1-10 of 11 hubssort by Hot Best Latest
80How To Give Great Customer Service
Whether you are running an online business, a service business, or a brick and mortar store selling physical products, practicing and maintaining quality customer service is the key to a successful customer...
5 comments
58Better Business Tips to Help Your Company Thrive in the Recession
Tough times call for drastic measures, and don’t mean the Draconian lay-off’s or cost cutting kind. Look, to keep the economy afloat, you have to spend money. Isn’t it better...
1 comment
72Guide to Customer Relations Management
In my opinion, as a consumer, more companies and businesses need to put more effort into customer service to ensure customer satisfaction and repeat business. If a business provides a good...
3 comments
49Chief Technology Officer - Roles & Responsibilities
PRINCIPAL RESPONSIBILITIES Executive Leadership Financial Management Strategic Alignment Professional Services Operations Human Resource Management MAJOR ROLES & RESPONSIBILITIES ...
0 comments
733-Part Business Phone Greeting and Closing
So many call centers and businesses spend a lot of time worrying about what the body of their calls (or meat and potatoes of a call) sound like, that they don’t often give a lot of attention to their...
0 comments
44Customer Relationship Management (CRM)
What is Customer Relationship Management? Customer feedback is necessary to improve quality goods, services and customer satisfaction. It is a concept used to gather information about customer needs,...
0 comments
51CustomerLoyalty
If the customer always comes first, then why does the average company lose 10 to 15 percent of its customer base each year? Based on survey reports, most leave due to poor service or a disappointing...
0 comments50The Customer Experience
Part of a successful business is to take the good with the bad, understanding what your customer’s wants is important in ensuring that you are in the know. At times a business will receive negative...
0 comments
50Mystery Shopping Program
Tomorrow Making Your Mystery Shopping Program Work 1. Correlate to other initiatives like C-Sat. 2. Post shops at the store. 3. Develop a diagnostic tool to help turn a "no" into a "yes." 4. Randomly shop a...
0 comments65
