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66Nokia Customer Care: Do They?
This week I spent a lot of time in my contact centre and shops listening to customers to understand their needs and desires and whether we are delivering on their expectations. While I was visiting my city location I walked past the Nokia...
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67Auto Responders: Why Every Online Business Should Have One
Looking for the key to business success? Auto responders should be the first associate in your small business.
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715 Reasons WHY You Should Have an Accountability System for Your Business
Having a group of people that have made the same commitment as you makes a powerful impact. Knowing that other people are striving for the same goals you have actually removes the fear of not knowing what to do or the fear of rejection. Sharing your...
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78The Importance of Customer Service to a Business
Customer service is an important part of a business enterprise because this is where customer complaints and inquiries are handled. A business enterprise will have no need for this kind of service if there are no inquiries or complaints made but this is not the reality of business.
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82Rude Encounters: The Vegas Customer
Ever since I moved to Las Vegas back in 2006, the question that I get asked the most by my family and friends is: "What's it like living there?" For the most part it is an awesome city to live in. I love it! It is literally open 24/7, but the...
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644 Tips for Dazzling Customer Service
According to a research study conducted by Tarp Worldwide, it costs 5 times as much to get a new customer as it does to keep an existing customer. Your number one focus as a business should really be customer satisfaction. Here are some tips for...
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65Small Retailer's Survival Guide: Five Tactics For Bringing Customers To Your Store
This article will present five marketing strategies you can use to coax your customers to return to your store. You may find that the following ideas cause a shift in the way you perceive your business.
75Customer Service_ 101
An individual gets hired and goes through the standard orientation and company training. Somewhere in that training is a customer service component. Maybe over time that component has been shortened, or training just brushes over it. For any...
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73The Grumpy Old man in me
Service providers like banks and some government agencies just don't deserve our money. This writer decides to let his frustrations out in this piece.
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74The Mantis Part 2
Hello, I just wanted to let you know as a follow up on my Mantis blog, I encountered a problem with my Mantis Tiller -Cultivator which was 9 years old April 23, 2012, so I checked around my local area for someone that might be able to help me out...
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