Downloading Pictures, Video, and Other Files from LG Xenon GR500 (or any LG Mobile Phone)

LG Xenon GR500
LG Xenon GR500 | Source


Have a lot of files in your LG GR500 mobile phone and would like to download them to a computer?  Are some of the files too large to e-mail?  This article will show you how to extract those pesky files stuck in your phone. 

For this particular cell phone, the LG Xenon GR500 does not require any special software or driver to communicate with a personal computer. However, it does require a micro SD card and USB data cable.

This cell phone is supposed to detect the phone's internal memory if there is no micro SD card. However, the results are unpredictable. With a micro SD card and USB cable, the phone should always act like a hard drive.

Transfering Files From the LG Xenon GR500 cell phone

In this article, the LG GR500 will be connected to a computer running with Windows XP. You will need a USB cable that fits with the LG Xenon. This cable can be found in your cell phone carrier’s store or website. It just so happens that one of the 4 USB cables in the “Data Kit For Samsung Phones” by DataPilot. Unfortunately, the LG Xenon users manual does not describe the name of the cable but it appears to be a micro B USB plug. A picture of the micro B USB can be found in

The other piece that is needed to transfer data between LG GR500 phone and computer is a micro SD card shown below as compared to an SD card. An SD card is about the size of a stamp.

You must insert the micro SD card in the slot on the right of the LG Xenon phone (if you are looking at the front of the phone).  Note: If you removing the tiny micro SD card can be a pain.  If you have small kids or people in the house with small fingers, they will have better success at removing the card.  The fingers just need to push the card down and the card should pop up halfway for you to remove the card.

On the right is the micro SD card.  The adapter is on the left is the size of a standard SD card shown for comparison.
On the right is the micro SD card. The adapter is on the left is the size of a standard SD card shown for comparison.

You must unplug the USB cable from the phone in order to select the mass storage option.

The LG phone must be set up to act like a mass storage device (like a hard drive) for the computer. To do this, a number of menu selections must be pressed.

First, go to the main menu on the LG GR500 phone shown below. You can make all your menu selections by pressing the icon on the phone screen with your fingers.

Select the Settings option.  The icon looks like gears.

Click on More.

Pick Connection on the More list.

Choose USB Connection.

Lastly, select Mass Storage.

From here, insert the micro SD card and then plug in the USB cable to the phone.

The phone will display a message that it is acting like a mass storage device (hard drive).

Windows XP should detect the LG Xenon GR500 phone and popup a list of programs to use for exchanging data between PC or laptop.  The most straightforward program is windows explorer.  With explorer, you can simply copy, cut, move, and paste files from the LG phone as if the phone was a hard disk drive.

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Comments 15 comments

Serena 6 years ago

This use to work for me, i don't know what has changed. It is still set as USB mass storage, and it has a micro SD card, however, when I plug the USB into my computer and connect it to my Xenon, it shows up as Removable Disk F yet it will not open. It says "Please insert disk into Removable Disk F'.

I have no idea what's going on, can anyone help?

Romian1 profile image

Romian1 6 years ago Author

Try turning off the phone and removing the micro SD card. Turn on the phone and insert the card. It's like starting from a clean slate. That may do the trick.

Mike 5 years ago

this article was a godsend. my screen broke but i was able to establish a connection using your pictures as a guide. THANK YOU.

Romian1 5 years ago

I'm glad it help. Thanks for the comments.

LGUser 5 years ago

my phone keeps saying it cant download any pictures to my computer

Romian1 profile image

Romian1 5 years ago Author

I'm going to have to retest this when I have the chance. I worked hard to make sure the instructions are plain enough that it would work for everybody.

VivBounty profile image

VivBounty 4 years ago from Canada

Hi Romian1,

Thank you for this hub. Well written. I tried to retrieve my text messages this way with no success.

Windows Vista Home Premium finds the Mass storage device, shows some files but there is no file with Text messages. Only pictures and videos from my phone. Is there a way to transfer my text messages from my cell phone to my PC?

Romian1 profile image

Romian1 4 years ago Author

VivBounty, thanks for the compliments. I've never tried saving text messages. It is all disposable information for me. I will see if saving text is possible with the Xenon.

Broken screen 4 years ago

Dropped my phone in the toilet lol, is it possible to get my contacts off my phone or are they lost for good?

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Romian1 4 years ago Author

Let the phone dry out completely before you turn it on. If it doesn't work, get a new cell phone. It is possible that the SIM card will be intact. These memory modules can be used on different cell phones because of its standardization. Let the cell phone rep open it up for you to try it out on a cell phone first.

Cassandra 4 years ago

how can i save my photos from my phone if i don't have a SD card. They are saved on my phone

Romian1 profile image

Romian1 4 years ago Author

All cellphones and smartphones have memory even if they don't use or have SD cards. The SD cards are additional memory and also allow some phones to act like a hard drive.

Before I used an SD card on a LG Xenon GR500 cell phone, I had to e-mail photos and videos to myself so I can get it on my computer. That was tedious, so I found a way to connect the phone to a computer with a USB cable. This required an SD card.

I no longer have a LG Xenon GR500 phone. The replacement I have is much easier. It doesn't need an SD card to connect to the computer.

Shweta 2 years ago

A powerful share, I just given this onto a cauleogle who was doing just a little evaluation on this. And he in actual fact bought me breakfast because I found it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I really feel strongly about it and love studying more on this topic. If potential, as you turn into experience, would you mind updating your weblog with extra details? It's extremely helpful for me. Big thumb up for this blog post!

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Romian1 22 months ago Author

Hi, thanks for your post. I have not written in many months and I will try to write more to help others like you. Thanks for your suggestion!

Janet Cook 14 months ago

Excellent information. Thank you so much!

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