How to Report a Lost or Stolen Cellular / Mobile Phone in Turkey

If you are out and about in Turkey and you happen to lose your cellular phone or mobile phone, that shouldn’t cause you to panic at all. Reporting a lost or stolen mobile phone in Turkey is easy. Besides, all cellular phones or mobile phones in Turkey are registered with the Information and Communication Technologies Authorities or ICTA except for foreign mobile phones which are only allowed to be used with international roaming for a month – a privilege given to visitors and foreigners during their short-term stay in Turkey.

Now if you’re wondering what you should do if you lose your registered mobile phone, what to do if your phone (or a rented one) is stolen, and how to report it,  then here are some helpful tips below to guide you in solving this problem.

  1. Call immediately your Turkish mobile phone company or GSM service provider.  There are only three major GSM operators in Turkey as of the present - they are Turkcell, Vodafone (formerly Telsim), and Avea.
  2. Inform them that your mobile (cellular) phone has been lost or stolen.
  3. Give them your (lost) mobile phone’s IMEI (International Mobile Equipment Identity) number.

Following these three easy steps is very necessary for it helps to ensure you that your wireless service has been suspended by your network provider and that your phone is blocked and protected against any unauthorized usage.

Once your mobile phone company or service provider has been informed of the incident, they will immediately put a block on your registered mobile phone. Your wireless service will automatically be suspended, and your phone can no longer be used to make or receive calls, forward calls, retrieve voicemails, or access any data service. This action will prevent anyone who finds your phone from using it - even with a new SIM card.

Until you will find your mobile phone and want to use it back, your mobile phone will remain blocked and protected against unauthorized usage. Your service provider will also see to it that your wireless service will remain suspended. This will prevent you from paying phone bills that you didn’t incur while you’re phone is nowhere to be found. Moreso, this also prevents the person who stole or found (if it was only lost) your phone from spending any prepaid credits with their unauthorized use.

In short, no one can profit from a lost or stolen cellular phone or mobile phone in Turkey (except for small accessories such as batteries, etc which doesn’t also cost that much).

Listed below are the Customer Service numbers of Turkey’s major GSM operators.

  • Turkcell – 444 0 532
  • Vodafone – 444 0 542
  • Avea – 444 1 500

You should always keep any of these numbers at hand for these are the numbers that you will be calling to - depending on which particular GSM operator you're using for they will be the ones responsible for blocking your lost or stolen mobile phone.

For mobile phones which have been stolen, you can call directly 155 – Polis Imdat (Police Help) or go to the nearest police station and ask for their assistance. If you’re a foreigner, you may not always find someone who would talk to you in English or other languages (remember, Turkey’s official and widely spoken language is Turkish) but most of the Turkish policemen are very helpful so they may at least try to understand your complaints in one way.

In some major cities such as Istanbul, Ankara, Izmir, Antalya, Bursa and Adana, there are some police officers who may speak in a few different languages.

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Comments 2 comments

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danatheteacher 5 years ago from Pacific Northwest

Great info for travelers!


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Sun-Girl 5 years ago from Nigeria

Nice and lovely hub which is well shared.

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