How to Use a Multi-Line Phone


A computerized branch exchange, or CBX, is a type of telephone switchboard. Traditionally, switchboards were large boards with manual switches. Operators had to flip switches to answer the various lines. With advancements in technology, the operations became somewhat simpler. Often, companies use a small, multi-line phone instead of a large switchboard. Although the exact operations vary by the brand of your phone and phone system, there are some general guidelines to follow. Check with the operating manual of your phone for specific instructions.

Step 1:

Answer your phone when it rings by picking up the handset. If you use a headset, press the answer button. If more than one line is ringing on your phone, you should specify which line you're answering by pushing the button located next to the ringing line. The ringing line is often blinking to help you identify the line.

Step 2:

Dial out when you need to make a call. Choose the line you want to use by pressing the button next to the line. Wait for a dial tone and dial the number.

Step 3:

Place the call on hold if necessary. When other lines are ringing, you may need to quickly answer calls and place them on hold. Press the “Hold” button located on your phone. Proceed to answer another line by pressing the line button.

Step 4:

Transfer calls as necessary. Press the “Transfer” button on your phone. After you hear a dial tone, dial the extension that you need. Press the “Transfer” button again and release the call.

Step 5:

Set up a conference call to allow two or more people to talk. Dial the number to get the first person on the line. Press the “Conference” button on your phone. Wait for a dial tone and call the next person. Press the “Conference” button again to connect the parties. Repeat these steps until you have connected all parties. Release the call when you're done.

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