Fixing Blackberyy Mobiles w/ White Screen of Death

What is the White Screen of Death?

This is a simple software fault, often mislabeled even by phone companies as a hardware fault. What has happened is that the internal CMOS battery has run down and as such the phone has lost all its boot settings and operating system. When this happens the phone simply shows a blank white screen, not black dots or numbers or anything else, just white!

This hub gives you everything you need to fix the problem in one fell swoop, ENJOY!

How to Fix the White Screen of Death!

1) Make sure you have Blackberry Desktop Manager installed.
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

This should have it done, remove the battery, wait 10 seconds, replace it, allow the phone to reboot and TA-DA!

I hope this aids you in repairing your shiny and very very expensive phone!

If you like this hub, check out my new tech blog:

Comments 8 comments

Yoseph 4 years ago

Hi I just wondering I am a really noob in blackberry and its os

I've done this things and it doesn't work

Do you have ant idea what's going on with my phone

Everything is alright i can receive call and message but the screen keep on white


Geek91 4 years ago

Sounds like you have the actual hardware fault. You need to replace the screen in your BB and then complete all of the above software updates. that should sort it out.

mike 4 years ago

This really can be a tricky problem. Try these three methods, the second worked for me you also might need a little luck

Luis Silva 3 years ago

I had this problem and done that!

Finish now and wait for the next moments if anything white happens...

Hope not =)

TKS anyway!

Luis Silva 3 years ago

The problem continues...

When i open a few applications at the same time, the image disapear and the screen gets all white and blocked!!

Please someone help me with this!

Babara Cohoe 3 years ago

[quote]8192 characters left.[/quote]

Fantastic forum posts, Kudos!.

Terrific posts, Kudos.

fed up 3 years ago

I did the steps shown above and come to the second part where u have to copy and paste it doesn't work. It says that it is not available..........what do I do now? any help?

iyes 2 years ago

If your problem is not resolved blank screan, trying to do this step very helpful

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