How to Cancel Your BlueMountain Subscription
You Notice the Charge
Maybe you lucked out and actually decided a recent email from BlueMountain Electronic Greeting Cards sitting in your inbox wasn't spam. Maybe you decided to open it and read it. This is what happened to me. I actually purchased an account for my mother who has dementia. At the time she was still able to write and send cards using the account. Now two years later I see the company is doing my a favor by autorenewing my account for the second time. I guess I missed it last year. The charge is less than $15.00, but in this economy who can afford that. Plus, it's not getting used! I thought it would expire on its own after a year. I should have learned to trust no one by now- silly me.
How To Cancel
Well, if you are reading this aricle you have probably realized by now that the company makes it very difficult to cancel your account. Sure, they let you open one easily enough online -but to close it you have to make a phonecall. It's for safety reasons (rolling eyes). After spending an inordinate amount of time trying to get their customer service number I decided to post this article here for any of you wishing you could talk to a real person at the company. To reach a human rather quickly call 1-888-254-1450. Then be prepared to have to speak your option. I believe it is the second option mentioned by the recording you will hear. I hate hate hate when I am not given an option to use the keypad.
Once speaking with the operator let them know you did not appreciate the auto-renew feature on yoru account. Ask them to cancel your account. If you want a refund you are going to have to fight hard- especially if it's because you signed up for a trial membership and forgot to cancel within 30 days. You will have to make it clear you will continue to be a thorn in their side and cost them much more time than the original small refund amount you are requesting.
Best of luck!
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