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James E. Vance Jr.
2800 Shamrock Dr. (704)-968-xxxx
Charlotte, N.C. 28205 jayvann@hotmail.com
Core Competencies
Networking
System Analysis
Help Desk operations
TCP/IP
DHCP/DNS
End User Training
Preventive Maintenance
Active Directory
Voice over IP Essentials
Loss Control/Risk Management
Network Installation
Scheduling Tasks and Milestones
Project Co-ordination
Client-Server Technology
Multilevel Project development
Technical Support/ Live Support
Software
Windows XP
Server 2003
Lotus Notes
Hummingbird
Windows Vista
MS Word
Excel
Visio
Safe-boot
Pc anywhere
Connected
Citrix 9.15
Permeo
Remedy
Sap
Cisco Security Agent
Desktop DNA
Ghost 11
Belarc
MRO
Active Directory
Networking Technologies
Operating System Upgrades
Virus Protection
VPN Client
Vantive
Cisco Client Manager
Hardware
Cisco routers
Switches
Servers
PC hardware
Cabling
Routers
Hubs
LANS
UPS
Laptops
RAM
CPU
RJ-45
Punchdown Tool
Hard drives
Printers
Wireless Technologies
Remote Technologies
Hardware Upgrades
Hardware Troubleshooting
Installing Sun Fire V60x rack servers
Sun Fire V65x Rack servers
Slide Rail and Bracket kits
VOIP
Cisco 7960 VOIP phones
Experience
Sept. 2008 - Present
Bank Of America/ Contractor
VOIP Tech./ Support Specialist
Ø Actively participated in the largest VOIP project in U.S. history, personally installing over 6,000 Cisco phones in various Bank of America sites, and successfully completing all projects on time and within budget.
Ø Provided technical support services to 100-150 staff per day, including executives, assisting with CCMuser access, and application software operation, supporting swift and positive resolutions.
Ø Followed departmental procedures to configure, and install new Cisco products, maintaining corporate standards for system compatibility and user support.
Ø Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance, increasing skills and knowledge by an average of 15-20%.
Ø Surveyed sites, correcting any discrepancies between actual site and maps for deployment, and advised customers on necessary site preparation and planning establishing acceptance of new methods and standards.
Ø Reported on common problems and complaints, escalating network-wide troubles to specific user issues so SME, generating extensive programmatic growth.
Sept. 2008 – Sept. 2008
Wachovia Bank/ Contractor
Project Consultant/ Team Leader
Ø Managed development team specializing in the de-installation/ reinstallation of computer hardware and peripherals, setting clear expectations and deliverables.
Ø Established, monitored, and revised goals for the project team, successfully completing all projects on time and under budget.
Ø Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software, reducing the project completion time by a day
Ø Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities, reducing service and support calls by half..
Ø Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution, achieving a 100% success rate.
July 2008 – Sept 2008
McKesson Corp./ Contractor
Project Consultant/ Team Lead/Helpdesk Analyst
Ø Managed server implementation by performing, but not limited to, back up images of client laptops/ workstation hard drives insuring a perfect migration of data to an onsite server.
Ø Managed resources needed to implement the project and maintain budgets, successfully completing all projects on time and under budget.
Ø Oversaw initial system analysis, assessing needs and resolving any issues related to various application design and development; provided design and implementation of LANS/WANs, Fileservers and Workstations; developed end-user training and documentation of system; and customer support and service
Ø Maintained trouble-ticket system to record and track user calls and e-mails, supporting swift and positive resolutions.
Ø Carefully document all issues and/or potential threats to a successful migration resulting in less time spent resolving technical issues with migration and/or software compatibility issues.
Ø Facilitated weekly sessions and unit meetings to assess progress and resolve problems, supporting swift and positive resolutions.
Ø Reported on common problems and complaints, escalating network-wide troubles to Lead Technician that reduced the productivity loss due to the steep learning curve .
Ø Encourage multitasking of deployments lessening the over all time of individual projects and finishing ahead of schedule
Ø Successfully monitor the return of user data to new workstation/ laptop, inspect and/or assign user rights and permissions, mapped drives and domain, guaranteeing a successful log in and access to shared resources on the network.
Ø Prepared and sent expense vouchers to corporate office for payment and maintained internal ledger of all transactions.
Ø Proven ability to turn projects around that are behind schedule and over budget, setting clear expectations and deliverables.
Ø Devised flow charts and diagrams to illustrate steps and to describe logical operational steps of program.
July 2008 – July 2008
Dell Computer Corporation/ Contractor
Deployment Technician
Ø Monitored available disk space to ensure sufficient space for regular operations.
Ø Improved staff productivity and reduced outside training expense by conducting in house software training.
Ø Assigned user accounts and granted permissions to shared resources, assuring senior management of data protection resulting in a secure network.
Ø Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
May 2008 – June 2008
Smith Barney/ Contractor
PC Technician
Ø Successfully co-coordinated the migration of data from 15 old workstations to 15 laptops, in one night, resulting in no data loss or inconvenience to client’s busy schedule.
Ø Suggested and convinced client of necessity of laptop encryption, ensuring the security of client data.
Ø Delivered complete products to include thorough documentation and training materials.
December 2007 – April 2008
Wachovia Bank/ Contractor
XP Migration Specialist
Ø Provided technical assistance to Legal staff, assisting with network access, printing, and application software operation, successfully completing all projects on time and under budget.
Ø Actively contracted with the administration of a network of more than 2,000 workstations, spanning 4 locations, achieving a 100% success rate.
Ø Planned and executed the successful migration of over 200 desktop and laptop stations, diligently resolving compatibility issues as they arose.
Ø Recruited and trained network and desktop support technicians, expanding the number of deployments noticeably.
Ø Provided technical project management and advice to Legal Department head, maintaining strict data integrity, eliminating redundancy, and ensuring bullet-proof archival and recovery, supporting swift and positive resolutions.
Ø Configured software (Lotus Notes, Hummingbird DM, Laptop Encryption), according to each user’s permitted allotting, leading to enhanced performance.
Ø Conferred with staff, users, and management to determine requirements for new systems and modifications, minimizing non-productive or down-time due to lack of effective communication.
Ø Collaborated closely with Project Manager and Network Admin. to improve migration time by backing up data to server as opposed to external drives, resulting in improved security of data.
Ø Analyzed frequent problems and consulted with Training coordinator to design and offer training sessions resulting more problems resolved and addressed.
November 2007 – December 2007
Smith Barney/ Contractor
PC Technician
Ø Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution, successfully completing all projects on time and under budget.
Ø Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Ø Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
Ø Actively participated in the deployment of over 100 Dell workstations and 30 IBM ThinkPad laptops.
September 2007 – October 2007
Wachovia Bank/ Contractor
PC Technician
Ø Decommissioned all computers, printers, faxes, copiers, network hardware, telephones, card readers, switches, routers, ups, and servers for Wachovia bank.
Ø Tagged and labeled all peripheral cables.
Ø Reported the status of project to Wachovia, keeping them well informed of the over all progress.
March 2005 - Present
Creative Computer Solutions/ Owner
IT Consultant
Ø Prepared proposals and presented plans to Home Owners, and Small businesses, establishing acceptance of new methods and standards for creating networks.
Ø Managed resources needed to implement the project and maintain budgets, supporting swift and positive resolutions.
Ø Hired, trained, and supervised technical support staff that reduced the productivity loss due to the steep learning curve.
Ø Managed projects ranging from $1500.00 to $5,000.00, with an average project budget savings of 5 to10% under estimate and ahead of schedule.
Ø Performed in-home setup of computer systems and related equipment. Performed network integration and system tests. Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems.
Ø Honed development team into highly motivated, self-managed unit. Skilled at completing projects on time and within budget.
Ø Coordinated installation of computer programs and operating systems, and tested, maintained, and monitored computer system.
January 2001 – March 2004
Smartway Computers
PC Technician
Ø Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Ø Staffed newly formed Help Desk function to provide assistance to computer users via telephone and e-mail, successfully completing all projects on time and under budget.
Ø Diagnosed hardware problems with modems, printers, cables, or telephones, setting clear expectations and deliverables.
Ø Installed and configured XP and Windows 2000 (operating systems) workstations.
Ø Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
Ø Resolved customer issues and addressed complaints, exceeding customers’ expectations.
Education
July 2007- Present
University Devry - Charlotte, N.C.
Ø Pursuing a Bachelor’s Degree in Information Technology with an estimated graduation date of July 2010
June 2007 – August 2008
Tech Skills – Charlotte, N.C.
Ø Acquired an A+ Certification
Ø Successfully received the Network+
Ø Acquired MCP
Ø Additional training managing and maintaining a Windows Server 2003 Environment.
September 2005 – September 2006
Central Piedmont Community College – Charlotte, N.C.
Ø Began pursuing an A.A. in Computer Science
