hosting on HubPages
Dotservant.com website hosting services has been offering friendly and professional shared Linux based hosting since 2000.
All Cpanel Hosting plans support PHP MySQL, Ruby on Rails with a personalized support service. The company has imposed a strict rules to disallow 'canned' replies from helpdesk support, and require each and every support request to be handled in a polite and professional manner, with the aim to apply a complete fix to the issue within the first reply or if there is no immediate direct fix to the issue, provide a good alternative solution to address the hosting issue.
Each techincal staff is assigned with a small pool of clients to handle and the company encourage the technical staff to treat their designated clients as friends, and help them through their website issues, including simple program debugging to get the website running properly, or provide professional advice if needed.
Helpdesk requests are not permitted to pass around different technical staff, when a support request is designated to a technical support staff, he / she is responsible to find the solution to the issue or if help is needed, he / she is to seek help from higher level supervisors and then respond back to the client personally. This is to ensure clients are always attended by the same designated person at all times eliminating communication errors.
