LG Cosmos Problems

LG VN250 Cosmos
LG VN250 Cosmos

VN250 Problems & Solutions

I have had a couple of minor issues with the LG Cosmos VN250 phone. So far there have been 2 problems, one related to charging and the other related to the interface freezing when trying to save a picture. Here is a description and solution to those problems.

LG Cosmos Charging Problem - We had a couple of instances where the phone did not seem to charge. Turns out the USB power connector can be a little tricky. We found this out because we plugged in the phone to charge it overnight and the next day there was no charge. This happened on the wall charger but I suppose it could happen on the PC Charger as well.

Turns out the connector is touchy sometimes but the simple solution is to make sure when you plug in the phone to the charger that the battery icon in the upper right hand side is charging when you put the phone down. By slightly wiggling the connector until the icon shows charging seemed to do the trick.

If you don't know what I mean by the batter icon charging it is an animated icon of the battery at different levels or charge to make it look like the icon is filling up. It looks like the batter is filling up from bottom (left) to top (right). Since we have done this there have been no problems.

LGVN250 Frozen Interface - While trying to save a picture to the SD memory card, the phone seemed to freeze. We could not make a call, receive a call or get any of the buttons do do anything. The front just showed the words "Saved to Card" and would not update.

We tried powering the phone off but none of the buttons worked. Tried charging the phone by plugging it into a PC. No effect. Could not make or receive a call. It was just frozen and none of the keys did anything. We tried different combination's of buttons but that had no effect. Problem was this happened on a Sunday night after the store closed so we could not get any help from a technician. We were expecting an important call and were desperate.

Here's what worked; (Warning I do not know if this will damage your memory card or phone interface. I am only telling you what worked for us. Please consult your LG representative to seek out other solutions.)

  1. Unplug the MicroSim card
  2. Hit and hold the End/Pwr button until phone powers off
  3. When power is off, replace MicroSim Card
  4. Repeat step 2 until phone powers on.

This worked for us. Seemed to save the picture so there was no lost data and other features of the phone worked OK. My sense is this would be fixed as part of an update for the software. I have no idea if this may cause problems but it was a desperate situation. I'll need to look into this and see if there is a more elegant solution.

Anybody else had problems with this Phone? If you fixed them let use know.

Post them in the comments below so we can keep using our phones!

Over the Air Software Update

Here's a new tid bit that may help a few people.  Turns out you can do an over the air software update for the Cosmos VN250.  Procedure looks simple and can be done where ever there is coverage. 

Above is the link but for those who don't want to click, here's the process,right from the manual

Manual Firmware Over-The-Air (FOTA) upgrade - LG Cosmos VN250

  1. Navigate Menu > Settings & Tools > Phone Info > Software Update > Check New.
    If an error is received wait 3 minutes then retry.
  2. Press the center of the 5-way navigation pad to choose OK.
    Software download will take 1 to 2 minutes.
  3. Press the center of the 5-way navigation pad to choose OK.
    Software download will take 1 to 2 minutes.
  4. Press the center of the 5-way navigation pad to choose OK.
Good Luck and I hope this may help some of you. 

Battery Drains Overnight

I recently came across someone who's phone was draining overnight. I've seen this question come up quite a bit here. It seems for some, if you have an SD Card and you are storing your wallpaper on the SD Card, the it tends to drain the battery. Seems some of the microSD cards and the VN250 OS don't play nice.

Suggested Fixes

If you have this problem, you have two options, get a new SD card or store your wallpaper on your phone. I've also seen hints of an update of software solving this problem too but I'm not as confident in that solution.

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Comments 272 comments

suebob 6 years ago

#2 solved my problem, thanks...!

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Tom T 6 years ago from Orange County, CA Author

Glad to help...

Mel 6 years ago

I have problem #2! I tried taking out the card and powering the phone down, but it still does nothing.

I guess I'm on my way to the Verizon store.

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Tom T 6 years ago from Orange County, CA Author

Mel, Sorry to hear that. Please let us know what they do... I'm guessing at some point there will be a software update.

Derick 6 years ago

i have a charging problem. i just got the lg cosmos and when i plugged it in to charge it just said 'use genuine battery' -power off- and after leaving it in the charger thinking thats how it charges i tried turning it on and it just said 'use genuine battery' and it counted down from ten and turned off...idk what's wrong with it it's new and all and i didn't do anything to damage it like drop it or get it wet, just plugged it in. you got any ideas?

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Tom T 6 years ago from Orange County, CA Author

Derick - Sorry to hear your problems. This sounds very different from what I have seen reported. Most of the problems I've heard are not charging at all because of a bad connection. Yours sounds like some sort of incompatibility with your phone and charger. Does it do the same thing with both the USB and Wall charger unit? If so, sorry to say it but I'd take it back and have them fix/replace it.

Riss 6 years ago

I am getting a LG Cosmos, would you say this is a good texting phone for like teens? If not what other cheap phone would you say that would be good for texting?

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Tom T 6 years ago from Orange County, CA Author

Riss - Thanks for stopping by. I love the QUERTY keyboard and I think it is ideal for Texting. Have fun!

Riss 6 years ago

Thanks Tom!

ed 6 years ago

I will bee taking my cosmos back to Verizon for the third and last time today. This is the third one with the same problem. At any given time you cannot manually lock the phone or shut it off. Yes you can pull out the battery to reset it, but this is not acceptable to me. I will demand a new phone...

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Tom T 6 years ago from Orange County, CA Author

Ed - Sorry to hear your situation. I agree you should have a new phone. Something is quite wrong there.

Nene 6 years ago

Just got an LG Cosmos a couple of days ago. Camera worked fine at first, but now when I turn on the camera, everthing you see in the preview screen is green. I have checked all the settings and everything seems to be set properly. Has anyone else had this problem or should I be heading back to the phone store?

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Tom T 6 years ago from Orange County, CA Author

Nene, that's a new one. I can't think of a reason in the world why that would happen unless you had a green cover over the lens! Seriously, I guess I'd head back to the store. Sounds like the software needs a reload.

Cait 6 years ago

The LG Cosmos is the worst phone I have ever had. It had died for no reason twice since I purchased in April. The screen also went blank twice. I am on my fourth replacement now.

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Tom T 6 years ago from Orange County, CA Author

Cait - Sorry to hear your problems. Wish I had some words of encouragement. Hopefully your next phone will be better.

Ed 6 years ago

I got a Motorola entice in place of the Cosmos I was having the trouble with. I should have gotten this in the first place. I don't plan to do any texting any way. So far it works great...

Jen 6 years ago

I have had multiple problems with my new LG Cosmos phone...when my phone would freeze, removing the battery worked to be able to turn it back on etc. As for charging, the phone doesn't seem to hold a charge very long at all, a day max...frustrating, and there isn't another good phone to get with a keyboard where you dont have to spend money on a data plan...stinks!

Madeleine 6 years ago

today when typing whenever I pressed the ok button it would also press the up button and when I hit w it would hit q. and so on with other keys. I've only had this phone for 4 months.

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Tom T 6 years ago from Orange County, CA Author

@Jen - Sorry to hear your problem. You can replace the battery. I've never used one but Seidio offers a battery for the Blackberry that people seem to like. (http://hubpages.com/hub/Blackberry-Bold-9650-Smart... They must have something for an LG Cosmos as well.

@Madeline - You may want to take it in to see a tech. Sometimes when bits of dirt/food/water get under the keys funny things can happen. Might just be it needs to be cleaned. If you know someone with compressed air you can try to blow it out yourself.

Margo 6 years ago

my phone just froze, similar to the problem you mentioned in the second part, but with no discernible cause. I would take out the battery but don't know where to find it...

Margo 6 years ago

takig out the battery (by sliding off the back panel) solved the problem and caused no damage ot the phone even though its frozen state was kinda on.

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Tom T 6 years ago from Orange County, CA Author

Margo, Sorry to hear your problem. Glad it came back. I have added an update to the hub. Turns out you do an over the air software update. It may be that you just had a glitch and the new update will fix that. Glad it worked out.

Jorge 6 years ago

My power button doesn't work and now my phone won't turn on. Any suggestions on how to clean under the button?

Nancy C 6 years ago

I have the same problem with my sons Cosmos camera. It's brand new and has a green, almost night vision setting. Any suggestions?

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Tom T 6 years ago from Orange County, CA Author

@Jorge - That is a new one on me. That's above my pay grade because disassembling the phone to get to the keypad seems an extensive operation. You could try getting some compressed air and blowing it out. Beyond that I'm not sure. Anybody got any suggestions?

@Nancy C - Sounds like an option on the camera settings. If you get into the camera mode under options, you will see a bunch of icons at the bottom. Use the buttons around the OK button to toggle along the icons and through the menu options. It is probably one of the color effects. Set it to normal and you should be OK.

Tom 6 years ago

Tom, the screen on my Cosmos doesn't display anything although the backlight does work. Can you help? Thanks!

Chris 6 years ago

Since purchasing this phone in August the camera has never worked. The only response i get after pushing the camera button is a brief flash with the words "Camera Start Error".

Anyone know how to overcome this problem?

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Tom T 6 years ago from Orange County, CA Author

@Tom - Great name... Here are the names of the folders as shown on my desktop when I open the phone, "contact", "my_pix", "my_ringtones", "my_sounds" Hope that helps.

@Chris - That sounds like a hardware problem. You could try reloading the software (see last paragraph from above) and see if that helps but I suspect it is a hardware issue. You may need to take it back to the store.

Amelia 6 years ago

Hi, after my phone fell in some water, it didn't wrok at first. Then, I put it in rice and it dried out and started working again, but wouldn't hold a charge. Finally, it began to stay charged and it was back to normal for a few days, but now it keeps freezing up and turning off! I think this has to do with the MicroSim card, but where is it on my phone? Any other suggestions are appreciated.

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Tom T 6 years ago from Orange County, CA Author

@Amelia...Wow...I'm amazed it works at all. Water and electronics do not make for good bedfellows. As for you question, if you mean microSD card, then if you look at the Phone with the Querty Keyboard pulled out, it is under the ZXC keys on the edge of the phone.

My suggestion would be to take out the battery, and clean the contacts. Make sure they are shiny both on the battery and on the phone. Beyond that, there is not much more you can do that I know of because you need to get access to all the places where water could have gotten into and clean it. When water dries, it leaves a deposit. This can do 2 things, if the deposit has any minerals that are conductive it could cause problems. If the deposits have non or less conductive properties than the metal then you could have corrosion problems.

Sorry to say that it would not surprise me to see things get worse as time goes on. My suggestion is to back up any contacts or important numbers until you get comfortable that the phone was not permanently damaged.

Good Luck.

Hannah 6 years ago

My LG cosmos won't turn on. I tried removing the back & making sure that nothing was in there but it still won't turn on. Nothing has happened to it recently that I know of and at last check it had about 50% battery. Can you help me? Thank you!

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Tom T 6 years ago from Orange County, CA Author

@Hannah - Without looking at your phone, my guess is you have one of those finicky chargers. Much like gas tanks, the 1/2 full does not mean you've used only 1/2 your supply. See if you can plug in your USB charger to a computer. If the computer recognizes the connection it will beep. It also means the Charger is charging as well. If no, it you may have to look at bringing it in to replace the battery or some other larger systemic issue. Sorry for the news and best of luck to you.

Amanda 6 years ago

Hey my cosmos is acting weird. When i got to unlock it, it will unlock but then the picture starts to flash and it goes black then comes back. Then when I slide it open, after 3 sec, it gets really fuzzy and it almost looks as if there are 3 different screens all compresed into one. Sometimes it freezes and I have to close it and press end about 5 times then it goes back to just flashing. Not sure how it happened, just kinda did. Thanks for your help!!

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Tom T 6 years ago from Orange County, CA Author

Amanda - I don't know what is happening. My suggestion would be to do the over the air update the software. Hopefully this is a software issue not a hardware problem. Good luck and let us know how it turns out.

alex 6 years ago

my phone will turn off and on randomly and it will display the same text message over and over again what does this mean

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Tom T 6 years ago from Orange County, CA Author

Alex - It sounds like bad news. Try reloading the software doing an over the air software update. Failing that, you may need a new phone or at least take it into your nearest dealer.

Matt 6 years ago

Wow, I was just telling people that it was such a great phone. I didn't realize how many people were having problems with it. I got it and thought it was awesome, so my mom got it. When I was showing her how to use it I noticed her backlight for the number pad was on. Mine isn't and I can't find anywhere to turn it on. I didn't even realize it was supposed to have a light until I saw hers. Any ideas? They are the same exact and only 2 months apart in age.

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Tom T 6 years ago from Orange County, CA Author

Matt - The only back light I know of is under the tools/display options. There is a setting for both the display and keyboard. Good luck and thanks for stopping by.

jocelyn 6 years ago

hi, i got my cosmos 3 months ago and it worked great until the screen went blank anytime i touched a button and it would stay that way for hours and it would repeat this process every couple days.....any advice??

Libby 6 years ago

I just got my Refurbished Cosmos yesterday in the mail. It looked brand new and everything. I heard its supposed to hold great charge, well mine doesn't. It holds it for about a day and a half, and it goes low. I looked at the battery, and the little white sticker had the X's on it, which means it got wet. Then i looked on the phones white sticker, and that also had the X's. Isn't the phone company supposed to examine their sent in phones before they refurbish and sell them again???

Dan 6 years ago

Hey tom, i just got an lg cosmos and whenever i charge it at night it is always turned off in the morning. it gets fully charged but it is kinda annoying that it turns off because i use my phone as an alarm. is there anyway to keep the phone from turning off at night?

quan 6 years ago

the verizon cosmos phone worked fine for about a month.one day i tried to make a basic call and it would not allow me to.there was just silence.i was unable to text and receive messages.i went to the verizon store the next day,and the consultant said that my phone needed to be upgraded to the new software?he plugged my phone into their system and supposedly updated it.i even tested it out at the store,and the phone was working fine.when i went home,the phone went back to not working.i am now frustrated with verizon.i have a feeling that they want customers with "older model" phones,like the cosmos, to upgrade to "smart" phones,and this is a way to force customers to do so.

Scarlett 6 years ago

Hi Tom,

i just got a new phone in the mail thanksgiving time.

it was working great. until right now it keeps going to a white screen and blinking. and then sometimes it will have these werid colors lines and you can't see my display picture. What can i do to fix it? thanks tom :)

Amanda 6 years ago

I just got this phone. All of my pictures that are on my external memory are not showing up and I do not understand why

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Tom T 6 years ago from Orange County, CA Author

@Jocelyn - try doing a software update. If that does not work, try to reset the phone by removing the battery for about a minute then restart. Good luck but it does sound like a software problem.

@Libby, I'm not familiar with LG's policies but it would stand to reason that for refurbs they would do a quality check and you would have some sort of warranty period. My experience is that phones that have water related problems start showing problems within a week or 2. If you get by that period, you are probably good to go. When professionals repair water damage, they typically both dry out the phone and clean the electronics which could have damage based on residue left behind when the water evaporates. In short, I think so long as things are working over an extended period 3-4 weeks, you should be good for the long term.

@Dan - my guess is firmware. See if you can do a reload/update of the software.

Connor 6 years ago

Phone lags terribly, even when just opening and reading text messages. I tried the over-the-air software update but it stays on 0% and then shuts itself off and back on by itself. The process has been continuing for about 5 minutes.

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Tom T 6 years ago from Orange County, CA Author

@quan - I've had some problems updating software. Be sure you are running version 2 or version 4. There are problems with Version 3. Hope that helps. You can always demand a new phone.

@scarlett - again see if you can reset the phone. If you can't take it back to the store, try removing the battery for a few minutes. If the phone comes back to life, try and see if you can update the software. Run V04 or V02. There seem to be problems v03. You can have them downgrade to V02 in the store.

@amanda - If you can't see stored pictures it could be one of a couple of things. See if you can you upload them to a PC and see them. If you can then you know the problem is with the phone. If you can not, it is possible that they are corrupt.

If the pictures are not corrupt, it could be an interface problem between the SD card and your phone. Try reseating the SD card in your phone.

If not you can always try upgrading the software and see if that helps but my fear is there may be something more substantively wrong and you may have to visit your Verizon store to get some support.

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Tom T 6 years ago from Orange County, CA Author

@connor - keep trying it took me like 5 tries to get the update downloaded. If you have problems take it into the store.

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Tom T 6 years ago from Orange County, CA Author

@ Dan - I have another suggestion, if you are using a wallpaper from a picture stored on an SD card, try moving that picture to the phone memory. Seems the phone and some SD cards don't play well together.

Scott 6 years ago

Front screen and front keypad do not work. Hidden keyboard lights up when you slide front screen/keypad up to access keyboard. On the upper left of the keyboard is a "tab" protruding down which appears to be the broken cable going to the front screen/keypad. Since this model was issued earlier this year, is the broken cable covered under warranty?

Not sure I still have the receipt.

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Tom T 6 years ago from Orange County, CA Author

Scott - Sorry to hear your troubles. I don't work for LG so I'm not sure what to tell you about a warranty issue. Best I can suggest is to bring it in to the closes store to you and see what they have to say. Sounds like something beyond my pay grade.

sheilab70 6 years ago

So, I have an LG cosmos touch, some coffee dripped onto the front screen where you talk into. Now I can't talk on my phone!!! HELP! I've only had my phone 2mths. My ringtone still works when someone calls but I can't talk to them. Any suggestions before I have to replace it?? (besides "I should keep my coffee away from my phone" :):)lol

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Tom T 6 years ago from Orange County, CA Author

Sheilab70 - Sorry to hear your plight. The good news for your is that it is probably only affecting your microphone not the circuit board. I know this sounds strange but I've had a couple people swear by it, to remove water from your phone cover the phone in rice for a day or so. The rice is supposed to absorb the water that got into your phone. I guess in your case you only need bury the bottom 1/4 where the microphone is into the rice. Hope that helps and let me know if it works. Good Luck.

Cole 6 years ago

Im having the same Green problem with the camera. the settings are all on normal and everything but it wont go to normal.

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Tom T 6 years ago from Orange County, CA Author

@Cole - If all the options are normal, I'd suggest taking out the battery for a few seconds and do a soft reset. If that does not work you may have to take it back to the store and see what they can do. If you find out, let us know.

Cole 6 years ago

i cant find a way to slide off the back to get to the battery

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Tom T 6 years ago from Orange County, CA Author

Cole- To get the back off, apply pressure to the whole back and slide the whole back from bottom toward top of phone. The cover just slides off. Under there you will see the battery.

Cole 6 years ago

ok i managed to remove the battery, put it back in and go back to camera. same problem. so i guess ill have to go to the place

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Tom T 6 years ago from Orange County, CA Author

Cole - Sorry. Let us know what happened. Should not happen if all the settings are normal unless there is a problem with the camera on the phone.

Jeremiah 6 years ago

I've had phone now for about a year. No problems at all until this morning, nothing works (screen, numeric pad, and I believe the keypad). It will turn on and off - I can hear the tones. It can receive calls, but only will answer if I flip keypad open. I have not been able to make a call out. Any ideas?

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Tom T 6 years ago from Orange County, CA Author

@Jeremiah - Never heard of anything like that. Sounds like the keypad is toast. Could be hardware or software. If it is hardware, you are up the proverbial estuary and you need to return it. On the hope that it is software, I'd suggest pulling the battery and seeing if that will reset the phone. Let us know what happens.

Jeremiah 6 years ago

I did try the battery, but that hasn't improved anything. I'll take it to the store to see if anything can be fixed.

Robert 5 years ago

My LG would 'reboot' Some friend would say they had been trying to call or text and I'd pick up the phone and touch any button and I get the black screen and white screen you get at power up, but only for a second each. Ti even did this to me in the middle of a call. Three new phones, three new batteries, and a new SD card later ~ same problem.

lawrence 5 years ago

hey guys, i set my phone to lg mint. but i want to set my font to it when i text. but i cant. is there any way that i can?

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Tom T 5 years ago from Orange County, CA Author

@robert - Sounds strange. Is there anything common to all 3 other than you? Like are you using the same charger? Same version of software? (Maybe you need to try and go backward a couple versions? They'd have to do that at the store?) Maybe there is an application you've downloaded?

@lawrence - Sorry not that I know of. Maybe someone else can help here...

lawrence 5 years ago

are you sure? can you search about it? it doesn't change my text font:( can you change it at all?

amber 5 years ago

Hi Tom. The screen on my cosmos is blank and doesn't want to work. The only thing that actually works is the black light. any suggestions on what i can do?

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Tom T 5 years ago from Orange County, CA Author

Sorry Lawrence, I could find nothing that makes sense. Hoping one of my commenters will chime in.

Lawrence 5 years ago

thanks tom. could you try contacting verizon for me please?

Robert 5 years ago

Used three different chargers, including one that only charges the battery. Stripped all non-essential software, including back up manager, and no luck. Verizon is sending me a Samsung now.

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Tom T 5 years ago from Orange County, CA Author

@amber - Since you can't see your screen the best suggestion would be a soft reset. Remove the batter for about 30 seconds and replace it. See if the phone comes back. Beyond that, you probably need to take it back to the store.

@Lawrence, they will not talk to me as it is not my phone. You should have a service number on your bill.

@Robert - sorry to hear your troubles. Best of luck with your Samsung.

Tim. 5 years ago

Hey, my phone got lost for a few months (a real pain in the ass on my part) then when i found it again i started texting my friends to tell them the good news. But when i tried sending or receiving pictures it didn't work. any suggestions?

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Tom T 5 years ago from Orange County, CA Author

@Tim - Yes I have a couple of thoughts, first make sure you have capacity to store and receive images. This means if you take a couple of pictures, can you save and recall them? If so, then if your phone has not recently had a software update, you may want to update the firmware in your phone.

Good luck and let me know what happens.

Steph  5 years ago

@Tim- I got my LG Cosmos Touch today. It was working fine all day, but then a message popped up that it needed to update. I thought it said the update would only take 3 min, but my phone has been flashing the verizon wireless screen (that shows up when you turn the phone on/off) for a good 45 min. I plugged the phone into the charger and the flashing has continued. The phone will not turn on. I tried taking the battery out and putting it back in, but that did not help either. Help!

Steph 5 years ago

*@Tom (not tim, sorry!)

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Tom T 5 years ago from Orange County, CA Author

@Steph - not sure if you can get to your menu's but if you can and you don't have too many personalized settings in place, try a hard reset. This will restore phone to factory settings. Caution, this will remove any customized settings and data that you have stored on your phone.

Menu/Settings & Tools/Phone Settings/Security/Enter Lock Code/Enter 4 digit lock code (default lock code last 4 digits of your phone number). Select Restore Phone, press OK.

If you can't get to menus, you have 2 options, first, try removing the battery and leave it out for an extended period of time. Electronics come with a small capacitor that stores energy to retain some programmable information. If you leave the battery off long enough say 20 minutes, the cap should sufficiently drain.

Failing that you may need to take it back to the store where you got it. While you are there have them do a software update. Make sure you are running software version 4.

Good Luck and let us know what happens.

shea 5 years ago

ma comos screen went black..i can receive calls and texts, even can hear ma ringtone but i cant see..nothing happened to it, what can i do?

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Tom T 5 years ago from Orange County, CA Author

@Shea - I'd try the soft reset, removing your battery. See if the screen comes back. If that does not work your screen is probably out and you'll need to exchange it.

Courtney Anderson 5 years ago

I loved this phone the first month or so I had it, then all of a sudden, it started freezing and then turning itself off. I'm on my 2nd replacement phone, and they all do the exact same thing. It will turn off and back on and then send me up to 50 text messages over and over again. And turn itself off in between like each one. I almost threw it out my car window the other day. (And I NEVER get mad... EVER). Verizon better replace it with a different phone this time.

Vincent Marcus 5 years ago

Seeing as there are so many problems with this phone I was wondering if anyone has any tips on how to avoid issues. I just got my phone a couple days ago and I was thinking perhaps if I avoid using it too much I can prolong it's lifespan.

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Tom T 5 years ago from Orange County, CA Author

@Courtney, Sorry for the delay. Must have missed this one. This sounds like a defective phone or software issues. Make sure it is a new phone they gave you not a refurb. (Check the serial numbers) Wish I had a better solution.

@Vincent - Don't let this column dissuade you, this is where everyone comes if they have problems. Many are fixable, some are not but this there are thousands and thousands that work just great. I've had mine and even dipped it in some iced tea. After a couple days drying it in some rice, it works fine now, so it is a pretty hardy phone in most cases. You should always take care of it but don't be afraid to use it, it is generally a good phone.

Michael 5 years ago

I woke up one morning and the screen just won't turn on. The number pad and keypad works. Also sound works fine just the screen will not turn on.

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Tom T 5 years ago from Orange County, CA Author

@ Michael, What about if you pull out the keyboard? First try a reset. Pull the back of and pull the battery. Let it sit for 20 seconds or so and replace the battery. If that doesn't work, you probably want to take it in to the store because you may have a dead screen. Best of luck and let us know what happens.

Michael 5 years ago

The reset didn't do anything. Sbould i take it to the store

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Tom T 5 years ago from Orange County, CA Author

@ Michael - That would be my best guess. I think you have a dead screen.

Pocket#37 5 years ago

Hi im a brand new cosmos user and its charging but there is no display showing the phone is charging . .help?!

Claire 5 years ago

I just bought an LG COSMOS a week ago and have the volume all the up. I can barely hear conversations.

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Tom T 5 years ago from Orange County, CA Author

Pocket#37 - That's a good one. Make sure it is plugged in on both ends. I have no idea if there is a way to turn off the charging icon. I guess so long as it is charging you are good to go but you'll never know when you are running low on juice until it is too late. Wish I had a better answer.

@claire- Another good one. What a run of bad luck for me! Anyway, have you tried an ear piece to see if it is your phone or the audio setting? Can you hear it ring loud enough? Might have to take it back to the store for this one. Sorry.

Bob 5 years ago

Your kidding me right? that is your answer for the power problems? Make sure the battery sign is on?

I charge mine and it wont keep. It was great the first two months and now it will not keep a charge for very long,(the charger indicator is on when I charge it).

any other solutions?

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Tom T 5 years ago from Orange County, CA Author

Sorry Bob - but that's it. If you look, you will see that there have been some people who've had problems with their charger/connector, plugging into the unit. The only indication you have that the charger is engaged with the phone is the battery symbol on the phone. If that's not the problem then you probably have a dead battery and it will need to be replaced.

asasinater13 5 years ago

my phone's screen just stopped displaying everything. like all i get is the backlight lighting up behind it but it doesn't bring up any of my backround, menu, or anything.

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Tom T 5 years ago from Orange County, CA Author

@asasinater13 - If it happens in both modes, key board in and out, then you probably have a dead display. You will need a replacement. Sorry.

abby e 5 years ago

hi can you help me...my phone is acting weird...when i press on a button it doesn't do anything like if it doesn't work. n its frozen...i cant turn it off unless i take the battery out but once i do that it doesn't wanna turn back on. i tried your steps but nothin happens. i can receive text messages but i cant seem to open them. can you help me please. i dont want to buy a new phone

Bobby 5 years ago

I need help with a different problem. My Cosmos will turn on but not too long after, it freezes. Like problem 2 but no matter what I am doing on it. I checked by pulling out my card and switching batteries and that is not the problem. Help please?

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Tom T 5 years ago from Orange County, CA Author

@abby e - I have a couple of guesses, your phone is behaving like it is locked. I'm guessing it is not displaying the "locked" indication so if we eliminate that, have you had it near lots of moisture? If so you may be having some keyboard issues. You'll need to dry it out. The last guess is that you may need a firmware update. Not sure how to accomplish this on your own if you can't operate your keys. Might have to bring it into the store and have them update your firmware. Wish I had a better suggestion.

@Bobby - Same suggestion, since you have access to your keypad at least for a little while, try updating the firmware over the air. If that does not work you may need to bring it into the store.

Boby 5 years ago

I need help with my LG Cosmos touch phone I was upgrading it but then by mistake i disconnected the phone and it froze on up grade mode. And it said not to disconnect bc i wasn't going to be able to use it when its upgrading what do I do.

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Tom T 5 years ago from Orange County, CA Author

Boby - This is kind of a long shot but try removing the battery for about 30 seconds and see if it goes back to previous state. Otherwise you may have to take it back to the shop.

Betty 5 years ago

I have had my Cosmos for a year. It has recently had some trouble when I charge it. I plug it in it beeps and the charging symbol pops up, then when I take it off a few hours later the battery only has one bar. I have tried 3 chargers and had the same issue. It seems to hold a charge fine, but I would like to know how much battery life I have.

Alexis 5 years ago

I have V4 on my phone. When I use the slide out keyboard to text it lags and I have to wait for the screen to catch up with what I typed. Any ideas?

charlette mustoe 5 years ago

all my lg phone i had are rubish they ethier black out and the lights just show or the one i got was fine in till put it on charge and now it wont trun on

steve 5 years ago

I drop my phone in the water and take phone out fast as i can, than i let it dry couple day,and put battery in and phone was on but all key pad was not working, what do i have to do?

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Tom T 5 years ago from Orange County, CA Author

@Betty - It sounds like you have a battery problem there. Funny that you say it holds a charge. If you happen to have another phone in your house you could swap out batteries to see if the problem follows the battery. Otherwise you may need to take a trip to the store.

@ Alexis - None whatsoever... That is a new one. If it was a PC I'd say you have a memory issue or a virus. Might try to reset the phone or do a software update. Good Luck but I'm betting you will have to go back to the store.

@Charlette - There have been some issues with chargers. Most had been cleared up but maybe you got a bad one. Try both using the wall charger and the USB charger for the PC. See if the battery animates like it is charging. If not, take back the phone/charger and make them fix the issue. Good Luck.

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Tom T 5 years ago from Orange County, CA Author

@ Steve,

Look a few comments back or search for the word "Rice". It sounds goofy but it does work. First thing you do it take out the battery. Next you need to take some uncooked rice. Heat it in the microwave for a bit then put your phone into the rice. Something about the microwave drives the moisture out of the rice then as it cools down, the moisture from your phone get absorbed into the rice. It took a couple days for mine to dry out but I did the same thing as you and it works fine now. There were about 3 days where a couple of the keys did not work, but after a week of using it, everything works fine now.

Cat 5 years ago

I had my LG Cosmo for about 8 months. Now my cell phone's screen won't light up, but the key pad is lighted up. I removed my battery and media card to see if they were the problem. When I put my battery back in the same thing happened that my screen would not light up except for a black screen. I need my phone fixed ASAP.

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Powerpoe1 5 years ago

Great advice in this hub and helpful. Voted Up! & Rated Useful~

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Tom T 5 years ago from Orange County, CA Author

@CAT - You probably have a hardware issue. I'd suggest taking it back to the store.

@Powerpoe1 - Thanks for stopping by.

mathyou 5 years ago

i dropped my lg cosmos in some tea today and now the screen is black with the Verizon logo on it when i press any button. so i believe the screen still works but i cant access anything else. what should i do. im going to try to place it with some rice over night.

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Tom T 5 years ago from Orange County, CA Author

mathyou - I dropped mine in tea as well and I could not get it to work right at first even with the rice trick. Then I too a little bit of water to wash out the tea residue and then the rice trick worked fine. Not more than a teaspoon full did it. I shook out all the water I could then put it in the rice. It took 2 days for mine to dry out in that rice. It was a risk I took because I was just about to buy another phone anyway so I figured what do I have to lose. Do this only as a last resort. Make sure to take out the battery. I got back most of my functionality but it took another 2 weeks to get everything working the way it should. In my case I could not use the end key and the clear key worked intermittently. Good luck and let us know what happens.

Plink 5 years ago

Uh - I've got a Cosmos (full face tuch scrn) and my Touch Screen isn't "touching".....it's gone "dead" on me twice now in the last 12 hours w/ a fully charged battery...wut up wit dat..? I've only had the phone since December - it's never been dropped or abused...???

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Tom T 5 years ago from Orange County, CA Author

@Plink - Sorry you are having problems. I can't help with a touch phone. Mine is the VN250.

jbug293 5 years ago

my piece of crap lg comos brand new just quit working for the past 2 days I've been trying to get it to turn back on - it just displays the verizon logo makes me hate verizon cant wait till contract up so I can go back to att verizon totally sucks I've tried taking battery out & pressing power button but same thing over & over just that stupid verizon logo... I hate verizon

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Tom T 5 years ago from Orange County, CA Author

@jbug293 - sorry to hear your problems. I have a suggestion and them some bad news if that doesn't do it. It sounds like the software is not loading, so either there is a hardware conflict or your software is corrupt. You can try 2 things, first if you have an SD card, remove it and try to restart. If the memory card is causing the conflict you'll find out quickly.

Next if that does not work, see if you can plug it into your computer. By recognizing a connection with a PC through the USB port it may force the software to jump out of whatever place it is stuck.

If you get either of these to work it is time to upgrade your firmware version. You can do it over the air or take it into the shop....which is my bad news. If you can't get either one to work, you need to take it in the shop so they can reset your software.

Good luck and let us know what happens.

Amy 5 years ago

First Cosmos Touch Phone I had couldn't hold a charge so I exchanged the battery and it did the same. They then sent me another Cosmos Touch - wouldn't power up yesterday (2 bars to dead in less than 3 hrs so another new battery). Today - flashing black screen, tried to send a text message and phone goes into a power cycle and I had to rewrite and resend the text (same problem with lg cosmos), and some of my sent messages are not coming up on my phone but my friends received them so for some reason the phone is deleting them automatically.

Fancy  5 years ago

My LG Cosmo stopped working after 3 & 1/2 months and I'm not sure why, plus the same thing happened with my cousin LG Cosmo phone.

arielle Parson 5 years ago

how do i do a software update ??

Matt 5 years ago

My lg cosmos won't stop scrolling up

emkx3 5 years ago

My LG Cosmos screen keeps going black/blank/inverted/upside down. I didn't drop it, it doesn't have water damage or anything, but I can't slide the keyboard out without the screen acting up on me. I have no phone insurance, so I'm not sure if this would be covered under the manufacturer's warranty if I were to make a trip to the VZW store. How would I fix it? My keys on my slide out keyboard tend to not work, too - especially my space key. It also likes to restart on it's own when my sent folder gets too full.

Tink 5 years ago


i dropped my lg cosmo in some juice the other day andi did the rice trick and it worked just fine then a day or two later the backlight on the screen would go dark and the keys wld stay lit up. it went away for about two days and now its doing it again. what can i do to fix it?

cliff 5 years ago

My cosmos wont stop scrolling. I thought the buttons were jammed but i dont think they are. Now when i turn my phone on in just goes crazy scrolling and scrolling! lol

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Tom T 5 years ago from Orange County, CA Author

@Amy - for the quick discharge, if you are using an SD card and the source of your wallpaper is on the SD card it uses a lot of juice. You need to move that wallpaper image onto your phone. The other things sound like software bugs. Could all be brought on by low battery issues. Finally sometimes they don't give you new phones, they give you a phone that has been reconditioned. Make sure it is new and running the latest version of software. Right now mine is running VN250V04.

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Tom T 5 years ago from Orange County, CA Author

@ fancy - If it stopped working you may need to reload the software. My guess is that you need to upload the latest software. You can do it over the air or have them do it at the store where you bought it. Instructions for over the air are above. Hope that helps. Mine is going strong despite being dropped in tea and bounced around quite a bit. I'm suspicious that both died in a similar timeframe.

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Tom T 5 years ago from Orange County, CA Author

arielle Parson - there are 2 choices, follow the instructions above or bring it in the store. There is a way to upload the software through your computer but it seems a bit complicated. If you try over the air update, make sure you are in a good spot with good signal.

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Tom T 5 years ago from Orange County, CA Author

@matt, sounds like a stuck key. You can get cans of air used to clean out computers. If you can get your hands one one, see if you can blow out the dust or whatever is making your key stick. Otherwise you may need to bring it into the store for repair. I wouldn't try to disassemble it myself.

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Tom T 5 years ago from Orange County, CA Author

@emkx3 first thing to do is try to clean out some of your folders. If you want to keep certain messages, I believe you can text to an email address if they are very important. Second, if you are having problems with the slide mechanism, there might be a hardware problem. If that rail mechanism gets mechanically damaged or dirt gets in the contact points, you could see some of the problems you describe.

I'm not sure of your warranty. You have 2 options, first take it in the store and see what you can get them to do. If they try to charge you, you have a choice pay them or buy a reconditioned phone on Ebay or something. Make sure it has a clean ESN (means it hasn't been reported lost or stolen) It will run you about $60 or so last time I checked.

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Tom T 5 years ago from Orange County, CA Author

Tink - you have 2 choices, it may work itself out after a week or so or ..and I know this sounds funny but if you feel daring, you need to rinse it with water and do the rice trick again. Mine fell in ice tea. It worked OK but didn't get full functionality. My guess was that when the tea dried there was still some residue. Same goes for the orange juice, it has sugar in it when it dries.

To deal with this, I carefully ran a little water in the areas where it was still not working. Did the rice trick and got back most of the functionality. It took about 2 weeks before my phone worked perfectly. For me I was at the point of either getting a new (used) phone to replace it so I just went for it.

As a general rule Water and electronics don't mix so it is up to you to decide if you want to try this as it may also make the problem worse. It worked for me and if you have no other options it may work for you. Good luck.

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Tom T 5 years ago from Orange County, CA Author

cliff - Is this the touch or the VN250? If it is the touch, I'm afraid I can't help much. I don't have that model. If it is the VN250, it sure sounds like a stuck key but if not, you could try a soft reset. Remove the battery for a few seconds and let it restart. It is kind of a long shot. My guess is you do have some sort of hardware problem meaning you'll have to take it into the shop.

nayaumiy 5 years ago

I have had my cosmos for 15 months. It sometimes turned off by itself, but I didn't care much until this afternoon. I received a couple of phone calls earlier and it was working fine until I found my phone turning on and off by itself but would not do anything else. I tried to turn off the phone with the power button but it would not work. All I see is blinking verizon sign with the black background on and off a hundred times. It looks like it would do that forever till the battery is all used. Do you have any idea what the problem is?

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Tom T 5 years ago from Orange County, CA Author

Nayaumiy - Not sure of the problem but I have 2 guesses. The first is that you may need a software update. This can be done in the store or over the air. (see instructions above.) The second is related to having an SD card and the power for the phone. If you have a wallpaper stored on your SD card and not on your phone, it uses lots of power. It will drain your battery and cause all kinds of mysterious problems. My guess is the first problem might be your best hope. If neither of these work you may need to bring it into the store. Let us know what happens.

angelina 5 years ago

do you know how to block one specific number from texting and calling you?

Michael 5 years ago

So yesterday I had my phone in my bag. It started raining real hard. I had my bag in the rain for a short period. I don't remember if it worked last night or not. Well the problem is when I open my Cosmos the screen goes black when I slide it back it works again. Only when its open does the screen go black. If I have a message ready I can still type with it. The keyboard works but the screen doesn't when its open. Please reply soon.

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Tom T 5 years ago from Orange County, CA Author

@angela - I'm afraid I don't. I guess you could record a ring tone of silence and assign it a silence ringtone. (There's a way to record sounds. Just record silence and use that for the ring tone.) For texting I don't have any suggestions. Let us know if you find something different.

@Michael - it is possible that some water got into the interconnect between the keyboard and display. You could try the rice trick to see if it will draw out the water. Just be sure to take out the battery. Water is not the friend of anything that makes an electrical connection. Let us know what happens.

Michael 5 years ago

It has been sitting in a small amount of rice (all we have) for 20 hours. Before, I had the battery in with it and the battery took half the space and my phone was in the closed position. Now for the next 10 hours or so I will try without the battery and keeping the phone open. Thanks for the help.

Michael 5 years ago

My phone works when's it's open now. Now the brightness settings keep changing and I can't fix it some times it will be all the way dark and just barely seeing anything or sometimes it will be super bright. Please help again.

Canada 5 years ago

Had this phone for a week and I have hated it. It comes unlocked while in my pocket and will call someone multiple times without me knowing. Has weird, glitchy flaws.

Kay 5 years ago

I'm getting a new phone soon.Problem is the power button doesn't workon my old phone.Is there a way i can get my old info from my phone,like my contacts and pictures??? Please help!

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Tom T 5 years ago from Orange County, CA Author

@Michael - The rice trick seems to get most of the water out but not all. It took me about 10 days before my keyboard was fully functional. If you can stand the inconvenience, it will probably go away slowly.

@Canada. There is a setting on the phone to unlock using either 1 or 2 key strokes before it turns on. That should fix the problem for you.

@Kay - if you have an SD card you could store it yourself. Look up the hub about transferring files above. I also believe that they can transfer it at the store you bought it from. If not go to the nearest store by your carrier.

Will 5 years ago


Ive had my lg cosmos for almost 2 years now, randomly when i send a text it will freeze on the message sent pic and then restart. Also i seem to be having signal problems randomly i am almost always having problems keeping signal in and around my house i can have it at one spot that a moment ago had signal and then its gone. I think maybe the antenna inside is faulty? Do you have any suggestions ive tried the battery reset already and im running vo4

KMD 5 years ago

My Cosmos phone's screen keeps going blank whenever I touch a button on the front keypad. When the screen comes back up after a few seconds it shows that the key touch was registered. Any thoughts?

Chrissy 5 years ago

Tom, quick question for you on my Mom's Cosmos Touch. She recently got it and noticed that it keeps lighting up randomly. We've checked for new messages and things and it doesn't appear as there are any. It seems like it is draining the battery. Any input that you have would be great! Thanks!

Jill 5 years ago

Hi Tom, I have the exact same issue as Chrissy. The LG Cosmos Touch will randomly light up. A few times an hour to be exact. There is no new message, missed call, text etc. It seems to be for no reason at all.

jamie 5 years ago

i dont know what happened to my fone but when i get a call or try to call someone its either completely silent or i can barely hear what someones saying but the ringtones work. im so confused please help!

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Tom T 5 years ago from Orange County, CA Author

@Will, you might be having a hardware problem but it would not hurt to update your firmware at the store as I had some trouble getting it to take doing the over the air update. If that does not work, you can have them run a diagnostic.

@KMD - That is a new one. My guess would be a software issue. There are varying levels of reset you can try all the way up to and including a rest to factory conditions. I would not suggest that as you probably will lose your contacts. Try doing a software update and see if it clears up. If that does not work, take it back to the store and have them run a diagnostic.

@Jill - I don't have the touch but it may be trying to wake up for some reason like maybe to tell you the battery is low? Mine also has a setting where you need to hit 2 different keys to unlock the phone. Perhaps hers is set to unlock any time it is touched? Until you figure out what it is doing, you may need to reduce some settings to reduce drain on the battery. On mine you can lower the brightness on the backlight. Also, if you are using a background image that you took, make sure it is stored on your phone not the SD card.

Brooklyn 5 years ago

Hi Tom, I have the LG cosmos and at least ten times a day, after I send a text, it will freeze then turn off by itself, then turn back on. It drains the battery like crazy. & whenever I get a call, i can't hear the other person (the other person cannot hear me also) unless i put the phone on speaker. Any suggestions on what's wrong?

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Tom T 5 years ago from Orange County, CA Author

@Jamie - I have 2 guesses. The first is to check the voice clarity function in your tools. See if it is set. I think it adjust the sound volume based on ambient noise. Turn it off and see what happens. (If it is off, turn it on and see if it helps.)

My second guess is based on a bit of a hunch but I think the Ringtones are routed through the hands free speaker at the back of your phone next to the camera lens. The sound you hear when talking comes through the small slot at the top of your phone above the screen. Perhaps, something is blocking that small slot. I'd suggest something soft like an old tooth brush to brush out whatever may be blocking that speaker.

If that is not the problem, see if you can get a head set. If you can hear through the head set, then you may have a problem with the speaker and you'd need to take it in for repairs.

Good Luck and let us know what happens.

@Brooklyn - Try updating your firmware. You can either take it into the shop, they should do it free of charge or you can try an over the air update. When the phone freezes and a batter drains it is likely a software issue where the little computer in your phone is going crazy and using all kinds of power.

As for the sound, it may or may not be related. Look above at my answer to Jamie for some clues but my guess is it is all related. I'd head to the shop.

Karen  5 years ago

Just got this phone a few days ago - not thrilled at this point. My previous phone super cheap, basic lasted for 5 years - survived two dunkings and numerous drops - just crapped out so I went for the LG Cosmos. The LG has been charging for almost two hours, and I can't get the touch screen to show me anything but the 'battery charging' icon against a black screen. Is this supposed to be happening? On my old phone, you could operate it while it was charging.

Lexy 5 years ago

My phone tends to turn on and off continuously and every single time it turns off it sends the last text message I received over and over again. I've tried taking out the battery and it will still do it. I can't receive texts or calls while it does this and sometimes it does it for hours. Does anyone have this problem too?

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Tom T 5 years ago from Orange County, CA Author

@karen -you have the LG touch. I'm afraid I can't help much with that version. Mine is the VN250 w/ querty keyboard. Sounds like you are on the right track though. The phone should allow you to operate it while it is charging. My only suggestion is to make sure the phone is on and while plugging it in to the charger, see if the screen changes other than the battery button. If it does, I'd suggest taking it back to the store and having them reload the software. Good Luck.

@Lexy, Your problem definitely sounds like a software glitch. I'd take the phone back to the shop and have them reload the firmware. Probably doesn't hold much of a charge either.

natali 5 years ago

I've had my phone for about a year, and the other day I turned it on, and it would "blue screen" on me randomly. But occasionally, it would turn back on. Last Thursday I tried turning it on, and it would make the start up "sound" but there was still a blue screen? It is problems with the hardware?

Apple 5 years ago

My phone does not send or receive picture messages anymore. It says, "message delivery failed" or "message receipt failed". It still allows me to access my pictures and send text messages but not pictures. Any ideas?

Jose 5 years ago

Hi. When I go to charge my phone, it gives me an error telling me to check whether the cable is plugged in all the way, oor if the charger s the right one. It is the correct charger. Thanks

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Tom T 5 years ago from Orange County, CA Author

@Natali - I think your phone is done. Probably a hardware issue. Take it in and get a replacement. Sorry for your trouble.

@Apple - It could possibly be a reception problem. Photo's are a lot of data and take longer to send. It could also be a software problem but I'd guess it is a reception issue. Make sure you have good reception when you send a picture. Might try to update your Roam Listing to see if reception improves. If memory serves me it is *228 option 2. Good luck.

@Jose - I get that message too sometimes. Just reset the connector. The most important thing is to see the battery icon animate like it is charging.

tyler 5 years ago

yeah my problem with the phone is, the whole screen blinks every 2 minutes

Jay 5 years ago

it wont let me open my voicemail...it just says 'your update is not availbale' uhhh I DIDN'T UPDATE ANYTHING ergg so frustrating!!!!!!!!!!

Rita 5 years ago

I've had my LG Cosmos for a few months now and I really love it, but a problem that's arose is that I'm not receiving messages when someone sends me them, but then hours later, I'll receive all the missing ones and not get them to me on time. I'd really like to not replace this phone, so hopefully it's something fixable?


Marina 5 years ago

I've had my phone freeze on me twice while saving a picture to an sd card but I also have another problem where some or alot of times or even few times a day where after I send a text message my phone will freeze with the message sent with check mark and all keys will still be lit forever how long until I finaly click any button on my phone then it auto turns off and turns back on again after a few seconds then is normal for awhile. It didn't really start happening until I changed from my clear case to a blue one but I also don't know if Turing it off and on sometimes alot can cause it to do it. Help if somehow can be magically fixed and I've he'd the phone a bit over a year now. I turned it off and on alot sometimes bc it also sometimes wouldn't send or receive text but now its normal on that other than it freezing so yeah

Bob & Lee Ann Sexton 5 years ago

Bought matching LG Cosmos in Feb. All of a sudden today, my wife's display won't work. Phone seems to function fine, but you see nothing. Once in a great while the display will flash for a split second.

Any ideas would be helpful since verizon usually is not.


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Tom T 5 years ago from Orange County, CA Author

@tyler -sorry to hear. If you can't get the refresh/reset to work, and removing the battery doesn't do the trick, you probably have to bring in the phone.

@Jay - could be 2 things going on - if you tried to do an over the air update and it did not finish your phone could be in some sort of odd state. You may need to try and reset the phone. The second thought is that your key pad may not be working correctly. If you had any kind of trauma - dropping, exposure to water - you may be experiencing some issue with the keypad. If not either of those, and a pulling the battery does not work, you need to take it in and see what they can do. Hopefully you have an SD card so you have things backed up.

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Tom T 5 years ago from Orange County, CA Author

@Rita - Not sure what the problem is but there could be 2 issues, your network, if you are on a particularly busy network, text may not get delivered quickly. The priority goes to the voice so texts are sent as time allows. If it is you phone, try clearing out some of your stored texts. It could very well be that the phone has so many texts it is taking a long time to index and store them on your phone.

Those are my only 2 thoughts. This one is above my pay grade but my suspicion is it is not your phone, just your service. Good Luck.


Since the case wraps around the SD Card holder, try resetting the SD Card. take it out and push it back in. You may just have an intermittent or poor connection. It could also be that your SD card is going bad. Take out the SD card for a while and see if the problem persists.

If neither of those do the trick, you may have to update your software. You can do that over the air or in the store. Good luck and let us know what happens.

@Bob & Lee Ann Sexton - If I had to guess I'd guess that there is a hardware problem with the screen. But just in case, the only thing I can think of to try is to reset the software by removing the battery. See if a reload of the software fixes the phone. If not you may have to find yourself a replacement as I don't know of a way to fix a screen that is not functioning correctly. Good Luck.

denise 5 years ago

My front screen has a bluish cast to it - when I open the phone, the screen looks normal in color. Any ideas? oh, some of the uppermost buttons (ok button too, but the rounder is ok) and the speakerphone button no longer function. I got mine the day it came out at Verizon....it has been a really good phone.

Jay 5 years ago

Thanks...sadly i dont have a SD card...i will be sure to try thoses ideas! thanks again

Baylee 5 years ago

I have a question. My cosmos has completely stopped working. The only time the screen lights up is when the low battery beeps. Its not charging, and none of the buttons are working. Even when I slide it open the screen doesn't move or anything. If someone could get back to me, I will be incredibly happy.

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Tom T 5 years ago from Orange County, CA Author

@Jay - if you look around you should be able to find one for less than $10.

@Baylee - You could have a variety of problems from a battery that won't charge to a dead battery to a dead phone. If you happen to have access to another battery, see if you can swap out batteries and test if the phone works. If it does, they you may have a bad battery. You could also have a charging problem. If not, then you'll have to probably take it into the store and see what they can tell you. Good Luck.

Bre 5 years ago

The screen on my lg cosmo will not come on, because I dropped it in a cup of sweet tea 2 weeks ago. My phone still works I just need the screen. Is there any solutions that will work to get my screen turned on.

elias 5 years ago

How i can setup the loudspeaker on my lg phone.

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Tom T 5 years ago from Orange County, CA Author

@Bre - Water and liquid substances cause damage to electronics in a couple of ways, first if turned on, they can cause the electricity running through the components to fry. Second, when they dry the leave a residue on contact points and other areas. The contact points are probably the issue here. If you look above and search for the word "rice" you will find several posts of people including myself who had some luck using heated rice kernels to remove water from phones. In your case since there was tea and sugar, you may actually have to 'rinse' your phone again then dry it out. Please know this is full of risk and probably violates any kind of guarantee you have. In my case, my warantee had expired so I was about to buy a new phone anyway. I tried it and it worked. If that is not your circumstance you may want to bring it into the store.

@elias - The speaker phone button is to the left of the OK button and above the send button. Unless you want to attach it to a speaker system then you would need to find yourself a speaker adapter cable with and RCA jack that can fit in the headphone slot on the upper right side. Hope that helps. Good luck.

Calista 5 years ago

My LG Cosmos screen is black, the buttons work and I can open texts but I just can't see anything. The screen is totally black but it lights up a little bit when I press buttons or open it up.. I didn't drop it or anything. I was at school and it was in my book bag and when I got on the bus it started working and a couple seconds later the screen just went black.. This is the second time it's done this. The last time I droped it and did this but this time it just stopped lighting up, didn't even drop it! :\

Jay 5 years ago

Ok thanks

Tim 5 years ago

I got a cosmos a month ago and was pretty happy with it for the first month. When the second month rolled around I changed my calling plan from the 450 minutes plan to the 1.99 per daily use call plan. After that I no longer get the full screen alert message that tells me "you have 1 new text message. View now?" Now when I get a new text I just get the small new text icon and when I respond to a text I still have the new message icon but it says that the message I *just* sent is marked as unread. I really want to get it back to the way it was when I first got it but hours of fiddling with the various options I could find in the menu and looking at the online manual isn't helping me find any solutions.

Lola 5 years ago

Where is the memory card in this phone?

bob 5 years ago

my fone has been frozen for almost a year and i dont no wat to do about it i can use any help at all

plez im desperate

rhannan 5 years ago

brand new phone, got it today.

The screen, after working perfectly for several hours, no longer works. It's just a straight white screen now.

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Tom T 5 years ago from Orange County, CA Author

@Calista - Sounds like you were living on borrowed time. I'm guessing you have a bad connection between your screen and the phone. Need to bring it in the shop. Sorry.

@Tim - I think what you are talking about is the auto notification settings. Under the MENU on your main page select Messaging. Then at the bottom of the screen to the left of the word OK, press the button associated with "Settings" scroll down to the 6ht Item "TXT Auto View" and switch it on. That should give you the notification back when you get a text. Let me know if that fixes it.

@Lola - for the LG VN250 it comes built in with a small amount of memory on board. You can add memory through a microSD card. The slot for it is located on the right side as you look at the phone next to the 369 keys. There is a cover that says "micro SD" The memory goes there.

@bob - The only thing I can suggest is to see if you can reset the phone. Remove the battery for a while, and plug it back in. If it does not come back to life and give you access to the key pad, then you have some sort of hardware problem and you'll need to take it in the shop.

@Rhannan - take it back...quickly. You probably got a refurb. Get another phone.

Tim 5 years ago

When I turn "TXT auto view" on all it does is automatically bring me to my first received text message when ever I slide the keyboard out or slide it back in, regardless of what screen I was on. For instance I can receive a message, click 'reply' and when I go to begin typing a message and slide the keyboard out, it just returns me to the earliest message and I have to navigate back. Then after I finish sending a message and Slide the keyboard back in, it goes back to that earliest text again. Also, just today whenever I go to camera mode the screen locks up and becomes all pixellated.

jessica 5 years ago

hi, so my phone has all kinds of problems. like i will leave the camera on for like 2 minutes and it shuts off..also it shut on and off randomly, and it takes forever to send media messages even if i have the greatest service ever, i have the touvhy charger problem also and it randomly calls people without me even touching it. also sometimes when i open my camera i just see black and white lines and it stays like that, any suggestions?

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Tom T 5 years ago from Orange County, CA Author

@Tim - Sounds to me like you need to reload or update your software. Problems that cross over into different functions suggest systemic problems. Hopefully it is not a hardware issue and you can simply update your software. You may have to go into a Verizon store or whomever your provider is to have the software updated. Look in the section above with links on how to do an over the air software update.

@Jessica, it sounds to me like the phone may be dying. As with above you, when there are multiple issues that are systemic, it is either a software problem or hardware. You can reload the software but hardware will just eventually die. Your best hope is to update your firmware/software and hope that does the trick.

raven 5 years ago

I have an LG, im not sure what type of phone it is, but when I started it up the other day it starts but says use a genuine battery. it has been working fine and then suddenoly it stopped. WHAT DO I DO. this phone is a touch screen

Amanda R 5 years ago

I have the cosmos also. Well it had half a battery and suddenly shut off. Well the verizon logo would pop up like the phone was turning back on. but when i push on the power button to turn it on it doesn't turn on..Also, it doesn't hold a charge anymore, i would charge it overnight and wake up in the morning only to find that it died.

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Tom T 5 years ago from Orange County, CA Author

@raven - Sorry I don't have the touch. All I can tell you is that there are battery related problems with mine and most are charger issues or the storage of wall papers on the SD memory card instead of onboard memory. Good Luck.

@Amanda R - Does this happen when you are plugged into the charger? If it works when plugged in you probably have a battery issue. Look above in the batter drains overnight section. If you have a picture that you uses for a wall paper, and store it in the SD Card vs. onboard memory it drains the phone very quickly. Failing that I'd take it into the store and have them test your battery.

Lori 5 years ago

Hi Tom, My son has the Lg cosmos not touch screen. His screen is now mirror imaged. there is no water damage and we cannot figure anything out. Any help or ideas would be greatly appreciated

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Tom T 5 years ago from Orange County, CA Author

@lori - that is a new one. I'd suggest doing a firmware update (over the air) or soft rest of the software (remove the battery) and see what happens. I don't know of any settings on the display that would cause that to happen. If not, you probably have to take it back to the store. I'd love to find out what happens. Thanks.

Michelle 5 years ago

Mine will turn backwards like you are looking in a mirror and will turn blueish green..now it will not turn off or on it just flashes verizon..i hate this phone..this is the second one that has done this to me

Ben 5 years ago

Every once in a while my cosmos will have this issue where every time I press the End key, the phone would instead type 147* in, and I can't end calls or exit out without removing the battery. It usually goes away after a while but this most recent time it has been lingering. Has anyone had this problem, and if so, does anyone know what's wrong with it/how to fix it? Thanks!

Yesenia 5 years ago

this is my 7th cosmo phone ! they have all had different problems but now this one wont turn on . . . not sure what to do

-aready charged it but nothing

any suggestions ?

troubled 5 years ago

i cant use the full key board on my phone because the colors on the screen go the exact opposite they should be when i open the full key board and then i need to go two the half key board for it to do anything and the colors are still reversed or when i open the full keyboard it freezes and it makes me restart the phone to fix both problems

Morgan 5 years ago

I cant get my sd card to read on the touch. Suggestions?

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Tom T 5 years ago from Orange County, CA Author

@Michelle - sorry to hear your problems. That is the second complaint I've hear about the flipped text. Not sure what to tell you. My guess is the software. You may need to go to the store and have them to a factory reload. You'll want them to back up your data first.

@Ben - Sounds like the keypad got wet or has some contamination on the contact. I saw this exact problem when I mistakenly dipped my phone in some iced tea. The phone actually worked OK but I still had some lingering issues with the END key. In my case, I guessed that when the tea evaporated in the rice (Search for rice in this article) there was some dry tea residue on the key contact. I took the drastic step of washing off my keyboard and drying it out with the rice. It worked for me but there is a huge risk. I basically had nothing to lose because I was just about to buy a new phone if this did not work. You have to make that call and there is a big risk that it may not work and could cause more problems. Good Luck.

@Yesenia - If it won't come one it is a battery issue. Search on battery problems in the article. The bigger picture may be the way you use your phone. You may want to look into some sort of heavy duty protective case as 7 is a big number.

@Troubled - you have a hardware problem. You need to take that into the store and have them see if they can fix it.

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Tom T 5 years ago from Orange County, CA Author

@Morgan - I don't have a touch. This is for the VN250. If you come back in a couple days, I'll look into putting something up in the way of instructions for the Touch.

grace 5 years ago

when i plug in my phone it says it's not charging, but when i unplug it, it says it is charging. what do i do?

Nicole 5 years ago

I Have Had My LG Prepaid Phone For Only About 4 Months.

I Have To Admit That I Dropped It About 6 or 7 Times But It Has Never Had Any Signs Of Damage Or Anything!

So I Stopped Using For About A Month And And Then I Have Just Gotten Back To Using It Again And I Was Using It 4 or 5 Days Ago And I Shut It Off For The Night And It Seems Perfectly Fine!

But When I Woke Up In The Morning It Didn't Turn On And Ill Hold The Power Button For About 2 Secs And The Buttons Only Light Up And Ill Slide It Open And Those Turn On But The Screen Doesn't.

And Sometimes When I Guess I Turned It On I Can Hit A Number And It Will Make The Little Tone!

So I Tryed Calling Somebody (With The Screen Still Off) And It Automatically Says That It Cant Reach The Number PPS18B4, With Every Number That I Try Calling.

So I Dont Know If The Phone Is Just Done Or If There Is Anything I Can Try....Please Help!

Nicole 5 years ago

And If This Is Just A Dead Screen Problem..Is It Possible That I Could Just Get The Screen Replaced?

And If So How Much Would That Cost??


Geegee 5 years ago

My LG Cosmos was working just fine literally 10 minutes ago, I was texting a friend and I went to check and see if he had texted back and the screen wouldn't light up. I've tried EVERYTHING. I turned it off, turned it back on. Took out the battery and put it back in, but NOOOOOO my phone refuses to light up, all the buttons and everything work...just not the screen. Help?

Randy 5 years ago

mine went bluish grean, i took the batt out, put it back in, now its upside down and backwards, stiil works but its hard to read backwards

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Tom T 5 years ago from Orange County, CA Author

@Grace - I get this too when I plug into my computer, but for some reason the phone charges. Try plugging into the wall power and see if the problem follows. I think it has something to do with plugging into a computer.

@Nicole - There might be a couple things going on here, first of all it sounds like you have a hardware problem with your screen. About the only thing you can do is try to reset the phone by taking out the battery for a few seconds and seeing if the phone resets itself. If not, you are probably dealing with some sort of issue with your screen.

The PPS code might have something to do with your prepaid status. I don't have that plan and I can't find anything online about it so you'll have to call Verizon. I think you can use *611 to contact them with your pay go plan.

As to your second question, I'm not sure what it would cost to replace/repair the screen. That's something that you'd have to talk to the Verizon store about.

@Geegee - Doesn't sound good. Try plugging the phone in and pressing the End button to turn it on and see if there is any life while connected. If not you may have a bad battery but you'd have to bring into the store to find out.

@Randy - this seems like a new recurring problem. You could try running the setup wizard under the settings and tools menu. The other option is to try and update the software over the air. Failing that, considering what you've already done, you may have to take it in the store.

Andrew 5 years ago

I was sitting in 6th block and all of a sudden the end button on my cosmos stopped working. I took out the battery now I can't turn it back on? HELP!

Becky 5 years ago

my lg cosmos touch dosent like to receive a bulk text like if its coming in on two parts it will only send me the second page ? how do i fix this cuase no matter how many times my friends send it , it will not come in

DaveRef 5 years ago

We recently discovered that our LG Cosmos does not charge (wall charger or USB-computer). Plugging it in shows the charging indicator, and while plugged in, the battery does not discharge, and the phone will run as long as it remains plugged in.

We purchased a new battery for the phone and the situation has not improved. Any ideas?

Jordy 5 years ago

Ive used several different chargers to plug in my phone, yet it keeps saying, check if cord is plugged in corectly or if this cord is recommended for this phone, what do i do!

xAthenaX 5 years ago

i have this exact phone. and my camera wont work.

ill click the camera button, and it just stays on the loading screen (it just shows the camera with the red cirlcle around it) please help?

Chase 5 years ago

I have a cosmo Lg. And i droped it in water and now the front screen wont work. It will vibrate and the numbers will light up but the screen won't work. I tried putting the battery and the phone in a bag of rice but it wont work. Any idea on how to fix it?

Tom T profile image

Tom T 5 years ago from Orange County, CA Author

@Andrew- You probably have a hardware or Water issue. If it is water, do a search for rice to dry out the phone. If it is hardware I'm afraid all you can do is take it to the store and see if they can fix it.

@becky - Sorry to hear your problem. I don't do a lot of texting but I'd suggest that maybe it is trying to save memory. See how many texts you have saved on your phone, it may be running out of room. Short of that suggestion, I'm afraid I can't help much. Let us know what you find out.

@DaveRef - That is an odd problem as the phone works plugged in so you know you are getting power to the phone but the battery does not get charged is odd. Unless there is something draining the battery quickly when left off the charger, like a wallpaper picture stored on your flash card, the only thing I can think of is a bad battery or a bad contact with the battery. Since you changed the battery, have a look at the contacts where the battery connects to the phone, they should be shiny and free from contamination. If they are not, you can try to clean them with a soft cloth or a Q-tip with a little alcohol. Failing that, you probably need to take it back into the store and see if there is some other hardware malfunction.

Jordy, I get this on my phone sometimes too. The question is does the phone charge? If it charges, don't worry about it. I suspect it is some sort of low voltage warning so you may not have a good connection. If the phone charges, don't worry about it.

xAthenaX - I haven't seen this but I suspect your memory is full. Try moving some pictures either off the camera or delete a couple and see if it helps.

@Chase - I've never had any luck recovering a screen. If the rice idea did not work, you probably have to bring it into the store and see if you can get a reconditioned replacement.

Catrina 5 years ago

My Cosmos always takes FOREVER to send txt messages! Any suggestions on how to fix it?

Callie 5 years ago

My lg-vn250 keeps dying WHILE plugged in WHILE I'm having a conversation. I'm unable to speak to anyone... but I could send a text... whaaat??? Help please. Thank you. :)

P.S. I'm in the middle of nowhere, and am a minor whose parents are all the way across the country from me. Fixing my phone could prove to be difficult; any easy suggestions, please? Thanks.

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Tom T 5 years ago from Orange County, CA Author

@Catrina - I don't know what to tell you. Does this happen everywhere? My first thought is coverage. Cell companies assign priority to information that is sent across the network. Voice get's top priority because we need to hear conversations as they happen. If there were too much delay it would be difficult to communicate.

My second thought is that you may need to update your firmware. If you've never done that you can attempt to do an over the are software update (See second item in link section above) or bring it into a store where the technician can do it for you.

@Callie - The clue might be the "in the middle of nowhere' part. Yo may not have good cell coverage. When you say dying, do you mean the call drops or the phone shuts off? If the phone is shutting off then you may need to reload the software. That is best done at a store but you can try to do it over the air. The instructions are above in the link section. Look at the 2nd link. Also, for your own safety, it would be good to refrain from broadcasting that you are a minor separated from your parents. I wish you the best. Please let me know if this helps.

Jay 5 years ago

Hey its Jay again. I found out why my voicemail wasn't working and thought I might as well tell you what I found out. The voicemail * number for Cosmos is *86. Mine got changed to *64. Now about 8 weeks later my friend, who also has a LG Cosmo was on her phone calling her voicemail. I saw it was *86. As soon as I changed it back it worked and all my un-read messages were still there. Even though I cleared them.

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Tom T 5 years ago from Orange County, CA Author

Hi Jay - That's a new one on me. Thanks for reporting back. Glad you figured it!

mike 5 years ago

finding that backup assistant on lg cosmos 2 will only compete it backup when the keypad is unlocked. any suggestions

Jay 5 years ago

Ugh sorry I bug you so much, but I got another question. Sometimes my phone will turn off and on off and on like crazy and the same message will appear from the same person at least 15 times. It will even show the messages coming in 2 at a time. Now I told that person and they said their phone was off that whole time period. I deleted all my messages and took my battery out yet it continued. Help?

hammy 5 years ago

i tried updating my cosmos touch and i have had no problems with it, but when i got through updating it i deleted the software on my computer to update it cause i didn't think i would need it anymore. so when i unplug it it still says its downloading. its been saying this for 2 days and ive tried pluging it back in and it gives no notification on my computer that ive done anything and i have also tried taking the battery out. PLEASE HELP

Ryan 5 years ago

When I click the camera button on my LG cosmos touch on the side it goes black. then this thing pops up that says "camera start error" and then it goes back to the home page. This is very frustrating!!! PLEASE HELP QUICKLY!!!!!!!!!!!!!

Ryan from above 5 years ago

....(cont. From above)Can you at least tell me how to fix my camera problem?

lara 5 years ago

I have this phone too. Mine used to stay charged fir a week, but now it only works a day after charging!

Tom T profile image

Tom T 5 years ago from Orange County, CA Author

@ Mike, that's new to me. must have something to do with powering down to a low power state? Not sure what to do here other than keep keypad unlocked.

@Jay - it sounds like either the phone is in need of an update or you have a stuck key. My guess is that if it is a stuck key it will be something like the send key or the OK button. Check the keyboard to see if one of the keys feels sticky. If that is not the problem, I'd suggest doing a firmware update. You can try it yourself over the air or you can take it into the shop.

Jay 5 years ago

YES!!!My "n" key is sticky.

Tom T profile image

Tom T 5 years ago from Orange County, CA Author

@Ryan - Never seen or heard of that error. Unless the memory is full, I don't know what to tell you.

@Hammy - not much to do but try and recover the file. I'd suggest trying to download and connect on another PC. Something sounds corrupt on yours. If it works on another PC. you will have to remove the program, clean the registry and try to reinstall.

@lara - sometimes this happens if you use a picture stored on your SD card for your wallpaper. If you've recently made changes, go back and undo them and see if your battery life returns.

@Jay again...Wonderful. Not sure how to unstick a key but you may be able to use a can of air and blow it out or perhaps a swab of alcohol.

Lydia 5 years ago

I have a cosmos, the old one, and i just got an SD card. but whenever i send a picture from Phonezoo or off a friends phone, it always says Error save picture. Then it says there is no SD card in when there clearly is. what do i do?

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Tom T 5 years ago from Orange County, CA Author

Lydia - Try formatting your SD Card. When you first installed the card, it should walk you through a process to format the card.

Jay 5 years ago

Sweet. Im about to kill my phone it keeeps shuting of and on off and on at the worst moments!!!

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Tom T 5 years ago from Orange County, CA Author

@ Jay - you might have a battery problem, or it could be a firmware problem.

Lydia 5 years ago

Nothing happens when i install the card

Marie 5 years ago

I've had a cosmos for about three months now and for some reason my phone won't receive any picture messages from other phones. Do you know what the problem is and can it be fixed

Jay 5 years ago

Greaaaat -___-

Jay 5 years ago

Greaaaat -___-

Tom T profile image

Tom T 5 years ago from Orange County, CA Author

@Lydia - Look at the link section above on transferring files between a PC an your phone. You need to format your card and the explanation is in that article.

@Marie - A couple suggestions, you memory could be full or your plan may be configured not to accept pictures. If you are with Verizon I believe you can check online what your plan configuration is set to. I'm sure other plans have similar features.

@Jay - Sorry for the bad news....

Megan 5 years ago

I have the same charging problem. It doesn't hold it's charge for even a full day, no matter how little I use it. I have already replaced the battery once a few months ago. The phone is not even 1.5 years old. It turns on and off whenever it pleases, which I have seen a lot of comments on this issue. Also, a few of the keys randomly stop working, like the 6 button on the front keyboard. It will register as me pressing it more than once sometimes, and other times will not register anything at all. My last problem is the worst, and it just started today. I have not seen anybody else with this problem on any website so far, so if anyone has any help please let me know! But the screen keeps going all fuzzy and then flashing a black screen for a split second, then goes back to fuzzy. It still lets me use it, but it shows multiple screens instead of one screen. I really don't know how else to describe this but it's really strange. Any similar issues, please let me know.

Alex 5 years ago

My Phone is stuck on headset mode but my headsets is not in. Do you know how i can turn it off?

jules 5 years ago

my cosmos wont charge. i have tried wiggling it around but it didn't help. what do i do now?

emily 5 years ago

hey. well... my cosmos was working perfectly like and hour ago and now its on a black screen and you can hear it turning on and off but the screen won't work. I've already taken out the battery and all but I don't know what 's wrong.

5 years ago

So for some reason my lg cosmo won't hold a charge anymore. I have completely charged it and it still knocks down my battery life. I am FURIOUS!!!! And when i use the slide out keyboard to txt i have to wait for the screen to catch up, also I can no longer receive picture messages and my camera sucks!! I am fed up with verizon

Alison 5 years ago

This morning my LG cosmos screen turned black for no reason. Same problem as "emily". I can receive calls, send texts, whatever, but I can't see the screen! I've tried taking out the battery but it's still the same. I can still charge it, though. Think I'm going to take it to the Verizon store... ):

Zekii 5 years ago

i cant send no texts for nothing.. why

Mike F 5 years ago

When I try to use hands free voice command I say 'Call' it asks 'name or number' I give it one of my contacts and the phone restarts and goes back to the home screen and will not make the call using hands free. Any Ideas?

christina 5 years ago

I dropped my Lg Cosmos 2 a few days ago, it's been in and out of rice but does not turn it, instead flashes the Verizon Wireless loading screen ???

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@ Megan, Seems to me the phone is dying. When there are multiple issues it is often related to a catastrophic problem. In this case my bet is the hardware is failing. Sorry for the bad news.

@Alex - my first thought would be to turn on the speaker phone to see if you can get the sound rerouted. I'm guessing you tried that. If that did not work, my guess is that you have an issue with the headphone receptacle. I don't know if you can maybe take a peek with a flashlight and see if you can see anything that does not look right. Kind of a small hole so that may or may not work but it is my best guess without seeing the phone. Let us know what you find.

@Jules - yes there seems to be a trend with this kind of problem. If you've followed all the suggestions, try and see if you can see the animated battery charge symbol when you are playing around with it. If it starts to animate the hold it in place. If when you let go it stops, you probably have a bad connector. If it never animates you may have a bad charger. Try the USB charge from a PC.

Molly 4 years ago

The vibrate option on my cosmos seems to have broken. I turned it onto alarm only, but even after I switched it back, it won't vibrate! I use the alarm clock to wake up, but I'll sleep through it if there is only sound. Is there anything I can do, short of getting a new phone, to get the vibrate back? I've tried turning sound on an off again, and restarting the phone, but nothing has worked yet.

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@Emily - Sounds like you are having a catastrophic failure with your display. Hopefully you have backed up your contacts because you probably need a new phone.

@T - If you use an SD card, try removing the card and see if the phone works better. If it does then something on your SD card is discharging the battery. This can happen if you are storing your phone wall paper on the SD card. Give that a try.

@Alison - yes, I think the screen is going bad or the connection to the screen is going bad.

@Zekii - There are a number of reasons but the first question is where does the texting process fail. Can you type the text but it fails sending it or does it fail when you try to create the text? A few more clues might help. Thanks,

@Mike F - Not sure what is going on here. Make sure you have the hands free settings set up normal. You can access it from the menu key hitting, 9 3 1 then select Settings. Be sure the CLR key activation is set to on. If that doesn't work, I'm stumped.

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Tom T 4 years ago from Orange County, CA Author

@Christina - I'm afraid I don't have any good suggestions. I had to do it twice but each time it came one and the problem I had was keyboard function. Sounds to me like you might have a hardware issue.

@Molly - I'm afraid you are probably out of luck as well. There is no way to 'turn off' the vibrate function so it is likely that the function is inoperable. You could try to download some obnoxious ring tones to wake you up???

Justin 4 years ago

When I receive text messages from friends with iphone the message will not come through completely. any idea why this happens?

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Tom T 4 years ago from Orange County, CA Author

@Justin - Not sure of the specific issue but if it is just from one kind of phone, it might be a format issue. That should not be the case because texts are supposed to be all sms compatible format. Probably need to do some experimenting. See if you can find someone else with the same kind of phone to send you a text as well and see if the problem follows the phone or just the single users. Wish I had more.

jeff 4 years ago

what does "insufficient memory for this operation" mean when i try to access "my verizon" on my lg cosmos? and any info on how to make it not do that would be great thanks jeff

Kourtney 4 years ago

My friend's cosmo keeps sending tons of texts multiple times. She checked the bill today and in the last 3 days her phone has sent 10,000 texts. Also it wont receive the texts sent to her on time. Is there a way to fix this?

Kourtney 4 years ago

Of those 10,000 texts, 1,578 were actually hers. She only texts about 5 people including me and her boyfriend, along with family. Hope theres a reason for this, thanks!

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@Jeff - I've not had that happen to me but I'm guessing you are low on available memory for your phone. If you have extra pictures or texts you could try to free ups some space but that's just a guess. Please let us know if you find a solutions.

@Kourtney - If the problem happens on the other phones then there is a problem with her phone. It might be a sticky key. If there is a sticky send key it might cause this issue. Otherwise, she may have some sort of hardware problem. If it does not follow the phone, say for instance it only happens with texts sent to you, then there is some sort of issue between your phone and hers. On the off chance it is a network thing, have her update her roaming capabilities type *228 then send. Select option 2 and it will do the rest. Good Luck.

Mike 4 years ago

My wife's cosmos touch screen quit working. Verizon has replaced it, but I would really like to get the pics off of the old phone and can't because the touch screen won't work. Do you know how I could get to them by using the keypad alone?

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Tom T 4 years ago from Orange County, CA Author

@Mike - My only thought is to try using the backup assistant. I'm not sure if you can initialize it without having access to the touch screen but if you could get it going, you may be able to offload the pictures and other info. Do a bing search for LG cosmos Backup Assistant. It is a free product with verizon accounts.

Shelly 4 years ago

I purchased a battery for my cosmos. It shows batery charged but when you unplug it and try to turn on the phone it will not turn on but if if you plug it in to charge the phone will turn on with this new battery but as soon as you unplug it the phone goes dead. Is there some type of sequence I need to do to get the phone to recognize the new battery?

Tim 4 years ago

My phone wont turn on but my keypad backlight displays. What's up?

FrankF50 4 years ago

Just recently some of my conversations are breaking up. Like I'm only getting every other word. They are hearing me fine, but on my end they keep cutting out. Any solutions?

jonny 4 years ago

ummm it's been a few months since i've gotten my cosmo touch and my camera won't work. i try and open it and it says "camera start error" idk if i should go to verizon to get it fixed because it is a general problem.. if you could give me suggestions it would help

liz 4 years ago

when i make a call i cannot hear anything unless i turn it on speaker phone. I tried the volume button but it says "ear piece volume". however, i have never used an earpiece. i tried turning on and off the blue tooth devices but nothing is working. i tried taking the battery out. no luck.

Ginny 4 years ago

The screen on my LG-VN250 (cosmos) is black when i turn it on. I can still txt and call with it, but the screen is still black. I don't know what to do.

Bre 4 years ago

I've had mine for almost 2 years now, never dropped it in water or anything too terrible. but now it won't charge. like the cord is bad or something. I've tried wiggling it but nothing works. any ideas?

koda 4 years ago

my phone kept shutting off and then turning back on with a bunch of repeat messages. i learned how to deal with that (i just took the battery out for a little bit) now it tries to turn on and i get to the black Verizon Wireless screen and it just flashes like that.

MIke 4 years ago

Got some water on my LG Cosmos. Buttons not working. When I plug in, if I press the ok button I can see the screen. When I let go I cannot see screen. I also cannot turn on phone unless i plug into computer. I did get some water on it. Please any advise.

Boughtchr 4 years ago

My Cosmo is having errors while trying to connect to anything it can't even download a picture right now. I'm tired of using someone else's phone to get what I need. Some times it works and others it dosnt it isn't the connection though cuz it messes up when it sais I have 4 bars plz help

David G 4 years ago

Just over a year old, my Cosmos Touch seems to hold irregular charges... some times 4 days .... some times 1 day ... When charging it does not always state fully charged .. but, has 4 bars when unplugged.

Thought a new battery might help.. purchased a VX5600 3.7 900 battery online. Installed and plugged in to wall outlet and phone says says use genuine battery powering down.

Adriane 4 years ago

The brightness on my LG Cosmo 2 doesn't seem to change up or down anymore. How do I fix this?

Matt 4 years ago

Randomly Cosmos will turn a bluish green. This has happened before, but it stopped after roughly 10 minutes. Now nearly every time I open or close the phone, my wallpaper will have the bluish green tint and make it look weird. Sometimes it will appear normal, but most of the time the blue-green tint shows up. Any possible fixes?

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@Tim - backlit keyboard sounds suspiciously like either an option setting or a hardware problem.

@Frank - If it is only on your phone, and you don't hear things break up when the phone rings, then it has something to do with your phone vs. the speaker. You can try updating the firmware but my guess is you have to take it in for a diagnostic.

@jonny - the camera on this phone is not that good nor is it reliable. There are very few things you can do to diagnose/fix problems. The only suggestion I have is to try and update firmware but that is a long shot. It is probably toast.

@Liz- The headphone/speaker symptom you are talking about means for some reason the phone is sensing a headphone jack. If you have a 2mm jack try putting it in and removing it. see if it will clear the problem. Again as a hail Mary you could try updating the firmware but this sounds like a hardware issue. Your next step would be to take into the store.

@Ginny - sounds like a catastrophic failure but on the outside chance it has something that can be fixed, take it into the nearest store to run a diagnostic. My guess is you'll need a new phone if the screen is black.

Amber 4 years ago

my cosmos was working fine until i picked it up to use it and it turned off... showed the verizon wireless image before completely powering on.. then turned off again! it keeps repeating this action! so i took the battery out for hours! and it is still doing it! when i plug it in it does the same thing.. with or without the battery!!! SOMEONE PLEASE HELP!! i need my phone! im out of town for a month!

Liv B 4 years ago

Sorry but this phone is bad... My phone freezes , Randomly turns off , The calling doesn't really work , when people caall me my phone flips out ...and hangs up on the person if i answer!!! + My battery goes by fast when i dont event use it!!!!!!!!!! bad phone.

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@Bre - My guess is that the battery is getting a little long in the tooth. 2 years is a good run for a battery. Probably need to replace the battery.

@Koda - Sounds like it is the end of the line for your phone. When odd things like shutting on/off and black screens appear, it is not likely a software issue nor a battery issue.

@ Mike - If you get water on your phone, all bets are off. Look up the rice trick and give it a try, It is you best shot other than a replacement.

@Boughtchr - If you can't update the software or reset the phone to fix the problem, it is probably time to replace it.

Tom T profile image

Tom T 4 years ago from Orange County, CA Author

@David G - If you use a photo as wallpaper on your main screen it will drain the battery real quick. As for the new battery, not sure what to say because if it is compatible should work. You could try removing it and resetting the battery.

Bre 4 years ago

My screen now turns a blue-ish color as well as flips the image backwards AND upside down. What should I do??

profsc 4 years ago

Dropped my phone and the slider is now very loose and a little gold piece of metal (the spring?) now sometimes sticks out between the slider and the phone body. Is this something I can re-attach if I take the phone apart? How do you take the two pieces of the phone (slider, body) apart?

Thanks for any suggestions--

JT 4 years ago

Mine won't charge. I plugged it in today to find that it'll do the boot-up thing where it shows the verizon logo and pretend to turn on, then loop back. I tried removing the battery and putting it back in after waiting a bit. I've tried doing it without battery. still does it. anyone have a solution other than buying a new phone?

denise82 4 years ago


I recently replaced the battery. Now when I use the keypad to text, the Z, B and N key provide a series of letters, numbers and symbols before the Z, B or N. I've been backspacing out the additional letters but I would love to fix this problem. Any ideas? Thank you!

Zach 3 years ago

Okay, i've had my cosmos (i think it's the original one) for like, 2 or 3 years. it never really had problems until about 6 months ago. It's very annoying. Every other message i receive is either all boxes or blank spaces. I have absolutely no idea how to fix it. It's pretty embarassing to have to ask friends to resend messages, and even more when you have to request that several times. I really don't know what's up. Should i just get a new phone?

Tom T profile image

Tom T 3 years ago from Orange County, CA Author

@ Zach - sounds like the lifetime is up on your phone. If a firmware update doesn't solve your problem you probably need a new phone. I've had some success on Ebay but make sure you get a phone with a clean ESN (means it is not a stolen or lost phone.) Good luck.

Tom T profile image

Tom T 3 years ago from Orange County, CA Author

For some reason I didn't see this comment. This is probably a keyboard issue. Did you perhaps get some liquid on the phone? If so look up the rice trick to dry out your phone.

lilsecret2jb 3 years ago

for the last 3 days my cosmo2 reads searching for service. I can not call out or receive calls texting is the same. I have been to Verizon store and like always they can't help they don't ask any questions just try to sale me a new phone. How can I fix this problem.

angelique 2 years ago

I'm using LG SU760. Just this morning I can't open my camera. Everytime I open it I always have the message Cannot connect to camera.. What shall I do? Please help.


ann 7 months ago

lg cosmos vn 250 camera has never worked get camera start error. Won't allow me to click on camera options. What should I do?

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