dim Flaxenwick profile image

Dim Flaxenwick 3 years ago from Great Britain

This sounds like yet another shocking change to a brilliant original idea. If wasn't broken , why try to fix it? By making it unreachable for the poor, and sad for most of us who like a bargain, don't like waste etc.

Fabulous article. Thanks for writing it so well.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hello Dim -- thanks for the kind words! Obviously, I'm tremendously disappointed in my LAST Goodwill trip -- an era for bargain shoppers has indeed passed. We agree, the original idea was superb -- so sad it's over. Best/Sis

torrilynn profile image

torrilynn 3 years ago

I agree with you about Goodwill. I feel that it is slowly becoming money hungry and not caring about the people and what we can afford. it is quite sad. Voted up and shared.

smw1962 profile image

smw1962 3 years ago

I don't live in a town with a Goodwill store so I don't get to go very often. I did, however, get to go to one a month ago and war surprised at how much everything cost! The one and only employee which I saw was totally uninterested and a little rude when she checked me out. You're right, it is a sad situation.

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

torrilyn -- thanks so much for commenting -- the situation with Goodwill is rather sad, really -- there was a time they not only helped their customers but their employees. Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

smw1962 -- you summed up the whole situation nicely -- I found the same to be true! Appreciate you commenting. Best/Sis

Lastheart profile image

Lastheart 3 years ago from Borikén the great land of the valiant and noble Lord

Blessings Angela

For the first time in my life I went to Missouri a month ago and found out about these Good Will. Since it was the first time I was really impressed. I came back to Puerto Rico telling everyone about them. We are even planning to go shopping for a weekend and come back fulled of their items.

I read your hub and...wow...the blue prince in Good Will turned into a frog. My husband knows about them and I am pretty sure he did notice what you are bringing up.

It is sad to know about your disappointment. Perhaps it is a good idea to let them know, the feelings of their costumers.

I am sharing this hub to see if the voice is spread. Hugs sister!

Froggy213 profile image

Froggy213 3 years ago from On A Mountain In Puerto Rico

I have found that it really depends on the store you visit. There are many stores in the St Louis area, but many of them have terrible items. I did notice prices had risen when Lastheart and I were there last month--but I still picked up a pair of "like new" Nike tennis shoes for $12. these were $80 shoes. I hope Goodwill doesn't change for the worse anymore though--they need to keep the prices low.

stephanieb27 profile image

stephanieb27 3 years ago from United States

I went to ours a week ago and walked away disappointed. The racks were very bare. I was guessing it had to do with the recent news about how the employees are treated. Our prices have not changed though!

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Hello Lastheart -- thanks for your astute comments -- I'm really disappointed in the turns GW has taken and am really hoping they re-think their most recent changes as they're a worthy organization. Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Froggy213 -- glad you found a bargain at GW -- there's still some there! I, too, hope they re-think some of their current policies so we can all continue to find a bargain there now and then. Thanks so much for commenting. Best/Sis

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

Stephanieb27 -- sorry you were disappointed, too! Hopefully, someone in their management team will re-think what's going on and it will again be the GW we've always known and loved. Appreciate your commenting. Best/Sis

MsDora profile image

MsDora 3 years ago from The Caribbean

This is sad for me. I've been in the Caribbean for almost a year and my plan was to travel light on my return trip to the USA --leaving most of my stuff behind and shop Good Will when I get there! Now I have to rethink! Thanks for the warning. Voted Up!

Angela Blair profile image

Angela Blair 3 years ago from Central Texas Author

MsDora -- yep, things have changed -- at least at the Texas GW's -- and I've had comments that indicate there's been a change nationally. Sad for us bargain shoppers for sure! Appreciate you commenting -- happy traveling on your trip back to the U.S. Best/Sis

oceansnsunsets profile image

oceansnsunsets 2 years ago from The Midwest, USA

You share an interesting perspective, being a long time shopper of Goodwill. I like to go to another thrift/consignment shop I know of, and have made a little money there actually. I have another thrift store I like to go to for neat old books on all kinds of topics, etc. I didn't usually tend to go to Goodwill for whatever reason.. Lately, I stopped by a couple of times, and I saw some of the same you describe here. What an incredible idea for the person who came up with selling items they got completely for free! All that said, you can find some great things, because when people are crazy busy, and just want to drop stuff off, Goodwill is a good "go to" store with people ready and willing to take your donations for free. We had one torn down near us, only to be building a grander one in its place. This isn't far from another brand new, very nice Goodwill store. They are very busy places. I guess I am glad they are there for the community, and people can go to find a jacket for when winter hits, or clothes for a new job, etc. Life is expensive and people like a good deal.

Angela Blair profile image

Angela Blair 2 years ago from Central Texas Author

oceansnsunsets -- thanks so much for your comments -- and I agree with you -- Goodwill has been an asset to communities for many years. I'm just finding now that prices are higher and a lot of their merchandise is new (donated by dept. stores, etc.). I think it's another case of missing the "good old days" when merchandise was cheaper everywhere! Best/Sis

Pay It Forward 23 months ago

I totally agree with those that are upset with Goodwill. The one in our town is outrageous in prices, the donations are down and goods are actually being recycled from other local Goodwill's. There is a wonderful resell shop on our town now called "Pay It forward Ohio". It is also a non-profit that takes donations but they will trade clothing for clothing, books for books, baby items for baby items. They do layaways, payments on items that you take then pay on, trades, and even barter. I have never seen a store like it. I love it! I think every town needs one.

Angela Blair profile image

Angela Blair 23 months ago from Central Texas Author

Pay It Forward -- thanks for your comments. Sounds like you have a real jewel of a store in your town. I don't have a Salvation Army store that is handy for me but I understand they're still reasonable. . . BUT. . . it's obvious, time they are a-changing! Merry Christmas! Best/Sis

GusTheRedneck profile image

GusTheRedneck 21 months ago from USA

Howdy Angela - It may be that the folks who run the (fairly) new Goodwill Industries Computer Works store here in Houston read your very well written and very critical hub here. A friend of mine and I bought some refurbished computer stuff there last week and it was well-restored, up-to-date computerwise, and very modestly priced. Interesting that several T-shirts where you shopped were together more costly than the nice tablet computer on which I scored...

Gus :-)))

Angela Blair profile image

Angela Blair 21 months ago from Central Texas Author

Gus -- good for you -- perhaps things are improving and nothing would please me more. Goodwill was always my "go to" place for bargains and I'd love to think they've gone back to their original scenario! Thanks so much for commenting and the update! Best/Sis

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