A WiFi Newbie with a Troublesome Compaq Presario CQ62

I recently purchased a Compaq Presario CQ62-219WM laptop computer. I found it at Walmart for around $348. I have used Compaq computers in the past and they have performed fine. Compaq has been owned by HP since 2002.

The computer has an Intel Celeron CPU and Windows 7 OS. The computer seemed fine when I first started to use it and I was happy with my purchase, which was about half the cost of my last laptop (and e-Machines model) which I purchased six or seven years ago.

With the brand new Compaq Presario, the first thing I noticed, after a few days of use, was that the space bar squeaked every time I pressed it, whether I hit it on the left side, the right side, or in the middle. The keyboard seemed to have problems too soon for a new computer.

I was new to WiFi, but enjoyed the new wireless networking experience, especially finding the random "hot spot" and getting "free" internet. But recently, while composing email online in AOL, they keyboard seems to miss letters when I am typing at my normal rate. If I type very slow then it seems fine. This is very frustrating because I must constantly stop, backspace, and add in the missing letters. Someone suggested I may have a virus (a keystroke logger) but I have not yet isolated the problem. This symptom makes the computer almost impossible to use. Has anyone else out there experienced this problem?

In addition, the DVD player does not work correctly. The device does not appear as an additional drive. However, after about ten tries at loading the DVD, the drive finally detects the disc and the drive appears as a valid device. Why? Again, is it defective out of the box?

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Typing problem update: This is definitely related to being online. I can open an off-line document and easily type at my normal rate. But composing email online is still a problem. Perhaps it has something to do with the Wifi connection speed?

DVD player update: I did some additional research on this problem and found that this is a common problem and may be related to a Microsoft Windows 7 security feature. I did automatic updates to Windows 7 very soon after unpacking the laptop. It is possible that it DID work out of the box, but the security update messed it up! I found that I can temporarily re-enable the DVD drive by performing the following commands:

Right click Computer
Click Manage
Click Storage
Click Disk Management
Click More Actions
Click Rescan Disks

At this point the drive will appear as a valid device. After a reboot, I have to rescan the disks again, which is not a very good permanent fix. I am still researching a better fix and will post it when found. The Windows 7 security feature might not recognize the old driver (dated 6/21/2006) of the HP DVD RW drive, model AD-7701H.

I did read the buyer reviews on the Walmart site. Some loved this model while others hated it. Not sure why there is such a variation!

PDXBuys

Before Rescan Disks: CD-ROM is not visible

CD-ROM is not visible.
CD-ROM is not visible.

After Rescan Disks: CD-ROM is visible

CD-ROM is visible.
CD-ROM is visible.

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Comments 6 comments

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PDXBuys 6 years ago from Oregon Author

I have allowed periodic Automatic Updates for Windows and the CD-drive problem has since cleared. Not sure exactly which update fixed it, but very happy it now works!


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PDXBuys 5 years ago from Oregon Author

The problem was still intermittent. Sometimes the PC would see the drive and sometimes it would not. Everytime I thought it was fixed it would act up again. This afternoon I downloaded an HP BIOS upgrade. Immediately afterwards the CD-ROM drive was visible. Let's see if THIS TIME it is fixed!


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PDXBuys 4 years ago from Oregon Author

Ok, this follow-up is very late, but this discovery is so strange I had to share it. You want to know how I get this silly computer to consistently recognize the DVD drive? I make sure I have a have a memory stick inserted into one of the USB ports! I can't explain it, but as long as the memory stick is there, the DVD drive shows up as a valid device. Go figure...


Chrissie 4 years ago

I have just recently purchased the same computer with almost the exact same problems with the typing as well as the DVDRW Drive only my computer doesn't have any problem listing the drive, or even what it is in the drive...getting it to read what is in it is another whole story! If I keep opening and closing it it seems to start up and sometimes can read all the way through, but it's almost like it gives out before it can finish reading the whole disc,,,,like it just runs out of steam and says..."that's all I am doing on that!" and stops. It won't play movies all the way through before it freezes them when it gets tired again and I have to open and close the drive again to get it to open it and then I have to choose the chapter it left me stuck at. Any ideas?


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PDXBuys 4 years ago from Oregon Author

Chissie - One way to troubleshoot a hardware problem is to swap out the DVDRW drive to see if the symptoms clear. Unfortunately this is more difficult on a laptop than it is on a desktop PC. So far, I have not had the courage to attempt it with my laptop!


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PDXBuys 3 years ago from Oregon Author

Another late update - The DVD ROM problem might be related to Apple iTunes. If you install iTunes, it will alter two registry values called UpperFilters and LowerFilters which may cause your DVD drive to not be recognized by your PC. Worth investigating as a possible solutions. Typically you will you use REGEDIT to delete those two values which were modified by the iTunes installation.

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