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89Why IS the customer always right?
I thought a lot about this while I was working in the sushi restaurant yesterday. I watched the interactions between the waittress and the customer. There are lots of times when the customer assumes the Asian...
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73Why IS the customer always right?
Behind the motto, "The customer is always right," is the idea that pleasing and/or accommodating even the most difficult of customers will result in yet one more satisified customer. With every satisfied...
2 comments
75How To Achieve Customer Sales & Service Satisfaction
A happy customer is one that is likely to give you repeat business. Are you offering the level of service and satisfaction that it takes for a loyal client base? Do you know how? Find out here How To Achieve Customer Sales & Service Satisfaction.
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58"Fortune is in the Follow-up" The Perfect Follow-up Tool
If you are in any type of business, you probably are familiar with the popular saying by Paul Getty (founder of Getty Gas Station), " the fortune is in the follow-up". But what exactly is following up? ...
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70How to Get Happy, Enthusiastic Repeat Customers on Ebay
What makes a buyer come back for more? With Ebay, it can be difficult to make a buyer return to your store. After all, if they're looking for an item won't they just look for the cheapest deal on the Ebay...
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63IS the customer always right?
My belief is that the customer is NOT always right, in spite of the popular saying. However, the customer always deserves to be treated right. For the customer is the reason for the seller's/supplier's...
8 comments
68Customer Relations Management
Businesses are questioning the value of customer service in these tough economic times. Economic critics are saying that because of the recession, price is king. These economic critics think that people...
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6010 THINGS TO KNOW BEFORE STARTING A BUSINESS
So you want to start a business? For many years, I’ve had people who have called me to help publicize a business. It has always amazed me that I have to turn down half of the people who need my services...
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43Unlocking the Value of Your Customers
One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the...
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58Mystery Shopping. How does it work?
A mystery shopper in general is someone who is paid to shop in a store or series of store. Often these people mainly women are paid by say a department store to shop and relate the experience in the form of...
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