How to Cancel Your BlueMountain Subscription

You Notice the Charge

Maybe you lucked out and actually decided a recent email from BlueMountain Electronic Greeting Cards sitting in your inbox wasn't spam. Maybe you decided to open it and read it. This is what happened to me. I actually purchased an account for my mother who has dementia. At the time she was still able to write and send cards using the account. Now two years later I see the company is doing my a favor by autorenewing my account for the second time. I guess I missed it last year. The charge is less than $15.00, but in this economy who can afford that. Plus, it's not getting used! I thought it would expire on its own after a year. I should have learned to trust no one by now- silly me.

 

How To Cancel

 Well, if you are reading this aricle you have probably realized by now that the company makes it very difficult to cancel your account. Sure, they let you open one easily enough online -but to close it you have to make a phonecall. It's for safety reasons (rolling eyes). After spending an inordinate amount of time trying to get their customer service number I decided to post this article here for any of you wishing you could talk to a real person at the company. To reach a human rather quickly call 1-888-254-1450. Then be prepared to have to speak your option. I believe it is the second option mentioned by the recording you will hear. I hate hate hate when I am not given an option to use the keypad.

Once speaking with the operator let them know you did not appreciate the auto-renew feature on yoru account. Ask them to cancel your account. If you want a refund you are going to have to fight hard- especially if it's because you signed up for a trial membership and forgot to cancel within 30 days. You will have to make it clear you will continue to be a thorn in their side and cost them much more time than the original small refund amount you are requesting.

Best of luck!

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Comments 9 comments

asami 6 years ago

I hate this system!

I used to live in the United States, but I moved back to Japan a few years ago.

and can you guess what happened?

When I tried to cancel my membership, the website said

To request a cancellation of a subscription, please contact our membership support center by calling 1-888-254-1450, Monday through Friday from 8:00 a.m. until 8:00 p.m. EST.

Customers outside the United States and Canada should click here for further instructions.

and as you can guess, even though I clicked "here" it just showed me the e-mail address, and even though I e-mailed them, it just repeated the same process.

I hate it!

If you know how to cancel the membership from outside U.S. and Canada.

could you show me how?

Thank you.


Et al... profile image

Et al... 6 years ago Author

If it were me, I'd just all the number and cancel even if you don't live in US. I wish I could call for you, but I'm not sure how we'd do that without me obtaining your trusted info. Why don't you email someone you trust in the US and ask them to call the toll free number for you. Ask them to pretend to be you. Provide them with your account log in and password info. I'm not sure if they ask for anything else besides that as proof. That's my suggestion. Hope it helps.


shirley sewell 6 years ago

i have been charged by Blue mountain for the past 4 years and find it is practically impossible to do anything about it


Elle 6 years ago

I just canceled my account with them after a free trial (too late, I'm being charged automatically). You have to make a phone call and you just get a machine. They determine what your account is by matching the phone number from your account with the one you are calling from. This way you provide no password info on the phone. Still it's incredibly stupid.


Jerry 6 years ago

The ONLY way I know how to cancel a membership is to cancel your credit card. Tell the bank you lost it and they will send you a new one with a new number thus stopping them from charging anymore. That's what I did and it's a lot easier than staying on the phone all day long and getting your ire up. These people are really creeps.


Blue Hater 4 years ago

I canceled my credit card and my bank disputed the prior 60 days of transactions from this scam.


June Heinz 3 years ago

Pleas cancel my subscrriptiom to Blue Mountain


Angela Chester 11 months ago

I want to cancel my subscription!! You have no right to automatically renew it!


Barry K 5 weeks ago

I signed-up for Trial Membership . . . sent a Halloween card . . . and cancelled very easily through 1-888-254-1450. Or at least the operator said so after confirming who I was and my email address. The wholw process took about 15 minutes. Time will tell, of course.

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