Fix, Block & Troubleshoot Facebook Applications

I've seen so many questions about how to fix various problems with facebook games. The following is a basic guide of how to fix some of the more common problems.

This guide is divided into three sections:

  1. Blocking and unblocking facebook applications.
  2. Specific facebook problems (such as lost neighbours, or not loading.)
  3. Programs and fixes (such as contacting suppport, downloading updates and clearing cache.)

Please note that facebook is going through some major changes to how its privacy settings and applications work. For that reason not all information may be up to date, but I will try to keep it as up to date as possible.

To block facebook application requests:

  1. Click requests on your facebook home page.
  2. Scroll down and find a request from the application you want to block.
  3. Click the blue button below the request that says "Block this application."

Quick Trouble Shooting

If you do the following things (explained in greater depth in this article), 90% of application problems can be fixed.

  1. If you can enter the game, try turning the quality down and the noise/sounds off.
  2. Make sure the game is not blocked.
  3. Clear your cache.
  4. Restart your computer, browser and/or try a different browser.
  5. Update Java and Adobe Flash.
  6. The game may be going through an update or server glitch. Wait 2-6 hours and try again.

To block facebook application feed posts.

  1. Look on your feed for a post by the application you wish to block (such as farmville)
  2. Move your mouse over the top right corner of the post.
  3. When the word "Hide" appears, click it.
  4. An option will pop up to either block all the posts from that person, that game or to cancel the action.

Another way to block an application

  1. Click account top right then application settings.
  2. Click the X beside the application name to remove it.

To unblock a facebook application.

  1. Go to the top right hand corner of your facebook page and click "Account Settings."
  2. Find and click the button labelled "Privacy Setings".
  3. Click the button at the bottom that says "Block Lists".
  4. You can remove a blocked application from the list. You'll need to re-authorize the application before you play again.

Lost Neighbours

It's a common occurrence for neighbours to disappear in new applications. First of all clear your cache and then leave a message on the forums or with support. It seems to effect players and computers at random and you may have to wait several days for it to be corrected.

Lost Items

If you lose items from your inventory, many new facebook applications allow you to send them a request for replacement based on what you remember having in your inventory. Contact support.

Game Reset to Level One

This is a tough one - it can vary from game to game but often a reset can't be fixed - even by a developer.

However if your game has reset do not restart your game. Log out and leave it alone for a few hours. In some cases the game will be restored - however if you've restarted the game it won't be.

Faster Application

To make your application run faster, do the following:

  1. Load game.
  2. Find the settings button (usually top right or bottom left.)
  3. Find the quality toggle button (usually looks like an eye.)
  4. Click this button and also, if you wish, turn off the sound and effects button.
  5. Your game won't look as good but it should run a reasonable amount faster.

Reporting a Problem

Most applications give two options:

  1. Support - click the support button at the very top or bottom of the page. This will usually take you to the developers website to either view the help section or lodge a ticket for more support.
  2. Forums - click the forums link at the very top or bottom of the page to post your problem in the correct forum. Most applications have either a bugs forum or a help and questions forum. Forums are usually watched by game moderators especially when applications are new. Other players who've had the same problem may also be able to help.

Clearing the Cache

Clearing the cache may fix some problems with your game by making your computer forget any settings or pages it had stored.

For internet explorer:

Open browser and click Tools>Delete Browsing History. Select "Temporary Internet Files" and then click delete at the bottom.

For firefox:

Open browser and click Tools>Clear Recent History. Beside "Time range to clear" click "Everything." Click on details and select "Only Cache" then select "Clear Now."

For Safari:

Open browser, click safari menu and then click "Empty Cache" then "Empty".

For google chrome:

Open browser, select the tools menu (looks like a wrench). Select Options then "Clear Browsing Data" in the "Under The Hood" tab. Select the "Empty Cache" checkbox. Select boxes you want to clear (If in doubt click all and everything) and then click "Clear Browsing Data" at the bottom.

Updating Java

Some applications require certain downloaded programs to play. If they update to a newer version of the program your game may not work. Below are the most common programs required to play facebook games.

These are reputable programs that are safe for your computer. However if you are ever in doubt about a program from the internet, either scan it with your antivirus before use or do not download it at all.

Java Website

Adobe Flash Player Website

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Comments 33 comments

shirley 5 months ago

my games wont load on facebook

janet sydlar 20 months ago

i can't seem to load my game bingo blitz i have been trying for 2 days it says something has an encrypted elements i've tried everything can u help

Abdul majid 23 months ago

My face book block I can't use

profile image

fun2couple 4 years ago

Does anyone have any idea of how to block just a popup portion of a facebook game? I'm really looking at the facebook game, dice with buddies. After every single turn, something pops up, either to send the app to my non-existent cell phone, or send a gift to a friend, or start a new game. After EVERY turn. I've written to the developer, but they just don't seem to get just how annoying that is.

tj mccaslin 4 years ago

Hello Facebook, Love what you have here.

I'm having a little problem with my game, SCHOOL FOR WIZARDRY AND WITCHCRAFT; only the top half of the game loads. What is the solution for this? 4 years ago

PLEASE...HELP to fix my game it doesn't load completely, I wait to much time and it works very slowly, and then stay static.It happen since 4 days. ty 4 years ago

I can't send any points or request in any of my games that Iplay! Also there some games I use to play that won't let me play for some reason? Please help me!

Justina Irene 4 years ago

I am having a problem posting and sending gifts on facebook is there anything that I can do about it? Please HELP!

Glenn Corbett 4 years ago

None of my facebook application are working, how do I fix this...

gary huston 4 years ago

Facebook emailed me an said i can't get any emails from facebook friends before may 11 2011

christel krahe 4 years ago


bernadette 4 years ago

i can't accept any gifts or request from my friends and neighbor in fronttierville pls help.

WryLilt profile image

WryLilt 5 years ago from Toowoomba, Australia Author

Jessica, it's close to impossible to reset your game.

Jessica 5 years ago

If I block farmville requests then go and unblock it will it delete my farm to where I will have to start all over or will I still be able to play from where I was before I blocked there requests?

Diane needs help with facebook 5 years ago

I am wanting to get the old facebook back can you please help me with that

carol 5 years ago

My games on FB won't let me share or give free coins 5 years ago

is having trouble with pages . need to errors three pages and only ghave one does anyone know how to fix this problem'

lorraine porlier 5 years ago

frontierville vanish from my application on facebook why ? can you restore it please

Cynthia 5 years ago

My recent updates at top of facebook have disappeared. I see the most recent in the middle of my page and it is duplicating. How can I fix this?

Neiks 5 years ago


How come after accepting a game request on a Facebook application, the same game request keeps showing up in my Game Requests (bookmarked to the left)over and over again? I've even tried deleting all my game requests but the same old ones seem to come right back.

It doesn't happen with any specific game application but any time I get a game request on FB.

It has become very confusing to me cause now I have to kind to guess which ones are new requests and which ones are old requests.

At this point I have 105 requests built up over time because of this issue.

Why is this happening? I so want to get this problem dealt with a.s.a.p.!

Neiks 5 years ago

won't let me answer any of my game requests for frontierville. it doesn't even clear them off. i haven't received anything in a week either. have tried clearing cookies, but didn't work

Kristine  5 years ago

I added a Static FBML to my business page. it is showing on the page but every link (wall, photos...etc.) that I click on just shows the basic information page? I know the photos are still there because they are on the top of the page, and I know the wall posts are there because it is showing in the News Feed. Any help would be greatly appreciated.

peejay 5 years ago

i can't add friend..what can i do?my request can't be sent..

CHARLES 5 years ago


stacy 5 years ago

i can't get on any of my games, it has been like this all weekend help

Kim 6 years ago

I have not been able to get into frontierville for 3 days keeps telling me I have an error or the website is down, so if it is down why can all my friends play and not me

cowgirl 6 years ago

none of my game applications will load i've cleaned out everything and updated everything but still no progress!! HELP!!!!!

Rose56 6 years ago

How do you fix the toggle so it will stay open. When i push it to enlarge the screen it gos back to the small box it wont stay open

susannah42 profile image

susannah42 6 years ago from Florida

I have been using Farmville and have not had any problems, but I think I will no longer use it

char 6 years ago

My frontierville games flashes white, can't play it.

carmela 6 years ago

hi , my request section disappeared from my main page. how can i make it appear again? as i can't accept any gifts or request.. pls help

janet ellen 6 years ago

my sister did something on the computer since then whenever i click facebook the page is written page is not display what do i do???

Debbie 6 years ago

My computer will freeze when I click on FrontierVille, I have done everything you say to try, nothing works. What do I do

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