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72Memoirs of a working cashier in retail
I have been a working cashier in a large grocery store for nearly eight years and have seen my fair share of bad customers, as well as good ones. The good folks that visit my store to shop are the blessing of...
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68INTIMACY - The New Business No No?
Just a little short one today folks (the blog, not me). I remember once being told by a close friend (who happened to be a professional marriage guidance councellor) that "intimacy was an essential part of...
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64BEST PRACTICES FOR 21ST CENTURY BUSINESSES
In writing about international trade and the ins and outs of this industry it is important to remember how important it is to maintain a quality image at home. In studying a grocery chain, Hy-Vee Food...
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67Guide to Customer Relations Management
In my opinion, as a consumer, more companies and businesses need to put more effort into customer service to ensure customer satisfaction and repeat business. If a business provides a good...
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59Personal branding for executives
Personal branding allows executives and all key employees to tell their story in the context of corporate goals.
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55Know What You Want and Be Ready!
Ever go to a job interview, and find that the interviewer seems hesitant or even confused? Or have you been 'recruited' by an enthusiastic person who wants to hire or partner with you on something, or who...
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57Mobile Customer Relationship Management
Mobile Customer Relationship Management has taken on a whole new business genre with the advent of mobile devices in which to advertise to customers products and services. Mobile indicates that the customer...
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54How to deal with a CSR
All of us have had to talk with a customer service rep at one time or another and I am sure most of you have encountered frustration, the runaround or plain dissatisfaction of getting nowhere! Let's take a...
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52The Meaning of Service
I'm fed up! Fed up with walking into a "superstore" and finding no one to help me with my purchase. Fed up of standing in a long queue at the bill pay counter while the cashier finishes her personal phone...
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55Business Commitments
By Andrew Faridani Commitment follows trust and is defined as 'an exchange partner believing that an ongoing relationship with another is so important as to warrant maximum efforts at maintaining...
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