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77Call Centre Survival Guide
Over the years I have worked as a Switchboard Operator, Switchboard Supervisor, Internal Directory Administrator,Corporate Finance Message Desk Administrator,Customer Service Agent for TV Licensing, NHS...
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78The best free firewall - Is Windows Firewall "fine" for a home user? The answer is "YES"
Windows Firewall attributionName - Hemanth Yaji - Copyrighted under Creative Commons Attribution-Non-Commercial 2.0 UK: England & amp; Wales License http://creativecommons.org/licenses/by-nc/2.0/uk The...
11 comments
59Navigating the Configuration Manager Feature Documentation
By: Carol Bailey I would like to echo Jeff Gilbert's post about how excited I am about our new documentation library for Configuration Manager 2007. It really does help to address those frustrations we've had...
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81Server Co-location Offering Hi Fi Job Opportunities
There are certain sectors of information technology which a majority of IT professionals still are ignorant of. IT corner is a feature series which deals with these sectors that even the people working in IT...
1 comment
70Introduction to Internet-based Client Management in Configuration Manager 2007
By: Carol Bailey "I'll have a quad-shot vanilla mocha half-fat latte with my company's latest applications, and the security updates I need to keep my laptop secure". Internet-based client management in...
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68How to Prepare Your Call Center Staff for eCommerce
You know you need to assess the equipment and technology needs of getting your call center ready for eCommerce. But what about your staff? Based on six years as a Call Center Manager, here are my top...
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56Help Desk Outsourcing And Its Benefits
By looking at the concept of outsourcing, it becomes clear that it is here to stay. The overwhelming benefits always make people think about this option. The popularity is increasing only due to those...
56Hosted-Predictive-Dialer-System
Save Money on your Call Center Using a Hosted Predictive Dialer No matter what the size of your call center you can benefit by saving money using a hosted predictive dialer. A hosted predictive dialer system...
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65All About Server Colocation
If your business has no previous experience with technical or IT infrastructure operations, handling the administration tasks of one or multiple web servers can be a daunting and...
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49Microsoft Nokia Partnership Benifits
Microsoft and Nokia announced partnership yesterday that makes Microsoft office and applications onto Symbian based mobile devices.This may be blow to RIM Blackberry,Apple and Google Android.As Nokia is...
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