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63IS the customer always right?
My belief is that the customer is NOT always right, in spite of the popular saying. However, the customer always deserves to be treated right. For the customer is the reason for the seller's/supplier's...
8 comments
71Why IS the customer always right?
Behind the motto, "The customer is always right," is the idea that pleasing and/or accommodating even the most difficult of customers will result in yet one more satisified customer. With every satisfied...
2 comments
63Bringing Good Service Back
Service sucks today. Our country moves through time and good service is left farther and farther behind. The latest generation isn't even going to know what they have missed. Service is so dead now it's become...
12 comments
67the retailers side
Introduction - Let me tell you a story, a story of a guy, a smart guy who got into the electronics and white ware retail business because he was sick of being ripped off, bullied, ignored or simply misled by...
1 comment
90Why IS the customer always right?
I thought a lot about this while I was working in the sushi restaurant yesterday. I watched the interactions between the waittress and the customer. There are lots of times when the customer assumes the Asian...
5 comments
62How to shop smart - Customers right of return
How many times have you bought something to find when you get home it is has a problem, or not as advertised? It may not work as described or does not come with the all the attachments. You did your...
10 comments
