Salespeople and Retail Workers: How to Deal with Difficult and/or Upset Customers

I used to work as a telemarketer, so I know that without fail, I was one of the most hated individuals in the Southern states. It's a tough job, but the most progressive aspect of it, is that you learn... keep reading →

Customer service. It’s definitely a lost art. Unfortunately, these days it can generally be more accurately described as customer disservice. But it’s a fixable problem. A little (un)common... keep reading →