Desktop Support Engineer Interview Questions and Answers

When you apply for a desktop level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency.

Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model or can also ask you fact-based questions to test your memory power. They can ask you questions on Desktop or Server level issues.

List of Probable Questions

  1. What are the types of operating system?
  2. Give examples of NOS (Network Operating System) and SOS (Server Operating System).
  3. What is the difference between FAT and NTFS?
  4. What are enhancements in Windows 2003 from Windows 2000?
  5. What are enhancements in Windows 2003 from Windows NT?
  6. What is Active Directory?
  7. List types of firewall.
  8. What is the difference between hardware and software firewall?
  9. Name the seven layers of OSI model.
  10. How to enable Firewall in Windows XP?
  11. How to disable Firewall in Windows XP?
  12. What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
  13. Explain ping command.
  14. Explain cookies.
  15. How do you boot the computer in Safe mode?
  16. What are the types of printer?
  17. Explain last known good configuration.
  18. What is disk clean up, disk defragmentation, device manager, and system restore?
  19. Explain the differences between USB port and Firewire port?
  20. How do you install a printer in Windows XP?
  21. What is a browser and name any 5 browsers?
  22. What is the difference between a serial port and a parallel port?
  23. What is a port number?
  24. Where is the HOSTS file located?
  25. Explain different RAID levels.
  26. Explain APIPA, IP address, and Subnet mask.
  27. Explain the difference between IP v4 and IP v6.
  28. How do you remove a virus from a computer?
  29. How do you make a computer run faster?
  30. What is attrib command?
  31. What is edit command?
  32. How do you copy a file or folder using copy command?
  33. How do you format the hard disk using command line utilities?
  34. Explain mkdir, rmdir, and chdir commands.
  35. Explain the types of hard disk.
  36. What is the difference between primary and secondary partition?
  37. What are the types of backups in Window OS?
  38. Explain the differences among differential backup, incremental backup, and copy backup.
  39. What is remote desktop?
  40. What is the difference between recovery console and automated system recovery?
  41. What is NTLDR file?
  42. How do you tackle "missing NTLDR file" error?
  43. How many bytes are there in MAC address?
  44. Name the range of Class A IP address.
  45. Name the range of Class B IP address.
  46. Name the range of Class C IP address.
  47. What is the default subnet mask of Class A, Class B, and Class C IP address?
  48. What is BSOD (Blue Screen of Death) and how do you overcome it?
  49. What is the difference between preferred DNS and alternate DNS server?
  50. What is the transmission speed of T1 carrier?

I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 (level 1) positions, you only need to do your basics well.

Answers

You have had the training, practicals, and stuff like that, now answer the questions in your words. Simply mugging up the answers will a be a recipe for disaster.

A quick Google search of the question will reveal all the answers. Surf for the answers and in the process you'll learn, and once you learn you won't forget at the time of the interview.

Practical Demonstrations

Besides fact-based questions you will also be tested on your practical skills. They could ask you to do the easy task of installing the operating system in front of them or even ask you to solve a problem faced by a user right there.

Last Word

Get properly dressed and don't excessively stare the receptionist (lol).

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230 comments

hashim 2 months ago

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Chandu 2 months ago

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Neelam 3 months ago

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Himanshu 7 months ago

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Jaleel 10 months ago

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Abhijeet Pore 10 months ago

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JT 14 months ago

Great questions if this was the 1980's. I have been a tech for over 25 years and now a manager of the IT Dept. I couldn't rattle most of those answers off in an interview setting. The most important thing is work habits and accountability. You can teach a monkey the technical stuff and I am not saying not to pose technical questions but much of the questions noted above are not relevant in a real world situation. Your best bet is to find old tickets that your IT Dept worked on, base your questions off those. How would the candidate handle those situations. Most common complaints of an IT Dept is customer service.


Naresh 14 months ago

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Akash Joshi 15 months ago

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manibalan 15 months ago

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Terry 17 months ago

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manohar 17 months ago

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JAYA RAM 17 months ago

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prajakta 17 months ago

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shriram Dwivedi 18 months ago

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Surya Prakash K. 19 months ago

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Anup Singh 20 months ago

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MANSOORVATTOLI 23 months ago

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