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85Top Ten Telephone Etiquette Don'ts for Work from Home Call Center Agents
Top ten don'ts you should follow to ensure you provide superior customer service while adhering to the rules of telephone etiquette as a work-from-home call center agent.
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63Benefits selling - make it easy for your customer to buy
Benefit selling is an important part of the sales process. Also it is vital that you make it easy for your customer to buy. It is all too easy to make assumptions or work on the basis that the more choice...
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53Cold Calling...Do We Have To?
In any brainstorming session regarding unique and effective ways to get business, the ideas abound – advertise on the Internet, start an email campaign, develop a promotional products campaign, use bounce...
0 comments51Effective telephone selling is about 50% talking !
Effective telephone selling is about 50% talking ! Really. And yet how many sales people try to sell to you by doing 80-90% of the talking ? They have all these wonderful products and services they want to...
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58Cold Calling Mistakes
Credit to Dave-F Flickr. http://www.flickr.com/photos/frield/ Cold Calling Mistakes Introduce Yourself Last time I called a prospect and start selling immediately, but I didn't inform my name and my...
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57Cold Call Selling in a Warm Market World
Small business marketing advice for small town business owners A 30 year veteran in the marketing arena shares proven small business marketing strategies designed specifically for small town business owners....
2 comments61How to structure a powerful telesales call opening
Structuring a powerful sales call opening is worth spending a little time to get right. You will need to decide exactly what to say, I can’t tell you that, but it is a significant part of the sales call. ...
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64Call Center Training Programs
Stressful customer calls can lead to stessed employees, which can lead to decreased motivation and productivity. Don't let this happen to your business! Call center training programs have been found to...
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65Training to be a Work-from-Home Call Center Agent
Call center agents who work from home face the unique challenge of being trained virtually.
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