ATT U-verse vs. Time Warner Cable
Communications Giants Collide
The fight for dominance in the market for triple play services is one that has become extremely competitive in recent times. Cable companies now have stiff competition in the form of telcos that are leveraging fiber-optic technology to deliver what they consider to be a more affordable and dependable service. Two service providers right in the thick of things are AT&T and Time Warner Cable. AT&T’s U-verse is being rapidly deployed in new markets, but how does it really match up? Here is a comparison to give you some insight on where it stands against Time Warner.
On the surface, U-verse offers a myriad of features that make it hard to pass up. This includes a fully loaded internet service equipped with free anti-virus software, spam protection with SpamGuard, 10 free email accounts, and a personalized homepage. If you are TV fanatic, then the Total Home DVR is where it’s at. This innovative digital video recorder gives you the power to record programs on one TV and play them back on any set in your home. It also provides remote control capability that allows you to record shows from your PC or mobile phone. Picture-in-picture channel surfing, a customizable programming guide, and a suite of interactive applications show that AT&T is well prepared for the digital TV revolution.
Time Warner Cable
Fierce competition has forced cable providers to ramp up their efforts and those improvements are reflected in Time Warner’s impressive triple play offering. Time Warner delivers the goods when it comes to sports programming, on-demand options, and HD especially. The cable giant offers more than 100 high definition channels featuring popular options such as USA, The Weather Channel and ABC Family that are freely available on HD receivers. Time Warner’s digital phone service is pretty basic, but RoadRunner, its internet service, is definitely worth talking about. RoadRunner offers free wireless home networking, webmail and multiple email accounts, comprehensive parent controls, and a fully integrated internet security suite complete with a firewall, spam protection, and anti-virus software. As you can see, great features are plentiful regardless of what provider you decide to go with.
Customer Service and Technical Support
AT&T U-verse and Time Warner both have well designed support systems to help their customers rest a bit easier. By hopping online, you can access documentation that helps you diagnosis and troubleshoot issues related to your phone, TV or internet service. You can also obtain support over the phone whereas with most services, the quality depends on a number of factors. While we cannot guarantee that you will fall in love with the support provided by either company, we can tell you that Time Warner has far fewer documented instances of complaints and bad service than AT&T. However on the other hand, Time Warner Cable has been expanding its bandwidth throttling practices.
Reliability and Performance
BBB accredited since 1970, Time Warner is a seasoned company with tons of experience. We think this speaks volumes on behalf of its reliability. The cable service provider has an excellent reputation for blazing internet speeds and ensuring a very acceptable degree of availability. Despite AT&T’s long tenor as a telecommunications company, AT&T U-verse on the other hand, is a relatively new product with some kinks that need to be worked out. If you are someone who frequents the online forums, then you may have run across existing customers complaining of issues with picture quality, connectivity, and availability among others. Of course these are not problems everyone is experiencing, both it does speak to the immaturity of U-verse.
All in all, AT&T U-verse and Time Warner are two quality services capable of suiting the needs of most customers. Due to the experience factor however, Time Warner may be the most dependable option at this time. Should you decide to give U-verse a shot, try to take advantage of the 30-day money back guarantee - just in case you determine that the service does not live up to your expectations.
If you are evaluating the packages of both services make sure to check out this comprehensive Time Warner Cable and AT&T U-verse Comparison.