How I got Rogers Wireless to cut my monthly payment in half (and give me an Iphone 4)

Prologue

My wife is sick of hearing this story. So are my friends. So are the people in my carpool. So are my colleagues at work. But I will never, ever tire of telling and retelling it. Yes, dear readers. It is that awesome.

Rewind to 2008, the hero of this story (me) entered into a 3-yr cell phone contract with Rogers Wireless. At the time I thought that it was a pretty sweet deal. For a paltry $75 a month (+ the system access fee) I got:

  • free evenings (starting at 6pm);
  • free weekends
  • My 5 Nation-wide (meaning I could call 5 friends and family on an unlimited basis)
  • Voicemail & Caller ID

I got a Sony Ericcson slider phone in the deal too. Sweet.


Chapter 1 'In Which Our Hero Realizes His Phone and His Monthly Wireless Plan Suck'

A lot can change in two years. That sparkling, cool, and sophisticated slider cellphone that I acquired two years ago was now a source of embarrassment and shame. Once upon a time my phone was the subject of envy and admiration. Now an army of smug I-clones taunted me daily with their surfing and texting and twittering and... you get the idea.

At the same time I was coming to grips with the fact that my phone was completely obsolete, I started to realize that I was paying way, way too much on a monthly basis for my wireless plan. What was supposed to cost me $75 a month routinely ended up costing me in the neighborhood of $140. I was two years into a three year commitment but something had to change.


Source

Chapter 2 'In Which Our Hero Discovers His Super Negotiating Powers!'

I remember it like it was yesterday. It was Christmas time. I was killing time in the mall while my significant other was shopping. On a whim I called my wireless provider (Rogers) and flat out asked them how much it would cost to buy out the final year of my contract. There was a pause on the end of the line.... followed by these golden words "we're going to transfer you to our customer retention department... please hold".


Chapter 3 'In Which Our Hero Saves the Day & Gets the Iphone 4'

The customer retention specialist had a mission. That mission was to retain me as a customer at practically any cost. The call went something like this:

Rogers: What can we do for you today?

Me: My wireless bill is too high.

Rogers: Ok. Let's see what we can do about reducing your payments.

Me: My phone is embarrassing too. I'm sick of teenagers and old ladies making fun of me.

Rogers: Ok. Let's talk about getting you a better phone.

Me: Ok. I want an Iphone 4.

Rogers: Ok. We can do that.

...

You get the idea. I asked. I received. I asked for more. I received more. It was amazing.


Source

Chapter 4 'In Which Our Hero Gets the Keys to the City and a Ticker Tape Parade"

Ok. So what kind of plan did I end up with? Well before I share the details keep in mind that I live in Canada. Wireless services are way more expensive here than anywhere else in the world. Ok now that we've cleared up the fine print, here's what I got:

  • Unlimited incoming/outgoing local calling;
  • 1000 monthly nation-wide long distance minutes;
  • 2500 txt messages a month;
  • 3 GB data a month;
  • Voice mail / Caller ID;
  • A sweet Iphone 4 (guaranteed to remain relevant until this June when the Iphone 5 comes out *sigh*)

Total monthly cost - all in? $60.


Epilogue

The moral of this story? The wireless market is becoming hyper-competitive. Don't be afraid to exercise your consumer super-powers. Think your wireless bill is too high? Call your provider and renegotiate. The worst that can happen is that they'll say no. But I think that you'll be surprised by how much money you can save if you simply ask.


Comments 22 comments

lrohner profile image

lrohner 5 years ago from USA

Great hub! *running to call my wireless provider...*


CASE1WORKER profile image

CASE1WORKER 5 years ago from UNITED KINGDOM

great hub, very amusing, but quite right, ask for the earth and they will usually give you the stars and the moon as well


vicki simms profile image

vicki simms 5 years ago from northamptonshire

I really like this hub, I don't have a clue about contract phones but I love the way you have written this, i'm looking forward to reading more form you!


camlo profile image

camlo 5 years ago from Cologne, Germany

Hi Rob!

Just goes to show what can be achieved by just asking. Great inspiration for many of us, I'm sure.

Love the chatty style of this article.

All the best, Camlo


SarahBeaumont profile image

SarahBeaumont 5 years ago

I like it. Why the downer? =)


Stump Parrish profile image

Stump Parrish 5 years ago from Don't have a clue, I'm lost.

interesting hub and you are right, threaten to leave any service contract and they will work with you.


shibashake profile image

shibashake 5 years ago

Hahaha - great writing style and images. You made a normally ho-hum subject into a very interesting and engaging story.

Welcome to HubPages!


PegCole17 profile image

PegCole17 5 years ago from Dallas, Texas

Great negotiating on your part. Always ask. The worst they can do is say no and then you say next. Cellular service and pricing has come a long way and changes often. In this market it is not to your advantage to sign a long term contract.


Painter Penfield profile image

Painter Penfield 5 years ago from Tampa Bay area Florida

Keen advice. Keep up the good work. Everything is negotiable ;)


Patty Inglish, MS profile image

Patty Inglish, MS 5 years ago from North America

Very witty, with useful advice; voted, rated, shared, up'd and more.


ripplemaker profile image

ripplemaker 5 years ago from Cebu, Philippines

Wise move! Creative too! Loved your strategy! LOL :)

Congratulations on your Hubnuggets nomination! Be sure to vote and promote...well, after you read the following:

Hubnuggets goes to the Psychic Fair: http://tinyurl.com/49uflen

Participate in the Hubnuggets Forum: http://hubpages.com/forum/topic/69415


marshacanada profile image

marshacanada 5 years ago from Vancouver BC

Good hub Rob. I tried to get a better deal from Rogers and the guy just tried to con me. So I switched to Telus.

Saved a lot of $$$.


BigSerious profile image

BigSerious 5 years ago from Harrisburg, PA

This was great. You made me laugh out loud. Nice work!!


Pamela99 profile image

Pamela99 5 years ago from United States

I like your story. You negotiated a great deal.


4youreyes 5 years ago

Rob

One for the little guys good for you !!! I wished that would work for dish network but then I would be happy if they could just get my bill right.Love the way you told the story look forward to reading more.


agntmr 4 years ago

I did the same thing except I got 6 gigs of data too and all for $49.50/mth. And I got an iphone 4.


Ari 3 years ago

Yea u signup for another 3 years of contract and also some of the discounts fall off within a year and a half!!!!' Dumass guy hv no clue what inside


Shims 3 years ago

Rogers will only fulfill your wishes if your contract is up


Tanya 2 years ago

Sure you saved $15 a month, but you also got suckered into a brand new 3 yr contract with a phone that has limited internal memory with no external memory available... you'll be wanting to replace iy in a year or 2 for one reason or another. $15 a month is nothing to them compared to the subsidy they are recovering from you month by month + the early upgrade fee and new hardware fee and new contract you'll be inheriting when you find out your iPhone 4 blows in one way or another. Just you wait.

You're embarrassing yourself, stop it.


Bernie Hirkala 19 months ago

My bills are outrageous. Get me some relief fast. I am tired of being ripped off.


Jean Bakula profile image

Jean Bakula 14 months ago from New Jersey

My purse fell into a motion sensored sink by accident, and it filled up with water before I realized what was happening. My cell phone was fried, and I also had about a year left in the contract. If you tell your cell phone provider you lost your phone, or it got so damaged it won't work anymore, you usually don't have to prove it. They want to keep you as a customer, and will give you a newer model of the phone, and likely negotiate a better contract. Many people drop them in water, and sometimes they can be dried out (try keeping it in a bowl of rice for a day), but if you can't dry it, most providers will replace it.


liesl5858 profile image

liesl5858 14 months ago from United Kingdom

Very good and entertaining hub. Thank you for sharing your story. As they saying goes, if you don't ask you won't get.

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