Can Verizon Wireless Answer Anything ? Samsung Reality Touch Pad Sound

Introduction

I recently wrote an article on how to turn off your Samsung Reality touch pad sound. The article will teach you how to shut off the touch screen sound, except it falls short in one area. How do you turn off touch pad sound when you are actually talking to someone on the phone?

A great fellow hubber mentions this in the comments.

Sure, it is rude to talk on the phone and text. I understand that. But I'd still like to keep the other person I'm speaking to from hearing the beeps as I touch the screen.

If I'm going to be rude, I may as well be courteous about it.

I can't even get rid of the sound when I turn off the master volume to "all sounds off"

You'l think "all sounds off" would actually mean, you know, "all sounds off", but it doesn't. Trust me. They keypad still beeps as I rudely punch in screen commands while talking to my mother or a dear friend or a person in dire need for my attention.

Contacting Verizon Wireless ... The First Time

Contacting Verizon whether for internet or wireless service isn't always something that I wake up for in the morning. I usually prefer to eat rocks or scrape my eyes. Their service tends to be read from a script and not always useful. That said, I thought I'd give it a try.

I emailed Verizon Wireless and explicitly told them in an email that I tried settings and tools - sounds settings - keypad sounds - off. I also told them I tried settings and tools - touch settings - volume level - off.

Their first email response they, of course, suggested that Verizon Wireless is not responsible for this sort of advice.

In other words, they would prefer me to contact the manufacturer?

So I'm thinking, "Eh... OK, you sold me the phone, data package, two year commitment, etc. and you provide no support for this phone?"

I mean, seriously, not even a car dealership does that.

That said, the customer service person did try to help me out. Remember how I told them I already tried settings and tools - sounds settings - keypad sounds - off as well as settings and tools - touch settings - volume level - off?

They of course repeated the same information back to me. Heck, they probably copied my email to them and pasted it into their response.

Second Email to Verizon

So, I followed up with an email explaining that I told them I already tried that method with no success.

Naturally, they responded with the same advice.  The sick part is, I somehow knew that would happen.

This isn't too far off from the dismal help you get from Verizon high speed internet :-)

In all fairness, Verizon did add that I could try turning off the master volume. This doesn't work either though.

They also referenced where I could find the phone manual..... which.... again.... is more or less reiterating what I've already tried to do.

My Appeal To You

I love the internet. It is the ultimate forum.  If you have any advise on this topic, I'd be glad to hear it.

I might be too hard on Verizon and could simply be missing a very simple handset command (quite possible, I can be a bit dopey).

Let me know if you have figured a way to mute your screen when talking on the phone.

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Comments 3 comments

tom  5 years ago

I just got my reality phone, can't figure out how to answer it, can't stop recording voice mail answer, I just wanted a damned phone !


tom  5 years ago

I just got my reality phone, can't figure out how to answer it, can't stop recording voice mail answer, I just wanted a damned phone !


TurtleDog profile image

TurtleDog 5 years ago Author

Sorry to hear that Tom! One thing you might have to get used to is 'swiping' off the screen lock on your Reality cell phone when it rings. My guess is that your phone is ringing but you can't see the "answer" button. This is because the screen is locked. As is rings, take your finger and rub it across the screen, this will 'open' the phone and expose the "answer" button.

The voice mail part I am not sure about.

Good luck!

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